Cater-ConnectUK Avis 92

customer service was amazing, sam was very friendly and my order arrived quickly

Arrived really quickly - best priced as well. Great service

Despite some damage caused to the bread bin in transit the sales team arranged for a replacement to be sent as soon as they became aware of the problem.

The service offered was excellent and product are top class used this company before always good services plus products
Ive recommend them always

Very polite and professional,
Sam who was dealing with our purchase was very reassuring and delivery was exactly when it said it was that was very quick also, will Definately be buying again

Recently bought a coffee machine. I really wasn’t sure where to start so I called for some advice before purchasing. The customer service was amazing! Sam was so knowledgeable and helped me choose the right one for what I needed. Delivery and installation was quick and easy. Highly recommend! Thanks again.

I've used Cater Connect on numerous occasions for my business. They have such a vast range on their website and I always know exactly what's in stock and how long delivery will take.

After sales have always been spot on as well!

Great all round service- great service on the phone to easy ordering online.

I wouldn’t even rate this company a 1 star! The worst customer service I have ever experienced. Do not buy from this company! Sam who answered my call spoke over me the entire phone call and did not let me get one word in. Emailed twice with no response whatsoever. Absolutely disgusting service from this company. Spend your money elsewhere!

Designed, supplied and fitted our new coffee shop. Super happy thank you. Highly recommended

Ordered pizza trays on 1st Jan, emailed twice, ignored, goods not sent. Raising as suspicious activity. Do not buy from here.

Ordered some tumblers, they just didn't arrive. Have asked for a PayPal refund.

Overall experience, customer service & reactivity is definitely worth 5 stars. I wish every company was this good. Would 100% recommend

We have recently removed our gas commercial cooker due to saftey concerns so decided to go all electric.We wanted a Lincat Phoenix electric 6 ring induction cooker. The purchase of this from Cater-Connect was straightforward and the delivery date was as promsied by them. I explained that as we were a small tennis club we would require contact from the haulier prior to delivery and also our premises were difficult to access. It was agreed the haulier would phone prior to delivery which he did and then he unloaded the cooker and trolley jacked it right into our kitchen which was perfect.

Great customer service.
After a terrible experience with another company I contacted Sam at Cater Connect and he was more than helpful, when there was a mishap with delivery, he got it sorted and my new oven was delivered next day

Poor customer service. Calls were never answered. Initial emails were unanswered. The only time I got a response was when I asked if this whole establishment was a scam as the customer service felt like a scam. Only then did I get a reply. And despite being promised they would update me as to when they got the item from the manufacturer, this didnt happen. So I requested a refund, which to their credit was promptly issued.

I had to chase down my order for about a month and more, which was suppose to be next working week order but it did not happened.
After few failed attempts to talk to customer service, one day they picked up my phone and he told me order has not been dispatched yet (even though 21 days has been gone since they took my money). Then after another week I rang them AGAIN. The gentleman told me it will with me within days and atlast after five days it arrived!!!

Our product was delivered fine but when we tried to use it, the centre mixer paddle stopped spinning after 10 minutes and no longer works ... We have contacted cater connect about this and sent a video as further evidence of the issue. We were told our concern would be realised with their service support and get it resolved quickly ... Since then we have followed up a week later and we are now getting close to two weeks since we raised our issue and still have had no response ... So very unimpressed with the after sales support .