I’d like to thank Akhilesh Bagha at Carrington Dean for the support and understanding shown during a challenging time. Dealing with a Trust Deed can be stressful, and I really appreciated Akhilesh’s... Voir plus
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Lisez les avis des autres
I spoke to Akhilesh Bagha about needing some extra time to pay over the Christmas and he was so helpful snd understand concerning my issue that I got the extention. He really understood how important... Voir plus
I was having issues with my bank blocking my monthly payment which resulted in me having to open a new bank card. Dilesh was extremely helpful in changing my details over to ensure my monthly payment... Voir plus
I was unfortunately required to enter into a trust deed with Carrington Dean. I had some issues towards the end of my term, and with the prompt, professional and friendly help from Antonia at Carringt... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Carrington Dean provides free and impartial debt advice to people living in Scotland. We specialise in Trust Deeds and the Debt Arrangement Scheme (DAS), and have helped over 45,000 individuals take steps toward managing their debt.
Carrington Dean
Écrit par l'entreprise
- Scotland's Debt Specialists
- We have helped over 45,000 people in Scotland manage their debts
- We provide friendly, non-judgemental advice on all Scottish debt solutions
- We’re committed to offering tailored advice to support each individual customer
Coordonnées de contact
Regent House 76 Renfield St, G2 1NQ, Glasgow, Royaume-Uni
- 0800 043 1320
- customerservice@carringtondean.com
- carringtondean.com
4,9
Excellent
8 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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Ishitah 10/10
I spoke with Ishitah today as I was confused about my account after checking the app. She was thorough in checking everything for me and explained clearly and I really appreciated her help.
5 août 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Trevor was exceptional on the phones…
Trevor was exceptional on the phones today. I had a million questions amd he explained them perfectly even though I was making very little sense!
3 août 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
I needed advice on updating my Agreement
I needed advice on changes being made to my Agreement, and I received a quick reply to help me in progressing the various changes. The advice given to me was very clear, and I was then able to provide the right information to colleagues at Carrington Dean. The help was very useful, and the emails to me were very professional and also friendly, which was much appreciated, given how easily stressed I get over financial matters. I was able to make progress, and to become less stressed, and I was confident that I would get a similar quality of advice if needed in the coming months.
28 juillet 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Reliable, friendly Company.
My experience with this company has always been professional and yet friendly. Akhilesh was very kind and explained me through my next steps perfectly. Thank you Akhilesh.
Julie.
3 août 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Soovidha Goorah was geretful help me…
Soovidha Goorah was geretful help me sorted my question.
30 juillet 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Spoke to Charles McAteer over the phone…
Spoke to Charles McAteer over the phone , was so helpful and understanding , as for the agent I spoke to on live chat Farhiya very unprofessional no willingness to help customers that are struggling financially! But as I said Charles was very good!!
29 juillet 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
I spoke to SARVESH over the phone about…
I spoke to SARVESH over the phone about an address update, managed to get this done no bother and was given really good information about my current account
28 juillet 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Ruth was very helpful and such a great…
Ruth was very helpful and such a great advisor very happy with the call and information provided.
Leeann
27 juillet 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
The staff are very understanding and…
The staff are very understanding and helpful, no judgement. They go the extra mile to make sure you can afford the monthly payment. They are friendly and try to sort out any difficulty quickly.
24 juillet 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Very helpful staff
Very helpful staff , always happy to help when you call , very polite and professional
23 juillet 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Overall very positive
Overall, a great experience through a very stressful time of my life. Felt very supported along the way by Akhilesh Bagha and I would highly recommend
7 juillet 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
great to deal with very helpful and…
great to deal with very helpful and took time to explain it all
24 décembre 2025
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Sarvesh helped me quick and easy no…
Sarvesh helped me quick and easy no issues atall.
20 juillet 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Settlement Dispute
My complaint has been handled appallingly from start to finish. Despite providing clear evidence of every payment made and demonstrating that I have already paid over £8,500, my concerns were largely ignored throughout the complaints process. The investigation failed to properly address the discrepancies I raised, with responses feeling generic rather than evidence based.
The original Trust Deed showed 46% of my debt would be written off, yet I am now being told I must find a further £14,320 to settle, while also continuing to make my monthly £116 payments. The explanation relies on trustee fees, costs and statutory interest that were never made sufficiently clear at the outset.
Communication deteriorated to the point where emails and phone calls went unanswered, forcing me to escalate my complaint to senior management. After weeks of waiting, the final response simply repeated the company’s position without meaningfully addressing the evidence I submitted.
I also have concerns about the company’s online reputation management. I have noticed negative reviews disappearing, which raises questions about whether critical customer feedback is being fairly represented. Whether or not there is an explanation for this, it does little to inspire confidence in transparency.
Overall, I have been left feeling ignored, misled and extremely disappointed by both the handling of my complaint and the lack of transparency throughout the process. I cannot recommend Carrington Dean based on my experience.
16 juillet 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Thank you for your review. I am sorry to hear that you are not happy with the service you have received. We'd like the opportunity to resolve any issues you are experiencing; therefore, your details have been passed to our management team and someone will be in touch with you directly.
Contact via email with Akhilesh Bagha…
Contact via email with Akhilesh Bagha from the Trust Deeds team has been concise, informative and helpful. The whole team were excellent in reassuring me during this very difficult time. The advice and guidance has been effective and I look forward to the resolution of my current situation thanks to their assistance.
13 juillet 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Thank you to Kathleen I was so worry…
Thank you to Kathleen I was so worry but she help me and put my mind at ease. She was so professional.
14 juillet 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
I have been dealing with Azhar and he…
I have been dealing with Azhar and he has made the full process so much easier. He took me through everything and took all the stress away I felt about the situation. Would highly recommend him to help anyone in need of assistance. I can’t thank him enough.
13 juillet 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
I've used Carrington Dean for a few…
I've used Carrington Dean for a few years now and cannot fault them. They always go above and beyond for you and always friendly. Peter McKayhas been extremely helpful as my life took a turn for the worst. I am looking after my parents and fighting to get my children back. He has helped so much and seriously has now made a stressful time a bit easier. Thank you you and trust me there good people working for you
12 juillet 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Paul was great help on the phone
Paul was great help on the phone. Answered all my questions regarding end term of my account. Can't fault the service throughout the process.
9 juillet 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Brilliant service from this company…
Brilliant service from this company especially Dhishna Santoo who was helping me. Very understanding and had empathy on my situation that I am currently in. I would highly recommend. 10/10. I now feel a lot better and not so stressed about my situation. 😊😊
1 juillet 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
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