Service arrange and completed within a timely manner. Engineer knowledgable. Work carried out to an excellent standard. Bike running better than before now. Would highly recommend. Customer service we... Voir plus
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Lisez les avis des autres
Lacklustre customer support. Have been in contact with WattBike support several times over a dead motherboard on my Wattbike Atom. Always get an AI-generated response that does nothing for me. When I... Voir plus
L'entreprise a répondu
Had a tech issue with Wattbike, once we established there was a bike not software issue things were quickly solved. Bruce the engineer was excellent and informative and gave the bike a good service. C... Voir plus
L'entreprise a répondu
I've been having some issues connecting my heart rate belt to my Wattbike and Matt at Wattbike gave me some very comprehensive instructions that enabled us to troubleshoot the issue together and get... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Vélo d'intérieur
- Club de cyclisme
- Magasins d'appareils de fitness
- Vente d'équipement de fitness en gros
- Cyclisme sur route
- Magasin d'articles de sports
À propos de Wattbike
Écrit par l'entreprise
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Coordonnées de contact
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, Royaume-Uni
- info@wattbike.com
- wattbike.com
4,5
Excellent
3 k avis
Demande des avis aux clients
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Excellent bike well made and super…
Excellent bike well made and super smooth. This bike is built for fitness. I love it.
4 juin 2026
Réponse de Wattbike
Hi Andy,
We're so glad to hear you're enjoying the bike's quality and smooth performance for your fitness journey! Thank you for sharing your positive feedback.
Happy Cycling!
Team Wattbike
Réponse de Wattbike
Hi Tom,
I'm really sorry to read about your experience.
I've looked into your order and can see that it took much longer for the fan to be dispatched and delivered than we had originally advised. I completely understand your frustration, particularly as we didn't communicate the delay with you.
I've already tried to contact you by phone and have also sent you an email, as I'd like the opportunity to apologise personally and put things right. I've also shared your feedback with our Website and Parts teams so we can improve how we communicate stock issues in the future.
I hope to hear from you soon.
Kind regards,
Charlotte
Wattbike proton
Like the fit and feel of the bike. But the noise that it makes is borderline unacceptable, for a near 2k bike. So loud and makes a ton of vibration through the pedals. Expect a lot better for the money.
4 juin 2026
Réponse de Wattbike
Hi Brian,
Thanks for taking the time to leave your review.
I’m sorry to hear about the noise and vibration you’re experiencing with your bike, especially as you’re happy with the fit and feel. That definitely isn’t what we want you to be dealing with.
I’ve tried giving you a call and left a voicemail, as we’d really like to get this sorted for you. If you’re open to it, we can run through a few simple checks together to pinpoint what’s causing the issue and get it resolved.
Hope to speak soon.
Kind regards,
Charlotte
Bike had an issue from receiving…
Bike had an issue from receiving delivery. Extremely noisy and vibrating through crank shaft.
Problems when trying to return due to AI agreeing collection date and then it never got collected after rearranging work to be at home.
Also if you return because you’re not happy with product there is a £200 charge. Thankfully they identified the issue and refunded me in full.
Overall I think the trainer is over priced and poorly made.
I wouldnt recommend this product.
4 juin 2026
Réponse de Wattbike
Hi Jason,
Thank you for taking the time to leave your review. I'm sorry that your experience didn't meet the standards we aim to provide.
Firstly, I'd like to apologise for the error made by our AI assistant, which incorrectly confirmed a collection date that hadn't been booked. I completely understand how frustrating this was, especially after you had arranged to be at home. Once I became aware of the issue, I personally arranged for the bike to be collected the following week.
Unfortunately, because the bike had already been packaged up ready for collection following the AI error, I wasn't able to carry out our usual troubleshooting with you beforehand. We always try to diagnose issues remotely where possible and are transparent throughout our fault-finding process to ensure we reach the fairest outcome for our customers.
Once the bike was returned to us and tested by our technicians, we identified a genuine fault. As a result, we refunded you in full, rather than applying our standard return charge for non-faulty products.
I'm sorry that your experience fell short, but I do appreciate you taking the time to share your feedback, as it helps us continue improving both our service and our AI processes
Please let me know if I can be of any more assistance.
Kind Regards,
Charlotte
Pretty good system (proton)
Pretty good system (proton), the drive train doesn’t feel as good as others I have used and it can be slow to respond.
4 juin 2026
Réponse de Wattbike
Hi BR,
Thanks for taking the time to leave your feedback.
I’m glad to hear you think the Proton system is pretty good overall. I’m sorry to hear the drivetrain didn’t feel as responsive as others you’ve used and that it felt a little slow at times — that’s really useful to understand how it came across for you.
If you’d like, we’d be happy to look into your setup with you to make sure everything is performing as it should.
Kind regards,
Team Wattbike
Needed a spare part for my Atom.
Needed a spare part for my Atom.
Responsive
Helpful
Accurate
4 juin 2026
Réponse de Wattbike
Hi Tom,
We're happy to hear we could assist you with the spare part for your Atom. We appreciate your kind words about our responsiveness and helpfulness.
Happy Cycling!
Team Wattbike
Wattbike Trainer Service
I've had the Wattbike Trainer 3 years so decided a service was advisable.
The company, based in Whitehaven Cumbria sorted out a time to come.
The engineer (John) was brilliant and went far above my expectations. You could tell he new everything about Wattbikes. He changed all necessary parts and although I had no issues with the bike the difference and smoothness now of the ride is very noticeable.
Well worth the money.
I hope Wattbike pass on such comments to the company involved.
Jeff W.
18 juin 2026
Avis spontané
Réponse de Wattbike
Hi Jeff,
We are so pleased to hear about your excellent experience with the recent service for your equipment. It is wonderful to know that the technician provided such a thorough and knowledgeable service, exceeding your expectations. I have personally passed on your feedback and they were really pleased, so thank you for sharing.
Happy Cycling!
Team Wattbike
Basic bike service
Decided on a service as bike had a lot of miles on from new, running mostly fine but a little noisy and in need of some TLC.
Edward was friendly, advised arrival time in advance and was clean and tidy throughout. Bike has a back to new feel now and customer service was excellent throughout, very pleased.
26 juin 2026
Avis spontané
Réponse de Wattbike
Hi Darren,
We're so glad to hear your bike feels new again after its service! It's wonderful to know our team provided excellent customer service and that you're very pleased. Thank you for your kind words.
Happy Cycling!
Team Wattbike
Recently had Wattbike Atom Gen 2…
Recently had Wattbike Atom Gen 2 serviced. Worth it and feels new again. Brilliant engineer!
28 mai 2026
Réponse de Wattbike
Hi K,
We're so happy your Wattbike Atom Gen 2 feels new again after its service. We appreciate your kind words!
Happy Cycling!
Team Wattbike
Had the wattbike a few years now
Had the wattbike a few years now , heavy use, overdue service , seemed pricey but bit the bullet. The service agent replaced so many items , practically a new machine , well worth the money.
28 mai 2026
Réponse de Wattbike
Hi Mr Nicholson,
We're so glad to hear your Wattbike service was worthwhile and made it feel like new! Thank you for your positive feedback.
Happy Cycling!
Team Wattbike
Thanks for the efficient service
Thanks for the efficient service, good communication throughout
25 juin 2026
Avis spontané
Réponse de Wattbike
Hi Phil,
We're so glad you had a positive experience with our service and communication!
Happy Cycling!
Team Wattbike
The Proton bike stands out for its…
The Proton bike stands out for its outstanding quality, combining durability, reliability and performance. Excellent purchase.
20 mai 2026
Réponse de Wattbike
Hi Adam
We are so glad to hear you are enjoying the Proton bike's quality, durability, reliability, and performance. Thank you for your wonderful feedback!
Happy Cycling!
Team Wattbike
Delivery of a brand new Proton 6 weeks…
Delivery of a brand new Proton 6 weeks ago. Intially some problems with the bike new out the box; completed all the suggested home fixes, to no avail. After a wee mix up an engineer visited and said the new bike needed replacement parts. The parts arrived promptly and the engineer appointment the week after. A slow start, but Charlotte at Wattbike was very helpful and now had a successful first few pedals.
20 juin 2026
Réponse de Wattbike
Hi Kenny,
Thank you for taking the time to leave your feedback, and I’m very sorry for the inconvenience you’ve experienced.
I did speak with you on the phone, and I’m glad we were able to get everything resolved. I can confirm that the replacement parts have now been fitted and your bike is fully working again.
There was a miscommunication around the follow-up appointment. This was booked in with your wife once the parts had arrived, however we should also have confirmed this with you directly in writing. That would have avoided the uncertainty and frustration caused, and I’m sorry that didn’t happen on this occasion.
Thank you for your patience while we got this sorted, and again for bearing with us through the process.
We have also arranged a gesture of goodwill to apologise for the inconvenience caused.
Kindest Regards,
Charlotte
Over priced, in my opinion
The only reason for the low score is because I can take my £12,000 road bike for a full service where it’s totally stripped bearings are all cleaned out and the professional mechanic that carries out that Service works for world tour teams he charges £210 , and then there’s watt Bike , the mechanic is there for 30 minutes changes the chain and the charge is nearly £200.
16 juin 2026
Avis spontané
Réponse de Wattbike
Hi Keith,
Thank you for taking the time to leave a review and for sharing your feedback.
I appreciate your comparison, and I completely understand why the cost of a Wattbike service may initially seem high when compared with servicing a road bike.
I did try to give you a call to discuss this further and left you a voicemail, as I wanted the opportunity to explain what is included within our service.
During a Wattbike service, our specially trained engineers carry out a comprehensive inspection of the bike and replace all moving wear-and-tear components as standard. Our engineers receive in-house training specifically on Wattbike products to ensure that the bike continues to perform accurately and reliably.
The service cost also includes the engineer travelling to your home, meaning you do not have the inconvenience of transporting the Wattbike elsewhere for servicing. We appreciate that this convenience is an important consideration for many customers.
That said, we do appreciate your feedback regarding the cost of servicing, and we will ensure it is passed on internally.
Thank you again for taking the time to speak with us, and if you would like to discuss this further, please do get back in touch.
Booked a wattbike service online
Booked a wattbike service online, received excellent communication from engineer Edward before the day, and again on the day to confirm eta.
Came on time, efficient and informative service, would highly recommend. Thanks Wattbike and thanks Edward! 😀
19 juin 2026
Avis spontané
Réponse de Wattbike
Hi Belinda,
We are so happy to hear you had such a positive experience with our service! We truly appreciate your kind words and recommendation.
Happy Cycling!
Team Wattbike
Highly recommended, servicing is top notch too.
Have had Wattbikes for a number of years now, originally the V1 and latterly the V2.
Great bits of kit and solidly built.
Highly recommend the servicing to keep them in best condition. Just had mine serviced by Edward who was very thorough and took time to explain how the bike worked. New bar tape, shifter batteries, hoods and chain so well worth the cost given the hours of use I get out of it.
18 juin 2026
Avis spontané
Réponse de Wattbike
Hi Tom,
We're so pleased to hear you've had such a positive long-term experience with our bikes and our servicing. It's wonderful to know the thorough service kept your bike in top condition. Thank you for your kind words!
Happy Cycling!
Team Wattbike
A bit disgruntled really
It takes so dam long to get anything done , the company if it is as large as I imagine really ought to employ more people on Customer services but there's not as much profit in that is there? but like most companies they can't do enough for you till they have the sale then all of a sudden they seem to be very busy and need 4 days to reply just to an E-mail but if you offer them money for the unnecessary service then they seem to have an almost immediate service readily available 😃 I am willing to hear a reason for this.
20 mai 2026
Réponse de Wattbike
Hi Dominic,
Thank you for taking the time to leave a review. I'm sorry to hear that you were disappointed with your experience.
Our Customer Support team is a small, UK-based team located at our Nottingham headquarters. Response times can vary depending on seasonal demand and staff availability, as all of our support staff are trained in-house to ensure they have the specialist knowledge required to support our products.
Having reviewed your case, I can see that we responded to your enquiries within our published service levels. It is also worth noting that sending additional replies to an existing ticket before a member of the team has responded can sometimes move the ticket back in the queue, which may affect when it is picked up.
It was good to speak with you on the phone recently, and I hope that we were able to address your concerns and provide a satisfactory resolution. If there is anything further that you need, please don't hesitate to get back in touch.
Thank you again for your feedback.
We purchased the Proton
We purchased the Proton. It was easy to assemble but we could not connect the bike to the Wattbike hub. We tried all of the suggestions, including rebooting and switching accounts and devices. Finally had to consult Gemini to find a phone number in the US for customer service. The agent could not help because they are not familiar with the Proton! The only option was to email Wattbike and wait for a response. While we were waiting we decided to remove the lower panel and found a disconnected power line. Fortunately one of us is familiar with the wiring of bikes like this and was able to fix it. So the bike is nice but your customer service…. Not so much.
20 mai 2026
Réponse de Wattbike
Thank you for taking the time to leave a review, and I'm very sorry to hear about the difficulties you experienced getting started with your Proton.
I'm pleased to hear that you are enjoying the bike itself, but I completely appreciate how frustrating it must have been to encounter an issue straight out of the box, particularly when you were eager to get riding.
It sounds as though the disconnected power cable was the root cause of the connection issue, and I apologise that this was not identified sooner. I'm glad that you were able to resolve this, although we certainly wouldn't expect customers to have to investigate internal wiring themselves.
As a UK-based company, our phone support is available Monday to Friday. Customers can also contact our support team by submitting a ticket through our website, and we'll always do our best to assist as quickly as possible.
Thank you again for your feedback. It is invaluable in helping us improve both our products and the support experience we provide.
Happy Cycling!
Team Wattbike
Good prompt service
Good prompt service, efficient and friendly mechanic
Cannot fault service
12 mars 2026
Réponse de Wattbike
Hi Nigel,
We're so glad you had a positive experience with our service and mechanic. Thank you!
Happy Cycling!
Team Wattbike
Purchased a service on my watt bike…
Purchased a service on my watt bike computer. Came back like brand new!
19 mai 2026
Réponse de Wattbike
Hi Ian,
We are so happy to hear your watt bike computer is like new! Thank you for your kind words.
Happy Cycling!
Team Wattbike
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