Service arrange and completed within a timely manner. Engineer knowledgable. Work carried out to an excellent standard. Bike running better than before now. Would highly recommend. Customer service we... Voir plus
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Lisez les avis des autres
Lacklustre customer support. Have been in contact with WattBike support several times over a dead motherboard on my Wattbike Atom. Always get an AI-generated response that does nothing for me. When I... Voir plus
L'entreprise a répondu
Had a tech issue with Wattbike, once we established there was a bike not software issue things were quickly solved. Bruce the engineer was excellent and informative and gave the bike a good service. C... Voir plus
L'entreprise a répondu
I've been having some issues connecting my heart rate belt to my Wattbike and Matt at Wattbike gave me some very comprehensive instructions that enabled us to troubleshoot the issue together and get... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Vélo d'intérieur
- Club de cyclisme
- Magasins d'appareils de fitness
- Vente d'équipement de fitness en gros
- Cyclisme sur route
- Magasin d'articles de sports
À propos de Wattbike
Écrit par l'entreprise
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Coordonnées de contact
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, Royaume-Uni
- info@wattbike.com
- wattbike.com
4,5
Excellent
3 k avis
Demande des avis aux clients
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Wattbike hub +
I was having difficulty purchasing wattbike hub +. I emailed the customer service team explaining my problem and received an instant response. After a small exchange of 2 emails, Louise, one of the Customer Service Team Leaders had resolved my issue completely. Very happy with the service provided. Thanks alot
19 mai 2026
Avis spontané
Réponse de Wattbike
Hi Jake,
We are so glad to hear we could resolve your issue with purchasing Wattbike Hub +. Your positive feedback means a lot to us. Thank you for sharing your experience!
Happy Cycling!
Team Wattbike
The Engineer was prompt
The Engineer was prompt, called to provide updates of arrival time etc. and did everything asked of him, however since the service. I’ve had several drop out issues, loss of connection, difficulty peddling and a few other minor irritations.
21 avril 2026
Réponse de Wattbike
Hi Mark,
We appreciate your feedback. We are concerned to hear about the issues you've experienced since the service. We are committed to resolving these connection problems for you, and someone from our customer service team will be in touch in due course.
Happy Cycling!
Team Wattbike
Fantastic product and service
I had the best customer service back and forth with a man named Matt that I’ve ever had. The in-person service on the bike itself was genuinely fun and I had several aspects of the bike explained to me that I hadn’t previously understood.
19 mai 2026
Avis spontané
Réponse de Wattbike
Hi Felix,
We're so glad you had such a positive experience with our team and found the in-person service genuinely fun and informative. We appreciate your kind words!
Happy Cycling!
Team Wattbike
Great response and personal attention
I’ve had so many issues - initially my Wattbike wouldn’t connect to any devices via Bluetooth - this eventually got resolved. I’m now in a situation - I’m unable to log into the Wattbike app to follow my program. When Wattbike works it is great-the issue is poor support and lots of technical issues. I’ve sent in numerous tickets and tried to call direct - I’m getting nowhere. Very frustrated indeed .
Quick update - after a phone call from Wattbike - all now resolved. I was impressed by the overall response and the personal attention paid. As per my original review - when the bike and the app are in perfect harmony - it is a wonderful piece of kit.
18 mai 2026
Avis spontané
Réponse de Wattbike
Hi James,
Thank you for taking the time to leave your feedback, and I’m really sorry to read how frustrated you’ve been with your experience.
Having reviewed your previous support history, the initial Bluetooth issue earlier this year was resolved with a firmware update to the bike. As Wattbike is a highly technical connected product, firmware updates are periodically released to improve compatibility with newer phones, tablets, operating systems and third-party platforms, as well as to improve overall performance and stability over time.
With regards to the login issue you experienced over the weekend, this was unfortunately caused by a small app bug which prevented a limited number of users from logging into the Wattbike Hub app. This issue was identified by our app developers on Monday morning once our offices reopened following the weekend, and a fix was implemented by Monday evening.
I can see that we also spoke with you directly by phone regarding both issues to help get you back up and running as quickly as possible.
While technology-based products can occasionally experience issues, particularly as platforms and devices continue to evolve, we do continuously update and improve both the bikes and the app to ensure they keep pace with modern technology and provide the best possible user experience.
I do however appreciate that this does not make the disruption any less frustrating when you are simply trying to complete your training, and I’m sorry for the inconvenience caused.
Kind regards,
Charlotte
great kit and the only time i have…
great kit and the only time i have needed tech support they were quick and accurate
1 août 2025
Avis spontané
Réponse de Wattbike
Hi Tom,
We are so pleased you had a great experience with our kit and support team!
Happy Cycling!
Team Wattbike
Long wait to get booked in
Long wait to get booked in for a service, but when here, Edward was fantastic!
14 mai 2026
Avis spontané
Réponse de Wattbike
Hi Conor,
Thank you so much for your feedback. We're really sorry that there was a long wait for your service, but pleased to hear that you were happy with it once it was carried out.
Happy Cycling!
Team Wattbike
Fast, efficient & friendly service
Fast and efficient service, super friendly and knowledgable engineer about bikes &music!
14 mai 2026
Avis spontané
Réponse de Wattbike
Hi Matthew,
We're so glad you had a positive experience with our engineer! Your kind words mean a lot to us.
Happy Cycling!
Team Wattbike
I love my wattbike had it just over 4…
I love my wattbike had it just over 4 years and it i very regular use. The only reason ive given it 4 stars instead of 5 is due to the common faults the bike has. For the cost of the bike you would expect better qualify bolts as they are to soft and better qualify power button which dispite me never touching still fell out. Apart from that I love my bike life wouldn't be the same with out it
15 avril 2026
Réponse de Wattbike
Hi Joanne,
We appreciate you sharing your experience with your Wattbike. It's great to hear you've been using it regularly for four years. We're sorry to hear about the issues you've encountered with the bolts and power button. We are constantly working to improve the quality of our components.
Happy Cycling!
Team Wattbike
Excellent service by Edward
Excellent service by Edward. Bike is now running like new
13 mai 2026
Avis spontané
Réponse de Wattbike
Hi BW,
We are so glad to hear your bike is running like new. Thank you for your kind words!
Happy Cycling!
Team Wattbike
Took some prompting to send over Easter…
Took some prompting to send over Easter holidays with some infuriating responses to chasers from a chatbot which was hugely unhelpful.
Instructions on how to install would also have been helpful.
15 avril 2026
Excellent service.
Excellent service.
Prompt polite and courteous, excellent knowledge and helpful,really pleased with the service conducted.
13 mai 2026
Avis spontané
Réponse de Wattbike
Hi Nicola,
We are so glad to hear you were pleased with the service. Your kind words about our team are greatly appreciated!
Happy Cycling!
Team Wattbike
Amazing bike
Amazing bike
A little disappointed that to access the training plan via the app, it is an additional monthly cost
8 avril 2026
Réponse de Wattbike
Hi Morag
Hub+ is a subscription / paid version of the Wattbike Hub app which unlocks premium features and workouts. But there are 100's of workouts including plans which are all free to access (no subscription required). Only 2 of the training plans are subscription only. If you need further support on this, please reach out to our team at info@wattbike.com. Happy cycling!
Team Wattbike
The product is great, installation team useless.
The product is great. Ordering was pretty simple. Matt from Customer service rescued the customer relationship. There are e-mail exchanges covering the issues. The bottom line is that Wattbike were badly let down by the the installation team. If they had been even barely competent I would have given five stars.
13 avril 2026
Réponse de Wattbike
Hi Steve,
Thank you for taking the time to leave your review. We’re really pleased to hear that you’re enjoying the product itself and that Matt was able to help turn the experience around for you. I’ll be sure to pass your comments on to him.
That said, I’m very sorry that the installation experience let things down. We completely appreciate how important first impressions are, particularly with a premium product, and it’s disappointing to hear that the installation team did not deliver the level of service you expected.
Your feedback has been noted internally, and we will be sharing this with the installation provider to help improve the experience for future customers.
Thank you again for your honest feedback and for recognising the efforts of the customer service team despite the issues encountered.
Kind regards,
Team Wattbike
Atom v2 serviced by Edward
Had my Atom v2 serviced by Edward. Quick, efficient and courteous. He answered all my questions and got the job done without any fuss. Well worth the money to keep the bike in good condition.
7 mai 2026
Avis spontané
Réponse de Wattbike
Hi David,
We're happy to hear that the service experience was quick, efficient, and courteous. We appreciate you highlighting the value of maintaining your bike's condition. Thanks for your positive feedback!
Happy Cycling!
Team Wattbike
Great customer service
I’ve had my 2nd Gen Wattbike Atom since 2020, and honestly, the customer service I just received was next level.
I’d lost my original power supply and bought a new one, but the bike still wouldn't work. I reached out to their team, and they were so incredibly patient and responsive throughout the whole process.
They looped in their technicians multiple times and even sent me another power supply just to be sure.
Eventually, they figured out the actual power port on the bike was the issue. Instead of leaving me stranded, they quickly sent out the DIY parts I needed to fix it myself.
My Atom is finally back up and running! Huge shoutout to the team for sticking with me and getting me back on the saddle—this is exactly why you buy from a premium brand.
6 mai 2026
Avis spontané
Réponse de Wattbike
Hi Ning,
We're happy to hear that our team was able to provide exceptional support and get your Atom back up and running. We appreciate you highlighting our team's patience and responsiveness. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Home Service
Home Service: Wattbike Atom NG - Excellent service received. All worn parts were replaced, even down to the handlebar tape which was starting to look tatty after 4 years of regular use. Also some good adviced received on things to check and adjustments to make.
30 mars 2026
Réponse de Wattbike
Hi Peter,
We're happy to hear that you received excellent service! It's great to know the worn parts replacement and helpful advice met your expectations. Thank you for your positive feedback and for taking the time to share your experience.
Happy Cycling!
Team Wattbike
Cannot fault the customer service team…
Cannot fault the customer service team at Wattbike. Amazing customer service , speedy delivery.
13 mars 2026
Réponse de Wattbike
Hi Craig,
We're happy to hear that our customer service team met your expectations with speedy delivery. We appreciate you taking the time to leave your feedback!
Happy Cycling!
Team Wattbike
A brilliant machine
9 mars 2026
Réponse de Wattbike
Hi Pierre,
Thank you for your positive review!
Happy Cycling,
Team Wattbike
Ed was excellent
Ed was excellent , a personable polite guy and very swift with his work and help. He helped me adjust the seat position and hopefully that will help reduce some of the pressure issues on the hip. Thank you.
1 mai 2026
Avis spontané
Réponse de Wattbike
Hi Brian,
We're happy to hear that your experience was excellent and that our team member was helpful and efficient. We appreciate you mentioning the seat adjustment and hope it alleviates your hip pressure. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
1st gen Atom service
Had my 1st gen Atom serviced by Edward. Booked the service online and took a couple of days to be contacted to arrange date of servicing. Availability meant it would take 6 weeks, so just to be aware. Edward was great, on time, communicated well ahead with ETA etc and was able to get my Atom (which was way overdue a service) running like a new bike. Would definitely recommend
30 avril 2026
Avis spontané
Réponse de Wattbike
Hi Tom,
We're happy to hear that the service experience was great. We appreciate your comments regarding the booking process and service timeline. We're glad your Atom is running smoothly now, and we value your recommendation.
Happy Cycling!
Team Wattbike
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