Chatly Avis 

I got into Claude to pay for a monthly sub and Chatly came up out of nowhere, and I subbed there.

I told them after 30mins that it wasnt my intention to sub to this app, and the declined to offer a refund. I didnt use any of the credits, I didnt use the app AT ALL.

I will escalate the matter to the European Consumer Centre.

Chatly is a scam, they did an unauthorized renewal of my subscription and then sneakily erased all my past credits accumulated, reduced my monthly credit allocation and deducted outrageous amounts of credits for searches made. Their refund policy is a joke and impossible to do, so the best thing to do is dispute the credit card charge. Be warned and stay far away from Chatly!

Bought the year subscription plan by mistake as they make you think its Claude or Chat gbt. Asked for a refund as hadnt done any search. They said they cant refund cause mistaken purchases dont fall in the refund criteria. Thought might as well use it. After one search it ran out of credits even though it didnt even complete the search. Disgraceful and should not be allowed to trade. Where is the protection from these scams?

I accidentally purchased this subscription under the impression that I was upgrading my official Anthropic Claude Pro account, and I did not realize until now that Chatly is a separate, third-party service.
I feel deceived by Chatly.

1. will charge a higher amount than the one listed on their website, 2. really difficult to cancel a subscription, 3. tokens can disappear quickly leading to lost work/ data, 4. poor customer service

Shame because i like their product but i can't deal with all the above anymore

Scammers and not refunding and they even say that we know we stated we’ll refund in the first 24 hrs if you use no credits but we have other general terms that are “applicable” and that they stand by their decision.

They will get sued really soon.

Tied out the 3 month subscription and decide after 1 month it was a waste of money. They then charged me again without my permission and the subscription are extremely overpriced. They without my permission did a automatic payment. I am deeply upset and strongly don't recommend to anyone.

You search for Claude, you click on the hit, that looks like Claude, but it's this crap. Too bad you only realised after paying, their policy explicitly states there's no refund for mistaken purchase.
It's a total SCAM, horrible company.

No refundings..scam totally a scam... in facebook so many adds related to this... complete scam ... no one answers any question.. spam scam don't use it

Chatly is a scam product. Beware!

Chatly is using marketing to trap users into a subscription aiming to actually buy Claude or other 'original' subscriptions.

Chatly's product is very poor.

Chatly does not adhere to their own T&As and negates refunds even if requested within the time granted.

Tested and contacted chat support to cancel the account within 24 hours. However chat support agreed to cancel but never refunded the money at all. They are basically scammers. The system is so slow and in between they keep offering an upgrade for better efficiency. The upgrade is the same, still uselesss.

I subscribed because Chatly appears to position itself in search results alongside AI platforms like ChatGPT and Claude. Once I realised it wasn't what I thought I was signing up for, I immediately requested a refund.

Their website states that refunds are available within 24 hours of purchase. However, my request was refused. I was then directed to fine print saying they don't issue refunds if you "mistakenly subscribed."

That completely contradicts the advertised 24-hour refund policy. If a customer can't receive a refund within the stated refund period because they subscribed by mistake, then the policy is, in my opinion, misleading.

My advice is to read the terms very carefully before entering your payment details. Based on my experience, I would avoid this service.

They are a scam and misleading! Dont use it. they do not refund. SCAM!!!!!!

This company is a big sacm. It runs add and make logo looks like claude. They charge you money by fraudelent practices. If you accidentally get a subscription thinking you are paying for Claude and then ask for refund, even if you are within the guidelines of refund policy they do not refund your money. Everyone who see this feedback report this Company as much as possible so that scammers like these are shut down.

Chatly has no problem accepting payments but makes it almost impossible to cancel account. Endless roundabout from one unhelpful page to another, no response to e-mails. Not recommended.

I purchased the premium membership expecting unlimited or reasonable usage, but I was given only 90 credits. Those credits are used up after just one or two messages, making the premium subscription practically useless.

This feels very misleading because the limitations were not made clear before I subscribed. Charging for a premium plan while providing such a small number of credits is extremely disappointing.

I would not recommend this app. Read the subscription details very carefully before purchasing so you know exactly what you're paying for.

Worst company and product I have ever used. Their chatbot convinced me that I need to switch to their service and pay. I did it and it failed miserably in creating even the basic tasks, I even gave them proof of it. They dined the refund. And few months later the subscription somehow renew itself. They have a full list of situation which you are denied refund. Only If you react in 12 hours of the automated subscription renewal, Only if you are in EU country, only if its a specific related problem, then you can get a refund. And you will get maximum of 50% refund and not the entire sum you paid for their awful service and shitty product. Stay away from this toxic company. It's a fraud at best. Those people are evil.

this is a scam! uses phishing advertising pretending to be other AI platforms. Stay away!

Publicidad engañosa, usan claude para llevar directo a las compras de los membership que son de una plataforma que no corresponde. venden mentiras, halan las personas a traves de engaño y no es confiable porque ademas sus politicas de privacidad no resuleven nada. osea se excusan que tu error no es su problema, deberia google bajarlos de exposición.

SCAM! BEWARE! I know a lot of people are quick to judge and call a company a scam out of frustration or emotion. But rest assured, this is truly a scam. I purchased an annual subscription back in December, which was advertised as having unlimited regular chat with a decent variety of AI models, a monthly allotment of premium AI credits (images, videos, etc). It worked great for a few months, and then suddenly I could not use my subscription at all. Everytime I would place an AI query, it would throw a sales window at me saying that my subscription doesn't include AI chats and I must pay for a pro plan. I spent two weeks arguing with their suppot departments and they keep responding that they changed their rate plans so my subscription is no longer valid. I paid for an annual membership, I'm not even half-way through it, and they cut it off. This is, by definition, a scam. Be warned, this is truly a scam. I since gave up and switched to ChatDay. They are much better, a bit more expensive but not so much as to matter really. What's more important is that it works properly, is not a scam, and their Claude Sonnet model works SO MUCH BETTER than Chatly! Trust me, do not pay for their services, they will steal your money and cancel your subscription on you!