I've been having some issues connecting my heart rate belt to my Wattbike and Matt at Wattbike gave me some very comprehensive instructions that enabled us to troubleshoot the issue together and get to a favourable conclusion.

While I had his attention I mentioned I'm about to emigrate from the UK to Japan and could he source a power supply for Japan (two pin same as US). He worked with the spare parts store who found a unit in stock and after payment quickly dispatched to me. He also took the effort to pass me all the contact details for the Wattbike partner/service centre in Japan so I could seek local support if needed when I arrive, really thoughtful and great customer service, thank you!!!!

Non existent customer service and very poor follow up. The left pedal wouldn’t screw onto the crankshaft due to no thread.

Had a tech issue with Wattbike, once we established there was a bike not software issue things were quickly solved. Bruce the engineer was excellent and informative and gave the bike a good service. Cheers Bruce!

Great customer service - Australian distributor missed the order but Isabel sorted it out in no time and stayed in touch until the order was delivered.

Had a problem with the Atom - the tech team were first class.
It could be fixed with a service so booked one on line.The first offer of a service date wasn’t great but they soon rectified that.
They went above and beyond after that - taking my bike away and providing a replacement whilst they sorted it.
My bike came back immaculate and in great working order.
Matt and Isobel have beed ‘on it’ over the couple of weeks it took.

Prompt arrivale, Edward phone 20 mins before, service done, worn parts all changed, bike was skipping before the service, now works perfectly, Edward has extensive knowledge of watt bikes and bikes in general, highly recommend the service

Edward was great. Talked me through a few maintenance bits to do in between services and gave the bike a really thorough service. Looks like a new bike now.

Lacklustre customer support. Have been in contact with WattBike support several times over a dead motherboard on my Wattbike Atom. Always get an AI-generated response that does nothing for me. When I finally do get a response from a real person, it is to pass me onto another service provider who is completely unresponsive. This has been going on for months now. I would expect far better support for such a premium product.

Great communication, fixed the problem quickly and easily. Very helpful.

The item was delivered when requested and was very easy to setup and get up and running. The kit included in the purchase was all of great quality and the fan was a more than welcome addition.
Great exercise bike and seems easy to integrate with other fitness apps.

After the original service, my wattbike Atom shifters would not connect. However talking to Matt on service support he arranged for a service engineer James to come within 24hours who correct the issue with a reset of the firmware and
pairing of the shifters. It was a great job by Matt and James. My suggestion is that if the pairing checks and compatability had been with Rouvy connection at the original service itself then this would have avoided the need for a repeat visit. My thanks are to Matt and James

After initial booking not being communicated, it was well communicated.
Edward very efficient and explained what he was doing. Well worth while.
Many thanks.

I am really impressed with the work that Edward, the technician, did in servicing my Wattbike. He is incredibly knowledgeable, skilled friendly and worked quickly and efficiently to resolve the problems which restored my bike to its former glory. Thank you, Edward.

The only disappointment with the whole Wattbike customer experience was the long delay from registering my problem until it was able to be repaired. The customer service team was very responsive but unable to influence the long wait for the availability of a technician.

Trouble free purchasing and delivery. Setting up the Wattbike Atom took under an hour. The accessory pack, particularly the cycling fan in this blistering summer, was much appreciated.

Quick and easy to book service. Edward messaged the night before to confirm the booking, he turned up within the time slot given very friendly and thorough. Carried out a good service. Really happy 10/10

Ed is fantastic! Super professional and friendly. Wattbike service itself was very poor but he saved it

Watt bike service

Easy to organise and only had to wait a few weeks before it happened. Bringing the bike back up to full speed.

We have found that Watt Bikes are excellent bikes for performance and use at our club. We have been particularly impressed with the service and support team, especially Matt, who has been very efficient in helping with our bike service and support needs.

Shite customer service

Excellent bike well made and super smooth. This bike is built for fitness. I love it.