Centrick Avis 

Reception staff Bernadette Hamza came to our rescue when we were unable to get into our accommodation. Their kindness was greatly appreciated after travelling from Australia. Thank you very much.

We turned up after a 24 hour flight and was greeted warmly while we waited for Booking.com to sort them selves out. Hanza and Bernadette were excellent ambassadors for your company.

Once again, I have been left waiting weeks for an appropriate response from Centrick, only to receive a reply that does not answer my questions, provides no evidence that the works I have been charged for were actually completed, and attempts to blame the lack of communication on me — despite the email evidence I have provided clearly showing repeated periods where my emails were left unanswered.

What is particularly concerning is that Centrick referred my account to a solicitor while I was actively waiting for them to investigate and respond to the issues I had raised.

I was then told that the member of staff I spoke to on 6 November 2025 did not remember the conversation we had, despite my clear recollection being that he acknowledged my concerns and said he would investigate them.

I have now found an email from that same member of staff, dated 6 November 2025, which directly adds further context to what I have been saying. He wrote:

“Whilst I appreciate you have had a response since your recent 1* review, I’d really like to understand the full story of the challenges you’ve experienced with Centrick communication (or lack of) so that I can investigate and work on improvement moving forward for yourself and our other customers.”

This email was sent on the same day as our conversation and clearly demonstrates that he was aware of the communication issues I had raised and intended to investigate them.

Even more concerning, when I subsequently had to repeatedly contact him about my account being referred to a solicitor, he stated by email:

“I can confirm that the contents of our conversation were conveyed, however we do now have a new (much better) Operations Manager.”

So I am now left asking: if the contents of our conversation were “conveyed”, why was I subsequently told that he did not remember the conversation?

I have been trying to resolve these issues with Centrick since August 2025. I have provided extensive email evidence, repeatedly asked reasonable questions and continued trying to engage with them to resolve the matter. Instead, I have experienced prolonged periods of silence, inconsistent communication, different members of staff dealing with the matter without any apparent continuity, and now a situation where the written evidence I have found appears to contradict what I have subsequently been told.

I don’t believe customers should have to spend months going through their own emails to prove what they were told by a company in the first place.

At this point, I am extremely disappointed with how Centrick has handled this entire matter. The documentation speaks for itself, and I will continue to challenge this until the issues are properly investigated and answered.

They never maintain the lifts in their buildings. There is a constant outage with multiple lifts with no urge to get them fixed. In my building one out of two lifts has only ever worked for 2 months in the 2 years I’ve lived here. The other lift is constantly out of action for weeks on end. I suspect they are using cheap parts for the lifts, I have never known a building to have so many issues with lifts

Thank you Saf, for organising the best party ever, without you we wouldn't have had a great night.

Paid the estate charge on time - then got chased for not paying - absolutely terrible customer service - was on hold to accounts for 22 minutes and had to give up - sent a email of complaint with proof of payment- pdf of bank transfer - no reply - no apology

Amin Lucas is very responsive and helpful throughout our sales process. Communication was always clear and prompt, and any queries or issues are dealt with quickly and efficiently.

My experience with Centrik throughout my property purchase has been incredibly frustrating.

The average response time to my enquiries has been around four - six weeks, and that is generally only after I have chased and chased for an update, leaving me repeatedly having to chase for information that is essential to progressing my purchase.

What makes this particularly frustrating is the conflicting information I have received.

On 19 August, I was informed by the vendor’s solicitor that they had received partial responses from Centrik, with certain enquiries having been referred to the accounts department. I was also told that partial replies had already been provided to my solicitor.

However, today I have subsequently been told by Centrik that they have experienced a “system malfunction” and are currently unable to see the outstanding enquiries. I have also previously been told that information had not been received when it had in fact been sent, despite Centrik having already responded to part of the same enquiry.

So I am now left in a situation where enquiries have apparently been received, partially answered and referred internally, yet I am subsequently being told that the outstanding enquiries cannot be seen because of a system issue.

I completely appreciate that technical problems can happen. What is unacceptable is the combination of extremely slow response times, having to repeatedly chase for updates, conflicting information about what has and hasn’t been received, and now a system malfunction being given as the reason outstanding enquiries cannot be dealt with.

These delays are directly affecting my property purchase and have caused a huge amount of unnecessary stress.

It’s been almost 7 months!

For something as important as buying a home, this level of communication and customer service is simply not good enough.

Today I was told to re send enquires that have already sent!

Humza was helping in sorting out my queries and kept me informed

we work at the dentist at liberty place..
saf is amazing! Always so helpful!!

Also party was organised for last Friday! Was very good food, drinks & music. Would recommend! x

The Conceirge team at Liberty Place is superb! Particular mention must go to Saf who has 'looked after' me for years! I'm slightly disabled and he always hand delivers even the smallest of parcels to my apartment. Today he helped retrieve my MacBook which had somehow got stuck inside my reclining sofa. Any job is always carried out with good humour and a smile on his face, He makes living at Liberty Place a pleasure.

The best summer party ever. Great food,good drinks, and the most amazing manager ever. Saf you are the best and thank you for hosting

Fantastic customer service, particularly having dealt with Carmelo, helped me through my questions patiently and was so proactive in helping me come to a solution with any issues! Highly recommend. Thank you

Bernadette Rose is always incredibly helpful in her role at the concierge. She has a friendly, welcoming attitude that makes every interaction pleasant and easy. Whether she’s giving directions, answering questions, or helping with special requests, Bernadette is always professional, approachable, and happy to assist. Her warm smile and genuine care make residents feel valued and well looked after. She consistently goes above and beyond, making her a real asset to the team.
Lai & Yanyan

Mustfa went above and beyond. Professional very understanding and genuinely listenedfirst class customer service my admin fees have been rectified.

Would have given more stars but very hard to get through on the phone long wait times and no answered emails. So frustrating. When I eventually got through to Mustaffa he dealt with quickly , professionally and now all sorted.

Sufyaan & Saf top guys
Always looking out for the community
Proactive in their approach to avoid any disturbance in the building.

I’ve had a lot to deal with the last few months, with getting information and understanding the accounts/charges etc, but as soon as I got Humza Tanweer ​as my go to he was outstanding with explanations and finding out information needed and relaying between the firms, he made a very stressful time so much easier and couldn’t praise him more for responsiveness and being proactive with all queries

Appreciate the help from Humza- dealt with my enquiries swiftly and efficiently

Have been trying to get basic information out of Centrick for 4 and a half months now for the sale of my flat. They are about to cost the sale of the flat due to their incompetence- take over methods and timescales, filing system of the property (it took nearly a month for my solicitors to establish that they were even managing the property as they had it under an incorrect postcode as per their filing system), incorrect information shared to my solicitors and incorrect advice given on how to move forward. This management company is costing a huge amount of unnecessary stress, having also dished out a management fee of over £1500 but are unable to provide a budget for the charge. We’ve tried to do everything through the official avenues to sell this flat- my solicitors have been working hard to try to extract the necessary information out of this company. There needs to be an improvement in the takeover procedures for managing properties, as this has been unacceptable. Have written them an email to start the complaints process with Centrick- have yet to hear back.