Fast service the communication durning the order and after on my delivery. We used zip ties too help hold the parts of the tarp in placing it properly . You guys could put that in yr kits too help bu... Voir plus
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Lisez les avis des autres
Chery has answered all my questions and been up front with information. Delivery was on time and simple. Just opened the box and peeked in, nothing but rain this week so still in the box. Neighbors... Voir plus
We ordered some hardware to put up gates for our front entryway. When they arrived, the box was totally open. The one top of the one piece the ball on the top was broken off and missing and smashed. T... Voir plus
I haven’t had the chance to assemble yet. I’m very excited. Delivery was perfect, delivered in a metal crate to prevent damaging its contents. I’m hoping to get my containers set where they are need t... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence. What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule. Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.
OUR PROMISE TO YOU
Écrit par l'entreprise
- Your satisfication is our #1 goal.
- Even though we strive to provide the best service possible, there may occasionally be imperfections. If you experience any issues, please contact us at your earliest convenience. Our team will be happy to assist and make things right.
Coordonnées de contact
65 Commercial Ave, Garden City, 11530, NY, Etats-Unis
- 888-589-8148
- Service@cheryindustrial.com
- cheryindustrial.com
Holiday Sales
3,9
Bien
339 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 67 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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I kept calling to talk to someone in…
I kept calling to talk to someone in parts never got through to anybody in parts and no one would call me back piss poor service
27 mai 2026
Réponse de Chery Industrial
We sincerely apologize for the unpleasant experience caused by our mistake. Our after-sales team will contact you shortly. We regret any inconvenience this has brought you.
Ginny was great at first
Ginny was great at first, speedy delivery as promised! after damaged post box was opened, both posts have severe scrapes. This looks like it came from your as-is collection!!! I called and left a message last friday and nobody returned my call/complaint!!
28 mai 2026
Réponse de Chery Industrial
I’m truly sorry for the unpleasant experience. Your feedback has been sent to our dedicated after-sales team. They will reach out to you right away and handle your case properly. We sincerely apologize for the damaged items and for failing to reply to your call last Friday.
item did not ship
item did not ship, poor customer communication. trying to get my money refunded. will be reporting to Better Business Bureau. i have received the run around where my order is even though i have paid in full. given false fed ex tracking numbers as well. Use a different company.
20 mai 2026
Réponse de Chery Industrial
I’m deeply sorry for the terrible experience and the lack of communication on your order. We take full responsibility for the issues with your shipment and tracking. Our team will contact you shortly to resolve this immediately. Thank you for your patience. Apologize to you again!!
Thanks the gate looks great and showed…
Thanks the gate looks great and showed up perfect the proses went good
18 mai 2026
Product ok
Product ok, you they will spam your email after you purchase anything from them.
15 mai 2026
Réponse de Chery Industrial
Thank you for choosing our product and we’re glad to hear it works well for you. We are very sorry for the inconvenience caused by our follow-up emails. We will immediately stop sending these emails to you. Thank you for your feedback!
Delivery driver contacted updated me…
Delivery driver contacted updated me delivery was easy
13 mai 2026
Very easy ordering process.
Very easy ordering process.
Great online customer service.
delivery was ahead of schedule and driver did excellent job.
19 mai 2026
Process was fast and easy
Process was fast and easy! I was notified when product arrived! I highly recommend this company.
19 mai 2026
So far, pretty disappointed.
So far, we are dissatisfied with the units we purchased from Chery Industrial.
We purchased three bathroom/shower units and one double toilet unit.
The units appear to be sturdy, but we have immediately discovered a number of defects and problems.
First, the plumbing from the toilets to the exterior of the units have large gaps, allowing for ingress of dust, rodents, etc.
Second, the plumbing in the double toilets leaked as soon as we attached the water source. The leak was both to the interior and exterior of the unit. Had guests started using this unit, we would have had substantial leaks of sewage both inside and outside the unit.
Third, the double toilet unit has the commodes flush against the back wall, so we had to remove the entire commode to repair the cracks in the plumbing causing the leaks. This is a poor design.
Fourth, the shower heads failed *immediately* upon use. While Chery's customer support has been helpful and offered to send us replacement parts, we are having a difficult time trusting that Chery will send parts that are of sufficient quality. We will therefore be purchasing replacement parts and invoicing Chery (your customer service agent, Win, has said Chery reimburses for "owner repairs," which we appreciate).
Fifth, the shower curtains were of very poor quality and required immediate replacement.
I remain hopeful that these units will work out in the long run. However, it has been disappointing that Chery Industrial and/or its manufacturer has cut so many corners. These units are important to the vitality of our RV park. Our park has previously been mostly limited to "self-contained" RVs which have bathroom/shower facilities. This limitation shut us out from large numbers of the visitors to the area (campers, van lifers, etc.). The units we purchased from Chery Industrial were intended to resolve that limitation. However, the defective issues have made reliance on these units a questionable thing.
15 mai 2026
Réponse de Chery Industrial
We are truly sorry to hear you encountered multiple quality issues with the bathroom and toilet units, and we sincerely apologize for all the troubles and disappointments these defects have brought to you.
We take all your feedback very seriously. Issues including pipe gaps, water leakage, flawed design, faulty shower heads and inferior shower curtains stem from insufficient quality control on our end.
Your detailed complaints will be submitted directly to our production and design team immediately. We will conduct thorough inspections on relevant product structures, pipeline connection techniques, material selection and finished product quality. Strict optimization and improvement will be carried out to avoid similar flaws in future products.
We appreciate your understanding and tolerance. Regarding the replacement parts and repair reimbursement matter, we will cooperate fully with you to settle related issues smoothly.
We hope we can regain your trust with improved product quality and responsible after-sales service. If you have any further concerns or suggestions, please feel free to contact us anytime.
Great love the gate
12 mai 2026
My oder took over 30 days to get…
My oder took over 30 days to get completed. The communication is the worst. When I did finally get my order is was incomplete. As of today I still haven't received my completed order. I was also to I would be contacted because I was so unsatisfied NEVER was.
13 mai 2026
Réponse de Chery Industrial
We sincerely apologize for the unpleasant experience caused by order delay and poor communication. We will continue to closely monitor the shipment and ensure you receive your complete order as soon as possible. Again, we are truly sorry for the inconvenience and disappointment this has caused you.
I bought two of their 15 x 20…
I bought two of their 15 x 20 expandable buildings. The Delivery was timely and done well. The buildings are really well-made. I’m very happy with the purchase.
29 avril 2026
Réponse de Chery Industrial
I’m truly sorry for your bad experience—this is absolutely not the level of service we want to provide for you.
We’ve been in constant touch with the shipping carrier, and your package is scheduled to arrive with you tomorrow. We’re following up closely to make sure there are no further delays.
Again, we apologize for the lack of updates and the frustration this has caused you.
Upfront pricing and no surprises
Upfront pricing and no surprises. Delivery was on time and well done. Quality is unit is fantastic and very happy with the experience and purchase.
28 avril 2026
Trencher arrived as described
Trencher arrived as described. Price was amazing. Highly recommend Chery Industrial!
5 mai 2026
It is NOT 5 to 7 business day for…
It is NOT 5 to 7 business day for delivery its closer to 30 days. Also if there is a holiday they close the whole week not just that day. So Add that to your 30 days one week for every 1 day of holiday. Im Mexican and I NEVER heard of a company take a week off for 5 de Mayo. WTH! 🤦🏽♂️
24 avril 2026
Avis spontané
Réponse de Chery Industrial
I’m deeply sorry for the extremely long delivery time and the frustration caused by the extended holiday delays. I completely understand why you’re upset about the delivery taking longer than expected. Your order has just been shipped out. Really appreciate your patience and understanding and apologize to you again.
I asked for order to be canceled and…
I asked for order to be canceled and the delivery company has tried to deliver it twice. We had to refuse load twice. I called cherry office and they said they would notify the delivery company to return it weeks ago but that hasn’t happened. Billy
24 avril 2026
Réponse de Chery Industrial
We are truly sorry for the terrible delivery experience and all the hassle this has caused you.
We normally resolve order issues within 1–2 business days. Unfortunately, your order was already in transit when you requested cancellation, which made the return arrangement more complicated.
We have followed up with our office to handle this matter, and we are sincerely sorry for the poor follow-up and the great inconvenience this has brought you.
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