I’ve used Castle Cars for the last eighteen plus. They’re reasonably priced, punctual, polite and safe drivers. I use them frequently for both local journeys and airport runs and would highly recomm... Voir plus
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I know I can rely on Castle Cars to do a great job. Arrived Heathrow yesterday after long haul flight. So comforting to see the taxidriver waiting with others....courteous, understanding, and efficien... Voir plus
Brilliant service. Excellent and courteous driver, and I would thoroughly recommend Castle Cars for an airport run from Tonbridge. Thank you again!
This is going to sound boringly repetitive but again: On time; Very friendly and helpful driver; very safely driven; nice sms alerting service; all of which makes next time's trip to the airport a no... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We are a Tonbridge Based Taxi, Private Hire and Chauffeur business that has been trading since January 1995. We offer 4 to 8 passenger vehicles every day of the year, usually 24 hours a day. This is dependant on staff holidays etc for the period from midnight to 4am but if pre-booked can usually be accommodated. We will go anywhere, local or long distance and average over 200 airport transfers per week. We also offer an executive / wedding service in a suitable vehicle. Please call for details. All vehicles take cash or card payment, and we can also offer business accounts on request. Castle Cars has an excellent reputation for standards and reliability and has won many awards both locally and nationally including top 3 for 10 consecutive years winning in 2021 and again in 2025 of the Small Private Hire Company of the Year, given by Professional Driver Magazine. We are also a Times Small Business of the Year Winner, as well as several others. Our Google Reviews averaging 4.8 / 5 from over 1000 different passengers back up how well we are regarded by past customers.
Coordonnées de contact
Castle Cars Tonbridge Ltd, 11a Munday Works, Morley Rd, Tonbridge, Kent, TN9 1RA, Tonbridge, Royaume-Uni
- 01732 363637
- info@castle-cars.com
- castle-cars.com
4,9
Excellent
179 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Highly recommended
On time, clean car, polite driver and responded promptly to online booking enquiry. Will definitely use them again.
29 mai 2026
Avis spontané
I’ve used Castle Cars for the last…18 years
I’ve used Castle Cars for the last eighteen plus. They’re reasonably priced, punctual, polite and safe drivers. I use them frequently for both local journeys and airport runs and would highly recommend
27 mai 2026
Avis spontané
Brilliant service to Gatwick
Brilliant service. Excellent and courteous driver, and I would thoroughly recommend Castle Cars for an airport run from Tonbridge. Thank you again!
26 mai 2026
Avis spontané
Taxi arrived on time
Taxi arrived on time
Good information from the app
Driver polite
24 mai 2026
Avis spontané
Always helpful drivers and telephone…
Always helpful drivers and telephone staff will always fit us in where they can thankyou
22 mai 2026
Avis spontané
Airport run to Heathrow
Airport run to Heathrow. Traffic terrible. Steve done a wonderful to get us to the airport on time
22 mai 2026
Avis spontané
Driver let me know they were on route…
Driver let me know they were on route and arrived on time. As always a very good service provided.
Debbie Hill
20 mai 2026
Avis spontané
John the taxi driver excellent and…
John the taxi driver excellent and courteous with a good sense of humour
20 mai 2026
Avis spontané
Efficient and reassuring
I know I can rely on Castle Cars to do a great job. Arrived Heathrow yesterday after long haul flight. So comforting to see the taxidriver waiting with others....courteous, understanding, and efficient. Thanks to him and a clear M25 I was soon home.
19 mai 2026
Avis spontané
Excellent Service
Castle Cars did an amazing job in providing excellent service with impecably clean cars. We hired Castle Cars to drive us around Kent for a few days as we were visitng from the USA. They were prompt and very friendly. They deserve the awards they earned.
5 mai 2026
Avis spontané
Taxi late
Taxi late, missed train and connecting train, and consequently my work meeting. Payment machine didn’t work- my week is off to a very poor start
5 mai 2026
Avis spontané
Réponse de Castle Cars Tonbridge Ltd
We are very disappointed in being left a 1 star review after 2 years of you using us 18 times, without complaint, or a positive review.
You booked a car from your address for 0830 today and the driver unfortunately arrived 10 minutes late due solely to traffic beyond his control as it was peak school time.
To reach your house he had to drive past 3 large schools and a busy college, as well as a new 125 home estate on the very same road on which you live. He then had to drive back past those schools, college and new housing estate to get you back to the station and in each direction the 2.2 mile journey took him 20 minutes.
None of your previous bookings were at this time of day and I presume this explains why you did not allow sufficient time for such a journey?
Perhaps next time allow more time if it is a 'time critical' journey?
As for the card machine not working this is due to an apparent recent intermittent signal issue around the station and again beyond our control.
You did tip the driver £2 for which he was grateful. but to leave a poor review for the company was very unfair. I hope that when you look at this in the cold light of day you will realise this and remove it.
Totally reliable
Totally reliable. Booking in advance was easy. Very helpful text messages to tell us that the taxi was on its way, and then that it had arrived. Smooth driving, courteous driver. 100% satisfied.
3 mai 2026
Avis spontané
Excellent experience - Again
This is going to sound boringly repetitive but again: On time; Very friendly and helpful driver; very safely driven; nice sms alerting service; all of which makes next time's trip to the airport a no brainer when it comes to choice. Thx guys
24 avril 2026
Avis spontané
Easy to book - excellent service!
Easy to book.
Prompt & reliable, the app link they send you shows your taxi en route to you - excellent!
Drivers always have been exactly what good taxi drivers should be: excelllent customer service!
Can only recommend!
14 avril 2026
Avis spontané
This is a very reliable taxi company
This is a very reliable taxi company . When you are in the taxis you feel safe which is important nowadays..the drivers are always on time.sometimes they are even early..
They will chat to you if you want to talk.. the Office staff are so polite and very helpful .a truly good company ,I won’t use anyone else . Julie W
16 mars 2026
Avis spontané
Good service
The driver arrived promptly and was friendly and extremely helpful.
14 mars 2026
Avis spontané
Good all round
Prompt arrival for pickup, clean vehicle, courteous driver and reasonable price. Good communication via text message
5 mars 2026
Avis spontané
Great service and comms
My son had to be collected from school one evening. Castle Cars made sure I knew when the car was en route, the car and driver details. The driver was on time and called after 2 minutes when he could not see my son. All resolved and no issues but very efficient and considerate.
4 mars 2026
Avis spontané
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