CatalystservicesukAvis 

Catalyst stepped in to take over the organisation of a leak detection and repair in my driveway.
They arranged for two engineers to come and do the work, resulting in completion in one day. The engineers did a very good job and Catalyst as a company were from the very beginning, very efficient, friendly and very helpful all the way through the process.
Highly recommended.

Contacted me promptly and arranged an appointment straight away. Tidy job and left the drive as it was.

Quick & easy response. Professional & experienced work undertaken by technician assigned to the job.

Catalyst came to locate and fix a leaking underground water pipe. All dealt with same day in difficult cramped conditions. Very hard working and polite workmen. Impressed with them and I'm not easily impressed!

I initially contacted Catalyst on 16/09/25 after discovering I was losing vast amounts of water from the underground supply pipe to my premises. ( there was no visible sign of the leak from above ground). I spoke with Naomie who advised me that someone would attend the next day. 8.45am the following morning 2 employees (Chris and Paul) from Catalyst were at my front door. Within about an hour they had removed an area of block paving around my driveway, dug down about 3' and located the source of the leak. Leak was repaired, all ground work made good and block paving replaced. From start to finish no more than about two and a half hours and it was like they had never been. An absolutely outstanding job. I can not recommend them highly enough.

Can’t fault any of the guys, solved each problem we’ve had one by one… and now all resolved.. totally appreciated thank you

I was very impressed with the conduct and work practices of the two engineers, Woody and John. They found the leak, carried out some digging, rectified the issue and left the site as if no work had been done. They swept up after themselves too.
Two professional and gentlemanly engineers who are a credit to the company.

Saffron was our contact and chased up the contractors to keep us updated when required
The contractor L & M mains and Moling who dealt with the water leak to our home was excellent they completed the work required and when they finished we were very satisfied as they put the Block Paving back perfectly and we would not know that they had taken any up to repair the leak
We would definitely recommend Catalysts Services

Naomi was polite, articulate and knowledgeable throughout my dealings with her on this claim.
Different to some of the experiences you get when dealing with call centre agents / advisors nowadays ! Thank you Naomi !!

Saffron from Catalyst was incredibly helpful organising our repair. Very rare to have someone so organised and reliable. Called us back, chased calls and made things happen. Thank You

Prompt efficient and professional service !

efficent in dealing with things, contractors professional and hard working, Dealt politley with my silly questions.

Workmen were very efficient and pleasant. Pleased with the work carried out.

Excellent service, good communication from engineers and from claim handlers. Probably the best and most straightforward insurance claim we’ve ever had to make. Thank you.

Excellent, fast and friendly service. The two lads arrived promptly after a 100+ mile journey to our house. The problem (a leaking external water pipe) was located and fixed in less than 2 hours in a professional and friendly manner. I would recommend this company without hesitation

Catalyst made arrangements for engineers to visit promptly. The engineers confirmed their arrival. The two men were unstinting in their efforts to find and fix my water main leak, which was outside my house and very deep down. They really went the extra mile for me.

Kept in touch all through the prosess, work done at a professional standard, plus charge a good price, didn't even have to go through my insurance

Catalystservicesuk provided excellent support when I needed help with my drain issue. Their team was professional, responsive, and went the extra mile to ensure everything was resolved efficiently. From arranging the repair to exceptional customer service, they demonstrated care and accountability throughout. Overall, a trustworthy company I’d recommend to others. Four stars for great service!

The engineer and his assistant arrived when they said they would and as an emergency within hours of our contact. The work was carried out swiftly and efficiently and effectively. They cleared up afterwards beautifully. A huge relief to feel in safe hands

The work was excellent and caried out in a professional way under team leader Dom. After repairing the drain the ground above was restored with no sign of being disturbed. Well done.