Carl Scarpa Avis 3 375

Boots arrived on time and I love them - great service and great quality

Speedy delivery & great product

Easy ordering process. Great discount. Tried these boots in the store and was considering purchasing. Checked on website and ordered as there was a discount. I was more pleased with the boots on trying them a second time, the quality is really good and I’m very happy with my purchase.

Straightforward online purchase. Happy with the communication, delivery on time.

After ordering the Penzance boot in teal a few weeks ago at £119 I decided to purchase them in the red at £95.20.
They were out of stock on line & Michael from customer services located them & added it to the website. The website clearly advertised them at £95.20 when added to the basket they were £119.00.
Emailed & told Black Friday had finished & nothing could be done.
I had emailed on the Friday evening but it wasn’t looked at until the Tuesday.
This is very poor customer service, there was photographic proof of the advertised £95.20 . Maybe should contact trading standards .
Whilst the boots no doubt will be fine, the lack of applying discretionary customer service is sadly lacking.
Have also copied the response

Hi Ali,

Thank you for your message, and I'm sorry for the frustration this situation has caused. I’d like to clarify that your original email came in on Friday at around 7pm, which is outside our working hours (Monday–Friday, 9am–5:30pm) so unfortunately this would not have been seen until the following week. As a small team in the middle of an extremely busy sale period, our response time has been a little longer than usual, and we weren’t able to get to your enquiry until Tuesday. I do apologise for that delay.

Regarding the Black Friday price, the £95.20 was part of a very limited-time sale, which ended on Sunday. Because this offer has fully expired, we’re unfortunately unable to make any exceptions or honour the discount now. I do understand this is disappointing, and I’m sorry it’s not the outcome you were hoping for.

If you have any further questions or need help with anything else, please feel free to let me know.

The product and delivery was completely fine, but there was far too much unnecessary packaging!

I was told my boots were delivered but as no one was in they were returned to sender. I had no knowledge of this and am still waitinh fir them

Fast delivery.

I am so happy with my beautiful boots, a precious gift from my hubby.
They are well crafted and the leather smells amazing...
Little delay on dispatch as they were coming from Dublin but communicated well. Use of a good courier gave reassurance too

Beautiful soft leather boots, made even better by the Black Friday discount. I’d been looking at them for a few weeks, so when the reduction was advertised I didn’t hesitate. I sized up and wouldn’t say they are overly large. Room in the toes but still a narrow fit, so they are very snug with a thick sock. Very comfortable and no breaking in required. Only one minor gripe is the time taken between order and dispatch… it could be quicker. Overall I would definitely recommend 😁

Love Carl scarps shoes. I don’t think I would ever wear any other brand. Soft leather, comfortable shoes. Highly recommended.

Fast delivery and very happy with my purchase

Efficient delivery to chosen drop off point. Arrived in perfect condition. Boots are lovely quality, light & comfortable - compliments from people. Returns are easy.

Good quality product. Fair description on website. Swift delivery

I needed to ring the number on the website as I had a query regarding my order. I was speaking with a gentleman called Michael and my customer experience was exceptional.

Great customer service, really nice comfy boots.

Quick delivery and very happy with my purchase . Exactly what I was looking for

These ankle boots are so very comfortable, beautiful leather, lovely colour. Love them.

Gorgeous silver platform boots. Really comfortable and true to size. Great service and communication too!

Beautiful, high quality boots, arrived earlier than expected. Staff also very helpful when I had a problem with the shipping address.