Service arrange and completed within a timely manner. Engineer knowledgable. Work carried out to an excellent standard. Bike running better than before now. Would highly recommend. Customer service we... Voir plus
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Lisez les avis des autres
Lacklustre customer support. Have been in contact with WattBike support several times over a dead motherboard on my Wattbike Atom. Always get an AI-generated response that does nothing for me. When I... Voir plus
L'entreprise a répondu
Had a tech issue with Wattbike, once we established there was a bike not software issue things were quickly solved. Bruce the engineer was excellent and informative and gave the bike a good service. C... Voir plus
L'entreprise a répondu
I've been having some issues connecting my heart rate belt to my Wattbike and Matt at Wattbike gave me some very comprehensive instructions that enabled us to troubleshoot the issue together and get... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Vélo d'intérieur
- Club de cyclisme
- Magasins d'appareils de fitness
- Vente d'équipement de fitness en gros
- Cyclisme sur route
- Magasin d'articles de sports
À propos de Wattbike
Écrit par l'entreprise
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Coordonnées de contact
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, Royaume-Uni
- info@wattbike.com
- wattbike.com
4,5
Excellent
3 k avis
Demande des avis aux clients
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Excellent service from the field…
Excellent service from the field engineer
Terrible customer service use of AI - completely ineffective
30 avril 2026
Avis spontané
Réponse de Wattbike
Hi Andrew,
Thank you for taking the time to leave your feedback.
We’re really pleased to hear you were happy with the service provided by our field engineer, and we’ll make sure your comments are shared with them.
We have also reviewed your ticket history and can see there was a delay from our service team in providing a booking date, and we’re sorry for the frustration this caused.
In relation to your comments on our use of AI, this is used to provide quick initial responses so customers know their query has been received and is being handled. It also helps us gather any relevant details upfront so our agents can progress requests more efficiently.
We appreciate your feedback, as it helps us improve both our processes and the overall customer experience.
Kind Regards,
Team Wattbike
Watt Bike Service
I have no complaint's with regards the service of my watt bike.
However I think £198.00 for 30 minute service is excessive.
31 mars 2026
Réponse de Wattbike
Hi Ian,
Thank you for taking the time to leave a review. We’re really pleased to hear that you were happy with the service provided on your Wattbike.
We do however appreciate your comments regarding the cost of the service. While the engineer may only be on site for around 30 minutes for a standard service, the charge also covers a number of additional factors including the engineer’s travel time, specialist training and technical expertise, as well as the manufacture and supply of genuine Wattbike parts and components where required.
Our engineers are specifically trained on Wattbike products, and their knowledge and experience mean they are often able to complete servicing efficiently whilst still carrying out the full required checks and maintenance to the bike.
We do understand that servicing costs are an important consideration, and we appreciate your honest feedback.
Many Thanks,
Team Wattbike
Wattbike Atom service
Edward ( technician) phoned to let me know his schedule and he arrived on time. He was very thorough and changed all the necessary components. Very helpful to answer my questions. Hopefully set up for the next 2 years use.
28 avril 2026
Avis spontané
Réponse de Wattbike
Hi Terry,
We're happy to hear that the technician was thorough and helpful! We appreciate you taking the time to share your positive experience and hope you have worry-free use for the next two years.
Happy Cycling!
Team Wattbike
Product Doesn't Work - Faulty Touchscreen
Unfortunately the AtomX wattbike that I ordered has arrived with a touchscreen that doesn't work, so I can't actually use the bike. Currently engaged with the customer support team but still have a bike, at well over £2k, that I can't use and should have apparently been fully checked before being delivered. Really disappointed.
22 avril 2026
Very efficient booking and visit
Very efficient booking and visit. The bike was so much better after the service!
24 mars 2026
Réponse de Wattbike
Hi Gary,
We're glad you found the booking process efficient and the visit worthwhile. It's great to know your bike's performance improved after our service!
Happy Cycling!
Team Wattbike
Excellent experience with Louise
Excellent experience with Louise. Great customer service.
23 mars 2026
Réponse de Wattbike
Hi LS,
We are happy to hear that you had an excellent experience. Thank you for your positive feedback; we appreciate it.
Happy Cycling!
Team Wattbike
Great indoor trainer and very quick…
Great indoor trainer and very quick delivery, very easy to set up and connecting to the Wattbike Hub and Rouvy was super simple
23 mars 2026
Réponse de Wattbike
Hi Mark,
We're happy to hear that you found the indoor trainer great and easy to set up! We appreciate your feedback regarding the quick delivery and simple connection.
Happy Cycling!
Team Wattbike
I'm delighted with it
I'm delighted with it. A well built piece of kit. I use it with a Ruovy subscription and it's perfect. It was delivered with no problem and very easy to assemble.
23 mars 2026
Réponse de Wattbike
Hi Rich,
We're happy to hear that you're delighted with the well-built equipment and its easy assembly! It's great it works perfectly with your subscription. We appreciate your feedback.
Happy Cycling!
Team Wattbike
Haven't had actecent experience!!
26 mars 2026
Poor delivery and customer service. Good engineer.
I ordered my wattbike aTom and it was delayed from the advertised delivery window. On delivery the courier quite literally threw my bike into my hall way and walked off refusing to take it to a room of my choice. After raising this with Wattbike they returned an hour later and took it to its intended room.
Unfortunately the bikes shifter was defective and a replacement was sent. This also did not work and eventually with some pushing Wattbike agreed to send an engineer out.
It took a month to finally get the bike completely working. For what is billed as a premium product the delivery and support experience is far from that. At no point did anyone try and put it right or soften the disappointment. Their engineer who fixed the bike is currently the only saving grace.
Edward the engineer was fantastic, knowledgeable and fixed the problem with professionalism and ease. I’d be very happy to recommend him again. It’s a shame the rest of the business can’t take a leaf out of his book.
21 avril 2026
Avis spontané
Réponse de Wattbike
Hi Thomas,
We're happy to hear that you had a great experience with our product and service. Thank you for your positive feedback; it means a lot to us.
Happy Cycling!
Team Wattbike
It truly is an incredible piece of…
It truly is an incredible piece of equipment. There is a bit of a learning curve, but after that it provides an incredible workout. I took off one star only because of the Hub app, not the bike. It's a bit disorganized and not very intuitive to follow. I spent a lot of time on my own trying to figure out a workout plan apart from the app. It would be great if it guided you through instead of leaving that to you.
24 mars 2026
Réponse de Wattbike
Hi Dustin,
We're happy to hear that you find the equipment incredible and that it provides an amazing workout! We appreciate your feedback regarding the app's organization and intuitiveness. We'll definitely consider your comments as we work to improve the user experience and workout guidance. Thanks for your review!
Happy Cycling!
Team Wattbike
Thanks so much for the service
Thanks so much for the service! The bike looks and makes less noise than before.
21 avril 2026
Avis spontané
Réponse de Wattbike
Hi S Wong,
We're happy to hear that our service improved your bike's performance and reduced noise! Thanks so much for your positive feedback and appreciation.
Happy Cycling!
Team Wattbike
Wattbike were brilliant eventually…they…
Wattbike were brilliant eventually…they did need the bike returned to gain an understanding of the fault and helping solve it. The diagnostic element can be improved given the electronic nature, this would enable better turnaround and fixing/replacing at home.
19 mars 2026
Réponse de Wattbike
Hi Rob,
We're glad you enjoyed your Wattbike experience! We appreciate your feedback regarding the diagnostic process and understand your suggestion for improvement. We'll use this to enhance our service. Thanks for your review.
Happy Cycling!
Team Wattbike
Great Service Team
Had some issues with bike service but the team were fantastic in persevering with me / issues and getting it sorted in the end. Thanks Louise !!!
21 avril 2026
Avis spontané
Réponse de Wattbike
Hi Andrew,
We're glad the team resolved the bike service issues for you. We appreciate your patience and are grateful for your positive feedback. Thank you!
Happy Cycling!
Team Wattbike
Great outcome
Took a while to arrange it, think they for got me, but the service was great, went above and beyond what they were supposed to do.
19 mars 2026
Réponse de Wattbike
Hi Ian,
We appreciate your feedback and are glad the service met your expectations. We're sorry for the initial delay in arranging it. Thank you for your patience.
Happy Cycling!
Team Wattbike
Punctual, Polite, Efficient
Edward was punctual, polite, efficient with the service and communicated well. 👍
The WattBike definitely sounds better with the new chain though real test will come with a Zwift League Race tomorrow evening…..!
20 avril 2026
Avis spontané
Réponse de Wattbike
Hi Jason,
We're happy to hear that the service was efficient and well-communicated. Thank you for your positive feedback! We hope the new chain enhances your Zwift League Race experience.
Happy Cycling!
Team Wattbike
Great bike
Great bike, love it, took a good though rides to get used to it. I only ride indoors these days, I had my old rusty exercise bike for many years it was noisy and did not give me the full riding experience that the watt bike offers. My wife wasn’t to happy but ha ho I love it.
23 mars 2026
Réponse de Wattbike
Hi Perry,
We're happy to hear that you are enjoying the bike and the enhanced riding experience it offers! It's great you're finding it a worthwhile upgrade from your previous equipment. Thanks for sharing your experience with us.
Happy Cycling!
Team Wattbike
Awesome, thank you.
From ordering to delivery everything was very professional, well informed about delivery times and tracking was perfect. My bike was extremely well packed and the instructions for assembly were spot on. My only gripe is there were coin batteries included but I couldn't find anything in the instructions about them and had to Google what they were for, apart from that im very happy with my buying experience and my new Watt bike Proton.
23 mars 2026
Réponse de Wattbike
Hi James,
We're glad you're happy with your Wattbike Proton and the overall buying experience. We appreciate your feedback regarding the coin batteries, these were just a spare set for your shifters. Thanks for your review!
Happy Cycling!
Team Wattbike
Service for Next Gen Atom
Smooth booking process on the website to book a service for Next Gen Atom, and paid the same price as in 2023. Had to wait a couple of months for a slot, but not a major issue. Good comms from the mechanic beforehand and on the day, and the bike is running really smoothly post-service.
20 avril 2026
Avis spontané
Réponse de Wattbike
Hi Rich,
We're happy the booking process was smooth and that your bike is running well after the service. We appreciate your patience regarding the scheduling. It's great to hear the communication was helpful. Thank you for your positive feedback.
Happy Cycling!
Team Wattbike
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