I’d like to thank Akhilesh Bagha at Carrington Dean for the support and understanding shown during a challenging time. Dealing with a Trust Deed can be stressful, and I really appreciated Akhilesh’s... Voir plus
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Lisez les avis des autres
I spoke to Akhilesh Bagha about needing some extra time to pay over the Christmas and he was so helpful snd understand concerning my issue that I got the extention. He really understood how important... Voir plus
I was having issues with my bank blocking my monthly payment which resulted in me having to open a new bank card. Dilesh was extremely helpful in changing my details over to ensure my monthly payment... Voir plus
I was unfortunately required to enter into a trust deed with Carrington Dean. I had some issues towards the end of my term, and with the prompt, professional and friendly help from Antonia at Carringt... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Carrington Dean provides free and impartial debt advice to people living in Scotland. We specialise in Trust Deeds and the Debt Arrangement Scheme (DAS), and have helped over 45,000 individuals take steps toward managing their debt.
Carrington Dean
Écrit par l'entreprise
- Scotland's Debt Specialists
- We have helped over 45,000 people in Scotland manage their debts
- We provide friendly, non-judgemental advice on all Scottish debt solutions
- We’re committed to offering tailored advice to support each individual customer
Coordonnées de contact
Regent House 76 Renfield St, G2 1NQ, Glasgow, Royaume-Uni
- 0800 043 1320
- customerservice@carringtondean.com
- carringtondean.com
4,9
Excellent
8 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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Very understandable and accommodating
Very understandable and accommodating. Correspondence with Paul over emails especially.
1 juin 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
I had a suspicious call this morning…
I had a suspicious call this morning from someone allegedly from Carrington Dean. I didn't give out any info but called the company myself.
I spoke to a lovely gentleman called Mikeal Dhalapah who was very good at assuring me it was indeed spam. He was then able to assist me with all questions I had. He was a cheerful, very helpful guy.
Debt is such a stressful struggle but with calming folks like Mikeal to talk to it's so much easier xxx
9 juin 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
This man was absolutely amazing with me…
This man was absolutely amazing with me today. He deserves a raise in the work he does. I could rate him high enough. Great man. He explains everything perfectly for me. Thank you again sir. I hope the rest of shift goes well
9 juin 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Harshikha Boodhun Was incredibly…
Harshikha Boodhun Was incredibly helpful throughout my call. I got the information I needed and it was dealt with quickly and professionally.
2 juin 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Martin McGougan
Martin McGougan very straightforward and was a simple change of card details and payment. Helpful, quick and easy. Friendly and double checked all information. Thanks.
2 juin 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Kevin O’Leary what a great help
Kevin O’Leary what a great help
His advice and help was second to none.
He put me at ease from day one.
I just want to say a huge thanks Kevin you helped me get my life back on track.
22 avril 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
massive fees for zero protection & legally incompetent advice
I have been paying Carrington Dean’s massive fees for nearly 8 years, moving from a DAS to a Protected Trust Deed.
Last week, I was hounded by an aggressive debt collector (BW Legal) for a unknown parking fine from 2022. I contacted Carrington Dean for the protection I have spent nearly a decade paying for, only to be given legally incompetent advice in broken english by their front-line staff. Despite my severe anxiety, your call handler told me she "couldn't do much" because the debt wasn't listed, and told me to break insolvency rules by calling the aggressive collector back myself to gather information.
Under the Bankruptcy (Scotland) Act 2016, an omitted debt from 2022 IS bound by my 2022 Protected Trust Deed, and it is the Trustee's legal duty to handle it not mine.
I have submitted a Stage 1 Formal Complaint via email, explicitly stating I require EMAIL-ONLY correspondence due to my profound hearing loss. Do not call my mobile. I want a manager to review the dangerous advice given by your staff, contact BW Legal directly to tell them to back off, and process my final discharge without further delay. Disgraceful service at the finish line.
UPDATE 02/06/2026: As explicitly stated in my formal Stage 1 Complaint email, I am deaf and wear two hearing aids. Telephone calls are entirely unsuitable. Your response states someone will be "in touch directly" let it be known publicly that I expect this contact to be via written EMAIL ONLY. Do not call my mobile number.
Furthermore, since your front-line handler failed to do her job, I have already used a live chat to force the debt collector (BW Legal) to face the Bankruptcy (Scotland) Act 2016. Because I cited the correct legislation myself, BW Legal immediately folded, closed the file, and returned it to their client.
I have done your staff's leg work for them. I now require my allocated manager to reply to my Stage 1 Complaint email immediately to confirm this 2022 debt is officially integrated into my file, and to provide a definitive date for my final discharge paperwork. Keep it on email.
29 mai 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Thank you for your review. I am sorry to hear that you are not happy with the service you have received. We'd like the opportunity to resolve any issues you are experiencing; therefore, your details have been passed to our management team and someone will be in touch with you directly.
Ian was very helpful.
Ian was very helpful when I phoned I did wait aboot 30mins but when I finally got through he was so nice and had a very calming voice.
My payment hadn't went through the previous day so he took it over the phone then set up a direct debit.
Sorted Thankx
1 juin 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Hi my name is jane connelly I am…
Hi my name is jane connelly I am approaching end of my trustdeed amazing people all of you but I would like to add special not for paul mowat case manager who has been ther for me for sum time now goin above and beyond to support me with any issues as life has been hard for last year and paul made me feel at complete ease never rushing me to send any documents emailing me no delay easing my stress completly I was finding difficulty calling trust
10 avril 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Pleasant and helpful
Pleasant and helpful. Advisor Antonia was really helpful and nice. If i need to phone again i hope i get her.
29 mai 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Great service as per. Ty jacqui
Once again dealt with the wonderful jacqui McKinnon who dealt with my payment break quickly and professionally. A credit to your company.
26 mai 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
I always find the staff very…
I always find the staff very understanding and offered 1st class service Martin.mcgougan
26 mai 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Garry was very friendly and in no time…
Garry was very friendly and in no time resolve my problem, very happy with the result
Leda McLean
25 mai 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
I am suffering with severe mental…
I am suffering with severe mental health and anxiety I was dealing with Antonia noble as I spoke to all different people at the time Antonia is
amazing at her job making me feel at ease and very understanding and caring I honest don't think I have managed without her help
And compassion i have been dealing with Antonia for months now that makes it much easier with people with mental health as they feel comfortable speaking to one person
Thank you
Robert Murray
22 mai 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Very warm welcome,
Very warm welcome,
Listened to me and made me feel and ease and supported me greatly with my financial struggles currently and very supportive. Great customer service . Thank you x
22 mai 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Call handler was very polite and very…
Call handler was very polite and very helpfull helped with my account and got everything sorted
21 mai 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Banking solutions
I have had no problems with the company, they have always been very helpful with any issues that I needed assistance with. Very professional in giving me advice and making me feel reassured that I am getting a positive outcome. Many Thanks.
21 mai 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
K S thanks for your time and the fact…
K S thanks for your time and the fact that you were there to listen and support me . It's good to see someone supporting you when you need the most.
21 mai 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
I had missed a payment due to someone…
I had missed a payment due to someone trying to make a payment through my bank. So phoned to make a payment and explain to them. The gentleman that took me through security and gave me advice was very patient and understanding. Hopefully it is all sorted now. Thanks.
20 mai 2026
Avis spontané
Réponse de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
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