Great Customer Service from the agent, they help resolved problem, Absolutely love this casino! beside a great customer service they also have all my favorite slots as well as the classic table games!... Voir plus
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Much Better Options I have played on this site and quite a few others. The games are noticeably and obviously tighter than other sites from my experience. You are going to lose in the end any... Voir plus
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Slots they offers are fun, n pretty loose, wveryone likes that!!! Customer service are always quick to response! Even though redemption are slow, i cannot complain, every casino has it rule n i reciev... Voir plus
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Horrible place when you win, only way to cashout is Bitcoin or wire transfer and i placed a Bitcoin redemption request over a week ago and still don't have it. Message support and they say 3 business... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
🇺🇸 Join now to a new Sweepstakes Casino & Play for Free! 🎰 Exclusive Games 🎁 Daily Free SC Spins 🔥 Daily special packages with extra SC 🕒 24/7 Support
Coordonnées de contact
Etats-Unis
- support@casino.click
- casino.click
2,8
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584 avis
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A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Still waiting on my redemption for 9…
Still waiting on my redemption for 9 days now. I have been back in forward with support. First time I was told 3 business days. On the 4th day they had the same excuse...3 business days I told them its going on 5 business days. So they "forwarded my issue to the correct department ". Its excuse after excuse. Of course no reply back via email. I love a good casino where you dont have to worry at all regarding redemptions. Still waiting casino click. No more excuses.
21 décembre 2025
Avis spontané
Réponse de Casino Click
Hi Tara! Thank you for your feedback. Your redemption was approved on the 19th, and payouts are issued within up to 10 business days after approval, excluding weekends and holidays. We understand the wait can be frustrating and appreciate your patience while the process is completed.
DO NOT do business with this casino!!!
DO NOT do business with this casino!!!! I was playing and landed on a bonus and ironically the game froze. I chatted with customer service for 3 days straight and was told that when the issue was resolved that they would reimburse me, well when it finally unfroze they refused to reimburse me nor allow me to play the bonus spins that I won and never got the chance to play bc of an issue within their game. I even had video and screenshots showing that I landed the bonus and it froze and I was told that even though they could see that I hit the bc the system didn’t record it then it never happened!!! Stay away they will rip you off!!!!
17 décembre 2025
Avis spontané
Réponse de Casino Click
We’re truly sorry to hear about this experience and understand how upsetting it must have been.
Unfortunately, we don’t have access to player accounts or detailed game records through Trustpilot, so we’re unable to review or resolve account-specific matters here. To ensure your concern is properly investigated, we kindly ask that you contact our customer support team directly at support@casino.click, where they can review your account and any available system information.
Thank you for taking the time to share your experience, and we hope our support team can assist you further.
Been waiting 10 days for my redemption…
Been waiting 10 days for my redemption of $150. Still shows it’s pending. Great casino, but payouts should be faster. I will update when I receive my redemption.
UPDATE: Been 5 WEEKS and haven’t been paid yet. My account is already verified (this is my second redemption) Multiple e-mails and chat’s and get nowhere. Unacceptable.
4 décembre 2025
Avis spontané
Réponse de Casino Click
Thank you for your feedback. We’re glad to hear you’re enjoying the casino, and we understand how frustrating it can be to wait on a pending redemption.
Processing times can vary due to verification and security checks, but we encourage you to contact our support team at support@casino.click so they can review your request and help expedite your payout.
We appreciate your patience and look forward to your update once your redemption is completed.
I have been playing on this site for…
I have been playing on this site for several months!! Their customer support is a 10/10. Games are fun to play. Plenty of opportunity to earn free coins. I highly recommend!
15 décembre 2025
Avis spontané
Réponse de Casino Click
Hi Ashley,
Thank you for the kind review! We’re happy to hear you’re enjoying the games and our support team. We appreciate you playing at Click Casino. Keep having fun playing!
Click casino has a great customer…
Click casino has a great customer service team with quick responses and real people
13 décembre 2025
Avis spontané
Réponse de Casino Click
Hi Angela,
Thank you for the kind words! We’re glad to hear you had a positive experience with our customer service team. We appreciate your support and wish you the best of luck playing at Casino Click!
I can't believe how bad this casino is…
I can't believe how bad this casino is I thought they were decent At first Until I win And they tell me I can't have the winnings because It's a free bonus That is garbage Why are you gonna give me something that I can't keep They're terrible Support staff is ridiculous I can't believe how Unintelligent These people are I'd like to say a different phrase But I can't because they'll block it But you get the drift Ridiculous place do not play here don't put your money in here I wouldn't even sign up Worst casino I've ran across yet.....you are still the worst
12 décembre 2025
Avis spontané
Réponse de Casino Click
We’re sorry to hear about your frustration.
Free spin bonuses are subject to specific terms and conditions, including wagering requirements and rules related to winnings. These conditions are outlined in our terms and conditions, and we encourage all players to review them before playing.
Thank you for sharing your feedback.
Players beware as for my first time…
Players beware as for my first time playing there as I thought with it being my first account like I said as I thought because I have never opened any other account with this casino with my five little free spins I want $160 3 days go by as I wait for account verification a customer service agent told me that my verification should be done by today I go back to check on my verification and I can't log in so I noticed there are three messages in the little chat area I open it to find that after the last conversation with an agent after I had already left the chat was that my account that I just created plus $160 on that I was waiting to be verified have been closed and my $160 redemption was gone no longer mine because supposedly there was another account that was created so it broke their policy mind you I had no idea about this so-called other account that also had not been verified. So needless to say they closed my brand new account took my money or my winnings and proceeded to tell me but I'm not allowed to have multiple accounts even though I didn't create the other account and since there was they wanted to close this one that I just created because obviously they didn't want to pay the $160 Red machine so I'd advise you to either be absolutely positive that there's not another account in your name somehow or just stay away because if they really wanted to they could have seen or at least ask me about the other so-called account and still could have gave me a warning and gave me my winnings absolutely ridiculous!!!!
11 décembre 2025
Avis spontané
Réponse de Casino Click
We’re sorry to hear about your experience and understand your frustration.
It sounds like the situation you’ve encountered is a result of a misunderstanding regarding account policies and multiple account creation. Our terms and conditions clearly state that users are not allowed to create multiple accounts under the same details, as this can lead to potential issues with account verification, winnings, and other aspects of our system.
In cases like this, it is common for accounts to be flagged when they share identical personal information (such as name, address, phone number, etc.), even if the second account was created unknowingly. Unfortunately, this often leads to account closure to prevent any policy violations, which can sometimes include the forfeiting of any pending winnings.
I have been winning
This is an update to my last review. I finally got paid but it did take a long time. I have since done another redemption request and it took about two weeks. I have won enough today March 5, 2026 and let's see how long this one takes. I changed from one star to four because I have been winning but I don't like the redemption time.
9 octobre 2025
Avis spontané
Réponse de Casino Click
Hi Jackie,
We’re sorry for the frustration this has caused and appreciate the chance to clarify.
Your redemption could not be completed because the bank details entered did not match the routing number on the bank statement provided. For security reasons, we requested confirmation of the correct account via email and live chat, but did not receive a response. Once the correct bank information is confirmed, we’ll be happy to process the redemption.
Top Notch customer service.
Top Notch.
great customer service. always ready to help and support the players. the replies and communications are instant. never leaves you hanging with doubts. one of the best customer services out there
9 décembre 2025
Avis spontané
Réponse de Casino Click
Thank you so much for the wonderful review! We’re thrilled to hear that you’ve had such a positive experience with our customer service team.
Providing fast, clear, and supportive assistance is a top priority for us, and it means a lot to know we’re meeting your expectations.
We genuinely appreciate your kind words and your trust in us.
Be careful with Casino Click I had won…
Be careful with Casino Click I had won $15.00 on 8 free spins for logging in Dec 2025 and it only gave me credit of $2.00 I spoke with customer service Agent Mina gave me the runaround that he/she or Robot could not see me logged on that I would have logged out and refresh the page by the 3x doing it I got a different Agent saying it’s in the rules you only get$2.00 they only credit 5 spins. I had ask why give me 8 free spins and what is the max I can win and she never responded and log me off
7 décembre 2025
Avis spontané
Réponse de Casino Click
Hi Jesus,
Thanks for your feedback. We’re sorry for the confusion regarding your free spins. While 8 spins were awarded, promotional free spins have a capped maximum win, which is why you received 2 Sweeps Coins instead of the higher amount shown during play. These limits are noted in the promotion’s terms.
We apologize if this wasn’t clearly communicated during your support chat. If you’d like us to review your account or clarify anything further, please contact us at support@casino.click , we’re here to help.
Worst online casino out there I play…
Worst online casino out there I play dozens of casinos and I can say this one is so horrible they have fun games and loser slots but that don’t matter when you don’t get your redemptions and when you contact them is always the same excuse every time “we have high redemptions requests “ they said the same thing 1 year ago it’s been a month and still they won’t except my redemption request don’t play if you actually want to win and receive your winnings!!
5 novembre 2025
Avis spontané
Réponse de Casino Click
Hi Misty,
Thank you for sharing your feedback. We’re sorry to hear about your frustration and understand how important timely withdrawals are. While we can’t discuss account specifics here, our support team is always ready to review any pending requests and help resolve issues as quickly as possible.
Please reach out to support@casino.click so they can take a closer look and assist you directly.
I deposited money and won $348
I deposited money and won $348. I've still not been paid. They keep giving me excuse after excuse. First they tell me Wednesday for 3 days. Wednesday comes no payout . The next thing they tell me is it's been exculated to the right department for review it's top priority. It's still hasn't came days later. Today they tell me they JUST EXCULATED IT TO THE RIGHT DEPARTMENT TO BE REVIEWED. THEYVE BEEN TELLING ME THIS ONLY TO TELL ME TODAY THAT THEY JUST SENT IT TO THE RIGHT DEPARTMENT. THEY DONT PAYOUT. DONT DEPOSIT YOUR MONEY TO THIS CASINO YOU WILL NOT GET PAID. THIS IS A SCAM!!!!!!
11 novembre 2025
Avis spontané
Réponse de Casino Click
Hi Amanda,
Thank you for sharing your concerns, and we’re truly sorry for the frustration this situation has caused. We want to reassure you that your payout was approved on December 3rd, and it is currently in the final stages of processing.
We understand how the repeated updates may have felt unclear, and we sincerely apologize for any confusion caused. Your case was escalated for review to ensure everything was handled correctly, and we’re committed to making sure you receive your winnings.
Please rest assured that we do process all valid withdrawals, and your payment is on its way. If you have any additional questions or need further assistance, our support team is here to help and will prioritize your case until it is fully resolved.
Thank you for your patience.
Worst redemption speed ever
Worst redemption speed ever. Been trying for over a month to get 100$ redemption. All I get is we've forwarded to the right department. Doesn't take that long to send Bitcoin!! Very unsatisfied!!
12 novembre 2025
Avis spontané
Réponse de Casino Click
Hi Emily,
Thank you for your feedback, and we sincerely apologize for the delay you’ve experienced. We want to assure you that your redemption was approved on December 2nd, and it is now in the final stage of processing.
We understand how frustrating it can be to wait, especially for a Bitcoin payout, and we’re sorry for any inconvenience caused by the repeated updates. Your case was escalated to ensure everything was handled correctly, and we are actively monitoring it until it is fully completed.
Please rest assured that your payment is on the way, and we truly appreciate your patience while this is being finalized. If you need any further assistance, our support team is always here to help.
Worst sweep casino experience by far
Worst sweep casino experience by far . Been waiting weeks for my redemption still have nothing
25 novembre 2025
Avis spontané
Réponse de Casino Click
Hi Jordan,
We’re sorry to hear about the delay you’ve experienced. Unfortunately, we’re unable to assist through Trustpilot since we don’t have any information about your account here.
Please reach out to our customer support team directly at support@casino.click so we can review your case and provide a proper resolution.
Thank you for your patience, we’d like to get this sorted for you as quickly as possible.
My favorite moment so far was hitting a…
My favorite moment so far was hitting a $420 win from a free welcome credit. What amazed me most is how quickly they processed it. No delays, no excuses. Just fast and fair.
5 novembre 2025
Avis spontané
Réponse de Casino Click
Hi Ryan,
Thank you for sharing this awesome moment!
A $420 win from a free welcome credit is definitely something to celebrate, and we're thrilled you had such a great experience.
It’s wonderful to hear that the fast processing stood out to you. We work hard to keep things smooth, fair, and hassle-free, so your feedback means a lot.
Congrats again on the big win, and thanks for being part of our community! Enjoy the spins!
Great Customer Service from the agent
Great Customer Service from the agent, they help resolved problem, Absolutely love this casino! beside a great customer service they also have all my favorite slots as well as the classic table games! I’ve had a couple great wins already! Not to mention the bonuses are great! I look forward to signing in each day to claim the daily bonuses! I highly recommend this to everyone
17 novembre 2025
Avis spontané
Réponse de Casino Click
Hi Elias,
Thank you so much for your fantastic review!
We’re thrilled to hear that our customer service team could help you so effectively, it’s always our goal to make sure every issue is resolved quickly and smoothly.
It’s awesome that you’re enjoying both your favorite slots and the classic table games, along with the bonuses and daily rewards. Your enthusiasm really makes our day!
We appreciate your recommendation and can’t wait to see you keep having great wins. Keep spinning and having fun!
With my life experience in casinos
With my life experience in casinos, I can confidently say that Casino Click is the best I've ever played at. 😁 Friendly and reliable customer service. Hassle-free deposits and withdrawals. A very clear and easy-to-use website divided into various categories where everyone will find what they need I highly, highly recommend it to everyone. CC THE BEST ONE 😘
22 novembre 2025
Avis spontané
Réponse de Casino Click
Hi James,
Wow, thank you so much for this amazing review! 😁 We’re thrilled to hear that your experience with Casino Click has been top-notch, from our customer service to the smooth deposits and withdrawals.
It’s great to know our website’s layout and variety are making your experience hassle-free and enjoyable. Your recommendation means the world to us!
CC truly appreciates you, keep having fun and spinning!
Casino click refused to release my money…
Casino click refused to release my money after a major win. I deposited funds into my account without any issues, but when I first tried to make a withdrawal, I was told I had to play a game before I could withdraw. I played as required and even won additional money, but when I attempted to withdraw again, it was declined. I assumed it was a glitch and tried several more times, but the same thing happened. Eventually, I was locked out of my account for “multiple withdrawal attempts.” It was obvious they were trying to seize my funds. I contacted support, but nothing changed, and for weeks I couldn’t access my account at all.
I eventually spoke with someone about the situation, and after following a series of steps, I was able to regain access to my account and withdraw my money. The relief of finally seeing my funds was huge. Be cautious when using this platform
10 septembre 2025
Réponse de Casino Click
Thank you for sharing your feedback, and we’re glad to hear that you were ultimately able to access your account and complete your withdrawal.
After conducting an internal review of your case, we found that the delays you experienced were due to your KYC (Know Your Customer) verification not being fully approved at the time you attempted to submit your withdrawal requests. The documents initially provided did not meet the required verification criteria, which unfortunately caused the process to take longer than expected.
Once the correct documents were submitted and successfully verified, your KYC was approved. From there, your redemption request was processed and approved promptly.
We understand how frustrating delays can be, and we appreciate your patience throughout the process. Our goal is always to maintain a safe and secure environment for all players, and proper verification is a crucial part of that.
If you ever need further assistance, please don’t hesitate to reach out to our support team.
I absolutely love playing with Click…
I absolutely love playing with Click because they have a great variety of slots to choose from, as well as always adding the most recent ones that have been released on the market!! They offer awesome deals and packages, that most of the time beat their competition on prices I've paid for the (playable in games)amount of coins/real $ I got. I'm still waiting to be verified to redeem, but it hasn't been 24 hours yet, and they promise 48. The amount of time to get through that process is the only thing I don't really like. With that said, 48 hours is definitely not bad, considering other casinos have been known to take 5-7 business days. Keep Spinning!!!
1 novembre 2025
Avis spontané
Réponse de Casino Click
Hi Jennifer,
Thank you so much for the amazing review! We're thrilled to hear you're enjoying the variety of slots and the constant flow of new releases. It’s great to know our deals and packages are giving you real value too.
We also appreciate your patience with the verification process. It typically completes within 48 hours, so we hope you’ve already been successfully verified since your review.
Thanks again for your support, keep spinning and have a fantastic time!
Redemption
I wouldn't have even given this casino any star they are horrible they lie about the progress being made on redemptions and I know for a fact that the party that sends out the redemptions is not at fault . It's been 35 days since my request for Bitcoin redemption and still nothing, it's still in pending request what BS is that? I've made numerous calls, live support and even emails all you get in return is the same repetitive standard lie.
16 octobre 2025
Avis spontané
Réponse de Casino Click
Hi Traci,
Thank you for taking the time to share your feedback. We understand how frustrating it can be to wait for a redemption, and we’re sorry for the inconvenience this delay caused.
After reviewing your account, we can confirm that your Bitcoin redemption request was approved two days ago. We’re glad to see that the process has now been completed, and we appreciate your patience while our team worked to finalize it.
If you have any additional questions or need further assistance, our support team is always here to help.
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