Service arrange and completed within a timely manner. Engineer knowledgable. Work carried out to an excellent standard. Bike running better than before now. Would highly recommend. Customer service we... Voir plus
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Lisez les avis des autres
Lacklustre customer support. Have been in contact with WattBike support several times over a dead motherboard on my Wattbike Atom. Always get an AI-generated response that does nothing for me. When I... Voir plus
L'entreprise a répondu
Had a tech issue with Wattbike, once we established there was a bike not software issue things were quickly solved. Bruce the engineer was excellent and informative and gave the bike a good service. C... Voir plus
L'entreprise a répondu
I've been having some issues connecting my heart rate belt to my Wattbike and Matt at Wattbike gave me some very comprehensive instructions that enabled us to troubleshoot the issue together and get... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Vélo d'intérieur
- Club de cyclisme
- Magasins d'appareils de fitness
- Vente d'équipement de fitness en gros
- Cyclisme sur route
- Magasin d'articles de sports
À propos de Wattbike
Écrit par l'entreprise
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Coordonnées de contact
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, Royaume-Uni
- info@wattbike.com
- wattbike.com
4,5
Excellent
3 k avis
Demande des avis aux clients
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Great product and workout data
I'm really enjoying my Proton. The entire purchasing process was very easy and the the free workouts and data analysis are great. I have actually come to look forward to getting on the Proton so I can see my data. I have also incorporated some things like PES ( and methods to improve it) to my outdoor cycling experience and feel it's added to my performance. The delivery of the Proton went fine, though the delivery date was delayed, apparently due to my location. It took about 3 weeks to get the bike and it seemed to sit in a warehouse for a prolonged period. I ended up having to contact the delivery service a few times. Overall I am very happy with the product.
18 mai 2026
Réponse de Wattbike
Hi Jonathan,
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that you're enjoying your Proton and making the most of the workout data and analysis available through the Hub. It's fantastic to hear that features such as PES are not only enhancing your indoor training but are also having a positive impact on your outdoor cycling performance.
I'm sorry that the delivery experience did not quite match the experience you've had with the bike itself. We appreciate how frustrating it must have been to have your delivery delayed and to have to chase the delivery company for updates. We have passed your feedback on to our delivery partner in the US, as we are always looking for ways to improve the delivery experience for our customers.
Thank you again for your feedback, and we're thrilled to hear that you are overall very happy with your Proton. We wish you many more enjoyable rides ahead!
Happy Cycling!
Team Wattbike
Very good service
Clear communication on service date and managed to change date easily. Edward arrived on time and was very pleasant and efficient and the service was carried out well and professionally. Good job!
15 juin 2026
Avis spontané
Réponse de Wattbike
Hi Benjamin,
We're so glad to hear we provided clear communication and efficient service. Thank you for your kind words!
Happy Cycling!
Team Wattbike
Outstanding service and communication
Outstanding service and communication. Official Wattbike Service agents GRS are highly recommmended, especially their engineer Jamie who has serviced my bike three times and has been consistently excellent.
10 juin 2026
Avis spontané
Réponse de Wattbike
Hi William
We're so happy to hear about your excellent experience with our service and communication. We appreciate your kind words and positive feedback!
Happy Cycling!
Team Wattbike
Réponse de Wattbike
Hi Ryan,
We're glad you enjoyed your experience.
Happy Cycling!
Team Wattbike
I had my wattbike pro serviced today by…
I had my wattbike pro serviced today by Edward. He did a fantastic job. The wattbike is now purring. 5* service
8 juin 2026
Avis spontané
Réponse de Wattbike
Hi Tom,
We are so glad to hear your wattbike is purring! We appreciate your kind words.
Happy Cycling!
Team Wattbike
Réponse de Wattbike
Hi Adam,
We're glad you enjoy our bike! We appreciate your positive feedback.
Happy Cycling!
Team Wattbike
The product itself is fine
The product itself is fine, feels solid with just a couple of details that could be a bit more classy. It doesn't come with a screen, so you will need a tablet (with Bluetooth) to use it. Fairly easy to link to the Wattbike app, which gives a good range of free training plans.
The biggest negative was the delivery process, to the point where if Wattbike are still using BJS Home Delivery, I would avoid it.
23 mars 2026
Réponse de Wattbike
Hi Dean,
Thank you so much for your detailed feedback regarding the product's quality and the app's functionality. We are truly sorry to hear about your delivery experience, and will be feeding this back to our courier partner to improve this in the future.
Happy Cycling!
Team Wattbike
Réponse de Wattbike
Hi Simon,
We are so glad you enjoyed your experience. We appreciate your positive feedback.
Happy Cycling!
Team Wattbike
Edward serviced my Watt Bike Atom and…
Edward serviced my Watt Bike Atom and was courteous, knowledgeable and very efficient. Brilliant!
5 juin 2026
Avis spontané
Réponse de Wattbike
Hi Wattbiker!
We're so happy to hear about your positive experience with our service. Thank you for your kind words, we'll pass them on to Edward!
Happy Cycling!
Team Wattbike
Great service my Wattbike rides like new
Great service my Wattbike rides like new
3 juin 2026
Avis spontané
Réponse de Wattbike
Hi Sarah
We're glad your Wattbike feels new! Thanks for sharing.
Happy Cycling!
Team Wattbike
Booked service for Wattbike Atom
Booked service for Wattbike Atom
Good response time within a few days and mechanic contacted me directly to arrange mutually convenient day which was within a few days
He arrived as planned and carried out service explaining need for certain replacement parts etc all within the cost of the service
Very satisfied with service received and confident bike is in good working condition
5 mai 2026
Réponse de Wattbike
Hi Ian
We're so glad to hear you had such a positive experience with our service for your Wattbike Atom! We appreciate your kind words about our mechanic and the efficient process. We're happy your bike is in excellent working order.
Happy Cycling!
Team Wattbike
Wattbike Atom repair
My Atom had developed a problem with the flywheel sensor. Ed quickly identified the problem and the bike is back up and running.
28 mai 2026
Avis spontané
Réponse de Wattbike
Hi Gerard
We're glad we could quickly resolve the issue and get your bike running again. Thank you for sharing your experience.
Happy Cycling!
Team Wattbike
Booked a service with Wattbike
Booked a service with Wattbike! In my opinion this is the only thing that lets Wattbike down, the booking an appointment, it’s emails back and fourth over many weeks to get to a suitable date! Took me 2 months.
That being said. Edward gave my Atom next Gen a full service, it runs like its brand new now perfect… Thanks Edward your a Credit to Wattbike will see you in few years Thanks Again
27 mai 2026
Avis spontané
Réponse de Wattbike
Hi Stephen
We are truly sorry to hear about the difficulties you experienced scheduling your service, and we appreciate you bringing this to our attention. Your service area is currently experiencing some delays but Edward will offer his earliest available appointment. We are delighted, however, that the service provided by him made your Atom feel brand new. We value your feedback .
Happy Cycling!
Team Wattbike
Recently purchased a Wattbike Atom…
Recently purchased a Wattbike Atom indoor trainer. Unfortunately, there was a problem with a flywheel sensor that prevented changing the resistance level while cycling. After some basic troubleshooting failed, the service/customer support team at Wattbike were able to identify the problem and rectify the situation. The team was outstanding with communication and working to fix the problem. I am now very happy with the Wattbike Atom and very appreciative for the excellent customer support that Wattbike provides.
6 mai 2026
Avis spontané
Réponse de Wattbike
Hi David
We are so pleased to hear that our team was able to resolve the issue with your Wattbike. It is wonderful to know that our communication and support helped rectify the situation, allowing you to fully enjoy your trainer. Thank you for sharing your positive experience!
Happy Cycling!
Team Wattbike
Spoke to people at wattbike who were…Good service
Spoke to people at wattbike who were very helpful with the issue with my bike.
Bike collected and delivered when they said it would
29 avril 2026
Réponse de Wattbike
Hi!
We're delighted to hear our team provided helpful assistance and that your bike's collection and delivery were seamless. Thank you for sharing your positive experience!
Happy Cycling!
Team Wattbike
Réponse de Wattbike
Hi Stephen
Glad you're happy with the service provided.
Happy Cycling!
Team Wattbike
Very good trainer and getting lots of…
Very good trainer and getting lots of use from it. There is an issue with the remote for the fan but bike is brilliant.
23 avril 2026
Réponse de Wattbike
Hi Diane
We're so happy you're enjoying the bike! We appreciate you letting us know about the fan remote issue.
Happy Cycling!
Team Wattbike
Edward Serviced my Atom
Edward came to service my Wattbike Atom.
He was on time and explained everything he was doing.
Everything appears to be in order.
21 mai 2026
Avis spontané
Réponse de Wattbike
Hi Paul,
We're so glad to hear your service experience was positive and everything is in order. We appreciate your feedback!
Happy Cycling!
Team Wattbike
1st generation atom home repair.
Had an Atom first generation and it developed an issue with the resistance suddenly getting too hard. Paid for the service at home and Ed came out today and took the bike to pieces, fitted new connectors and now it works great - saved me forking out £2500 for a new one.
Great customer service from Wattbike.
20 mai 2026
Avis spontané
Réponse de Wattbike
Hi Rob,
We're so glad to hear we could resolve the resistance issue with your Atom and save you from needing a new one. Thank you for sharing your positive experience with our service!
Happy Cycling!
Team Wattbike
Product quality great, customer service quite unresponsive.
I had a pretty frustrating time ordering the bike, there were a fair few delays in responding to queries during which pricing of the product moved up! But wattbike eventually sorted this and I managed to order. I couldn't believe a firm selling a premium product were not jumping on every sales lead with anything other than urgency.
Ive now had the bike a couple of weeks, and all working fine. I don't have much to compare it against- never cycled using an indoor trainer before, but the kit seems top notch, using it loads.
22 avril 2026
Réponse de Wattbike
Hi Shaun,
Thank you for taking the time to leave your review and for your honest feedback.
Firstly, I’m really pleased to hear that you’re enjoying the bike and finding the product quality to be top notch. It’s great to hear you’re already getting lots of use out of it and settling into indoor training well.
That said, I’m very sorry for the frustration caused during the ordering process and for the delays in communication you experienced. You are absolutely right that customers considering a premium product should receive timely and responsive support, and I completely appreciate why the experience left you feeling disappointed initially.
I am glad however that we were ultimately able to get things resolved for you and honour the order. Your feedback regarding responsiveness has been noted internally, as we are continually reviewing how we can improve both response times and the overall customer experience.
Thank you again for your balanced and constructive feedback, and we hope you continue enjoying your training on the bike.
Kind regards,
Team Wattbike
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