Olivamode Avis 12

This is a scam by this Chinese fake ghost shop. Great pictures on line, with useless rags getting sent you, and you try and return them back to
I would suggest the you never use them.
Always always use trustpilot to verify companies or reviewers as verified

The order arrived in nice packaging, and the sandals fit perfectly. They will really help with my arthritis. Overall, a great experience!

Oliva Mode and it's many other name variations all over the world, including the US, are a Chinese company. The website looks professional and gives the impression it is based in the Netherlands, however it is not. They try to copy designs from well known brands found on the net. The products are cheap in quality, but not price and they came delivered in a plastic bag. The £49.95 sandals (reduced from £100) were nasty, they are plastic, not leather, the wrong size, just awful with no markings of any kind, size, materials etc and so light in weight (keeps the postage price down for them I guess!) I wish I had read the reviews before buying. I am not going to waste my time trying to get a refund after reading the other reviews on here. I won't inflict them on a charity shop. In the bin they go, two hours after delivery. I don't understand how anyone has given them more than one star. If I could give them no stars at all I would. The only thing of any quality was their professional business card offering 10% off another purchase

I had a great experience with Olivamode. The ordering process was easy, the communication was clear, and my order arrived as expected. The product matched the description on the website and the quality was exactly what I was hoping for.

What a disaster - the website looked legitimate and the pictures and the pricing suggested the quality was good. Nearly a month after ordering I received the garments which were the worst quality imaginable, €75 for cheaply made, horrendous fabric and completely unwearable clothes. I wish i had checked the reviews first. I have requested a full refund but not optimistic given others experience - stay well clear.

What a rip off.
Ordered sandals...took 3 weeks to arrive. Totally overpriced and when arrived they're cheap nasty and don't fit.
Have emailed them 3 times for their returns policy and refund and they don't reply.
I'm really unhappy and demand my money back in full.

Terrible company
Ordered because the product looked good and good price but very very misleading. I bought runners and they were extremely bad quality and smelled of plastic. Tried to return and like previous reviews, got the run around re shipping and return costs and they said they'd give me a 20% refund. Absolutely disgraceful, will never buy from here again. I should have checked trust pilot first.... I wont make that mistake again.

I ordered two pairs of shoes from Oliva Mode for £90, but when they arrived (after several weeks) they looked nothing like the photos shown on the website and the quality was very poor.

When I contacted customer service, I was offered a 20% refund to keep the items and told if I did want to return the items then it be at my own risk and expense - but they advised against it they had experienced issues with returned parcels not being received.

Given the items were not as described and of poor quality, it is concerning that I was expected to cover return costs, which is inconsistent with basic UK consumer protections requiring sellers to bear return costs in such cases.

Despite the company being registered in the Netherlands, the items were shipped from China (which is not disclosed on the website). Returns also had to be sent back to China to an address that major couriers like DPD do not even service. I ended up paying nearly £30 via Evri just to return the items.

The entire process has been frustrating and misleading. I would strongly advise against ordering from this website.

I received shoes, paid £54.95. They look absolutely nothing like the photo. They look cheap and smell cheap, don’t waste your money. I have been told that to return the shoes for a full refund I need to send them back to China via tracked postage and won’t be reimbursed for this cost. It will cost me nearly £30 to return them. Disgusting. I will never buy from this company again.

Well from now on I will always check TRUSTPILOT!!!
This 'company' is terrible.
1) sizing for uk (at least from my experience) eg. I ordered size 8 sandals for myself, too small for my daughter as a size 6 !!!
2) returns almost impossible and very expensive and no proof that item will be received!!
I was offered a 20% refund and keep shoes (on shoe priced in the £50 plus price bracket)
My first purchase from this 'company'
And my LAST.
I recommend everyone check out Trustpilot before buying from any 'company' that you don't know or trust.

Ordered sandals size 8 (women's), took a while to receive. They arrived and were more like a size 6! I asked to return and was only offered 20% refund,vas they said return would be too expensive. I took the 20%, as knew, that if I pursued it. Would have been a waste of time...very disappointed. PLEASE AVOID!!!!

I ordered shoes, they took a while to.arrive. they look nothing like the photo so I went to return. In a nut shell:
To return it is my responsibility to send to China at a cost.of nearly £30. Shoes were £54. No guarantee shoes will arrive because of the war and 9 out of 10 returns dont arrive and this will be at my risk.
Alternative keep the shoes (which I don't want) and receive a 20% refund. I chose this option and then decided to go back to them. I have never heard of a returns option so unreasonable in the UK .
They wont budge and say it is clear on their website. This is an Amsterdam based company and I should have known they dealt with various other companies but how is it my responsibility to return the shoes to China? It is them i am.dealing with.
DONT USE