Chadwell Telecom Avis 

UK business with helpful staff and sound advice. Nice knowing the contact numbers are for people in the UK and not call centres abroad.
Great company.

I would not recommend Chadwell based on my experience.

I have been dealing with a faulty phone and ongoing service issues for months. My phone is essential for my job, yet I have repeatedly been left without a reliable signal, missed business opportunities and lost income because clients were unable to contact me.

What has been most disappointing is the lack of accountability. I have spent weeks being passed between Chadwell, the network provider and the manufacturer, with no one taking ownership of resolving the problem. As a customer, it shouldn’t be my job to chase multiple companies for a solution.

The only option I was offered was to take out a new contract with a new handset, meaning I would have to commit to paying even more despite already receiving a faulty device and poor service. That is simply not an acceptable resolution.

The whole experience has been incredibly stressful and time-consuming. If you rely on your phone for work, I would urge you to think carefully before choosing Chadwell. When things go wrong, the level of customer support has fallen well below what I expected.

I can’t stress enough how lucky I feel to have my account manager Neal Evans, anytime I have needed anything sorting out he just takes care of it every time without any hassle or stress which is so hard to come by today with regards to dealing with big companies and call centres!!! I have experienced proper customer service which is rare today…. Top man who clearly knows how to give great customer service and care 11/10 thank you Neal you will have my business for life because I know if I ever have any issues or problems you are just a phone call away which is priceless to me as a small business… thanks again

friendly and helpful

Ashleigh is very friendly, knowledgable, patient and thorough in resolving my issues on more than one occasion. She has returned calls and followed through on each issue until I was totally satisfied with the service she provided. Here professionalism is second to none that I have experienced in this country. Exceptional and reliable customer service,

Pretty poor experience with Chadwell. I signed up for a couple of phone lines for our Ltd company, and while the 36 month contract was a long one, I was made various promises regarding price reductions and new handsets during the 18 month review period.

While I did get an email confirmation of these promises, its my own fault for not making sure those had also landed in the contract itself.

When I came to the 18 month review, the terms were significantly poorer than I had been led to believe, and "it's industry standard" was the explanation provided.

Overall I am not able to shake the feeling that I was somewhat mis-sold.

Fabulous service from Tess & Kirsty. Everything was explained well & it all went smoothly, 100% stress free. I’ve gone from stressing over not having any signal or data from my previous provider to having it wherever I go with no issues. Great service from start to finish and it was a nice gesture to receive a courtesy call a few weeks after to make sure everything was going well. Cannot recommend enough! Thank you lovely ladies 😊😊😊

Great service from start to finish, no hassle, easy application and seamless transition, highly recommend

Very helpful and thorough. He explained everything clearly and simply, which made it much easier to understand. Processing large amounts of information and technical jargon can be especially challenging for individuals with ASD, and although the gentleman I spoke to wasn't aware of this, he communicated in a way that was easy to follow. I really appreciated his patience and clear explanations.

Swift services, good communication skills and amazing customer service

Neil Evans helped move a few of our mobile lines over. They were nothing but helpful, reliable, and quick to help with any queries or needs. I would highly reccomend. Customer service was top teir too.

Really helpful, took my concern seriously

Super happy with my experience of using chadwell telecom, upon upgrading for a second term I had an issue with the new handset which was rectified super quickly thanks to Ashleigh from the customer services team.

God service well explained

Amir was very patient and understanding while I was getting the previous supplier sorted who were taking their time to cancel my contract.
He sorted things very quickly and clearly thank you very much.

Very helpful listen to you

Very polite and explained everything

We had a problem with overseas calls & even though the portal was down, Kirsty was able to help us & keep us informed along the way. The issue was dealt with promptly & efficiently.