Great Customer Service from the agent, they help resolved problem, Absolutely love this casino! beside a great customer service they also have all my favorite slots as well as the classic table games!... Voir plus
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Much Better Options I have played on this site and quite a few others. The games are noticeably and obviously tighter than other sites from my experience. You are going to lose in the end any... Voir plus
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Slots they offers are fun, n pretty loose, wveryone likes that!!! Customer service are always quick to response! Even though redemption are slow, i cannot complain, every casino has it rule n i reciev... Voir plus
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I’ve had a terrible experience with this casino. Support told me that credit/debit card deposits were unavailable for everyone due to “maintenance.” That turned out to be false—multiple friends we... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
🇺🇸 Join now to a new Sweepstakes Casino & Play for Free! 🎰 Exclusive Games 🎁 Daily Free SC Spins 🔥 Daily special packages with extra SC 🕒 24/7 Support
Coordonnées de contact
Etats-Unis
- support@casino.click
- casino.click
2,8
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583 avis
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A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Most of these games bait you then…
Most of these games bait you then refuse to pay you out by requesting crazy stuff like your bills and bank account info. It's a joke I should have read the reviews first I am married and all bills are in my husband name he handle them TF
21 janvier 2026
Avis spontané
Réponse de Casino Click
Hi Shakita, we’d like to clarify how the redemption and verification process works.
To redeem winnings via bank transfer, a minimum sweep amount is required, along with standard identity verification (KYC). In this case, a bank redemption was not eligible at the time, and the required verification documents were not submitted or completed.
We understand that document requests can feel frustrating, but they are required for security and regulatory compliance. Our support team is always available to help users through this process, including situations where bills or accounts are in a spouse’s name.
If you’d like assistance completing verification or exploring alternative redemption options, please reach out to customer support directly, we’re here to help.
Omg so sick of this platform jan.6…
Omg so sick of this platform jan.6 ,2026 they said my payment was s sent to my bank then yesterday I got a email saying its because sent to the processor I have been waiting since the beginning of December and still nothing UPDATES: I RECEIVED MY REDEMPTION TODAY 1/28/2026 THEY DO PAY BUT IT WILL TAKE MONTHS TO RECEIVE
22 janvier 2026
Avis spontané
Réponse de Casino Click
Hi Shree, we understand how frustrating payment delays can be, and we’re sorry for the confusion caused by the different email notifications.
Your redemption was approved on January 6, which means the funds were released from our platform to the payment processor at that time. Once a payout reaches the processor, the final timing depends on the bank’s processing schedule, which can vary and may take additional business days.
If you still don’t see the funds reflected in your account, we encourage you to contact our support team directly so we can review your payout details with you. We’re happy to help clarify anything further.
I have a great time here and DORA is…
I have a great time here and DORA is the sweetest ☺️
21 janvier 2026
Avis spontané
Réponse de Casino Click
Hi Nicole, we love to know that Dora was a great help to you and that you are enjoying your time with Casino Click!
Keep having fun playing :)
I fell for it
I won a very small amount, decided to cash out via gift card, just refused to process it, kept telling me it needed to be reviewed. Eventually I just got a little buzzed one night, decided to cancel it. Caught a wave of dead spins you only hear about. But, I did finally get the bonus after a few hundred spins, 4 dollar spins, my bonus paid...$3.50...haahhahahahaha. Don't pay timely and completely dry RTP. Avoid like the plague. They also refuse to fully close my account, passing me off to a myriad of departments.
14 janvier 2026
Avis spontané
Réponse de Casino Click
Thank you for sharing your experience. We’re sorry to hear about the frustration you’ve described.
Requests related to redemptions, account status, and account closure can only be reviewed and handled by our Customer Support team for security and verification reasons. These matters cannot be resolved through public review platforms.
We kindly ask that you contact Customer Support directly so they can review your account, address your redemption status, and assist with closing your account if that is still your request.
We appreciate your feedback and the opportunity to assist.
I love playing on this site
I love playing on this site! The first redemption I made was quick and easy. This time though it’s been difficult. It was approved in the 22nd and I have yet to get it. The person I talked to said it was already sent to me. I sent them a screenshot of my bank statement to prove that i did not receive it. Instead they took out $49.99 and then refunded it when they realized they made a mistake.
13 janvier 2026
Avis spontané
Réponse de Casino Click
Thank you for your feedback and for being a valued player. We’re sorry for the confusion regarding your recent redemption.
Payment and transaction issues can only be reviewed by our Customer Support team, as they have access to detailed account and payment records. Please continue working with them so they can confirm the status of your payout and resolve this fully.
We appreciate your patience and thank you for bringing this to our attention.
I have been waiting since November 2nd…
I have been waiting since November 2nd 2025 it is now January 13th 2026. Still have not received my redemption. The support team continues to give me the same run around. I actively use numerous casino apps and this is literally the only one I’ve ever experienced anything like this!!!
2 novembre 2025
Avis spontané
Réponse de Casino Click
Thank you for sharing your experience with us. We understand how delays can feel frustrating, and we appreciate the opportunity to clarify where things currently stand.
Your first redemption request was submitted on December 5th. Once all required documents were received, it was approved on December 26th and has since been paid out.
A second redemption request was submitted on January 15th and is currently still within our standard processing timeframe.
We know that waiting for redemptions can be stressful, and we’re sorry for any frustration this process has caused. If you have questions or would like an update on your current request, our support team is always happy to take another look and assist further.
Thank you for your patience, and we appreciate you being part of our community.
Its been a week since I put in my…
Its been a week since I put in my redemption and still nothing stay away from this casino its no good
12 janvier 2026
Avis spontané
Réponse de Casino Click
Hi James, we’re sorry to hear about the delay you’ve experienced. Unfortunately, we’re unable to assist through Trustpilot since we don’t have any information about your account here.
Please reach out to our customer support team directly at support@casino.click so we can review your case and provide a proper resolution.
Thank you for your patience, we’d like to get this sorted for you as quickly as possible.
Don't waste your money here
This casino says 3 business days for redemption approval - I'm about at a week (of business days only even) and still waiting for any kind of status change on my request to redeem. And this is the 3rd time in a month now I've attempted to redeem and even using their different methods of redeeming - still nothing. Talked to customer service multiple times and always get the same answer of "we've forwarded your request to the right department now" kind of answers every time. I've been KYC approved since before attempting to redeem my winnings. So I would say play on here with the gold coins, but don't waste your money and expect to get any thing you win paid back to you.
And I only gave it the 2 stars because the game selection is different than the other sites I've seen and the customer service was definitely quick and friendly every time , but not much resolve of what I had asked for help with .
17 décembre 2025
Avis spontané
Réponse de Casino Click
Thank you for sharing your experience, and we’re sorry for the delay you’ve encountered. While most redemptions are reviewed within the stated timeframe, some may take longer due to additional checks or processing volume.
We appreciate your patience and your feedback regarding our game selection and customer service. To allow our team to review your redemption in detail and provide an update, please email our customer support team directly at support@casino.click .
We’re committed to assisting you and working toward a resolution as quickly as possible.
I won 650 dec 31 2025 and it's Jan 9…
I won 650 dec 31 2025 and it's Jan 9 2026 they would not verify me making me send a copy of my bank statement 4 times (I was using crypto to cash out) I got excuses over and over again and now I've FINALLY been verified and still waiting on their end to review and process for my crypto payout. It's the weekend so doubtful I get it for few more days. So frustrating and thinking about calling gaming commission. It didn't take weeks to take my money when paying to play.
31 décembre 2025
Avis spontané
Réponse de Casino Click
Hi Leisa,
We’re sorry to hear about the delay you’ve experienced. Unfortunately, we’re unable to assist through Trustpilot since we don’t have any information about your account here.
Please reach out to our customer support team directly at support@casino.click so we can review your case and provide a proper resolution.
Thank you for your patience, we’d like to get this sorted for you as quickly as possible.
This is starting to get a little absurd
I have been waiting on a redemption since the end of November. It has been processed since December 11th and I was supposed to receive it in 5-10 business days. It is now Tuesday, January, 6th and still nothing. I enjoy Casino Click, and there are lots of great games to choose from. Also customer service is prompt and friendly, which is why the 2 stars and not 1 star. Otherwise truthfully, this is starting to get a little ridiculous on how long my redemption is taking. I intend to email payments and support again this evening, but I am starting to think they do not payout any redemptions at all. I will update this review if/when something changes. Until then I would suggest people just stay away from Casino Click.
Reply to Casino.click's reply:
I have already emailed payments, customer support, and talked with live chat numerous times since the 11th. Still nothing but it's taking longer than normal. Let's be honest here, this day and age, payments are almost instant with the internet and Real time payments. I understand a little delay but not a month. I really want to stay and be positive, but it is getting hard. I hope to change and update again once I receive my redemption.
Update: Jan. 9th,2025
I finally received my redemption on 1/8/26. They do pay and I am thankful. For those that want to know, my account was not verified when I started this redemption. I sent all the documents on 11/24/25. It took about 8 or 9 days to be verified with no hiccups btw. I instantly put in the redemption via bank transfer on 12/2/25 and it was approved and processed on 12/11/25. So it took a little over a month after verification. Be aware of the lengthy redemption times if you play with Casino Click.
9 décembre 2025
Avis spontané
Réponse de Casino Click
Thank you for your feedback and for highlighting both the games and our support team, we really appreciate that. Your redemption was approved on December 11th, so it should have been received by now. We recommend reaching out to our payments team directly so we can investigate and ensure it reaches you promptly.
We understand delays can be frustrating and appreciate your patience as we work to resolve this.
I love casino click..
I love casino click... The mini game bonuses are awesome... They also have some of my favorites when it comes to slots
5 janvier 2026
Avis spontané
Réponse de Casino Click
Thank you for your kind words!
We’re thrilled to hear you’re enjoying our mini-game bonuses and favorite slots. Your feedback means a lot, and we look forward to bringing you even more exciting games and rewards in the future.
Happy playing!
They are the worst at paying out I’ve…
They are the worst at paying out I’ve been waiting for over a week if it’s not one thing it’s another I even took the gift cards thinking they would be faster but not the case I will definitely not be referring no one nor will I spend another dollar on that site period !!
1 janvier 2026
Avis spontané
Réponse de Casino Click
Thank you for your feedback.
We would like to clarify that this redemption request was submitted on the 4th of January. All redemption methods, including gift cards, are processed within the timeframes outlined in our Terms & Conditions, which are available on our website.
At this time, the request is still within the standard processing period and has not exceeded the stated timeframe. Processing times may vary depending on the redemption method selected.
We encourage all players to review our Terms & Conditions for full details regarding redemption timelines.
Réponse de Casino Click
Thank you for the great review! Keep having fun playing!
The games and daily bonuses are…
The games and daily bonuses are mediocre at best, but the process of verification and withdrawal is truly onerous. There are much better places to play.
31 décembre 2025
Avis spontané
Réponse de Casino Click
Thank you for sharing your feedback.
We’re sorry to hear that your experience did not meet your expectations. Our verification and withdrawal procedures are in place to ensure account security and regulatory compliance, and the requirements and timeframes are outlined in our Terms & Conditions.
Unfortunately, we’re unable to review account-specific details through Trustpilot, as we do not have access to account information here. We kindly ask that you reach out to our customer support team directly at support@casino.click so we can review your case and provide appropriate assistance.
We appreciate your patience and would like the opportunity to address your concerns as quickly as possible.
Been waiting on redemption for 13 days
Been waiting on redemption for 13 days. Everything approved.. customer service days today everyday
31 décembre 2025
Avis spontané
Réponse de Casino Click
We’re sorry to hear about the delay you’ve experienced. Unfortunately, we’re unable to assist through Trustpilot since we don’t have any information about your account here.
Please reach out to our customer support team directly at support@casino.click so we can review your case and provide a proper resolution.
Thank you for your patience, we’d like to get this sorted for you as quickly as possible.
I haven’t redeemed here just yet
I haven’t redeemed here just yet. All I can say is the honest truth of what I’ve experienced. Friendly service every time, beautiful design on the site, easy to navigate through everything to find whatever is desired, lastly, honest feeling games with a huge bonus and other loyalty perks that make me excited to always comeback. 10/10
29 décembre 2025
Avis spontané
Réponse de Casino Click
Thank you for the amazing feedback! We’re so glad you’re enjoying the friendly service, site design, and bonuses. Your 10/10 truly means a lot, and we can’t wait to keep giving you reasons to come back!
This casino gave me issues
This casino gave me issues. My friend Sarah Swartz is waiting on an identity verification in order to redeem 7500$. This needs to be taken care of as this casino is supposed to be professional. Thinking about escalating to the bbb and maybe beyond that. It’s ok ya screwed me dont screw my friend
24 décembre 2025
Avis spontané
Réponse de Casino Click
We’re sorry to hear about the issues your friend is experiencing. For privacy and security reasons, we’re unable to discuss account-specific details on Trustpilot.
Please have your friend reach out directly to our customer support team at support@casino.click with their account details so we can review the identity verification and redemption process promptly. We’re committed to resolving any issues as quickly and professionally as possible.
Thank you for bringing this to our attention.
So it took them about a month to pay…
So it took them about a month to pay out a 2000 dollar win which I give them a lot of credit for. A lot of people said they wouldn’t pay.
With that being said there are plenty of better sites that’ll pay you within 48 hours. This site isn’t worth the hassle
6 décembre 2025
Avis spontané
Réponse de Casino Click
Thank you for your feedback and for confirming that your payout was successfully completed. We understand your frustration with the processing time and agree that faster payouts are important.
We’re actively working to improve redemption turnaround times, and we appreciate you sharing your experience. Your feedback helps us continue to improve.
Scam
Trying to spin my measly $4 and none of the games work. Keeps telling me server error or that i can't play on my country. I was playing in Wisconsin and now Arizona is an entire different country? Finally "Dora" from help told me they're having problems with their games and I can only play their exclusive games. So I get to choose between 10 games that don't hit? Wonderful.
24 décembre 2025
Avis spontané
Réponse de Casino Click
Hi Jenny! Thank you for bringing this to our attention. We’re sorry for the frustration you experienced while trying to play. Intermittent server or connection issues can sometimes affect game access, and steps like refreshing the browser, clearing cache, or ensuring the device and connection are up to date can help. Our team is continuously working to improve game availability and stability, and we appreciate your patience while we do so.
Still waiting on my redemption for 9…
Still waiting on my redemption for 9 days now. I have been back in forward with support. First time I was told 3 business days. On the 4th day they had the same excuse...3 business days I told them its going on 5 business days. So they "forwarded my issue to the correct department ". Its excuse after excuse. Of course no reply back via email. I love a good casino where you dont have to worry at all regarding redemptions. Still waiting casino click. No more excuses.
21 décembre 2025
Avis spontané
Réponse de Casino Click
Hi Tara! Thank you for your feedback. Your redemption was approved on the 19th, and payouts are issued within up to 10 business days after approval, excluding weekends and holidays. We understand the wait can be frustrating and appreciate your patience while the process is completed.
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