Chepstow Trade Centre Ltd Avis 

205
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Found the car I was looking for online and upon requesting information, I was greeted by Mark with all the information I needed. Communication was good and concise - Mark provided me with everyth... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Buying a car can be a daunting experience particularly when in late 70s and female! On my first visit to Chepstow Trade Centre I had a rough idea of what I needed mainly based on my husband's red... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We visited last week after seeing a few cars online, and from the moment we arrived Mark was super friendly, helpful and welcoming. He even let us view a car that had literally just arrived and was st... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

We had an issue with the car we bought from chepstow trade centre but in all fairness Tim (owner) was true to his word & did fix the car. It was a gearbox issue on an auto & he paid to have it replace... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Concessionnaire automobile
  2. aussi dans
  3. Service de transport
  4. Vendeur de voitures d'occasion

Écrit par l'entreprise

Welcome to Chepstow Trade Centre Limited Here at Chepstow Trade Centre Limited we strive for quality, service and reliability to ensure all of our customers will not only receive a great experience but have total reassurance when buying a new car. Clarity is at the forefront of our minds that will ensure great communication from the start along with great aftersales care that is paramount to any purchase. We believe any business is built on repeat custom that demands a seamless process with a great buying experience from the start, which will then build confident strong relationships with our existing and future customers moving forward. Chepstow Trade Centre Limited are based on the Boxer Trading Estate, On Ponthir Road Caerleon. And are easily accessible from all areas of Usk, Cwmbran, Newport, Pontypool, Cardiff, and the surrounding areas.


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4,8

Excellent

TrustScore 5 sur 5

205 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

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4,8

Tous les avis

(205)

68 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Fantastic customer service

Fantastic customer service, car was in great condition, staff helpful and the whole procedure of purchasing the car was easy and stress free. Highly recommend

7 novembre 2025
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Réponse de Chepstow Trade Centre Ltd

Hi Sally, Thank you for this review really goes along way. We wish you all the best for 2026 regards Tim director.

Noté 1 sur 5 étoiles

I wouldn't buy a car from tim we when…

I wouldn't buy a car from tim we when to pick up our ford kuga when we got there tim told us to take the car to a garage, because the engine management light was on
We drove the car.The car went into limp mode taking it to the garage the man in the garage told us he i don't knock the light off.we ad my 3 years old son in the car a tractor needly hit as we was stack on a dual carriageway as the car was cutting out phoned tim he didnt care he told as to fine a way home with my little boy we was in the car for 4 hours tim had the car back i give him a chance to fix the car waiting 3 weeks it have the car back tim told the finance company that the car wasn't fixed and it wouldn't start but en we have speeding ticket through the door when tim ad the car he siad he we put water in the diesel and he know that we didnt put no diesel in the car tim u can phone the police and I will tell them everything threatening me.Don't work i'm not someone that you can bully either.

30 octobre 2025
Avis spontané
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Réponse de Chepstow Trade Centre Ltd

Hi there, To who ever wants to hear my side of the story I can provide call recordings and proof of text messages to this person. I will leave it there and If people would like I can provide the recording of the customer being verbally abusive and threats down the phone. Also I have calls from the finance company saying they understand why i did not want the customer to have the car back and deal with them due to there threats and abuse hence why I unwound the deal. Just for clarity the car is now sold and the customer is more than happy with the car. Again anyone want to hear my side then I am more than welcome to share everything I need to Text's, Phone call recordings even the recording with the finance comapny telling me not to give the car back we will unwind the deal as we dont want abusive customers either, Anyone can ask me for that I'm more than happy to shine some light on this one for sure. This is the second car this customer has handed back to a dealer may I add as I spoke to the other dealer, We have also reported this to the police as harrasment also with a case number. We have never bullied you or even raised our voice recordings will prove this hence why we have the recording system in place and cameras and so on please stop with the harrasment as you are not a customer it is classed as slander which police have told me. Regards Tim director.

Noté 5 sur 5 étoiles

Good quality cars and customer service

Bought a 2012 Suzuki swift from here as my first car. Very nice nippy car. Have absolutely no complaints about it. Good price with a warranty I would definitely recommend this place and buy again in future if need be. Very good customer service and overall buying the car was hassle free.

16 novembre 2025
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Réponse de Chepstow Trade Centre Ltd

Hi Wil, Thank you for taking the time to write this review really does help. It was lovely to meet you and your dad and we here at CTC wish you all the best for 2026 and your gap year lol, Regards Tim director.

Noté 5 sur 5 étoiles

Took a chance...

Took a chance and bought a car remotely, Chepstow Trade Centre arranged delivery and took my vehicle in PX. Couple of little niggles were sorted to my satisfaction and I am very pleased with my new car.

29 octobre 2025
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Réponse de Chepstow Trade Centre Ltd

Hi Anita, Thank you for this review it shows all our future customers how we do buisness long distance, The Inflation kit has been ordered and will be with you shortly, Also Mark has been in contact with you via Text message Regards Tim director.

Noté 5 sur 5 étoiles

Fast and efficient service

We viewed the car on the Monday and were able to reserve it that day to test drive on the Friday! Quick service and reassured us all the way. Was a lovely experience and very helpful!

14 novembre 2025
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Réponse de Chepstow Trade Centre Ltd

Hi Gabriella, Thank you so much for writing this review it really does mean alot to a buisness like our that we get reviews so thank you for this. We here at CTC wish you all the best for 2026 regards Tim director.

Noté 5 sur 5 étoiles

Bought a lovely BMW from the guys at…

Bought a lovely BMW from the guys at Chepstow. Tim was brilliant and really helpful. The team there did a great job on the car and looks like a brand new car !

100% recommend these guys for your next car

1 novembre 2025
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Réponse de Chepstow Trade Centre Ltd

Hi David, Thank you for taking the time to write this review it really does help more than you know for a buisness like ours Regards Tim director.

Noté 5 sur 5 étoiles

I had an amazing experience

I had an amazing experience, the car was absolutely perfect when I picked it up and they made sure all the work was done and fit to drive, excellent customer service!!

5 novembre 2025
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Réponse de Chepstow Trade Centre Ltd

Hi Liliana, I'm Glad your happy with the service we gave you here at CTC, It was lovely to meet you, Also we here at CTC wish you all the best for 2026 regards Tim director.

Noté 5 sur 5 étoiles

A brilliant experience from start to…

A brilliant experience from start to finish. As soon as I made an enquiry on line I was contacted via email. We arranged to meet on Sunday. Upon arrival we were greeted and told to "take our time, no rush" my wife found a car she liked and the deal was made. Highly recommended 👌. The warranty provided tells you the standard of service and commitment to protect the buyer / customer.

2 novembre 2025
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Réponse de Chepstow Trade Centre Ltd

Hi Neil, I'm Glad your happy with the service we gave you here at CTC, It was lovely to meet you and your wife, Also we here at CTC wish you all the best for 2026 regards Tim director.

Noté 5 sur 5 étoiles

i would definitely recommend this company

i would definitely recommend this company for many good reasons, they will help you in the best way possible with anything, if you are struggling to find what you want they will help to find the best match for you. i seen a car on auto trader and it was ready within a week! mark helped me find everything i needed with this car and he also helped me cover all the costs i needed to pay. i would definitely go back to this place if i need to find a car again, thankyou mark for taking good care of us:)

25 octobre 2025
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Réponse de Chepstow Trade Centre Ltd

Hi Mia, Thank you for taking the time to write this review it really does help more than you know for a buisness like ours Regards Tim director.

Noté 5 sur 5 étoiles

Would certainly recommend Chepstow…

Would certainly recommend Chepstow trade centre. Customer service was brilliant and extremely helpful and brilliant prices. Wouldn't go anywhere else for a car these are the best.

25 octobre 2025
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Réponse de Chepstow Trade Centre Ltd

Hi Rachel, Thank you for taking the time to write this review it really does help more than you know for a buisness like ours Regards Tim director.

Noté 5 sur 5 étoiles

2012 Honda Civic good condition

I came down having looked at the car online and wanting to inspect it further before potentially buying. The guys at Chepstow Trade Centre were really friendly and welcoming, but not pushy or tried to sell me too hard. They allowed me to inspect the vehicle thoroughly and take it for a test drive. The car was in really good condition despite it being a 13 year old Honda Civic, and I was able to drive it away due to it being MOT'd and serviced. I think you always need to do your research on cars before you buy them, but I'd still happily recommend Chepstow Trade Centre to others as it was a great experience overall. I've had to drive the car heavily since purchase (back and forth Berkshire), and it runs like a dream.

18 octobre 2025
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Réponse de Chepstow Trade Centre Ltd

Good morning Dafydd, We are happy here at CTC that your happy with the service you have been given. Also want to thank you for taking the time to write this review it really helps the buisness move forward Regards Tim director.

Noté 5 sur 5 étoiles

Picked my car up on Saturday very…

Picked my car up on Saturday very helpful and very professional very happy. I would definitely recommend to friends and family.

18 octobre 2025
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Réponse de Chepstow Trade Centre Ltd

Good morning Amanda, We are happy here at CTC that your happy with the service you have been given. Also want to thank you for taking the time to write this review it really helps the buisness move forward Regards Tim director.

Noté 5 sur 5 étoiles

Tim the owner was so helpful and…

Tim the owner was so helpful and answered all questions and made my worries disappear and couldn't do enough to help us, will definitely be using his car garage again in the future

23 octobre 2025
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Réponse de Chepstow Trade Centre Ltd

Hi there Allen, It was lovely to meet you and the family today and I'm so glad that we have managed to do buisness with you. Also I'm glad you took the time to write this review means alot it really does so thank you Regards Tim director.

Noté 5 sur 5 étoiles

Great Customer Experience

I recently bought my Corsa from the Caerleon site. Mark and his team were professional, friendly and helpful in making my decision and did everything they said they were going to do prior to collection of the car.

I would definitely recommend them and the customer experience I received was first class.

17 octobre 2025
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Réponse de Chepstow Trade Centre Ltd

Hi Alan, Thank you for this review really does go along way to show our future customers how we do things. Regards Tim director.

Noté 5 sur 5 étoiles

Marks Service

Mark was brilliant start to finish. Couldn't find a fault if i tried. Thank you guys. Would recommend!

17 octobre 2025
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Réponse de Chepstow Trade Centre Ltd

Hi Etahn, Thank you for this review really does go along way to show our future customers how we do things. Regards Tim director.

Noté 5 sur 5 étoiles

Brilliant friendly service

Called into the site purely on the off chance. Was looking for a replacement car after mine was written off. Was put under no pressure as we walked around the site looking. When I approached Mark to ask if I could look at one of the cars he was great got us the key and left us to look at with no hassle but was there to ask any questions we needed to. We decided we wanted to buy the car. The paperwork was completed with no hassle or problems. He then arranged a service and new mot for the car I was then rang by Tim on the morning of the second day to say the car was ready to be collected. It then took less than half hour to do the final paperwork and drive off with my new car. A TOTALLY stress free and pleasurable experience. Highly recommend the company and the two guys I dealt with. Thankyou both for all your help.

16 octobre 2025
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Réponse de Chepstow Trade Centre Ltd

Good morning Brian, I'm so glad your happy with the way we do things here at CTC. We do try our best to give the best customer service we can and I really do appreciate you taking the time to write this lovely review it really does mean alot Reagrds Tim director.

Noté 5 sur 5 étoiles

Trust worthy company.

My wife and I were looking for a reasonably priced run around for short trips. Having seen one or two cars on the Motors website, one of which was a very nice 2010 Renault clio, I contacted Mark at the Caerleon site who could not have been more professional, and pleasant. He did everything he could to make the whole process of viewing, test driving, and purchasing the car stress free. I feel that the service that both myself and my wife received, was exceptional and I have confidence in recommending Chepstow Tade Centre Ltd to anybody looking to purchase a pre owned vehicle. I don't give glowing reviews lightly, but on this occasion, well deserved! Mandy and Martyn Wills.

15 octobre 2025
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Réponse de Chepstow Trade Centre Ltd

Good morning Martyn, I'm so glad your happy with the way we do things here at CTC. We do try our best to give the best customer service we can and I really do appreciate you taking the time to write this lovely review it really does mean alot Reagrds Tim director.

Noté 5 sur 5 étoiles

Purchased a volvo xc60 from here

Purchased a volvo xc60 from here.
From the very start Mark showed excellent help and communication.

Upon arrival it was a fun and relaxed . We had many laughs a daunting experience suddenly became an enjoyable one.
I had an issue with a sensor warning light coming on a couple of days later, it was all sorted quickly and efficiently by the team. I love the car and am very happy with whole experience
Thanks guys you deserve to go up the road and treat yourself to some lunch I know you love it there
Thanks
David

19 septembre 2025
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Réponse de Chepstow Trade Centre Ltd

Hi Shaun, Thank you for this review really doe's go along way to show our future customers how we do things. Regards Tim director.

Noté 5 sur 5 étoiles

The team are truly lovely and kind people

We recently bought a car from this garage and couldn’t be happier with the whole experience. The team are truly lovely and kind people – from the very start they made us feel welcome and supported. Before handing the car over, they carried out a full service, fitted new tyres, and made sure everything was in perfect working order.
The car itself is spotless, clean and shiny, and drives beautifully. I am disabled, so my wife will be the main driver, and they were very understanding of our situation – patient, caring, and never pushy. It really felt like they wanted us to be happy and safe in our new car.
Highly recommend this garage to anyone looking for not only a great car, but also honest and genuine people who go the extra mile for their customers.

30 septembre 2025
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Réponse de Chepstow Trade Centre Ltd

Hi Aldis, Thank you for taking the time to write this review it really does mean alot to us here at CTC. Regards Tim director.

Noté 5 sur 5 étoiles

Very friendly people and happy to…

Very friendly people and happy to explain all the details of buying a car. They were very easy to deal with and we've come away with a lovely new car while part-exchanging our old one for a fair price.

30 août 2025
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Réponse de Chepstow Trade Centre Ltd

Hi Georgie, Thank you for taking the time to write this review it really does mean alot to us here at CTC. Regards Tim director.

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