Catnapper Avis 

I purchased a Catnapper Omni power lift recliner in Sept 2020. In the first year I had to have the seat bottom replaced and 1 whole armrest replaced as well as cushioning in various spots on the chair. Recently I tried to turn in a claim because the chair malfunctioned which caused damage to the lift frame and recliner mechanism. Contacted them about what happened and they wanted pictures so I sent them pictures. I basically told them the whole lower part was compromised and to send me a new frame and mechanism. They assessed it by oh you can just put a couple of nuts and bolts in it and that will fix it. I basically told them that a picture is worth a thousand words but seeing is believing! And I am looking at it in reality while they are looking at pictures! I told them that I was not going to take it apart to put a bandaid on it to have it fail again and go through this process all over again! If I am taking it apart it is going to be fixed correctly the first time! I also told them that my sister has 1 of their chairs with similiar problems. I told them when I pay a $1000 for a chair a warranty comes with it! They don't seem to want to honor it and I told my sister to look for another chair because trying to get warranty claim would be futile! Basically what I am saying is buyer beware! Just look at other reviews as well as consumer reports and you will see what I am talking about! Never again Catnapper!

Purchased a catnapper 3/27/2024 and the motor went out and had the company to see it,and still waiting for the motor. Paid $1,589.93 for a clearance sale. Now I know why. Found out through research that the power loveseat has had quite a few problems with other buyers who purchased this.

“Relaxer”power recliner felt padded on purchase date of 3/8/24, but that was short-lived. Having to use a cushion on the back now and I’m a small 70 yr. old woman. One button on the remote quit working last night and they have no customer service phone #. You have to fill out the short form and request a call back. We’ll see if they will cover this 5 month old remote for this $1050.00 recliner under warranty. The heating mechanism is slow to heat and only gets slightly warm. The massage will absolutely wreck your back if you attempt to use it, but I knew I wouldn’t ever use it when I purchased. I’ve had a Catnapper in the past and been pleased. This was disappointing.
Update: I’ve been advised (via email) by Jackson/Catnapper that I will have to contact the dealer where purchased and they will have to submit a claim to their J/C customer representative. That’s just peachy

Was certain after looking at pricing. We bought a full couch power recliner and an overstuffed Love seat. Within a week Frame on couch was replaced. Retailer said factory error. I am a larger man around 250lbs. Was led to believe the American made furniture was easily able to last for many years. Furniture does not hold up. Recliner controls on couch are worthless. We will not buy again . Furniture not 5 years. Multiple issues.

We purchased a leather sofa that has been replaced twice . The first time the added insurance replaced a sofa that totally broke down on the arms . There is just two of us and we are not hard on furniture. . After the replacement we noticed the all leather sofa was not all leather and the strips of vinyl that made up the cushions began to crack and peel. Also the Velcro that secured the cushions was placed horizontally on sofa and vertically on cushions causing the underlining to have holes where the Velcro grabbed it. The product is fully faulty and I will never buy another product of yours and will surely warn others that you produce trash

I have two zero gravity recliners I bought about 15 months ago The chairs are fine the remotes are the problem shorting out and not working. You have to order the new remote because you can’t find the correct remote last time it took over 6 weeks to get a replacement at one 100.00 a popafter paying 3,000 dollars for 2 chairs - very aggravating

I’m 65 years old, so over the years, I’ve had several recliners. Catnapper has to be the WORST. No matter what position it’s in,it HURTS MY BACK. And sometimes it locks up, and won’t close. I have to crawl out of it and keep working the control to get it to go again. I feel like it was $800.00 WASTED. If I could, I would give it ZERO STARS.

Complete garbage from a garbage company.

They took 13+ weeks to even deliver 2 recliners and they show signs of defect within the first 30 days. We have no kids, just 2 adults, so no one is yanking handles, yet both handles are near falling off, because CatNapper "artisans" are apparently clowns or its just the simple fact that after your payment clears, CatNapper could not care less.

They claim to have a warranty, but good luck redeeming it, since they don't reply to the webform and there is no number to call! You'd have a better experience sitting on a chair made of turds.

Now, we'll see how long these clowns take to actually address a problem that NEVER SHOULD HAVE SHIPPED.

My guess, 3+ months to repair this issue, because that's pretty much their track record.

Electronics are just junk I’ve replaced it twice and their tech once and guess what it’s dead again things been junk since we bought it

I bought my section in March '23 and I'm so disappointed. It looks like it's 10 years old, the fabric is all knotty and I'm embarrassed to have it my living room where everyone sees it as soon as the enter my house. The sad thing is just me and my husband so the couch is not abused at all. Don't waste you money on this brank

If I could give a zero or even a negative number I would I purchased a cat napper recliner in July of 2022, 2 weeks after I got it the buttons were falling off recently about a month ago the whole chair started falling apart, including the springs on the inside and the stuffing has pretty much gone flat. It is no longer relaxing to even sit in the chair. I have contacted them by phone, Voice mail, email and sending message to them on their website not. Single reply. The warranties are stated right on their site ….they just do not reply so sad. Now I have to save up to purchase another chair as this one is killing my body it is so uncomfortable.

I purchased a recliner about 5 years ago. The workmanship and quality of the product is horrendous. The headrest, arms and anywhere your body touches has peeled and frayed terribly. This recliner was used infrequently by an adult. I paid $650 for a chair that will go in the garbage. There marketing material states their furniture is made to last. They should add barely five years. Their customer service was useless with their recommendations. I could purchase replacement parts from them. That would be an entirely new chair. Do not buy anything from this company.

18 month old small sectional couch with 3 recliners in it. Cusions already sagging and killing my back neck and shoulders. P.O.S. COUCH $2000.00 down the drain.

Absolute junk….should be a law against this crap.

WE paid 3,500 for all leather couch with all the bells and whistles. After only 2 years it is peeling between the cushions and crumbling off. We bought a beautiful couch, with working automatic controls, paid what we thought was a good price and it looks like a cheap crappy couch with crumbling cushions! Really embarrassing for company. I expect more that 2 years of wear from a 3,500 couch!!
We are forced to invest another 3,000 for another leather chair, because the company does not insure after 1 year! Apparently they realize their own product sucks! Buyer beware do NOT buy a product from capnapper Even they don't believe in their own product!!!

Recliner I paid 600 never reclined correctly from the beginning know it won’t recline at all company they want me to spend 60.00 for shipping and for me to replace part myself great warranty never had a recliner last only 2 years junk and as the reviews stat they don’t stand behind there product that should tell you enough about this company

I purchased a set of capnapper from farmers home furniture in columbus ga. I was told by the sales person that it was pure leather. Very expensive almost 5 grand. After just a few years my set is peeling in small peices. I called down about my warranty and was told that they only offer a one year. My sales person told me 10 years. I even paid extra for some stuff they put on it to protect it from stains and fading. I will never purchase another product if capnapper is listed on it any where.

Believe all the bad reviews you read here. I had the same crappy experience with 2 of their recliners, and my husband and I are seniors who used them gently. If you can even get them to reply to your problem, their so-called warranty is full of holes. Save yourself the aggravation and your hard-earned money and don’t buy this throw-away furniture. With honest reviews like this, I don’t imagine Jackson furniture is going to be in business much longer.

This is follow up to my review a few weeks ago … when the repair person from Fast Furniture Repair came to my house he was the most arrogant person I have met to be in service to help customers. He fixed one side of the couch but unfortunately could not fix the other side .. so he said nothing else I can do and he left .. he put in his report and all they will do now is replace the material .. I had to pick that up from the store because I guess that was my responsibility and then they in turn put in another work order to have someone come back to fix it.. now I have to wait another 30 days for them to come and fix it .. I will never by another catnapper as it has been the worst purchase but I see that no one here probably never responds to these reviews .. I wish I had never made this purchase and I still have to finish paying for something that is not even worth $5.00 and this company has the poorest customer interaction .. well guess it’s a lesson learned ..make sure what you buy is not a piece of crap !!!! I am stuck with it because I can’t afford to buy another couch !!!

I loved mycatnapper.Itwas roomy and the footrest was wide. I could roll over and sleep on my side.
It went out and a repair man came to the house and replaced the motor. Once in a while , it would not work and I would check the plug in cord to the motor or box in the cord.replug it and it was good to go!. I am buying another one as we speak.