Victor arrived exactly on time and immediately got to work.I am so impressed by the results. Two little dogs, after a wet muddy winter, had really messed up light beige carpets. Transformation. Wonder... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Mike from carpet bright has just finished cleaning our lounge carpet. He has done an absolutely wonderful job.He has removed tea and coffee stains and glue stains. I would definitely recommend Mike an... Voir plus
Very impressed, Zac arrived early and was so nice, polite and respectful. He got straight on to work and our lounge carpet and 2 big rugs look brand new! Would definitely recommend Carpet Bright and... Voir plus
L'entreprise a répondu
Today ViKtor came to clean our living room carpet, stairs and landing. Also two low Victorian chairs. ViKtor was charming and professional from the start and always polite and considerate.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de nettoyage de moquettes
- Service de nettoyage de meubles et de rideaux
- Service de nettoyage de tapisseries
À propos de Carpet Bright UK
Écrit par l'entreprise
Carpet Bright UK offers exceptional carpet, rug, curtain, mattress and upholstery cleaning services to domestic and commercial customers across London and the Home Counties.
We're a professional carpet and upholstery cleaning company established in 1995. We offer fast, effective, and affordable cleaning solutions with long-lasting results, working closely with our customers to ensure their individual needs are met. Our industrial steam cleaning machines and team of certified technicians guarantee high-quality workmanship with every clean.
Why use Carpet Bright UK?
We only use eco-friendly natural cleaning solutions. Our super-quick carpet-drying system works within two hours. We will never pressure you to buy or offer you a service you don’t need. Our certified team takes pride: you’re guaranteed a great job on the day.
Carpet Bright UK’s technicians offer exceptionally high standards of customer service. We’ll always tell you clearly what we’re going to do before we start. We’ll make sure to arrive on time: punctuality is our watchword. We offer a no shrinkage guarantee. We are fully insured.
Areas We Serve
London, Kent, Surrey, East Sussex, West Sussex, Berkshire, Buckinghamshire, Hertfordshire & Essex.Coordonnées de contact
4,8
Excellent
2 k avis
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
4stars don't over egg what you can do
The reason for 4 stars is that I was lead to believe that they would get all the stains out but they didn't get them all out but then the carpet is 20 years old so they did what they could and I'm fairly happy with that but next time don't over egg what you can do
11 mars 2026
Avis spontané
Réponse de Carpet Bright UK
Hi Sheila, thank you for your honest feedback. We're pleased to hear you were fairly happy with the overall result, especially given the age of the carpet. We do always aim to achieve the best possible outcome, but some older or set-in stains can be permanent. That said, we really appreciate your comments regarding expectations and will take this on board to ensure we communicate more clearly in the future. Thank you again for your feedback and we hope to be of service again.
Second visit & Alvin was a Star again!
This is the second time we have called out Carpet Bright to help us with some carpets and we specifically asked for Alvin who came the first time.
We asked for Alvin as he gives us confidence that he will do everything in his power to leave the carpets as clean as is physically possible and once again we were not disappointed with the result!
14 mars 2026
Avis spontané
Réponse de Carpet Bright UK
Thank you for your wonderful review and for choosing us again. We're delighted to hear you specifically requested Alvin and that he delivered another great result. It’s fantastic to know he gives you confidence and always does everything possible to get your carpets as clean as they can be. We truly appreciate your continued support and look forward to helping you again in the future.
Dan was super friendly and he carried…
Dan was super friendly and he carried out an excellent job on my carpets, including moving my furniture where necessary.
Highly recommend.
11 mars 2026
Avis spontané
Réponse de Carpet Bright UK
Hi Patricia, thank you for your lovely review. We're so pleased to hear Dan was friendly and carried out an excellent job on your carpets, including helping with moving the furniture where needed. We really appreciate your recommendation and hope to be of service again in the future.
Always excellent results at great prices.
We've been using Carpet Bright UK (Alvin) for many years now because they do a fantastic job, friendly, efficient and excellent rates. Alvin is excellent at his work and is on time, thorough, respectful and friendly. Definitely recommend.
9 mars 2026
Avis spontané
Réponse de Carpet Bright UK
Hi Claire, thank you for your wonderful review. We're delighted to hear that Alvin and the team continue to deliver excellent results year after year. It's fantastic to know you find our service friendly, efficient, thorough, and at great rates. We truly appreciate your continued support and recommendation and look forward to helping you again in the future.
Highly recommended
Dan did an excellent job. Very polite and respectful of our property. The arrangements beforehand were good and Chloe kept us up to date with our order. Would highly recommend.
4 mars 2026
Avis spontané
Réponse de Carpet Bright UK
Hi Mrs Johnson, thank you for your lovely review. We're thrilled to hear that Dan did an excellent job and was polite and respectful of your property. It's great to know that Chloe kept you well informed throughout the process. We really appreciate your recommendation and look forward to being of service again in the future.
Impressed again
This was my second time using Carpet Bright UK and once again I’ve been really impressed.
The booking process is quick and straightforward, and they were able to come out just two days later, which was fantastic.
Alvin cleaned my carpets (for the second time) and he was, as before, quick, professional and absolutely charming. My rug had really suffered over winter with mud and general wear. I genuinely thought I was going to have to throw it away, but it has come up looking fabulous.
Reliable service, great results and a lovely representative of the company. I wouldn’t hesitate to recommend them and will definitely use them again.
2 mars 2026
Avis spontané
Réponse de Carpet Bright UK
Hi Jessica, thank you for your fantastic review and for choosing us again. We're delighted to hear that Alvin delivered another quick, professional, and charming service, and that your rug came up looking fabulous despite the winter wear. It's great to know you found the booking process easy and the service reliable. We truly appreciate your recommendation and look forward to helping you again in the future.
Highly recommended.
Mike kept in touch on the journey to our flat as traffic can be unpredictable. Once arrived, he was friendly, cheerful and hardworking, got set up immediately and did an absolutely terrific job, leaving the 14-year-old carpets looking clean and fresh. I was really impressed. Carpet Bright is a well-run firm. Phone calls and emails are answered immediately and arrangements are efficient. The fee for the job was extremely reasonable, and the whole experience was easy and stress-free.
18 février 2026
Avis spontané
Réponse de Carpet Bright UK
Hi Joan, thank you for your wonderful review. We're thrilled to hear that Mike provided a friendly, cheerful, and hardworking service, keeping you updated along the way and leaving your 14-year-old carpets looking clean and fresh. It's great to know you found our communication efficient, the pricing reasonable, and the whole experience stress-free. We truly appreciate your kind words and recommendation, and we look forward to helping you again in the future.
Excellent job
Asked for the carpets to be cleaned at short notice and the receptionist was very helpful. Daniel Umney came exactly on time and did a brilliant job. The carpets look brand new. Thank you.
16 février 2026
Avis spontané
Réponse de Carpet Bright UK
Hi CT, thank you for your great review. We're delighted to hear that Daniel arrived on time and did a brilliant job, leaving your carpets looking brand new. It's wonderful to know our receptionist was helpful with your short-notice request as well. We really appreciate your feedback and look forward to being of service again in the future.
Outstanding Alvin
This is at least the eighth time Alvin has made my carpets look like new. His dedication to ensuring the absolute best outcome when cleaning my carpets and rugs is second to none. He is always polite, friendly, warm and extremely respectful of my property. He is punctual (always giving 30 minutes notice of arrival) and a delight to have in the house. I recommend him without reservation and thank him wholeheartedly for his fabulous work. Fair pricing is an added bonus!
16 février 2026
Avis spontané
Réponse de Carpet Bright UK
Hi Sarah, thank you for your amazing review. We're thrilled to hear that Alvin has consistently made your carpets look like new and that his dedication, professionalism, and friendliness continue to impress. It's wonderful to know you appreciate his punctuality, respect for your property, and the quality of his work, as well as our fair pricing. We truly value your recommendation and continued support, and we look forward to helping you again in the future.
Very satisfied customer
Alvin a great guy from start to finish. He was very informative and professional,
Carpet and sofas look great
Good, reliable firm with great staff and will be happy to recommend to family and friends.
14 février 2026
Avis spontané
Réponse de Carpet Bright UK
Hi Sharon, thank you for your wonderful review. We're delighted to hear that Alvin provided a professional and informative service from start to finish, and that your carpets and sofas look great. It's fantastic to know you found our team reliable and would happily recommend us to family and friends. We truly appreciate your feedback and continued support.
Alvin sprinkles a little stardust
I was met by Alvin who arrived on time and was very friendly and helpful. He cleaned all my carpets superbly, even tracking the route of my white Persian cat as he went! He did an excellent job and I definitely recommend Carpetbright to everyone.
13 février 2026
Avis spontané
Réponse de Carpet Bright UK
Hi Mark, thank you for your fantastic review. We're thrilled to hear that Alvin arrived on time, was friendly and helpful, and did an excellent job cleaning all your carpets - even following your Persian cat’s path! It’s wonderful to know you’d recommend us to everyone. We truly appreciate your feedback and support.
A great dxperience
Dan was prompt, efficient, kind and did a great job. Nothing was too much for him. The carpets look great! Thank you.
12 février 2026
Avis spontané
Réponse de Carpet Bright UK
Hi Christine, thank you for your wonderful review. We're thrilled to hear that Dan was prompt, efficient, and kind, and that he did a great job on your carpets. It's fantastic to know you’re happy with the results. We truly appreciate your feedback and support.
This is the second year we have had Zac…
This is the second year we have had Zac to clean our carpet.Very professional and informative.I would recommend this company.
11 février 2026
Avis spontané
Réponse de Carpet Bright UK
Hi Mary, thank you for your lovely review. We're delighted to hear that Zac provided a professional and informative service again this year. It's fantastic to know you would recommend our company. We truly appreciate your continued support and look forward to helping you again in the future.
Excellent serviceWe had Viktor clean our carpets and…
We had Viktor clean our carpets and upholstery at our house in Bishops Stortford for the second time - he was thorough, polite and did an excellent job. Would highly recommend him!
5 février 2026
Avis spontané
Réponse de Carpet Bright UK
Thank you so much, Brodie, for your kind words and for inviting Viktor back for a second visit - it truly means a lot to us. We’re delighted to hear you were pleased with the carpet and upholstery cleaning and that you found the service thorough and professional. We really appreciate your recommendation and your continued trust in us, and we look forward to helping you again in the future.
Very pleasant professional service
Very pleasant professional service. Everything explained clearly and results were amazing
Thank you
5 février 2026
Avis spontané
Réponse de Carpet Bright UK
Thank you so much, Kelly, for your lovely feedback. We’re really pleased to hear you found the service professional and that everything was clearly explained - that’s exactly what we aim for. Even better that you’re happy with the results! We truly appreciate you taking the time to share your experience and hope to help you again in the future.
Fantastic service from start to finish
Fantastic service from start to finish.
Quick to respond and quote - and worked around our schedule to make an appointment.
Work done (by Mike) was brilliant - he did a great job to get bad stains out from our carpet.
Would highly recommend.
12 janvier 2026
Avis spontané
Réponse de Carpet Bright UK
Thank you so much for taking the time to leave such a lovely review, Mrs C. We’re really pleased to hear you were happy with the service from start to finish and that we could work around your schedule. Mike will be delighted to know his hard work made such a difference to your carpet. Thanks again for the recommendation - it truly means a lot to us. 😊
Dan's manner was very amicable and…
Dan's manner was very amicable and very informative of the process used in the cleaning. He got rid of a stain on the carpet and transformed the look of our 'tired' lounge rug.
We were very happy with the quality of the work done.
22 janvier 2026
Avis spontané
Réponse de Carpet Bright UK
Thank you for your kind review Elaine. We’re so pleased to hear that Dan’s friendly manner and clear explanation of the process made a positive difference. It’s great to know he was able to remove the stain and breathe new life into your lounge rug. We really appreciate your feedback and are delighted you were happy with the quality of the work.
Excellent service
Adrian was punctual, very polite and likeable and did a first class job. Highly recommended.
20 janvier 2026
Avis spontané
Réponse de Carpet Bright UK
Thank you for your excellent review, Parlis. We’re really pleased to hear that Adrian was punctual, polite, and likeable, and that he delivered a first-class result. Your recommendation is greatly appreciated.
Scarey Big Black Stain on my lovely carpet!
It's bad enough when someone's had an accident in your home leaving a black silt stain on your relatively new carpet. To then have to let someone you don't know into your home to tackle that stain, is a big deal. I worried that it might get worse and that the carpet would have to be replaced. I'm house proud, and the carpet is the same throughout the house, so it could have been a big problem. From the outset Dan from Carpetbright.uk.com was brilliant. He is a naturally good communicator, polite, respectful, professional and more importantly experienced and very good at his job. He assessed the stain, and patiently worked on it until he was sure it had gone, he even waited for it to dry. He knew exactly what chemical to use and was very obviously an expert in his field. It was a real pleasure to deal with such a professional man and organisation. I would highly recommend him anytime. Dan's your man, you need look no further!
15 janvier 2026
Avis spontané
Réponse de Carpet Bright UK
Thank you so much for this wonderful and detailed review. We completely understand how stressful that situation must have been, especially with a carpet you’re proud of, so we’re delighted to hear that Dan was able to put you at ease and achieve such a great result. His professionalism, expertise, and care are exactly what we aim to deliver, and your kind recommendation truly means a lot to us.
Great service
Great service, had them back twice!
Dan was excellent - great continuity too and very friendly.
16 janvier 2026
Avis spontané
Réponse de Carpet Bright UK
Thank you for your great review, Graeme. We’re really pleased to hear you were happy with the service and that having Dan return provided helpful continuity. It’s lovely to know his friendly approach made a positive impression, and we truly appreciate you choosing us again.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.