Caterkwik LtdAvis 

Purchased a new 18kg washing machine eight months ago. It has low usage probably 10 wash loads a week max! It started making a loud noise and I called up the help line. They told me that they could send someone out but if it was the bearings I would have to pay as they weren’t covered under warranty even though it wasn’t even a year old. Three weeks later they send someone out and guess what it’s the bearings and to fix it they want a tow hundred pound call out fee, 90 for the bearings and another amount of pounds per hour that the fitter was on site.
They chap who came to look said he had just been to another which the bearings had gone after 3 months!
These machines are not fit for purpose! Don’t buy one!

Friendly contact, great price, fast delivery

So easy to place order online. Fast delivery. Top quality Easy Cut Stainless Steel Kebab Knife ck1074 Kebab slicer. Very pleased with quality and performance. Many thanks Cater-Kwik.

Bought a 3 door cooler 5 weeks ago, immediately started leaking liquid through the insulation, they wanted to repair it and I told them no chance replace it, promised a replacement the following week that didn't happen...then last week promised a replacement, this was supposed to happen today, emailed them to ensure the replacement would be on the pick up lorry and got no reply...they have cancelled the pick up with an assurance the replacement will be with me tomorrow (we will see)...no date for picking up the damaged unit, and refuse to give me one(next week, next months, the following month...no commitment)...the response to any issues is "shall i cancel the order" with no effort to rectify the problem...I need a glasswasher which i was going to order from them but not now...customer service is shocking and if you argue the points they say your shouting and threaten to terminate the call...1 star rating is too much praise for them, avoid like the plague 😡

Absolutely amazing company to deal with, I was updated every step of the way, brilliant communication and if I had any queries they got back to me very quickly. I would not hesitate to recommend them, well done guys.

Could talk to an actual person on the phone, which is rare nowadays. Fast delivery and cheapest price for what I needed. Will definitely use again.

Very Poor customer service. When buying a big piece of kit its all about the Delivery, which because all Caterkwik do for many Items is as soon as you place an order they place one with their supplier, who then manage the delivery etc. Caterkwik absolve all responsibility for what happens next. This is my second order where I have asked for prewarning on the day the good are arriving and a call shortly prior to arrival and in both cases the courier Palletways have just turned up and starting ranting at staff that there is no one there to help them. Well it won't happen again last order I place with Caterkwik

Amazing products and service!
I am a home cook and ordered some Alphin steel pans, and having been guilty of ordering mostly from Amazon Prime of late, boy oh boy am I glad I gave this company a go!
The pans are British made, soo much heavier and sturdier than I'd get from Amazon, no stupid coating that only lasts a year, and still somehow cheaper.
The company actually RANG me before confirming the order to explain the dimensions measured the top rather than the bottom (great attention to detail), and when it came to delivery it was so well packaged and came very quickly.
If you're a consumer and think this company are just for commercial kitchens then break free of Amazon and have a go with Caterkwik!

I ordered a tumble dryer from Katerkwik. The lady with whom took my order was very helpful and informative. The dryer arrived the next day.
A good experience over all

Ordered a coffee machine, was rung to say it was dispatched, fast and efficient service.

Product delivered quickly and well packed. Competitive price

We order GreasePaK Bio-Enzymatic Cleaning Fluids from Cater-kwik on a regular basis.
Simple and straightforward purchase and cheeper than everywhere else online, with great, quick communication.
The only slight criticism and it is a vey small one is that you don’t get a VAT invoice sent out automatically which for a VAT registered organisation is a must…
Cater-kwik will sent one out very quickly once a request has been made but ideally this should be sent out as a matter of course for business users.
Other than that very happy with the whole purchase process.

Quick delivery, best price online for the slim bins I was after (which are also hard to find). Very happy with items ordered, good company, will definitely buy from again.

Very Easy to place an order, staff friendly and helpful

Stress free purchase all round. I was concerned when I placed my order as I am in the Highlands & this can cause issues with OTHER companies Not this one.
I was kept informed of status of delivery all the way.
Would absolutely recommend.
5******

My first order fulfilled and super impressed, I will be back! From excellent pricing, great ranges and super helpful communications I was already really happy to have found you. And then delivery was super quick, no extra charge for being NE Scotland, and all arrived with safe and sound. Very happy indeed!

The product and service from the supplier was first class. It was only let down by the delivery, which was not flexible and only kerbside. The courier had one male and a six month pregnant female so unable to help with lifting the product in place.

I spoke to a REAL person not a call centre. I was kept informed about when my order would be delivered. The delivery driver was very polite and helpful.

When I had a query it was dealt with very efficently.

I would definately purchase from them again.

Bought arrived. Just as hoped