Chadwicks Avis 

135
TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 4 sur 5 étoiles

Quick delivery. However your website is terrible at finding things. Also, you can't expect people to be home all week: you need to call to arrange delivery even for online orders. I wasn't even home... Voir plus

Noté 4 sur 5 étoiles

Great service and easy to use website..... however, I was waiting for an email to tell me my order was ready for collection, (As advised when I was ordering my product). Instead I had to search to d... Voir plus

Noté 5 sur 5 étoiles

Excellent experience ordered online got a phone call to explain that what I ordered was not in store and would be got from another store for me and would probably be delivered on Wednesday which it... Voir plus

Noté 5 sur 5 étoiles

Purchased a lagging jacket for hot water cylinder. Ordered online click and collect. No problems swift turn around item was ready within 10mins.

À propos de l'entreprise

  1. Marché de matériaux de construction

Écrit par l'entreprise

Chadwicks is Ireland’s leading builders’ merchanting company, operating with 50 stores and over 1,300 colleagues across the country. Thanks to our unrivalled knowledge and expertise in the construction sector, we have been part of the fabric of everyday life in Ireland for over 200 years, providing building materials to homes, hotels, farms, transport networks and every other form of business throughout the country.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

135 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 45 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(135)

106 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

I placed my order online on Monday and…

I placed my order online on Monday and it said 2-3 working days for delivery. It’s now Friday and I’ve just chased where my delivery is and I’ve been told maybe Wednesday or Thursday next week. So it’s actually 7-8 working days. Not happy as it’s holding up the job.

22 juin 2026
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Réponse de Chadwicks

Hi Nigel,

Thank you for taking the time to leave your feedback. I'm sorry to hear that your order has not arrived within the delivery timeframe originally indicated online.

I completely understand your frustration, particularly where the delay is impacting progress on your job. The delivery lead time you've experienced clearly does not match the expectation set when the order was placed, and I appreciate why this has caused concern.

My colleagues in the branch servicing your order will be in touch today to provide a further update.

Thank you again for bringing this to our attention.

Kind regards,
Chadwicks Customer Care Team

Noté 4 sur 5 étoiles

Sand delivery.

Goods delivered within timeframe.Text letting me know when the delivery will arrive within 2.5 hrs that day.All went well.Highly recommend.

25 juin 2026
Noté 2 sur 5 étoiles

Big bag.

I am working on path from street to front door.Last time delivery was on the end of driveway but yesterday it was 3 metars short.

24 juin 2026
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Réponse de Chadwicks

Hi Josip,

Thank you for taking the time to share your feedback with us, your feedback is appreciated. I have shared your feedback with the branch in question and we will use it to help to improve our last mile service.

Kind Regards
Customer Care Team

Noté 5 sur 5 étoiles

Online order collection

I went this morning to Chadwicks in Lucan to collect an online order, the chap brought it to me on the forklift and asked me where I had parked as the tub was 20kg, he drove to my car and placed it in the boot for me. Great service!

23 juin 2026
Noté 1 sur 5 étoiles

Click and collect nightmare

Click and collect nightmare, never again! Bought a riello burner, which was supposed to be in stock. Order took 2 working days to pick. On arrival at the Naas branch, I asked the security guy where to go. He pointed to the back of the yard. No signage or staff to ask directions from. I went into the ware house and found the door leading to the retail shop. Staff behind counter staring into the computer screens, no acknowledgement. Other staff in a group chatting together, saw me come in but turned away from me . Eventually I asked one of the guys behind the counter was I in the correct spot for click and collect orders, and he took my printout, without saying anything and went in to the back of the counter area. After 10-15 mins he came out with my order and gave me the white copy stamped paid. When I go back to my van an tried to leave the security guy took my docket and then opened the back of the van to check things. He then proceeded to tell me that I should have been given the pink docket. I reiterated that the guy inside gave me the white docket. He just kept repeating himself, telling me that I should have the pink docket, not the white one. I offered to go back inside to get the pink docket but he suddenly changed his tune and sid I could leave the premises. Altogether a really frustrating experience, to collect a small item, uneccasary obstruction from staff who must not be happy in their job!

15 juin 2026
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Réponse de Chadwicks

Hi Larry,

Thank you for taking the time to leave such detailed feedback. I'm sorry to hear about your experience collecting your order from our Naas branch.

From your comments, it's clear that the process fell short at a number of points, all combined to make what should have been a straightforward collection unnecessarily frustrating.

We also recognise the importance of acknowledging customers promptly and keeping them informed throughout the collection process. The experience you have described is not the level of service we aim to provide, and I appreciate you bringing these issues to our attention.

Your feedback has been shared with the branch management team so that the collection journey, customer communication and collection procedures can be reviewed and improved.

Thank you again for taking the time to highlight these concerns.

Kind regards,
Chadwicks Customer Care Team

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