Centrick Avis 3 657

Sufyaan and the whole concierge/management team at Liberty Place are just exceptional.
They are always so easy to contact when needed, friendly and helpful. They really do go above and beyond for residents in the complex. Thanks you so much guys!

1. Poor facilities maintenance
2. Both lift of the property went out of order for more than a month. And most of the time only one lift work
3. Parking gate broken down and no one fixing it at all. Meaning no regular checking on the property
4. Entrance door broken down and anyone can just come and go without the fob

Thank you Sufyaan at liberty place for always helping!

The customer services advisor was extremely helpful and made every effort to resolve my issues.

Haider Hussain was outstanding when i contacted centrick yesterday…. His customer service skills was exceptional and he just made things so easy for me.

Haider responded immediately to my request for a statement, sent through so promptly!

I found Benjamin really , professional , polite , kind and patient.

Haider Hussain was amazing to deal with. From start to finish he made everything really straightforward and stress free. He kept me updated throughout, responded quickly whenever I had questions, and just handled everything properly without me having to chase anything.

Housing Manager with multiple units at the Orion Building and I cannot fault the concierge staff at all. They are always pleasant, very helpful and Kal and Abdi always go above and beyond.

Sufyaan has been amazing help every time sorting issues. Liberty place.

Sufyaan and the rest of the staff at Liberty Place are always so helpful ! I’ve lived here for a couple of years now and I’ve always been able to rely on the concierge staff.

I raised two tickets with Centrick portal back in November 2025, asking for a simple breakdown of my service charges and the documents I’m legally entitled to. Months later, I’m still waiting. They haven’t resolved anything, haven’t provided the breakdown, and haven’t sent the certificates I requested.

Instead of doing their job, they keep sending me pointless “overdue balance” emails — even though the account is clearly in dispute and they haven’t fixed their own mistakes. It’s unbelievable that a company can operate with this level of confusion and still expect people to pay without question.

My biggest issue is the YE 2022 charge, which they keep getting wrong. I moved in on 10 November 2021, and my solicitor already paid for the exact 142 days I was liable for. Yet Centrick somehow keeps trying to charge me for a full year. How many times do I need to explain the same thing before someone actually reads the information?

I’m honestly exhausted dealing with this. Every interaction feels like talking to a wall. If Centrick spent half as much effort fixing their own errors as they do sending automated reminders, none of this would be happening.

Hussain Haider consistently responds promptly to queries and resolves them efficiently. I greatly appreciate this reliability.

I had a really positive experience with both Haider Hussain and Callum Bryan. They were friendly, professional, and quick to respond to my queries. It was clear they genuinely cared about resolving my issue, showed real empathy, and provided a great customer experience throughout. I wouldn’t hesitate to recommend their service to others. (Perm)

Haider Hussain was exemplary in his assistance for us. Polite, professional and thorough. A great asset for Centrick.

Called about an on going enquiry I had going on and just wanted an update. Spoke to Ben (Benjamin) on the phone who was really polite and apologetic about the matter at hand. Even though it wasn't Ben I had been talking to previously about the matter, he contacted those who I had been in conversation with and went beyond that by telling me to keeping in check with him to make sure everything goes okay and that it is resolved, which is beyond helpful and just so kind.
Although the matter wasn't resolved today, Ben was beyond kind and professional and seemed really passionate about helping me get my request sorted.
Hopefully it gets resolved and if it does I've got Ben to thank :)

I had a fantastic experience with Centric, and I just have to give a special shoutout to Saff, the property manager. From start to finish, Saff was professional, responsive, and genuinely caring. Nothing ever felt like too much trouble — every question was answered quickly and clearly, and any issues were handled efficiently.

What really stood out was how approachable and supportive Saff was throughout the whole process. It made everything feel smooth and stress-free, which is exactly what you want when dealing with property matters.

I would highly recommend Centric to anyone, and Saff is a real credit to the team. Thank you for such an excellent service!

Safs customer service is beyond brilliant, very informative and gets the job done

Saf at liberty place always helps looks after me. Been here for a few years now.

I have been coming to liberty place for over 10 years now working as an electrician for numerous different estate agents and I can honestly say saf goes above and beyond to help. Always a pleasure coming here.