ChicagoServers.co Avis 

131
TrustScore 5 sur 5

4,8

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Noté 5 sur 5 étoiles

Great value for the price! Other companies nickel and dime you for everything, Chicago Servers includes plenty of resources for one all-in price. Customer service is good; you don't spend a lot of tim... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

If you need a server host, take it from a computer programmer, USE THESE DUDES! No stupid “slot/cpu package” tiers and other nonsense where most other places throttle you if you don’t pay more for the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I've had hosted servers that cost 4x what I pay ChicagoServers for that were far less prompt with support. They were able to do something for me that it seems they had not done yet, add Carbon to a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

An Honest to god breath of fresh air. Tried so many other providers .. and stumbled across their link in a reddit post. Chicago Servers has been top notch .. near instant support in a chat bubble.. im... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de service de jeux
  2. Service d'hébergement de sites web

Informations provenant de diverses sources externes

ChicagoServers is a premium game server provider offering top-tier support for a limited product line ensuring we provide the best service possible. All services are protected by 40Gbps of DDoS Protection and your satisfaction is protected by our 7 Day Money Back Guarantee!


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4,8

Excellent

TrustScore 5 sur 5

131 avis

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4,8

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(131)

7 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

First timer here!

First timer here!

Well, I thought hosting would be kinda scary and wasn't sure if I wanted to get my own server or not. After a week of reading stuff online I found chicagoservers who really made it easy. the control panel is easy to use and it's right there. Configure the server, stop, start, all that its right there. Can't ask for much more. I had a question real quick and mars on live chat helped me out and told me what to put in the config file. Very helpful and the live chat is why I went with these guys....

22 juin 2021
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Réponse de ChicagoServers.co

Thank you for taking the time to leave a review!

Noté 5 sur 5 étoiles

Recommended!

I have never ran a server before, and Chicago Servers have made it very easy. And whenever I run into any questions, no matter how stupid they may be, their support always answers back in a timely and professional manner.

22 juin 2021
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Réponse de ChicagoServers.co

Thanks for the review, Trevor! We're always here if you need anything!

Noté 5 sur 5 étoiles

Glad I found them!

3 week review synopsis: Glad I found these guys.

The server is phenomenal, quick, and reliable. Not many hosts are "problem free", but these guys are. I applaud that. Peace of mind knowing my server is online, not randomly restarting, and there when my friends want to play on it but I'm at work and unable to handle any issues that may arise, is... nice. If the server went down while I was at work with the old host my friends were screwed until I got home to restart it or whatever. I haven't had to do anything for this server with chicago servers other than configure it to my liking. Keep it up!!!

21 juin 2021
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Réponse de ChicagoServers.co

Thank you for your review, Ryen! We like our customers spending less time in the panel and more time in game!

Noté 4 sur 5 étoiles

No help with problem

Support response time was timely however they didn't help with my issue at all (Disconnect during specific missions 100% of the time, rendering the new map useless and unplayable). Was told it was a mod issue, removed all mods and didn't help, was then told it was only an issue on my end. I wiped everything, tried with and without mods, tried other servers with similar mods (worked just fine) but at the end of the day just told it was my problem alone and ticket was closed soon after.

Update: They worked with me on the issue and while we couldn't get things working and Ark being a buggy mess we came to an agreement. As I stated before their support is timely so I don't want to hold that against them. Still don't think I can give a 5 star for the experience fully considering I still had some slight smaller issues with server lag when travelling too fast via tame or tek suit and overall clunky UI in the control panel.

20 juin 2021
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Réponse de ChicagoServers.co

Hi Shaun,

We hate to see any customer disappointed with our servers. It's important to remember that your issue pertains to just the mods, not our actual hosting, reliability, etc. ARK is a very temperamental game and the mods can be tricky at times.

We can only personally guarantee ARK servers themselves- not mods. However, our servers do fully support their mods and we still make every attempt to get it all working for our customers. Most customers don't have issues with them and they work seamlessly with our control panel.

Also, it is against our policy to just "close out tickets" on customers. After 36 hours of no reply by the customer, tickets are closed to remove them from the support queue. We NEVER close tickets that the customer replied to last and we ALWAYS reply, typically in less than 30-45 minutes. We're also available the majority of the day on live chat which several of our reviews say is a huge deal for them.

Here is the transcript of the support ticket for full transparency so those reading this review get the whole story: https://i.imgur.com/LMn9rFd.png

Most of our team's replies are under 30 minutes and we promptly reached out to the customer following this review. We strive extremely hard to provide helpful and timely support to all of our customers. We again want to mention that this is an issue with ARK mods and their compatibility, not our network itself. You also requested to have your ARK servers clustered, which our team took care of entirely within ten minutes after your order was placed. We've done everything so far that we can to ensure your satisfaction.

- Jimmy Rock
Director of Network Operations
ChicagoServers.co

Noté 1 sur 5 étoiles

Abysmal service.

Slow service, abysmal download speed. Updating my server mods can take hours, stop midway, or never download forcing me to restart the process repeatedly. This service has been a major headache and to top it off, it lags constantly. I used this as a test server just to try out mods,but even for that it wasn't worth the money.

In response to their reply: That is an absolute lie. I contacted you to cancel my last server for the same reason. Then I remade the server out of curiosity to see if, by some fluke, I had a one off issue. Low and behold, same results the second go around. Having issues is one thing, but having the same issues with two different servers?

18 juin 2021
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Réponse de ChicagoServers.co

Hello, Richard Giadrosich!

We'd love the chance to help you out with your server. I'm not showing any live chats from you or support tickets opened under your account. Our stellar support team is always ready to help and on top of things. We're disappointed you didn't reach out to our support team before leaving the first one-star review in our company's history.

Currently, I'm writing this reply 33 minutes after you left this review, which goes to show how proficient we are with customer service. We hope you allow us the chance to sort things out with you! Our goal is to ensure your complete satisfaction with your server since our network is known for it's robust reliability.

Please do reach out so we can get you running smoothly!

Reply:

Again, I see zero support tickets or live chats opened up under your account. If you have a support ticket number please provide it. Otherwise, let me know how you contacted us. We love helping our customers but cannot do so if you don't reach out. Feel free to email me directly at jimmy@chicagoservers.co so I can personally assist you!

Regards,

Jimmy Rock
Director of Network Operations
ChicagoServers.co

Noté 5 sur 5 étoiles

Best server I've used.

Best server I've used.

I have a 7Days to Die server and I've tried others (Bluefang, Pingperfect, Host Havoc and LowMs to name a few) and but I moved to these to put Darkness Falls on it after seeing them recommended on an OLD OLD Reddit thread.

My gaming friend and I were nervous because I'm in the UK (on fibre) and he's in Alaska (wireless). Between the distances and the type of connection, it can be difficult to find something which works for us both.

We tried the trial (24 hours ... bit of a pain, would like 48 hrs) but the no-quibble refund policy meant that I was happy to buy a month and see what happened at the weekend when we can both get on and play; we just don't have time during the week.

We're both hovering around a 50 ping (he had 24 and I had about 80 on Bluefang). It's currently running A19.5 B60 with a Nitrogen Compopack map with zero issues.

We haven't tried DF yet but I LOVE the one click installer idea.

The other thing which makes this server stand out for me is the ability to make edits in the config files by using the inbuilt text editor. Yes you can upload files but for a quick "change zombie run speed" or something ... it's SO MUCH EASIER! (You will need to reboot the server, but that's really quick.)

(Word of warning use Filezilla or something if you're uploading a bunch of files EG the compopack prefabs) or you'll be a sad panda.

The support has been outstanding. Either immediate or within 30 minutes. And bear in mind that with my time difference I'm six hours ahead of them. Didn't notice a difference on the weekend either.

Overall BRILLIANT.
- Excellent server price
- Excellent server quality (no pay us extra for ram because we skimped on the server)
- Excellent server adjustment options
- Excellent support

No, they don't do 900 games. But the ones they do do ... I'd absolutely have a server from them.

Don't be put off by based in Chicago. From my experience ... no factor .. the only "lag" I get isn't lag, it's 7 Days' lousy optimization when it loads in a new chunk and it isn't that noticeable. And to repeat - that is the GAME loading POI's and zombies - not the server, nor my machine.

Seriously FP ... optimize the game. It's 2021.

7 juin 2021
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Réponse de ChicagoServers.co

Hi Christine,

We appreciate you taking the time to leave such a detailed review and we are pleased to hear that you are so satisfied with your server. And, if you ever need any other larger mods added to the control panel just let us know!

Thank you for your patronage!

Noté 5 sur 5 étoiles

I recently transferred my rust server…

I recently transferred my rust server over to ChicagoServers for the performance boost. I was amazed at how easy it was for me to transfer my server all by myself. The staff was there to fix a couple of my mistakes. AMAZING customer service. I will definitely be recommending them for server hosting.

18 mai 2021
Avis spontané
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Réponse de ChicagoServers.co

Thanks for the review, Shay!

We’re happy you switched over and thrilled to hear that it was easy for you!

Noté 5 sur 5 étoiles

ChicagoServers - highly recommended

Great service, the server never went down as far as any of my players were aware. Occasional Control Panel downtime but never for more than a minute or two at a time.

10 mai 2021
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Réponse de ChicagoServers.co

Thanks for the review, Travis!

Just a heads up, the control panel will restart periodically every few hours or so to keep things running smoothly. Downtime is typically around 20 seconds or so.

Noté 5 sur 5 étoiles

An Honest to god breath of fresh air

An Honest to god breath of fresh air. Tried so many other providers .. and stumbled across their link in a reddit post. Chicago Servers has been top notch .. near instant support in a chat bubble.. immediate assistance, (with patience), getting the hang of the Beautiful Web interface. 10/10.. Would def. recommend

5 avril 2021
Avis spontané
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Réponse de ChicagoServers.co

Thank you for the review and we are glad you are satisfied! We're here if you need us!

Noté 5 sur 5 étoiles

Great customer support

Super intuitive UI and really great live customer support. The guides on the website are very clear. 10/10 recommend.

22 mars 2021
Avis spontané
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Réponse de ChicagoServers.co

Thanks for reviewing us, Drew! Glad you're satisfied!

Noté 5 sur 5 étoiles

Good stuff!

Good stuff. So far, my experience has been smooth, quick, and easy. I haven't had any issues, so I can't speak to the customer service side of things, but the performance of the server has been superb.

11 mars 2021
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Réponse de ChicagoServers.co

We’re glad you’re satisfied, John! Thanks for the review! We’re here if you need us!

Noté 5 sur 5 étoiles

Amazing and super easy

Amazing and super easy! Great user-friendly UI that makes it really easy to jump in. Super intuitive even for a dedicated server newbie like myself.

9 mars 2021
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Réponse de ChicagoServers.co

We're happy to hear that you're satisfied, Alexander! Thanks for choosing us!

Noté 5 sur 5 étoiles

Jimmy was helpful

Jimmy was helpful, and helped me resolve my issue quickly and efficiently.

28 février 2021
Avis spontané
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Réponse de ChicagoServers.co

Thanks for reviewing us, Ryan!

Noté 5 sur 5 étoiles

Fast good support!

I had trouble accessing a server after my friend created a sub admin account for me. John from support helped to correct the issues with the account, allowing us to get back into Valheim quickly!

26 février 2021
Avis spontané
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Réponse de ChicagoServers.co

Thanks for taking the time to review us, John! We're glad you got up and running so quickly!

Noté 5 sur 5 étoiles

You made everything easy

You made everything easy. Totally worth it. Direct steam updates, total server control. Thanks!

21 février 2021
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Réponse de ChicagoServers.co

Thanks, Earl! We're happy to hear that you're satisfied. Let us know if you ever need anything!

Noté 3 sur 5 étoiles

Still new to ChicagoServers; spotty service?

Edit (2.7.2021) - Updated to 3 stars. ChicagoServers reached out personally and directed me to the correct services they provide to help customers whenever outages are happening. They've offered a personal contact to reach out to if I have more questions or concerns. I'll hop on and edit this review to four or five stars once I'm able to try out their services with my group I play games with again. Thank you!

From 2.6.2021 - Service has been spotty. The game manager isn't always easy to load, and the server is laggy at times. Yesterday (Saturday evening, Feb. 6) my 7 Days to Die server kept lagging, kicking us all out, and otherwise not working. As an adult with a limited amount of time to budget, I'm bummed that it'll be another couple weeks before we can try again. I may look for another server host that won't slow down on Saturday nights or that will communicate better when they're having technical issues.

7 février 2021
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Réponse de ChicagoServers.co

Good morning!

Can you please reach out to support regarding this issue you're experiencing? I'm not seeing any live chat or support tickets opened under your account. We always have helpful team members available to help and we're not showing any current issues on your node presently.

If you did have a brief hiccup, you'll soon find that all of these other reviews are more indicative of how solid our network is and hope you look forward to playing on your server!

We're always available on live chat on our site or by support ticket if you have any other questions or concerns :)

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