Chigwell Window Centre PLC Avis 

I contacted Chigwell Window Centre in May 2025 requesting a quote for bi-fold doors with integrated blinds. The written quotation I received clearly included the word “BLINDS” in the glazing description. I followed up by email to confirm that blinds were included and was never told otherwise.
Based on that information, I travelled to their showroom in Brentwood to view the product and place an order. Only at the end of the visit was I informed that the blinds were not actually included, and the true price was significantly higher than what I had been quoted. The supply-only price increased from £2,970 to around £4,500 — and nearly £7,000 with fitting.

This could easily have been clarified in advance. I gave the company multiple opportunities to review the quote, and it was personally forwarded to me by their Sales Manager. Instead, I wasted my time travelling based on a misleading document and unclear communication.

When I raised this as a complaint, I was met with defensive responses and ultimately told the matter was closed. At no point did they accept any accountability or offer a goodwill gesture. As a consumer, I found the experience disappointing, frustrating, and entirely avoidable.

If you're considering using Chigwell, I would strongly recommend getting absolute written clarity on what's included before investing your time.

Updated review following on from Chigwell Window Centre reply 24th June 2025:

Thank you for your reply. While I appreciate the public acknowledgement here, it differs quite significantly from the private responses I received via email, where the issue was dismissed and I was told the matter was closed.

Just to clarify: I made it very clear from the outset that I required bi-fold doors with integral blinds. The quotation I was sent included “BLINDS” in the glazing description, and I asked multiple times for confirmation. At no point was I told the quote was incomplete. It was only after I had travelled to the showroom that I was informed the price was significantly higher and the blinds weren’t included - something that should have been clarified well in advance.

I’m sharing my experience here so others know to request full written clarity before committing time or travel. I had hoped for more accountability, particularly after I raised this directly and gave the company every opportunity to resolve it constructively.

Having decided to replace our conservatory windows & add a tinted glass roof as well we decided on using Chigwell Windows as the company to do the work.
We chose them for several reasons:

-No pushy sales technique which we had experienced with other companies.
-Reasonably priced
-After sale service is superb, ringing to check on how the work had gone and if there were any problems (we had a couple of minor ones), they were dealt with quickly and professionally.

Chigwell had replaced all our windows and doors (minus the conservatory) last year and once again the service & product were superb. Workman put in a very good shift each day, as they did this time, so we had no hesitation on using them again.

All in all, a reliable & professional company who know the meaning of customer service.

What kind of company is this? Definitely doesn’t go by its moto right first time. Empty promises and excuses from manager Jake, previous contractors were bad but this is appalling. Watch out!!

Very tidy and efficient

Chigwell Windows were polite, professional and efficient. Our sketch was sent over quickly, the install was painless and communications throughout went above and beyond formalities. Renovating can be full of unexpected bumps and obstacles, our windows at least, was one passage of plain sailing and the resulting window - anthracite aluminum - is totally handsome. Transforms our bathroom.

Installation of my property was perfect. Fitters had installed everything with great attention to detail - the quality of the work is fantastic. Would highly recommend to anybody looking to carry out the following works on there property

Good service and quality is great. Nice experience and really recommend.

GREAT WORK CLEAN AND TIDY AND ON TIME

great customer service and value for money.

From start to finish very professional and friendly service . Quick and efficient from the quote to the installation. I am very happy with my new door and would thoroughly recommend Chigwell window centre Loughton .

Excellent product.
Fitters were very helpfull, neat & tidy, & knowledgeable

Attention to detail and great quality. The fitters were exceptional and worked late too ensure a good fit. Love our new doors and windows.

Great job by the installers. Great service

As I have used this company over many years 15 plus from when its was a couple of fitters to the size they are today nothing has changed as you still get that personal feeling that gives you a feeling of great workmanship and professional individual's I would recommend any of my closet to use them and take a look at what they offer now.

The initial sales contact was excellent, we had gone to a number of suppliers, none could do what we wanted. Chigwell were exceedingly accomodating. As the installation took place we had a number of minor issues. Chigwell rose to the occasion, they went the extra mile to get get everything fixed. There was never a quibble, they were so easy to deal with and everythign was completed to an excellent level.

Used this company before and were so pleased we did not hesitate to use them again. Fitter was excellent, friendly and made sure we were happy with the result. Cleared everything away at the end of the job.

Had new bifold doors fitted, they are beautiful. Amazing service from start to finish from the installers and head office team. Thank you 🤩⭐️

Chigwell group are a rogue outfit. They completed work at my home. The work would usually take a week; they took 2 months. And the job is still not complete. I've given up on them and refuse to waste another moment of my time being home for no one to show up.

To make matters worse, they dump all sorts of rubbish in your back garden and at your front door. This has been reported to them over and over. They say they will collect it all for me to call back the following week to be told it's not their rubbish. The supervisor ignores my communication. Admittedly, I was very blunt with him, but I've lost my patience after all this time. What they've done is not acceptable.

The supervisor is called Jake. You have been named and shamed. Chigwell Group is not to be trusted! I would post the pics if this site allowed it.

Rubbish was collected after leaving my review, which is fair enough. I prefer it was never left and not ignored when asked several times to remove it.

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I have reason to believe they are the same company. I've left a review where I can. Otherwise, the rubbish would still be dumped at my front door.
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Fantastic sales people fantastic customer service and after sales amazing also really happy with the door I purchased

Very pleased with my experience! Communication was quick and clear with the office, showroom staff were very helpful, Alan & Aaron who installed my lovely new sliding glass door were on time, efficient, clean and always with a smile. Thank you!!