Steve’s customer service was next level. Initially, shipping costs to Perth prevented me making an order. I was keen to lock in a Beast v2 setup. Steve reached out and was able to locate an alterna... Voir plus
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The build quality of my Chikara pullover is unbelievable! It is at least equal to the top end gear on the market. Every steel bar connects with rolled edges making joins super strong and ensures perfe... Voir plus
STAY AWAY Made an order on 9 Aug 2023, have not received my product. Have tried calling, phones are off, not connected. Emailed multiple times, no one responds. Even tried the online chat option off... Voir plus
Made a big order for equipment in January 2023 including the insane amount for shipping. Only part of our order arrived, with responses to emails asking for an update only stating they don't know wh... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
cfoldaustralia.com
Coordonnées de contact
8/202 Milperra Rd, 2214, Milperra NSW, Australie
- 0280745286
- catch-fitness.com
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Squat rack and hex dumbell set
A little bit of a hiccup with delivery, but the follow up and sorting out was easy. The actual product is excellent and we love it.
Cracker service boys were very helpful…
Cracker service boys were very helpful and even helped me load the van
Thank you catch fitness
Positive experience throughout…
Positive experience throughout searching, purchasing and delivery. Delivery tracking information not quite seamless but timely nonetheless.
Very helpful staff
Steve was super helpful and was always punctual and professional in our conversation. Great service, highly recommend using Catch. Thanks again guys.
Best purchase I’ve ever made
I could not be happier with my home gym and accessories. The support team were very happy to answer my questions to make sure it was suitable and made sure everything was received, especially Steve.
I purchased the Ultimate Commercial Smith Machine bundle, an extra attachments bundle and a dumbbell rack. Commercial quality is right! What I have at home is BETTER than the local gym!! I was really impressed with the assembly instructions, very easy to follow and packed in a logical sequence. Converting the theatre room into a home gym was the best decision I ever made!! I have returned to buy more accessories and will return again. Thank-you
Outstanding Products and Service
Outstanding Products and Service
Very friendly service, competitive pricing and high quality products. I would highly recommend buying from Catch Fitness. Very happy repeat customer.
Steve was too kind even stayed back…
Steve was too kind even stayed back after hours to ensure I was happy
Great experience with catch fitness
Great experience with catch fitness. Clear and concise communication across the board and easy delivery 10/10
Great customer service with Steve
Fantastic company
Fantastic company, with incredible equipment and staff. Wouldn’t use any other company for gym equipment.
Great service and help from Steve in…
Great service and help from Steve in delivering quality gym equipment. Very happy, thanks.
Gym Mat Fab!
The 1 metre square rubber mats are 15mm thick and quite rigid.
The great thing about these is that they are not going to ruffle or buckle.
I had another type that whilst very soft and seemingly comfortable, but frustrating as they quickly ended up messed-up and untidy, downright dangerous.
Great products at great prices
Great products at great prices. As well great delivery services with prompt arrival.
Easy to navigate, fast service
The online store was extremely easy to navigate, and the sales team reacted fast and provided outstanding service for excellent products
Excellent customer service & product range
Very happy with the service and product range at Catch. From our first visit to view and discuss products to the numerous emails I had with questions , to purchase and delivery their customer service was excellent. Very happy with the quality of our Premium Gym Package
Go with someone else and save yourself a headache.
First time purchasing from Catch Fitness and it's been an absolutely terrible experience. The website claimed they were ahead of schedule on orders but that's certainly not what happened in my case.
After three weeks of chasing up my order I ended up having to drive out and pick it up myself. Communication from Catch Fitness was abysmal. Every single time I was given a time frame for update it came and went without contact. Each time I had to follow up again, only to be told they didn't have any updates.
When it was clear they had no idea where my delivery was, Catch Fitness finally agreed to reship "as fast as possible". Four days later I was told they were still trying to figure out what would be the fastest way to get to me, and that my order would probably be sent out the following week.
I had to organise to leave work early in order to drive out there to pick up my order. After 4-5 emails and 3 phone calls nobody was able to tell me whether or not my order was even at the warehouse. Upon pickup when I asked if I could get the delivery fee refunded I was met with more confusion. Apparently they'll need to check with their manager about that one.
I wish I could have written a positive review of a piece of gym equipment. Unfortunately, the entire ordeal has been overshadowed by consistent unprofessional behaviour and incompetence. I knew it would be a bit of a gamble ordering from someone other than my normal supplier. I'll know not to order from here again.
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