ChatlyAvis 

I paid $90 for a Chatly subscription after clicking what I believed was an ad for Claude AI.

The branding and ad placement made it appear connected to Claude. It was not.

When I realised the mistake, I contacted support immediately and requested a refund. The response was a flat refusal. They stated that accidental purchases are not refundable under company policy.

No flexibility. No goodwill gesture. No accountability for misleading marketing.

They cancelled auto renewal but kept the full annual fee.

If you are searching for Claude AI, double check the URL before paying. This is not Claude. It is a separate product using similar positioning in ads.

I would not have purchased if the distinction had been clear.

They decieved me into poaying thinking i was acutally paying for ClaudeAI. It looked offical save for a small hidden Chatly, (i shoudl have noticed but didnt until it was too late) then they outright refused a refund.

AVOID this shameless company scamming people!!

This is pointless because the only people that end up here looking at it are the ones that have also subscribed by accident. But what it says there in the AI is 100% true so stuff these guys

Review summary
Based on reviews, created with AI

Most reviewers were let down by their experience overall. Consumers express widespread dissatisfaction with the company's refund practices. People report difficulties in obtaining refunds, even when meeting the stated policy conditions. Many describe the refund process as unfair and misleading, with support teams often unresponsive or unhelpful. Several reviewers mention accidental or mistaken subscriptions, further complicating refund requests.

Consumers also report issues with the subscription and the service itself. A number of reviewers say they were misled by the website's appearance in search results, mistaking it for an official page of another service. The customer service is described as poor, with delayed responses and unhelpful support.

They falsely advertise as Claude AI but you are NOT getting the paid service of Claude AI, only a link to the free version. Luckily I was able to get my money back for the 1 year subscription by making a claim with Mastercard as they are a known scam company committing fraud. I did not use a single token or make a single inquiry in their platform before cancelling my subscription and fulfilled thier requirements listed in their cancellation policy but they still refused a refund. You basically get an AI generated email back after about a week that gives you some BS excuse for not getting a refund. My reason was that they do not give refunds because I was the one who made the mistake. I sent this email to Mastercard to prove I had tried to get my money back through them first so make sure you have a good email record that clearly explains that you have fulfilled the cancellation requirements. Good luck out there!

scammers
they dont respect europe law

I accidentally subscribed thinking I was subscribing to something else.

Although I never used the product and requested a refund on compliance with their policy they refused forcing me to get the refund from my credit card provider.

I would give 0 stars if I could. They modelled their software to look like Claude, and then sponsored their google ads so that when you search Claude it comes up first. I accidentally purchased their pro version instead of Claude and immediately cancelled and requested a refund and they denied it.

This is a scam. Do not get this product.

This is a scam.

I subscribed to Chatly (chatly.solutions) after finding it via Google while searching for Claude/Claude.ai. The way it appeared in search results made it feel like a direct route to Claude, but it’s actually a third-party “multi-model” portal.
Within a few hours I realised it wasn’t the service I needed and asked to cancel and request a refund. I had not meaningfully used the service. Support refused the refund, citing “misunderstanding”, without clearly applying their own published refund criteria for UK/EU customers (time window + minimal usage limits).
My takeaway: if you want a specific service (e.g., Claude), you’re better off subscribing directly with the provider rather than paying for an intermediary portal that may be difficult to unwind if you change your mind quickly. After several emails and requests they finally refunded.

Chatly practices deceptive marketing by masking search results as other companies, such as Claude. It then disregards the EU Consumer Rights Directive and its own published refund policy, which requires that consumers are eligible to request a refund if they cancel their subscription within 14 days of purchase.

I cancelled within minutes, as soon as I realized it wasn't Claude I had purchased. I have been trying to get a refund for 3 weeks and it seems my only option now is to report them to the European Consumer Centre.

I have little hope of that working, since they seem to be hiding behind an EU registration and based elsewhere.

If I could give a 0, I would. I subscribed for an account thinking it was ChatGPT and now it is impossible to cancel my subscription. I cannot log in (the website takes me in circles) and they will not return my email. I have just filed complaints and blocks with my credit card company. This is a SCAM!

Scammers. They impersonate other AIs, and refuse to handle refund, breaking EU laws in the process

This company bought Claude's keyword on Google Ads and made an Ad with Claude's name, in which I clicked and signed, being completely mislead. I activated their refund policy a week ago and they didn't even respond to it.

This is outrageous and a total scam, don't ever buy this!

Scam service posing as Claude/ChatGPT in search results and refusing refunds.

Site is designed to fool abd defraud customers.

Unfair refund policy and poor support.
I requested a refund immediately after a mistaken subscription, but they refused it 16 days later, claiming 'non-reversible costs'. They do not respect the 14-day cooling-off period. Avoid this service if you want your consumer rights respected.

Its a scam, they just make money off people that subscribe to them by mistake.

scam. misleading.

Advertising is misleading. Thought I bought Claude. Subscription cancelled. Stay clear.

This was one of the most hostile and disappointing customer service experiences I’ve had.

I made an honest mistake during checkout, caused directly by the company aggressively pushing its product while I was attempting to purchase a different plan. I never used the product at all and contacted support within minutes to cancel.

Despite this immediate, good-faith request, the company refused outright and responded by hiding behind boilerplate terms and conditions. There was no attempt to apply judgment, fairness, or even minimal customer care. The tone and approach felt punitive rather than professional.

This was a situation that could have been resolved instantly with basic goodwill. Instead, the company chose a rigid, confrontational stance that prioritizes extracting payment over treating customers reasonably.

Based on this experience, I strongly advise others to be extremely cautious. If something goes wrong — even immediately — do not expect understanding, flexibility, or customer-focused behavior.