1st time ordering from Carsosa and was pleasantly surprised after reading other reviews. My experience couldn't have been better. Was kept upto date via WhatsApp and unit arrived before it was suppos... Voir plus
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Lisez les avis des autres
I bought a stereo for vw polo but unfortunately it is faulty and switches on by itself and drains the battery and it dosent turn on/off with iginition and bluetooth dosent work. This is coming from a... Voir plus
L'entreprise a répondu
Been trying to get in contact since March about my screen not working after only having it 6 months. the product was ideal at first, but seems to just be going downhill and no sign of help from the br... Voir plus
L'entreprise a répondu
My daughter bought an apple car play from Carsosa. It didn't arrive with proper instructions and replacement kit. It had many cables therefore we weren't sure which cables were suitable for it. We... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Us at Carsosa truly take pride in providing a range of high quality Apple CarPlay, Android Auto and entertainment products aimed at improving your daily driving experience. Our brand was born out of a collective goal: providing a range of exciting, high quality units all on a convenient and easy to navigate platform.
Coordonnées de contact
Royaume-Uni
- carsosa.co.uk
2,9
Moyen
125 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Been trying to get in contact since…
Been trying to get in contact since March about my screen not working after only having it 6 months. the product was ideal at first, but seems to just be going downhill and no sign of help from the brand. It now hardly connects, blacks out white driving and sometimes will just not display anything although stating it’s connected.
15 décembre 2025
Avis spontané
Réponse de Carsosa
Hi Ella,
I’m really sorry to hear about the issues you’ve experienced with your screen and, more importantly, the lack of communication from us. Waiting this long for support is simply not the level of service we want to provide.
As your screen developed these issues after only six months, we’d really like the opportunity to get this resolved for you. Please email support@carsosa.com with your order number and mention this review so we can locate your case and prioritise getting your screen working properly again or arrange a replacement where necessary.
Many thanks,
Rich @ Carsosa
CarPlay works perfect
CarPlay works perfect, delivered well, wrapped securely and safely. easy to install just like the video says. Massively upgraded my car :)
13 novembre 2025
Avis spontané
Waiting on Carsosa to help me
Parcel arrived Monday afternoon followed by the rear revering camera on the Tuesday but im still having issues with my screen not playing car play properly I have to connect to the screen Bluetooth then connect to the cars Bluetooth and most of the time won’t play any sound ??? And the screen is freezing after I reverse
I have contacted carsosa it’s been almost a week now with no response
9 novembre 2025
Avis spontané
Do not buy from this company
Do not buy from this company, they do not reply to your messages. I had to claim their transaction as fraud to get a reply from them.
I have now sent the product back, but still have had no communication about processing the refund. I know they have received this as I sent it via signed for with tracking. I shall be claiming fraud again if I do not get the refund soon.
1 octobre 2025
Avis spontané
Réponse de Carsosa
Hi Josh,
I’m really sorry for the experience you’ve had, particularly the lack of communication regarding your return. We completely understand your frustration and apologise that you had to go to such lengths just to receive a response.
As your return has been delivered back to us, we’ll make sure this is reviewed and your refund is processed as a priority. Please email support@carsosa.com with your order number and return tracking details so we can ensure everything is matched correctly and resolved as quickly as possible.
Many thanks,
Rich @ Carsosa
Fast shipping and amazing product
Fast shipping and delivery, the screen was very protected during shipping, it was very easy to install and has upgraded my car loads! theres no lag to the screen and everything works as it should!
21 octobre 2025
Avis spontané
Réponse de Carsosa
Hi Amber,
Thanks so much for the lovely feedback! Great to hear your screen arrived safely, was easy to fit, and has made such a big difference to your car. Enjoy the new setup, it sounds spot on!
Many thanks,
Charlotte @ Carsosa
Bought an Apple Car Play Device.
Bought an Apple Car Play Device.
Was delivered in the wrong color.
Sent it back but no reaction.... no replacement, no refund, no comment.
Still trying to get back my money.
Never ever again Carsosa UK.
21 août 2025
Avis spontané
Réponse de Carsosa
Hi DocBo,
I’m really sorry for the poor experience — that’s definitely not the standard we aim for. I’ve looked into this and it seems your return arrived but wasn’t properly linked to your order, which caused the delay. Please email me directly at support@carsosa.com with your order number and return tracking, and I’ll ensure your refund or replacement is processed today.
We truly appreciate your patience and I’ll make sure this is resolved swiftly.
Many thanks,
Charlotte @ Carsosa
Ignored all my emails
Ignored all my emails, WhatsApp’s and phone calls. I bought the vw screen and the screen continuously disconnects from Apple car play and contacted them to find out why and they continuously ignore all contact. Don’t buy!
18 juillet 2025
Avis spontané
Réponse de Carsosa
Hi Muaz,
I’m really sorry to hear about your experience and that you’ve had trouble getting through to us. We’re a small team and sometimes struggle to keep up with the volume of messages, but that’s no excuse — you should have received a response much sooner.
The issue you mentioned with Apple CarPlay disconnecting is usually a quick fix with a firmware update or cable adjustment, and I’ll be happy to guide you through it personally. Please email support@carsosa.com with your order number, and I’ll make sure this is handled as a priority.
Many thanks,
Charlotte @ Carsosa
Order 3874
Order 3874
Wasn't as simple as suggested, but no big deal as could equally be my fault;
But then in the terms of returns, sent numerous emails and whatsapp and even sent the device on it back and still hesrd nothing back
2 août 2025
Avis spontané
Réponse de Carsosa
Hi ConW,
Thank you for sharing your feedback, and I’m really sorry for the trouble you’ve had getting a response. We’re a small team and occasionally fall behind on messages, but that’s not the experience we want for our customers.
I’ve checked on Order 3874, and I’ll make sure your return is reviewed and processed as a priority today. Please drop a quick message to support@carsosa.com just to confirm your return tracking, and we’ll get this resolved right away.
Many thanks,
Rich @ Carsosa
Purchased Apple Carplay for a BMW 116D.
Purchased Apple Carplay for a BMW 116D.
The sound was not working despite doing all the troubleshooting available online.
No response from the company and no help at all.
There are better priced systems out there, I purchased this slightly more pricey one as I value customer service and quality.
I got neither with Carsosa.
I'll avoid in the future.
28 juillet 2025
Avis spontané
Réponse de Carsosa
Hi DDK,
I’m really sorry to hear about your experience and that you didn’t receive the support you expected. We’re a small team and sometimes fall behind on messages, but that’s no excuse, you should have received help much sooner.
The sound issue you mentioned with your BMW 116D is normally caused by a quick setting change within the unit or the original AUX source, and we can resolve it for you straight away. Please email support@carsosa.com with your order number, and I’ll personally make sure it’s sorted.
Many thanks,
Rich @ Carsosa
SCAM SCAM SCAM- absolutely useless…
SCAM SCAM SCAM- absolutely useless company. Zero response from my many emails or what’s app msgs.
I have reported as a SCAM through my bank as the customer service is non existent.
DON NOT USE THIS COMPANY.
14 juillet 2025
Avis spontané
Réponse de Carsosa
Hi Samuel,
I’m really sorry you’ve had this experience and felt the need to report it. I can assure you Carsosa is a genuine UK-registered business, and we take every concern seriously. We’ve recently faced a high volume of messages which caused delays in responding, but that’s completely on us and not the level of service we aim to provide.
Please reach out to support@carsosa.com with your order number so I can personally review your case and make sure it’s resolved as quickly as possible.
Many thanks,
Rich @ Carsosa
Poor customer service absolutely ZERO…
Poor customer service absolutely ZERO contact, help and communication. You take peoples money then hide away.
Left with a useless unit and NO one from
Carsosa has contacted me through and method of social media!!
DO NOT USE!!!!
10 juillet 2025
Avis spontané
Réponse de Carsosa
Hi Bruce,
I’m really sorry for the frustration this has caused and that you’ve struggled to get hold of us. We’re a small team and have recently been dealing with a high number of enquiries, which unfortunately led to some delays in responding, but that’s not an excuse, and you deserve better communication.
Please email support@carsosa.com with your order number, and I’ll personally make sure your issue is resolved as a priority. We’ll do everything we can to get your unit working properly.
Many thanks,
Rich @ Carsosa
Absolutely Shocking Customer Service
Absolutely Shocking Customer Service
Never Reply On WhatsApp
Never Had Refund
Will Be Taking Further Action
26 juin 2025
Avis spontané
Réponse de Carsosa
Hi Leigh,
I’m really sorry for the poor experience and lack of communication you’ve had. We’ve recently been dealing with a large number of messages and unfortunately fell behind, but that’s not the level of service we want to provide.
Please email support@carsosa.com with your order number so I can personally review your case and ensure your refund is issued right away.
Many thanks,
Rich @ Carsosa
Really awful service
Really awful service - only reply on whatsapp but never answer questions about the faults we have. Will need to send the head unit back but nervous as people have said they haven't got their money back. Don't touch with a barge pole!
2 juin 2025
Avis spontané
Réponse de Carsosa
Hi Natasha,
I’m really sorry to hear about your experience and the frustration this has caused. We do try to handle most support through WhatsApp for faster troubleshooting, but I completely understand your concern and will make sure you get clear answers this time.
Please email support@carsosa.com with your order number so I can personally assist and arrange your return properly. If a refund is due, it will be processed in full once the unit is received. I’ll make sure this is handled smoothly for you.
Many thanks,
Rich @ Carsosa
Great product
Delivered on time, really easy to set up and works great. Customer service also very responsive to any questions,
16 juin 2025
Avis spontané
Réponse de Carsosa
Hi Chris,
Thanks so much for your kind words! I’m really glad to hear your unit arrived on time, was easy to set up, and that our team could help with your questions. Enjoy the new setup and safe driving!
Many thanks,
Rich @ Carsosa
Amazing customer service - blown away by the small details like responding to a customer!
Ultra quick response on WhatsApp before purchase with clear advise on product that I was looking to buy. Tutorial to ‘fit’ sent without requesting it which seems very detailed and easy to fit. Excellent delivery time no issues packaged very well. After service also 100%. Have yet to fit but am confident that if I have any issues during fitting then help will be quickly available. Wouldn’t hesitate to recommend this company.
10 juin 2025
Avis spontané
Réponse de Carsosa
Hi Sarah,
Thank you so much for taking the time to share such detailed feedback! It’s great to hear you had a smooth experience from start to finish and that our team could help with clear advice and fitting guidance. We really appreciate your trust and recommendation — and if you need any help when fitting, we’re only a message away.
Many thanks,
Rich @ Carsosa
Wow!!
Wow!!! You take my money and promise me what I paid for within 4-7 working days!!! We are now day 9.
Website is so bad you cannot track an order of even contact them. I will be asking my bank to retrieve monies paid. DO NOT USE!!!!!!!
There has been some movement now and I will review and re-grade once I have an outcome
28 mai 2025
Avis spontané
Réponse de Carsosa
Hi Phil,
I completely understand your frustration and I’m really sorry for the delay and lack of tracking updates. We’ve recently experienced a few courier delays, which have affected delivery times for some orders, but that’s not the smooth service we aim to provide.
I can confirm your order has now been received, but please free to reach out to us of you need any further assistance.
Many thanks,
Rich @ Carsosa
I ordered for VW MK6 it come in 3 days…
I ordered for VW MK6 it come in 3 days I messaged carsosa on WhatsApp for a video to fit it and it took me around 8 minutes to do really easy works perfectly very smooth no lagging definitely recommend if you looking to get apple car play and a smoother radio experience everything works including parking sensors
3 juin 2025
Avis spontané
Réponse de Carsosa
Hi Caleb,
Thanks so much for the amazing feedback! Great to hear your unit arrived quickly and that the install went smoothly, sounds like you’ve got it all set up perfectly. Really appreciate the recommendation and glad you’re enjoying the upgrade.
Many thanks,
Rich @ Carsosa
I returned my CarPlay order for a full…
I returned my CarPlay order for a full refund a week ago and have had no communication back or money returned. Carsosa please get in touch and sort this
13 mai 2025
Avis spontané
Réponse de Carsosa
Hi Charlie,
Thank you for reaching out and I’m really sorry again for the delay earlier on. I can confirm that your return has now been processed and a full refund has been issued back to your original payment method.
We appreciate your patience and understanding.
Many thanks,
Rich @ Carsosa
Do not use this company!!
Do not use this company!!! Absolute scam. Rats!!!!
12 mai 2025
Avis spontané
Réponse de Carsosa
Hi Craig,
I’m really sorry you’ve had a negative experience and feel this way. I can assure you Carsosa is a genuine UK-registered business, and we take all feedback very seriously.
Many thanks,
Rich @ Carsosa
Terrible
Terrible, no communication whatsoever. Product never arrived. Don’t buy because they won’t respond to refund requests either. What a sad excuse of a business.
10 mai 2025
Avis spontané
Réponse de Carsosa
Hi Maddy,
I’m really sorry you’ve had a negative experience and feel this way. I can assure you Carsosa is a genuine UK-registered business, and we take all feedback very seriously.
Many thanks,
Rich @ Carsosa
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