1st time ordering from Carsosa and was pleasantly surprised after reading other reviews. My experience couldn't have been better. Was kept upto date via WhatsApp and unit arrived before it was suppos... Voir plus
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I bought a stereo for vw polo but unfortunately it is faulty and switches on by itself and drains the battery and it dosent turn on/off with iginition and bluetooth dosent work. This is coming from a... Voir plus
L'entreprise a répondu
Been trying to get in contact since March about my screen not working after only having it 6 months. the product was ideal at first, but seems to just be going downhill and no sign of help from the br... Voir plus
L'entreprise a répondu
My daughter bought an apple car play from Carsosa. It didn't arrive with proper instructions and replacement kit. It had many cables therefore we weren't sure which cables were suitable for it. We... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Us at Carsosa truly take pride in providing a range of high quality Apple CarPlay, Android Auto and entertainment products aimed at improving your daily driving experience. Our brand was born out of a collective goal: providing a range of exciting, high quality units all on a convenient and easy to navigate platform.
Coordonnées de contact
Royaume-Uni
- carsosa.co.uk
2,9
Moyen
125 avis
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A répondu à 92 % de ses avis négatifs
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Ordered on 23
Ordered on 23. Of August, not even shipped after 8 days, and the time of delivery is 2-7 days. No response on the support like wtf
23 août 2026
Avis spontané
My daughter bought an apple car play…
My daughter bought an apple car play from Carsosa. It didn't arrive with proper instructions and replacement kit. It had many cables therefore we weren't sure which cables were suitable for it. We contacted carsosa, the gentleman said he will send the replacement kit and told us to use the cables that fit!! It's been weeks and we have been trying to contact them but they did not respond. Then ine day I decided to call them constantly until they responded and after many many calls and messages they said that the replacement kit has been sent. It's been a couple of weeks since but kit received. I am again trying to contact them and its the same thing again.
Not sure what to do. I think if I have to return it I will have to pay for "First class signed for postage" as they demand on their website.
I request carsosa to contact me please.
12 août 2026
Avis spontané
Réponse de Carsosa
Hi Fakhr,
We’re really sorry for the experience you and your daughter have had, particularly the lack of communication after you were told the replacement kit had been sent. We completely understand how frustrating it is having to repeatedly chase us for something that should have been resolved much sooner.
We’d like to get this sorted properly for you. Please email support@carsosa.com with your daughter’s order number and mention this review so we can prioritise the case, check the status of the replacement kit and make sure you receive everything required to get the CarPlay system installed correctly.
Our sincere apologies again for the inconvenience and the amount of time you’ve spent trying to get this resolved.
Many thanks,
Rich @ Carsosa
Research thoroughly before buying
UPDATE!!! After contacting them again via their WhatsApp messaging they agreed to the return and refund with details of the process. I have now had my full refund after returning the unit. Took about a week for the money to arrive but it has now. Hopefully means anyone having issues with their purchase will eventually get a refund.
Lip service reply to my review, then what a massive surprise my email taking them up on their offer of support cannot be delivered. Why am I not surprised, like I said AVOID!!!! Very poor communication when item was not shipped in the 3-5 days promised timeframe. Eventually arrived after 20 working days after I chased several times for updates.
My delivery was missing several parts that were detailed on the website as being included such as the manual, GPS antenna, radio aerial adapter.
We also now have a flashing mileage odometer on the dash despite the advert saying this is plug and play. Looks like we now need access to diagnostic software to clear this.
Have requested support from Carsosa a couple of times since install and am now being ignored. Not a great experience and I assume if I were to request a return and refund it would be very difficult to get my money back. Avoid!!!
2 août 2026
Avis spontané
Réponse de Carsosa
Hi Craig,
We’re really sorry for the experience you’ve had, both with the delivery delay and the issues following installation. Waiting 20 working days and then finding that expected parts were missing is understandably frustrating, and we apologise for the lack of communication throughout.
We’d also like to look into the flashing mileage issue and confirm exactly what is required for your vehicle. Please email support@carsosa.com with your order number and mention this review so we can prioritise your case, check the missing parts and provide the correct technical support.
If you would prefer to return the unit, we can also assist you with the return process. We certainly don’t want you to feel that you’re stuck with a product you’re unhappy with.
Our sincere apologies again for the inconvenience and poor communication.
Many thanks,
Rich @ Carsosa
Genuinely ridiculous
Genuinely ridiculous.
i tried contacting support via email and whatsapp.
They answer 1 week later say the order will ship today and it hasn’t.
It’s been 2 weeks. Pretty sure it’s a scam. Overly ridiculous.
14 juillet 2026
Avis spontané
Réponse de Carsosa
Hi Julia,
We’re really sorry for the delay with your order and the lack of communication you experienced while waiting. We completely understand how frustrating this must have been, particularly after being told your order was due to be dispatched.
We can confirm that your order has now been successfully delivered. We sincerely apologise for the longer than expected delivery time and for not keeping you properly updated throughout the process.
We hope you’re happy with your new product and really appreciate your patience while we got everything sorted.
Many thanks,
Rich @ Carsosa
Faulty stereo / no responce!!. DONT BUY!!
I bought a stereo for vw polo but unfortunately it is faulty and switches on by itself and drains the battery and it dosent turn on/off with iginition and bluetooth dosent work. This is coming from a professional who couldnt get it to work. Ive tried contacting through email and whatsapp but no one has got back to me. 100% DO NOT BUY FROM THIS COMPANY!!!!
21 juin 2026
Avis spontané
Réponse de Carsosa
Hi Charlie,
We’re really sorry to hear about the issues you’ve experienced with your VW Polo stereo and, particularly, that you haven’t received the support you needed after contacting us.
From what you’ve described, it sounds like there may be an issue with the unit or its connection to the vehicle. We certainly don’t expect you to be left with a product that isn’t functioning correctly.
Please email support@carsosa.com with your order number and mention this review. We’ll prioritise your case and arrange the appropriate troubleshooting, replacement or return to get this resolved for you as quickly as possible.
Our sincere apologies again for the poor communication and inconvenience caused.
Many thanks,
Rich @ Carsosa
Ordered on 6th june after a chase up it…
Ordered on 6th june after a chase up it arrived on the 15th units fits works really well
16 juin 2026
Avis spontané
Réponse de Carsosa
Hi,
Thanks so much for your feedback! We’re sorry the delivery took a little longer than expected, but really glad to hear your unit arrived safely, fits perfectly and is working well.
We hope you enjoy the new setup and really appreciate your patience and support.
Many thanks,
Rich @ Carsosa
Vw golf CarPlay
Order a car unit off them shipping time was about 8 days but all good and got the radio put it in myself very easy and working well so far
10 juin 2026
Avis spontané
Delivery was prompt and when needed…
Delivery was prompt and when needed some help at the weeknd we got a response through the chat.
New head unit working and quality good.
29 mai 2026
Avis spontané
We bought a unit for my sons birthday
We bought a unit for my sons birthday. The quality and aftershaves have been perfect. I highly recommend
30 mai 2026
Avis spontané
Works great
29 mai 2026
Avis spontané
Easy fit CarPlay system
Tried 2 other CarPlay units from different suppliers which were both returned because of complexity of wiring, setup and quality.
Saw YouTube video of a Carcosa CarPlay retrofitted to a VW Polo like mine and decided to purchase one. It arrived before the expected delivery time,well packaged and pristine.
Fitted in my car in 20 minutes without any instructions ( idiotproof connecting harness) All up and running within 40 minutes. If you have an Apple iPhone, you will already be familiar with the Apps available.
The more I use it the easier it is to navigate round. Glad I went for this product.
24 mai 2026
Avis spontané
1st time ordering from Carsosa and was…
1st time ordering from Carsosa and was pleasantly surprised after reading other reviews. My experience couldn't have been better. Was kept upto date via WhatsApp and unit arrived before it was supposed to. Easy to fit and looks and works like factory. Thank you
15 mai 2026
Avis spontané
Quality product
Quality product. Even better than the factory fitted. The touch screen is super responsive and I love that it maintains the vehicle data. Just the perfect product
1 mai 2026
Avis spontané
Delayed Delivery/Lack of Communication
I brought the screen for my corsa on the 14th of March and they said they would ship it and I would have it in the next week but didn’t give me a tracking number or anything. I had to chase up this order and contact them via email, whatsapp and instagram and didn’t get a response. When I finally did get one via email, they said they’d ship it out. I waited and still didn’t receive anything. I did eventually receive the order on the 31st March and I was able to install it myself with the help of videos on tiktok and youtube. The gadget itself is really good and I am happy I eventually got it.
14 mars 2026
Avis spontané
Réponse de Carsosa
Hi Sarah,
Thank you for taking the time to share your experience. We’re really sorry for the delay with your order and, more importantly, the lack of communication and tracking updates while you were waiting. We completely understand how frustrating it must have been having to contact us several times just to receive an update.
We’re glad to hear your screen eventually arrived safely and that you were able to get everything installed successfully. It’s great to know you’re happy with the product itself and enjoying your new setup.
We really appreciate your patience throughout the process and will take your feedback regarding communication on board.
Many thanks,
Rich @ Carsosa
Poor customer service.
I bought a screen for my vw polo a couple weeks ago, when fitting it in it didn’t recognise when i turned my car on and off. I messaged them via whatsapp and they said they can send a replacement to me. I accepted and also asked if they could send someone to fit it in for me, since then i have had no reply from them. I have messaged them on whatsapp constantly, I have emailed them and i have messaged them on instagram. This is poor from a business who sells their products at such a high price.
11 mars 2026
Avis spontané
Réponse de Carsosa
Hi Tyana,
We’re really sorry for the lack of communication following your initial conversation with us. We completely understand your frustration, especially after being told that a replacement could be arranged and then not receiving the follow up you expected.
We’re a small team and unfortunately we have fallen behind with some of our customer support enquiries. However, you should not have had to contact us repeatedly across multiple platforms to receive an update.
Please email support@carsosa.com with your order number and mention this review. We’ll make sure your case is prioritised and get the replacement arranged for you as soon as possible.
Our sincere apologies again for the inconvenience.
Many thanks,
Rich @ Carsosa
Réponse de Carsosa
Hi Gabriella,
We’re really sorry for the delay with Order #4348. According to the latest delivery information, your order should have reached you by now.
If you still haven’t received it, please contact us at support@carsosa.com and we’ll look into the delivery immediately and make sure this is resolved for you.
Our apologies again for the delay and inconvenience caused.
Many thanks,
Rich @ Carsosa
#3917
#3917
I bought apple car play for my 2017 bmw 1 series and it worked at start with only a few minor faults but a week later it just made all my main menu zoomed in so now I can’t use the main bmw menu like checking my oil or checking my tyre pressure as I can’t see, I have tried to contact via WhatsApp but they just ignore all my messages
8 mars 2026
Avis spontané
Réponse de Carsosa
Hi Jo,
We’re really sorry for the issues you experienced with your CarPlay system and for the lack of communication when you reached out for support. We completely understand how frustrating this must have been, particularly when the issue affected access to your original BMW menu and vehicle information.
We can confirm that a full refund has now been issued for Order #3917. Please allow a few working days for the funds to appear back on your original payment method, depending on your bank.
Our sincere apologies again for the inconvenience and thank you for your patience while this was resolved.
Many thanks,
Rich @ Carsosa
Avoid this company
I returned my unit as I had ordered the wrong colour (my fault) have been chasing for a month and eventually got a what’s app message to say new unit would be shipped by the end of the week and tracking details sent. Nothing was sent. Another week of chasing and eventually got another msg today I had been refunded. Checked my bank statement and I have not received the refund. So disappointed as this was my daughters christmas present and now £240 pounds down I can’t afford to buy her an alternative.
6 mars 2026
Avis spontané
Réponse de Carsosa
Hi Gina,
We’re really sorry again for the experience you’ve had, particularly as the unit was intended to be a Christmas present for your daughter. We completely understand how frustrating the delays and lack of communication must have been.
We can confirm that your replacement order has now been successfully delivered. We sincerely apologise for the confusion regarding the refund and replacement, and for how long it took to get everything resolved.
We hope your daughter is happy with her new unit and that you’ll give us the opportunity to provide a much better experience in the future.
Many thanks,
Rich @ Carsosa
AVOID - Scam
Ordered a CarPlay screen for dad as a Xmas present on 10/12/25 today is 3/1/26 and no order at all yet on the 18th of December they said it was out for delivery, I have tried over the last two weeks to contact them and no one has gotten back to me the customer service is absolutely disgusting and I feel I have lost £300, Avoid this business at all costs they care more about the money than your custom.
Order #4208
3 janvier 2026
Avis spontané
Réponse de Carsosa
Hi Jens,
We’re really sorry for the experience you had with Order #4208, especially as the screen was intended to be a Christmas present for your dad. We completely understand how frustrating the delay and lack of communication must have been.
We can confirm that your order has now been successfully delivered. We sincerely apologise for how long it took to reach you and for not providing the updates and support you should have received while waiting.
We hope your dad is happy with his new CarPlay screen and that, despite the initial experience, you’ll give us the opportunity to provide a much better level of service in the future.
Many thanks,
Rich @ Carsosa
Ordered a product which I haven't…
Ordered a product which I haven't received yet.
Got an email asking for a review of product. Tried to contact multiple times about lack of delivery. No replies to email or Whatsapp queries.
Delivery not tracking. Day 13 waiting on delivery.
Overall a very poor experience and will be contacting bank and consumer rights if no reply in next 2 days.
17 décembre 2025
Avis spontané
Réponse de Carsosa
Hi D C,
We’re really sorry for the delay with your order and, particularly, the lack of communication while you were waiting. We completely understand how frustrating it must have been to receive a review request before your order had even arrived.
We can see that your order has now been successfully delivered, and we hope you’re happy with your new product. Our apologies once again for the longer than expected delivery time and the inconvenience caused.
Many thanks,
Rich @ Carsosa
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