Victor arrived exactly on time and immediately got to work.I am so impressed by the results. Two little dogs, after a wet muddy winter, had really messed up light beige carpets. Transformation. Wonder... Voir plus
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Lisez les avis des autres
Mike from carpet bright has just finished cleaning our lounge carpet. He has done an absolutely wonderful job.He has removed tea and coffee stains and glue stains. I would definitely recommend Mike an... Voir plus
Very impressed, Zac arrived early and was so nice, polite and respectful. He got straight on to work and our lounge carpet and 2 big rugs look brand new! Would definitely recommend Carpet Bright and... Voir plus
L'entreprise a répondu
Today ViKtor came to clean our living room carpet, stairs and landing. Also two low Victorian chairs. ViKtor was charming and professional from the start and always polite and considerate.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de nettoyage de moquettes
- Service de nettoyage de meubles et de rideaux
- Service de nettoyage de tapisseries
À propos de Carpet Bright UK
Écrit par l'entreprise
Carpet Bright UK offers exceptional carpet, rug, curtain, mattress and upholstery cleaning services to domestic and commercial customers across London and the Home Counties.
We're a professional carpet and upholstery cleaning company established in 1995. We offer fast, effective, and affordable cleaning solutions with long-lasting results, working closely with our customers to ensure their individual needs are met. Our industrial steam cleaning machines and team of certified technicians guarantee high-quality workmanship with every clean.
Why use Carpet Bright UK?
We only use eco-friendly natural cleaning solutions. Our super-quick carpet-drying system works within two hours. We will never pressure you to buy or offer you a service you don’t need. Our certified team takes pride: you’re guaranteed a great job on the day.
Carpet Bright UK’s technicians offer exceptionally high standards of customer service. We’ll always tell you clearly what we’re going to do before we start. We’ll make sure to arrive on time: punctuality is our watchword. We offer a no shrinkage guarantee. We are fully insured.
Areas We Serve
London, Kent, Surrey, East Sussex, West Sussex, Berkshire, Buckinghamshire, Hertfordshire & Essex.Coordonnées de contact
4,8
Excellent
2 k avis
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very efficient and thorough
Very efficient and thorough , polite and friendly .
Very happy with the service .
Would recommend Dan and Chloe on the phone was jolly and friendly too
13 janvier 2026
Avis spontané
Réponse de Carpet Bright UK
Thank you for your kind review, Elaine. We’re delighted to hear you were very happy with the service and found the team efficient, thorough, and friendly. Dan will be pleased with your recommendation, and we’ll be sure to pass on your lovely comments to Chloe as well.
Dan was polite
Dan was polite, confident which gave us confidence to trust him totally to know what to do. We are very pleased with results.
9 janvier 2026
Avis spontané
Réponse de Carpet Bright UK
Thank you for your kind review, Carol. We’re delighted to hear that Dan’s polite and confident approach gave you reassurance and that you’re very pleased with the results. Your feedback means a lot to us.
Dog owner needed a solution!
Dan arrived right on time and was incredibly efficient. He was done after an hour or so and dried really quickly in this cold too. We have a dog who used to like to wee in the same spot on the carpet. Dog stopped weeing but the smell remained. Had Dan come and clean the landing and stairs to clean and elimate the odor. Has been a few days and still no smell. I'm thrilled!
2 janvier 2026
Avis spontané
Réponse de Carpet Bright UK
Thank you for your fantastic review, Lauren. We’re thrilled to hear that Dan’s efficient service not only tackled the carpet stains but also eliminated the odor, even in the cold! It’s wonderful to know you’re happy with the results, and we really appreciate you sharing your experience.
Great service
Dan arrived on time, was very friendly and got straight to work. Very efficient, made no mess and left us with great results.
Would recommend and will absolutely use again.
23 décembre 2025
Avis spontané
Réponse de Carpet Bright UK
Thank you for the great review! We're so pleased to hear that Dan delivered a punctual, efficient and tidy service and left you with fantastic results - that's exactly what we strive for every time. We really appreciate the recommendation and look forward to helping you again in the future! 😊
Zac Dimitrov did a great job on…
Zac Dimitrov did a great job on cleaning the bedroom carpet and 2 rugs. Quick, efficient and friendly.
18 décembre 2025
Avis spontané
Réponse de Carpet Bright UK
Thank you for the lovely review, Nicola! We're really pleased to hear that Zac did a great job on your bedroom carpet and rugs - quick, efficient and friendly is exactly what we aim for! We'll make sure he sees your kind words. We hope to see you again soon! 😊
Appalling company
No bleach or bleaching chemicals were used on the carpet prior to your technician’s visit. The discolouration and spreading of the stain happened after your technician applied bleach during the attempted treatment.
The technician also confirmed on the day that there is no standardised set of products used and that each technician uses whatever products they personally carry, which raises serious concerns about quality control and appropriate product selection.
I engaged Carpet Bright on the understanding that trained professionals would assess the carpet correctly and use suitable, approved methods. Instead, the carpet was left in a significantly worse condition than before the visit.
My review accurately reflects the service provided and the outcome. Shifting responsibility to alleged prior treatment does not change the facts of what occurred.
15 septembre 2025
Avis spontané
Had Carpet Bright in to refresh a sofa…
Had Carpet Bright in to refresh a sofa after storage. Big mistake.
The high heat altered the structure of the velvet pile and it will never get back to the original state.
Carpet Bright explained that the high temperatures were the cause of apparent broad, dark streaks in the fabric, that this was because the pile was brushed up...and they did come back and re-do, taking more care to brush the pile...
If you have something really dirty that needs cleaning, I'm sure Carpet Bright are good but don't get them in otherwise because they won't advise you that the item doesn't need a deep clean...so we paid £200 and the fabric still doesn't have the velvet feel it used to have 😞
12 décembre 2025
Avis spontané
Réponse de Carpet Bright UK
Hi Clare,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’re unhappy with the outcome.
As discussed at the time, velvet and delicate pile fabrics can be particularly sensitive, especially on older upholstery. In this case, the sofa was around 8 years old, and changes in appearance can sometimes occur due to natural wear, ageing of the fibres, and the way the pile reacts when cleaned and dried. We explained that the darker streaks were caused by the pile being lifted and brushed, rather than damage to the fabric itself, and we returned to rework the sofa with extra care in an attempt to improve the finish.
We always aim to deliver the best possible results and to be transparent about what can be achieved. Unfortunately, with certain fabrics particularly older velvet upholstery, the original feel and appearance cannot always be fully restored despite professional cleaning.
We truly regret that the outcome did not meet your expectations and appreciate you giving us the opportunity to revisit the job. Your feedback is taken seriously and helps us continue to improve our service.
All the best,
Carpet Bright UK
Dan did an excellent job
Dan did an excellent job on cleaning my carpets and sofas this morning. He was on time, friendly, professional and took pride in his work. The carpets and upholstery look fresh and deep cleaned. I'm very pleased with his work and this company. Highly recommended.
13 décembre 2025
Avis spontané
Réponse de Carpet Bright UK
Thank you so much, Karen, for your lovely review! We’re delighted to hear that Dan did an excellent job and that you were pleased with the results on both your carpets and sofas. It’s great to know he arrived on time, worked professionally, and took real pride in his work. Your recommendation means a lot to us, and we look forward to helping you again in the future!
If I could give 6 stars I would
If I could give 6 stars I would. Dan came and steam cleaned our chaise longer and did a careful and thorough job. He was also responsible for taking away and cleaning three tired rugs. I had them cleaned a year ago by a different company and was disappointed with the results and they were returned damp. Dan returned the rugs so refreshed and each carefully wrapped in brown paper. The results were excellent; rugs revived and colours in them somehow restored. We are delighted. This is a first rate company for customer care and for the work they do. All the positive reviews are justified. We will definitely be using them again.
2 décembre 2025
Avis spontané
Réponse de Carpet Bright UK
Thank you so much for such an amazing review! We’re absolutely delighted to hear how pleased you are with the results on your chaise longue and rugs. Dan takes great pride in his work, and it’s wonderful to know the rugs were returned refreshed, carefully wrapped, and with their colours revived. Your kind words about our customer care truly mean a lot to us. Thank you for your trust and recommendation - we very much look forward to working with you again in the future!
A new lease of life for our carpets …
Our Technician was on time and personable, providing reassurance about him and the company. We were pleased with the results, the carpet has a new lease of life (and light). He finished within the time he advised. We would use the company again.
2 décembre 2025
Avis spontané
Réponse de Carpet Bright UK
Thank you so much, Warwick, for your lovely review! We’re delighted to hear that you found our technician punctual and personable, and that you were pleased with the results. It’s great to know your carpet has a new lease of life, and that everything was completed within the advised time. We really appreciate your feedback and would be happy to help you again in the future.
Alvin was great as always
Alvin was great as always. Many thanks to Natasha for reminding me and Chloe for helping me to find a mutually convenient time for my appointment.
2 décembre 2025
Avis spontané
Réponse de Carpet Bright UK
Thank you so much, Catherine, for your lovely review! We’re delighted to hear that Alvin delivered great service as always, and we’ll be sure to pass on your kind thanks to Natasha and Chloe as well. We really appreciate your continued support and look forward to helping you again in the future.
Ok but didn't get stains out and not noticeably cleaner
Customer service was good and the person who cleaned the carpet was very considerate and helpful. I wasn't all that pleased with the results. It didn't seem to make much noticeable difference and old stains didn't come out. On reflection, I don't think it was very good value for money, probably would have achieved the same result by hiring a cleaner and doing myself for fraction of the cost.
10 octobre 2025
Avis spontané
Réponse de Carpet Bright UK
Hi Natasha,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you found our customer service and technician considerate and helpful, though we’re sorry to learn that the results didn’t meet your expectations.
As discussed at the time, some older or set-in stains cannot always be fully removed, even with professional equipment, and outcomes can vary depending on carpet age, fibre type, and previous treatments. Our aim is always to achieve the best possible improvement while being realistic about what can be achieved.
We appreciate your honest feedback and take it seriously, as it helps us continue to improve our service. If you’d like to discuss your experience further, please don’t hesitate to contact our customer service team directly.
All the best,
Carpet Bright UK
Our technician Zac was excellent
Our technician Zac was excellent. He done a superb job. He kept us informed of the process and was respectful and professional throughout. Would highly recommend.
27 novembre 2025
Avis spontané
Réponse de Carpet Bright UK
Thank you so much, Alec, for your kind review! We’re delighted to hear that Zac did a superb job and kept you well informed throughout the process. It’s great to know you found him respectful and professional. Your recommendation is greatly appreciated, and we look forward to helping you again in the future.
Viktor just cleaned my two Sofas
Viktor just cleaned my two Sofas. Very good service, polite and friendly and very professional. I would highly recommend. They look brand new! Thank you
28 novembre 2025
Avis spontané
Réponse de Carpet Bright UK
Thank you so much, John, for your kind review! We’re delighted to hear that Viktor provided such professional, friendly service and that your sofas are looking brand new again. Your recommendation is greatly appreciated, and we hope to help you again in the future.
5* service, professional, reliable and excellent result
Dimitar cleaned 2 bedroom carpets and I am very pleased with the results and his excellent work. He was very professional, organised, efficient, careful and clean. I could not have asked for more. The price was very reasonable and the whole process was very straight forward. So nice to have a positive experience!
24 novembre 2025
Avis spontané
Réponse de Carpet Bright UK
Thank you so much for your fantastic review! We’re delighted to hear that Dimitar provided professional, efficient, and careful service, and that you were pleased with the results on your carpets. It’s wonderful to know the process was straightforward and that you had a positive experience. Your kind words are greatly appreciated, and we look forward to helping you again in the future!
Marian did a fabulous clean on my mums…
Marian did a fabulous clean on my mums carpets. So professional. He could not have been more caring and helpful.
22 novembre 2025
Avis spontané
Réponse de Carpet Bright UK
Thank you so much, Mrs Ococks, for your kind review! We’re delighted to hear that Marian provided such a professional and caring service on your mum’s carpets. Your feedback is greatly appreciated, and we’re always happy to help again in the future!
Great carpet cleaning…
I have recently moved to a new property. I had all of the carpets cleaned today by Viktor from Carpet Bright. He was friendly and polite. He work very hard and did a fantastic job. The carpets look amazing and every room smells so much fresher too. I saw the dirty water after he had finished. Who knew that carpets could hold so much dirt. Very pleased with my experience with Carpet Bright. Thank you Viktor. I will be recommending Carpet Bright to others.
15 novembre 2025
Avis spontané
Réponse de Carpet Bright UK
Thank you so much for your fantastic review! We’re delighted to hear that Viktor did such a thorough job and that your carpets look and smell fresh. It’s amazing how much dirt carpets can hold, and we’re glad you noticed the difference. Your recommendation means a lot to us, and we look forward to helping you again in the future!
We have just had our stair carpet…
We have just had our stair carpet cleaned by Alvin,he was very polite and friendly and obviously an expert in his field. Alvin told us how he would be cleaning our carpet and showed us each stage of the clean process. We now have beautifully clean and fresh smelling stairs and will definitely be recommending Carpet Bright to our friends and family.
Thank you Alvin
13 novembre 2025
Avis spontané
Réponse de Carpet Bright UK
Thank you so much, Kathy & Richard, for your lovely review! We’re delighted to hear that Alvin provided such a thorough and professional service, and that your stairs are now beautifully clean and fresh-smelling. Your recommendation means a lot to us, and we look forward to helping you again in the future!
Highly recommend Carpetbright
Highly recommend Carpetbright. From the initial booking, to the upholstery cleaning was easy and professional. Daniel did a super job on my sofas and was professional, friendly & respectful of my property. Would definitely use this company again
11 novembre 2025
Avis spontané
Réponse de Carpet Bright UK
Thank you so much, Sarah, for your kind review! We’re delighted to hear that Daniel did a fantastic job on your sofas and that you found the process easy, professional, and respectful. Your recommendation means a lot to us, and we look forward to helping you again in the future!
Alvin was was excellent
Alvin was punctual , polite and a clean worker. He explained everything and took his time .
He was very knowledgeable and showed what he had done following the cleaning .
11 novembre 2025
Avis spontané
Réponse de Carpet Bright UK
Thank you so much, Robert, for your kind review! We’re delighted to hear that Alvin was punctual, polite, and thorough, and that you appreciated his knowledge and explanation of the process. Your feedback is greatly appreciated, and we look forward to helping you again in the future!
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