Cassidy and Tate Avis 

Unfortunately, this has been the worst renting experience we have ever had.

Our biggest disappointment was not just the landlord, but the way Cassady & Tate handled the tenancy. We never felt they acted as a fair, balanced or professional managing agent. Instead of objectively assessing issues and helping both parties reach reasonable solutions, they consistently appeared to accept the landlord's position without properly considering the tenant's perspective or the evidence.

Throughout the tenancy, communication was slow and maintenance issues took an unreasonable amount of time to resolve. Shortly after moving in, we discovered that essential appliances, including the dishwasher and the hob, were not working properly. It took 3-4 months before these issues were resolved. During the winter, our heating system failed completely, leaving us with no heating or hot water. With a young child, we had to stay in a hotel for almost a week, yet it took nearly two weeks for the issue to be properly resolved. The cost of the hotel was never reimbursed.

We also repeatedly raised concerns about damp in the property, but no effective long-term solution was ever implemented.

When we were previously dissatisfied and left a Google review, we were asked to remove it because the agency was "doing us a favour." We found this disappointing, as genuine customer feedback should be addressed by improving the service rather than requesting its removal.

At the end of the tenancy, the landlord confirmed in writing that he accepted our earlier move-out date. He later reversed that decision and charged us for an additional week's rent. Instead of acting impartially or questioning this clearly unfair change of position, Cassady & Tate simply supported the landlord's decision.

We have rented through several agencies over the years, including Frost's, Aubrey & Finn, Foxtons and Martin & Co, and have never experienced such a lack of professionalism or impartiality.

If you are looking for a letting agent that will manage both the landlord's and the tenant's interests fairly and professionally, I would strongly recommend considering another agency.

All I can say is David Tate, Hollie and the team went above and beyond in working incredibly hard in selling our house at a time when the market was challenging. David also personally made the impossible possible with helping me and my family secure the house of our dreams. We could not be happier and I cannot thank him enough. I would highly recommend!!

David at Cassidy and Tate went above and beyond to help me with the sale of my property. He was so kind and helpful. I’ve never come across an estate agent who was so generous. I would highly recommend him to everyone. He is a rare gem! Thank you David. Sam

By far the best Estate Agents I've dealt with, everyone has gone out of their way to be helpful and professional. Duncan, Sarah and Georgia are the main three that I have been in contact with and they have been top notch, thoroughly recommended.

I dealt with Cassidy and Tate over the last four years, mainly with Stephen Malyon at the Marshalswick Branch, St Albans, in relation to a rental property.
In the time I've known Stephen he came across with a professional manner, helpful and always communicated well.
I experienced a number of issues with the tenants /tenancy in the last year of rental, whereby Stephen was always on hand to give advice and attend house visits if needed. I would highly recommend him and his team at Cassidy & Tate.

If there is a 0 star, I would choose that.
I dealt with their St Albans branch. We rented one of the properties they advertised. We occupied the property for 3 years, had a good relationship with landlord, but notice was sent due to few issues. When tenancy ended, we had been chasing for the house deposit but our request was ignored. All issues were settled with landlord since February 26 2025 and Stephen Maylon only released the deposit March 28 2025. He is very poor in communication and not replying to emails. He only released the deposit when I called their office and asked for the email to where to send my complaint to, as it is not indicated on their website.

Recently dealt with Cassidy and Tate - found all the staff extremely helpful and they offered sound advice.

Would highly recommend using them and would definitely use them again.

Extremely professional and knowledgable staff for whom nothing is too much trouble.
A delight to do business with.
Would recommend to anyone whether buying, selling, or letting a property.

We had a fantastic experience with Cassidy and Tate, they were always available for any questions or queries.

I am always extremely impressed by the knowledge and level of service received from Cassidy & Tate. As an experienced property investor it's great to deal with a local company that have such expertise and market knowledge. Highly recommended if you're a first time buyer or an experienced property investor ! Keep up the great work... Jonathan.

Made an appointment for rental and 35 minutes before the appointment was told that they had taken a deposit and that they were cancelling the appointment. Complete disregard for anyone's time energy to get to the appointment. Was given a poor excuse when I said why could they not have waited 1 hour to show us the property saying the landlord what not so keen as we had dogs. This was disclosed at the point of booking so why take the appointment in the first place. Needless to say with people who have such poor regard for others WONT be using them again. Vote with your feet so people change their work ethics.

Since our initial meeting it was clear that Duncan and C&T were different to other agents we’d spoken to, he was genuine, knowledgable, and never pushy. While marketing our house Duncan was professional and friendly with great communication, he’s been an absolute pleasure to deal with, as was Hannah.
We did take our house off the market, as we realised the time wasn’t right for us. However, when we are ready to sell, we won’t hesitate to contact Duncan at Cassidy & Tate again.

Great service. Nick was our main contact, always friendly and ready to help or advise. Kris did a lot as well, including showing round the final buyers. Very impressed by the whole team, particularly in communication, if I had to leave a message with a team member or on the phone I would get a call back really promptly. The market was slow for this type of property (retirement flat) and we had a couple of disappointments when buyers had to pull out through ill health. Nick's support and advice was invaluable. Thanks.

Very happy with C&T service, especially Mark who was very helpful and guided us with the property we we wanted to rent. He kept us informed and helped us to understand all the details about the contract.
Thank you!

My grateful thanks to Laura at Cassidy & Tate whose invaluable assistance, enthusiasm and thoroughly professional approach facilitated the sale of a residential development site in St Albans for a competitive price in challenging circumstances. I would have no hesitation in recommending Laura to anyone seeking a similar service.

Used Cassidy and Tate for several years for my rental property.
Mark is very efficient, replies to emails promptly and very professional, Letting team kept me informed throughout the tenant find process.

Mark from Cassidy and Tate helped us through our very first rental. He kept us informed throughout the process and patiently answered all the questions we had.
Thank you Mark, for making the process so easy for us!
Zarin and Mohsin

Fantastic work by Mark and Gemma in the lettings team. We have new lovely tenants again all due to their hard work and professionalism Nothing is too much trouble and always a pleasure to talk to. Many thanks
Kathryn and Alastair

Louise was a delight to deal with, and has made my moving in process as smooth as she could, giving me confidence in my first change of home. After a brief interaction with another agent called Stephen, I felt confident that they could handle the process between any member of the team! Highly recommend them for making the moving in process simple and concise, as well as the great team collaboration to help me with a few issues surrounding my move, all of which were handled promptly and with good advice, and as such I am overall very pleased with the service I’ve received so far.