Fast service the communication durning the order and after on my delivery. We used zip ties too help hold the parts of the tarp in placing it properly . You guys could put that in yr kits too help bu... Voir plus
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Lisez les avis des autres
Chery has answered all my questions and been up front with information. Delivery was on time and simple. Just opened the box and peeked in, nothing but rain this week so still in the box. Neighbors... Voir plus
We ordered some hardware to put up gates for our front entryway. When they arrived, the box was totally open. The one top of the one piece the ball on the top was broken off and missing and smashed. T... Voir plus
I haven’t had the chance to assemble yet. I’m very excited. Delivery was perfect, delivered in a metal crate to prevent damaging its contents. I’m hoping to get my containers set where they are need t... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence. What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule. Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.
OUR PROMISE TO YOU
Écrit par l'entreprise
- Your satisfication is our #1 goal.
- Even though we strive to provide the best service possible, there may occasionally be imperfections. If you experience any issues, please contact us at your earliest convenience. Our team will be happy to assist and make things right.
Coordonnées de contact
65 Commercial Ave, Garden City, 11530, NY, Etats-Unis
- 888-589-8148
- Service@cheryindustrial.com
- cheryindustrial.com
Holiday Sales
3,9
Bien
339 avis
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A répondu à 67 % de ses avis négatifs
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Delivered with care.
22 avril 2026
I paid $200 extra for foam protection
I paid $200 extra for foam protection, a good deal of which was ripped off during transport as it was not protected on an open trailer. This foam should have been wrapped in plastic to keep it from tearing off , or at least, required the hotshot driver to cover it with a tarp.
28 avril 2026
Réponse de Chery Industrial
I’m truly sorry to hear the foam protection was badly ripped during transit, and I completely understand your frustration.
This is absolutely not the experience we want you to have. We totally agree with you: the foam should have been wrapped in plastic or covered with a tarp by the driver to avoid tearing. We will seriously follow up with the logistics team and the shipping driver to fix this issue for future orders.
Please accept our sincere apology for the inconvenience and disappointment caused.
Hoses are crap and it hits my quick…
Hoses are crap and it hits my quick coupler on bobcat t190
27 avril 2026
Réponse de Chery Industrial
I’m sorry to hear you’re having issues with the hoses hitting your Bobcat T190 quick coupler. Could you share more details so we can help resolve this for you?
Pleased with all areas
Pleased with all areas. Juan the fellow at the yard in North Highland was very helpful doing a great job of showing me inventory and explaining details of the different units. Pricing , shipping and info very timely. Fits our need perfectly would recommend others consider these units.
27 avril 2026
Chipper is a great machine but had I…
Chipper is a great machine but had I known it would be such a hassle to receive replacement parts for it I never would have purchased it
17 avril 2026
Réponse de Chery Industrial
We apologize for the trouble with replacement parts. We’re working to improve this process, and we’d be happy to help you get the parts you need quickly.
chery is easy to work with.
24 avril 2026
Staff was incredibly helpful and…
Staff was incredibly helpful and answered all our questions. Have many Chery products and none of them have ever let us down!
24 avril 2026
Réponse de Chery Industrial
I’m sorry for the bad experience you’ve had. Please let me know the details of what went wrong, and I’ll resolve this for you immediately. We are committed to improving our after-sales service, and we take your feedback seriously.
Drove 2 hrs to Maryland location and…
Drove 2 hrs to Maryland location and waited 1 hr in parking lot to load up order.
23 avril 2026
Réponse de Chery Industrial
We’re very sorry to hear about the long wait time you experienced at Maryland location. This is not the level of service we aim to provide, and we apologize for the inconvenience of your 2-hour drive followed by an additional hour of waiting. We’re reviewing our processes to improve our pickup experience for all customers, and we’ll be in touch directly to make this right.
Quality Control
Quality Control - The unit was dirty inside with spiders and webs. The door handle is rusty and the door has no sweep or seal to keep weather or bugs and ants out. Plumbing on side is open no caps to keep out bugs and critters till its plumbed. The Window does not come with the pull down screen this is an additional $130.00 and if you don't get, you can't open window without bugs coming in. The Unit is expensive and should have been cleaned, have a sealed door, caps for all plumbing on side and come with the pull down screen for the window. Delivery 4/18/2026
18 avril 2026
Réponse de Chery Industrial
We’re very sorry for the quality issues you’ve experienced with your unit. Your feedback on cleanliness, seals, plumbing caps, and the missing window screen is being taken seriously, and we’re already reviewing our processes to improve.
Customer service was great
22 avril 2026
Outdoor restroom exceeded my…
Outdoor restroom exceeded my expectations. Details and craftsmanship excellent. My only nitpick is the door has no weather striping seal, door chain stopper, or adjustable door closer. Other than that 5 stars.
21 avril 2026
6” wood chipper.
This machine is a beast. Great produce for the price. I was contemplating multiple rentals of a 6 hydraulic chipper. Glad I did not. The only difference is this unit does not have a hydraulic feed. This chipped a 6” branch with no problem. You just have to feed it in. Controlled manner. I Rand for 5 hours with no problem.
21 avril 2026
The order was slow
The order was slow, but it did arrive. I assume it came from overseas. I thought I needed this, but found it was a water issue supply instead. But, I did open the package, but did not use it. I guess I will store it somewhere in case I need it one day.
Elvis Vandyke
22 avril 2026
The part I ordered was not the part I…
The part I ordered was not the part I received spoke to someone and emailed about it and nobody ever got back to me. I will be disputing the charges on my card
22 avril 2026
Réponse de Chery Industrial
We’re truly sorry for the wrong item you received and the lack of timely response to your messages and emails. This is absolutely not the service we want to provide, and we sincerely apologize for the inconvenience and frustration this has caused you.
Could you please kindly send us your order number and photos of the item you received? We will check the issue immediately and resolve it properly for you as soon as possible. We really hope to have the chance to make this right.
Terrible customer service
Terrible customer service. Used the online chat feature last week and it states that you will receive answers in 24 hours. Never got an answer. Hard to trust a company who won't even respond.
19 avril 2026
Avis spontané
Réponse de Chery Industrial
We sincerely apologize for the terrible experience with our customer service.
We’re very sorry your online chat went unanswered and failed to meet the 24-hour response time you were promised.
This is not the service we aim to provide, and we take full responsibility. We’re improving our chat support to ensure this doesn’t happen again.
Thank you for your honest feedback.
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