Cherry Lane Garden Centres Avis 

I've given this review 1 star because most aspects of the GC are excellent - wide range of goods, lovely staff, good café.... however the owners really need to do something about the intense heat.
We go on a regular basis and even on a warm day, the heat inside has cut short our visits.
But on a day like today which was hot, the heat inside the main building was unbearable. They have massive fans dotted about, which do nothing more than blow hot air at you, because the roof is made of glass/plastic, with no visible vents to let any of the stifling heat out. The shop is situated in what at one time must have been greenhouses, which, once converted to a shop, should have been upgraded to a level that paying customers expect.
My friends and I ended up leaving 2 hours earlier than normal, even though we wanted to look around more to make further purchases.
We shan't be going again unless something is done for the comfort and welfare or their customers (and staff!)
At least something is finally being done about the smelly loos!
Shame on whoever owns this place.

Appalling Customer Service.

The garden centre at Tickhill is very large and there's an enormous choice of items to buy. The trouble is we couldn't stay too long as it was extremely hot and uncomfortable. However staff cope with it, I'll never know. Surely the owners are not adhering to health & safety regulations. We went into the cafe and sat by the door to try to cool down. After we had eaten, a staff member told us we shouldn't have sat there with our dog. Where were the signs informing customers of this??
Nice garden centre but put off by the lack of consideration for customers and staff regarding air conditioning and lack of signage.

Has anyone noted the Arrogance of the owners and "Management" of all Cherry Tree Garden Centres ? Total disregard for customers reviews and not a single reply from them to any comments left by their customers.I loathe this company and will never go back.Incidentally I was just wondering if the Tickhill site has done anything at all regarding the instore temperatures suffered by their poor staff.I left a review about this recently but heard nothing back !!!

I feel I have to write a review due to the rude staff, lack of plant knowledge, and just a total disregard for customers waiting at the tills. This is for the Countesthorpe, Leicester centre.
I have visited twice recently. First time with my partner, and we asked if they had a specific well-known plant. No one had any idea what it was !! We also had to queue for 15 minutes to pay for the items we did buy. Once at the till, we were served by a long-haired unkempt man who absolutely stank of alcohol. He ripped off a security tab from a box that took extra carborad with it that had the instructions on. How thick can you get !!

On the second visit, I had to bring back a faulty/damaged item. On entering the store, I asked an assistant if there was a 'special till' I had to go to. No, it was the answer, so i joined a queue with at least 12 people queuing to pay. Once it was my turn , I unfortunately got the same long-haired lout who told me to go to another till and so I had to wait again!!
As for the cafe.....go elsewhere, Palmers Garden Centre in Leicester is far superior for its cafe and plant knowledge. This used to be an excellent garden centre before it was taken over by Cherry Lane

Whilst the store had much to offer including the garden centre. Many plants etc good quality. however food we had in the restaurant was of a very poor standard Quiche was barely edible and the sausages in the sausages and mash were tough. Such a pity

Lovely outside area, trying to hear birdsong with a nice coffee. Spoilt by loud whining music. Why is this allowed everywhere.

I would like to leave a review about my view to the south view store today, I came in needing 4 bags of soil, which were outside the front of the store, I'm 20 weeks pregnant and was alone so I went in and asked if someone could help me. a young gentleman called Colby offered to help me. Colby loaded up the trolley for me, he then noticed I was struggling to push the trolley once it was loaded, he offered to push the soil through the shop to the tills for me which I was extremely grateful for because I would of been stuck and unable to purchase the soil without his help. Colby then offered to put the soil in my car for me to! your garden centre definitely need more staff like Colby, he had very good customer service and is a real creidt to your store. I was very grateful for Colby today.

I have also in the last 3 weeks visited the cafe and the other cafe and soft play in the south view centre and food was lovely although slightly pricey but where isn't now a days. I would definitely return for food and soft play again.

Visited cafe with a disabled and registered blind relative at 2.50pm on Saturday for late lunch. Relative unable to read blackboard so got seated and looked around for a menu but had to ask a member of staff for one, which was brought to us a few minutes later. Having read out the menu and decided on meals for the three of us, I went to the counter and joined the queue which was moving slowly. As we drew closer to the till, a woman from the kitchen came out to the queue and declared loudly “the kitchen is closed - closed at 3 but there is coffee and cake”. No apology, no sign anywhere to inform the customer. Blackboard clearly stating what’s on offer but no indication of opening times above the board or on the physical menus. No mention by the staff member who brought the menu to us at 2.55! Very disappointing, especially as the detail on the website said 4pm! Needless to say, we left the cafe along with several others in the queue and had a fantastic lunch at The Pier Hotel, Gorleston, instead! Cherry Lane needs to get its act together and be more transparent with their opening hours!

Lied to by customers services. So glad I didn’t spend ££££ online with them. Dodged a bullet.

prices in the cafe are very high, had a mince pie and it was all dried out and awful, the price of a piece of cake and a coffee are ridiculously high at over five pounds.

I used their cafe and had coffee and teacake. Not a patch on what it used to be. The teacake was for some reason flattened and toasted on both sides so it was dry especially as meagre amoi]unt of butter supplied. Wouldn't have again. Coffee was so so and not very hot.

Went to dog friendly cafe (Not). My tiny chihuahua puppy was told to put her on floor. She's not old enough. Will not spend 1 penny there again.
They have lost out big style. Absolutely disgusted

Cherry Lane Garden Centre, Tickhill, Doncaster.
Went in this morning 27/3/2025 to check measurements and order a gazebo and pick up a few other bits

Kelly served us and she was very friendly and a brilliant help throughout, nothing was too much trouble. Great customer service!! Thankyou Kelly.

I visited the Cherry Lane GC (Barnett Hill) on Sunday afternoon in Hagley, Worcs with my son and we had a snack in the cafe. We wanted a hot meal but even though the cafe is open till 4.00, there was no hot food or sandwiches just after 3.00. A man two in front of us in the queue wanted a sandwich and they made one for him. So I had a sausage roll and my son had a chicken, leek & ham pasty. The pasty went in the microwave. On the Monday morning my son started to feel really unwell and had to go home from work with really bad stomach cramps, aching all over, bad head and has been off work all week with no appetite and just wanting to sleep. He has been to see the doctor this morning and has been diagnosed with possibly food poisoning or gastroenteritis. I don't think putting it in the microwave was a good idea

Cherry lane poddington
What's happening to the cafe
Ordered cheesey chips came chips stone cold. Replacement chips came hot this time but chips very hard

Had breakfast with Santa - and what a great time it was - the children just loved it - and the two Elves entertained the children throughout getting them ready for Santa's visit. He didn't disappoint. fat and jovial with a real beard and a deep happy voice - he read the children a wonderful story before handing out their presents.
It was great for all our family, Nan & Pops, Mum & Dad and the kids

The actual shop was OK but the cafe was over priced extremely slow service . Cheap products and they have no idea how to cook poached eggs . To many staff standing around chatting . I saw 2 people leave the queue and walk out .

A wonderful staff member called suzanne

Utterly dreadful. The Bradmore (Nottingham) centre has 'lost its way'. The product range has been widened significantly to now include a poor and superficial assemblage of stuff you may not want, while lacking things you may need. As a staff member explained, it is now a discount store. It is trying to compete with The Range, B&M, Poundland. The horticultural and garden products are over-diversified, much like all other product ranges. Frankly, it is not worth a journey (and I live a few metres away!).