I’ve owned my CAROL bike for over a year now. The hardware itself is fantastic—it delivers exactly what it promises on the REHIT workouts. However, my main issue is with the subscription model. I... Voir plus
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Lisez les avis des autres
Due to moving and space constraints, I could not use my CAROL bike for two years. Service in getting my subscription back on was excellent. Now back at it - I forgot what a great work out it is. A... Voir plus
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The REHIT program accelerates progress. The built in programming and recording of events creates the ideal feedback loop. It’s amazing how two 20 second blitz sprints can wear you out and the effect... Voir plus
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Love my CAROL bike! I'm already feeling the benefits and it's so easy to stay committed and consistent with the 8 minutes 3x week. I've seen my cardiorespiratory health via my VO2 max numbers improve... Voir plus
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À propos de l'entreprise
- Magasins d'appareils de fitness
- Vente d'équipement de fitness en gros
- Salle de gym
- Programme d'entraînement physique
Écrit par l'entreprise
CAROL is the smartest, most effective exercise bike—with workouts backed by science. CAROL Bike learns to push you to your limit. With each short, AI-personalized workout your optimal resistance is applied instantly, so every second matters. Scientifically-proven to give you the most effective workout.
Coordonnées de contact
London, Royaume-Uni
- +44 20 3808 5137
- marketing@carolbike.com
- carolbike.com
4,5
Excellent
461 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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Excellent customer service
There have been a couple of issues that occurred with my membership and they were addressed immediately both with a phone call and emails. Excellent customer service.
20 décembre 2023
Réponse de CAROL Bike
Gayle, so sorry to hear this. I understand our customer support team have been in touch and have resolved this issue. If you need any further assistance at all, please do reach out to us again.
Easy set up of bike and app. Easy to use and track your progress
Easy set up of bike and app. Does exactly what it is supposed to do.
19 décembre 2023
Réponse de CAROL Bike
Thanks so much for your review, Davis.
CAROL Bike gives you the shortest, most effective workouts—proven to deliver superior health and fitness benefits in 90% less time compared to regular cardio.
We're looking forward to seeing your progress on our leaderboards!
Communications from pre to post order amazing!
Preorder and order communications with Matthew Kohn was a great first impression, knowledge and responsive.
Once ordered, the follow through with my delivery was still on point, they saw this through and even followed up with shipper and ground transportation to expedite the process, and where I live that's impressive.
Reached out on a power issue and again, received a phone call almost immediately to get me on point.
If I could give more stars, they'd get it! Anyone that I've dealt with at Carol provides answers and solutions with a smile.
Thank you, team Carol!
8 décembre 2023
Réponse de CAROL Bike
Jill, thank you very much for your review.
Getting you set up and riding on your bike as soon as possible is our priority. We're delighted that our speedy communication and competent solutions have enabled you to do so.
Wishing you all the best on your health and fitness journey with CAROL!
My wife and I are newer parents
My wife and I are newer parents. During the last 3 years my wife and I both have found it very hard to find time to exercise. The Carol bike has make it possible for both of to have time because it can be so quick. Some days we just have 8 minutes. The Carol turns that 8 minutes into a great workout.
29 novembre 2023
Réponse de CAROL Bike
Thanks so much for your review, Anthony.
Many congratulations on an exciting new chapter of your life—becoming parents! CAROL Bike offers the shortest, most effective workouts, backed by science. With effective workouts from as little as 5 minutes, you'll have plenty of time to spend with your new family member.
Wishing you all the best in your health and fitness journey.
Our CAROL bike is a blast!
Our CAROL bike is a blast! We love being part of a global community of people in our age group striving for fitness. CAROL sent us Matt to help guide us through some of our newbie issues. He helped us quickly and easily.
10 décembre 2023
Réponse de CAROL Bike
TJ, thanks so much for your review.
CAROL’s AI algorithm optimizes workouts to your ability and fitness level—and our global leaderboards are a great way to track your progress against your peers.
Wishing you all the best in your health and fitness journey!
Excellent machine
Excellent machine. I’m very encouraged by my fitness progress after just three weeks. Thanks
8 décembre 2023
Réponse de CAROL Bike
Thank you for your review, John.
With our detailed dashboard, you're able to track a number of metrics to see how you're progressing each time you ride. And don't forget, CAROL is scientifically proven to improve your cardio fitness by 12% in just 8 weeks, doing 3 rides per week. So there's more progress to come!
10/10 recommend
Absolutely love my bike! I will one day ask my boss to get one for work! It’s amazing! I definitely get a hard work out and in such a short time. But there are other options too. It’s very versatile. 10/10 recommend
1 décembre 2023
Réponse de CAROL Bike
Thanks so much for your review, Shalon.
CAROL workouts are short and intense—scientifically proven to get you fit, fast. A bike in the office is a great idea, do your 5 minute workout and your cardio is done for the day! Of course, if you wanted a longer workout, we have over 20 options to choose from.
Wishing you all the best in your health and fitness journey!
Customer service was great!
I had a personal issue with my ability to fully utilize the 100 day trial period. When I explained that to Carol, their response went way beyond what I expected. They were very accommodating and cemented the trust that they were fully standing behind their product.
28 décembre 2023
Avis spontané
Réponse de CAROL Bike
Thank your for your review, Fred.
We value our riders and want them to have the best experience—on and off the bike. CAROL is the smartest, most effective exercise bike. And we're confident you'll love it when you get the chance to use it.
Looking forward to hearing from you again when you're ready to utilize the 100-day trial period.
Bike showed up much later than…
Bike showed up much later than originally scheduled date. Everyone was kind. Delivery place apologized. I had to ask for a concession to CAROL. They authorized 6 months free on app. Then bike showed up & isn’t functional. Now I am waiting for A technician to come out. Missed out on weeks of being able to use my bike. Just disappointed. Still not fixed.
4 décembre 2023
Réponse de CAROL Bike
TB, we're so sorry you experienced this. I understand you are in contact with our support team and rest assured, our best rep is on the case to resolve your issue as quickly as possible. They are currently working on getting a tech out to you, and once their availability is confirmed, they will be in touch.
Again, so sorry this has happened. We are working hard to resolve this asap.
Amazing piece of fitness equipment
I am a fitness fanatic.. cyclist former Ironman triathlete and have had practically every piece of equipment that has come out over the years. I had never heard of the CAROL Bike (popped up in my FB feed) but thought I wanted to give it a try.It has blown away my expectations! One of the most challenging workouts I have ever done in such a short period of time. I am addicted to trying to improve my peak power and fitness score. Besides, the Rehitt workouts, there are many other workouts you can do. You can even ride zwift and Rouvy! It has definitley improved my overall fitness and cycling. Great support and service too! Love it!
30 décembre 2023
Avis spontané
Réponse de CAROL Bike
Carl, thank you so much for your review.
We're delighted to hear CAROL Bike gives you challenging workouts, considering your impressive history with exercise as a former ironman triathlete! In fact, your bike will continue to challenge you as the AI will continue to adapt as you get even more fitter and stronger.
And yes, CAROL is not just a one-hit REHIT pony. You have access to over 20 workouts, and with compatibility to cycling apps, streaming platforms and more, CAROL Bike is one of the most versatile bikes on the market.
Wishing you all the best on your health and fitness journey!
100% recommend this company and this bike!
I was thrilled with the customer service and support. I was able to talk with someone before the purchase. The bike arrived immaculately packaged. Assembly instructions were clear and easy to follow. I kept the box for the 100 day trial and threw it out after 2 weeks. This bike lives up to the claims. I'm a month in, already seeing results, and I love it! Worth it, worth it, worth it!
29 novembre 2023
Réponse de CAROL Bike
Thank you for your review, Vanessa.
CAROL Bike is scientifically proven to improve your cardio fitness by 12% in just 8 weeks. And the best part is, you only need 15 minutes a week to achieve these results. We're delighted to hear you're already seeing results from your bike.
Keep up the great work and best of luck on your health and fitness journey!
Great bike and customer support!
Assembly and delivery went well. Customer support was great and answered all my e-mailed questions.
29 novembre 2023
Réponse de CAROL Bike
Thanks so much for your review, Colorado girl.
We endeavour to make delivery and assembly as smooth and quick as possible so you can start getting the amazing benefits of CAROL Bike with no delay.
See you on the leaderboards!
Worth it.
Well built. Well Engineered. Software well thought out (3 settings for bluetooth strap connection choices).
They believe in their product with 100 day return and even pay the return shipping.
Looking forward to seeing how well the VO2 and Fitness score rise over the next couple months.
My only suggestion is to go to a 5 year warranty to match the great build quality. It would inspire more customer confidence.
15 novembre 2023
Réponse de CAROL Bike
Thank you so much for your review, Bob.
The science doesn't lie—you should expect to see a VO2max improvement of 12% in just 8 weeks when performing 3 REHIT rides a week. We're confident you'll see the results with consistent training, and our bike's short workouts make it easy to form a consistent habit that sticks.
We do in fact offer a 5 year frame warranty as standard. Our bike is built to last and certified for commercial use, which sets it apart from many other popular bikes and ensures long-lasting durability.
See you on the leaderboards!
Makes me feel like a new man after each workout
I find the Carol bike a little intimidating, but I walk a little taller and my stride is a little longer after each workout. I like the words on the display while I am riding. It might be worth adding a little more variety.
9 décembre 2023
Réponse de CAROL Bike
Desert, thank you for your 5 star review.
CAROL Bike offers the shortest, most effective workouts—backed by science. Not only will you get fitter and healthier, but our riders also experience feeling better, enhancing mood and mental wellbeing after each ride.
We currently have 21 workouts available for our subscribed riders and will continue to add more as new science and research gets published.
Wishing you all the best in your health and fitness journey!
Carol Bike 2.0 is Awesome!
Have owned my Carol Bike 2.0 for about one month. I’ve owned two Peloton bikes and other cycle trainers in the past.
Pros: Carol 2.0 now gives me highly efficient indoor cycle training tailored for my exact fitness levels using AI. In ten minutes or less versus 20-45 minutes, I can get a great REHIT or endurance workout. I established my base level of fitness on the bike after three very short training sessions.
The Carol bike is of the highest quality construction and very smooth to train on with a responsive screen tablet that is the right size for my needs.
Seat is very comfortable.
Can use other cycle apps on my Carol bike including Peloton.
Cons: None found yet and this bike is particularly well suited for the person who likes to combine cardio sessions with strength, HIT or any other workouts… and wants the best option on the market!
3 novembre 2023
Réponse de CAROL Bike
Thank you so much for your detailed review.
Developed in collaboration with leading exercise researchers, CAROL offers the shortest, most effective workouts. We're delighted to hear CAROL has been highly effective for you and is the best option in the market for your needs!
Wishing you all the best in your health and fitness journey.
I'd give it 5 stars if the seat was…
I'd give it 5 stars if the seat was more comfortable
3 novembre 2023
Réponse de CAROL Bike
Kellene, thank you for scoring us highly apart from the seat comfortability, and so sorry to hear this. We designed our bike to provide the optimum experience for REHIT, taking every aspect into account. Of course, while most our riders find the seat very comfortable we understand it might not be for all.
One solution could be to purchase a bike seat cover you can place over the seat. Some riders have done this and said it has improved the comfortability for them.
Otherwise we will take your feedback on board for future iterations. If you need further assistance, please do contact us at support@carolbike.com and we will be more than happy to help.
Definitely Improving My Cardiovascular!
Definitely improving my cardiovascular health, VO2max, and blood pressure! Delivery was fast and Customer service was top-notch.
3 novembre 2023
Réponse de CAROL Bike
Thank you for your review, Cindy.
CAROL is scientifically proven to improve your cardio fitness, measured by VO2max, by 12% in just 8 weeks. Keep up the good work!
The data is helpful and provides context
The data is helpful and provides context. All the charts and graphs are overwhelming though. It's weird where I am ranked in bottom 30% in one metric, but by weight class I am in top 30%. Can feel like too much data. I like how they keep costs down by using a simple android tablet, wish the holder was a quick release so I can use it around the house also, that would be awesome to allow for muti-use.
3 novembre 2023
Réponse de CAROL Bike
Mitul, thank you for your review and honest feedback.
We collect data from hundreds of rides a day so we can provide the most accurate and up to date information when comparing your stats to others. While we do have a lot of metrics we display, many of our riders appreciate the extensive data. To make it as easy as possible to understand, you can press the information icon on each metric on your bike screen which will explain the metric in more detail.
I have asked our best advisor to reach out and go through your query about the metrics. Please do look out for an email/call. In the meantime, if you have any further questions, please do contact us at support@carolbike.com.
I sent a message asking what clip on…No Response
I sent a message asking what clip on shoe can be used on the Carol bike. I have received no response.
3 novembre 2023
Réponse de CAROL Bike
Ernesto, we're very sorry to hear this. Sadly, we cannot see your query in our database. Could you be so kind as to tell us how you got in contact with us? I have forwarded this onto our best customer care executive who has now reached out to you. If you need any further assistance, please contact us on support@carolbike.com.
Love my Carol Bike
Love my Carol Bike! Very good quality and the workouts are exactly as advertised.
I experienced delays with the delivery due to the delivery company but when I contacted Carol they responded promptly and addressed my issues.
3 novembre 2023
Réponse de CAROL Bike
Thanks so much for your review, Diana.
CAROL delivers superior benefits in 90% less time compared to traditional cardio exercise. It's the short, smart, simple fit for your life.
Wishing you all the best in your health and fitness journey.
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