Chan Luu Avis 

Just wanted to shout out Sophia and Paula for going above and beyond to make sure I got the necklace I was hoping for. Being responsive on emails and going as far as to take images of the different necklaces made all the difference. I love my new necklace! I got so many compliments today wearing it. Thank you!

I just received the Santos necklace. There is NO WAY that all of the reviews for this necklace are so good. The stones are beyond tiny and the pictures are very deceptive. I'm guessing they don't have any pictures of the necklace on a person because you would see how absurdly tiny it is (esp. when you consider the price). And the other bad reviews are accurate. Chan Luu has no way to contact them other than email and there was no way to leave a review for the necklace to warn others. It's ridiculous for a company to be so non-responsive to their customers. I won't buy from them again.

I ordered a large bead bracket and it arrived broken. They sent a replacement which arrived also broken in pieces. There is no contact number, only an email. For the prices they charge, this is ridiculous

Item ordered was not at ALL like what was shown (embroidered bandana). Actual item was a cheap, flimsy square cloth with hardly ANY embroidery. The return policy was also sub-par, involving $8 fee to print the label and ship by UPS. All in all, a HUGELY disappointing experience that leaves a bad taste.

Some of the items I purchased from Chan Luu are wonderful - I love my diamond slices in14K, except they could be larger... The pearls are pretty, but very overpriced. I don't care who the company is, never purchase gold-plate as it will always eventually rub off. If you don't want to pay for 14K (who does?), just buy costume jewelry.
Basically, their products are a mixed bag of nuts. Their silver tarnishes very quickly (compared to other companies I've purchased from). I haven't purchased from them in a long time as they are pricy and I think they are skimpy on quality materials (their 925 sterling is paper thin).

Could not post a review on their site. That should tell you something. Spent $130 on earrings. The picture was better than the item. They look cheap and are thin and not well made, If you are looking for pretty handmade jewelry, go to a local art festival and support a local artist.

Terrible Company in all respects. Highest prices, cheapest quality. horrific customer service, as they don't return emails. I spent $300 on a necklace and pair of earrings, BOTH broke by ONE week, disgraceful.
Also, I found out they put entire amount on my Credit Card. I went through this select time payments thing for not.