Great service from sales, garden furniture was ordered on a Sunday in stock and delivered on the Wednesday! Delivery men helpful & polite. Well packaged Furniture looks great thank you.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Beautiful garden furniture set at a great price. It wasn’t too difficult to put together. I especially liked getting a call to thank me for my order, nice touch! The only downside was the order being... Voir plus
L'entreprise a répondu
Debbie….an absolute credit to the company, her customer service has been outstanding. I bought outdoor furniture 18 months ago and we misplaced some parts, she was straight on to the supplier to ge... Voir plus
L'entreprise a répondu
Ordering was easy enough and was advised that we may have a delay for delivery as the outsourced delivery team were very busy. However, we were notified within days of our incoming delivery. Turned up... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Chimes Home & Garden is a UK-based, family-run retailer specialising in luxury garden furniture and premium outdoor living products. Founded in 2019, we offer a carefully selected range of luxury outdoor furniture, garden dining sets, corner sofas, parasols, pergolas, outdoor heating, BBQs and hot tubs, helping customers create stylish and comfortable outdoor spaces. We are passionate about providing high-quality garden furniture and outdoor products alongside knowledgeable, personal customer service. Whether you are looking for a luxury garden furniture set, a modern pergola, a cantilever parasol or a complete outdoor living solution, our experienced team is here to offer honest advice and help you find the right product for your home and garden. We deliver to customers across the UK and offer a range of delivery options, including our white-glove delivery service where available. From choosing your product through to delivery and aftercare, we aim to make buying luxury outdoor furniture as straightforward and enjoyable as possible. At Chimes Home & Garden, our focus is simple: quality products, expert advice and exceptional customer service.
Coordonnées de contact
Unit 1-2 Sharp House Arterial Rd, SS15 6DR, Laindon, Royaume-Uni
- 01268 219969
- sales@chimeshomeandgarden.co.uk
- chimeshomeandgarden.co.uk
4,8
Excellent
728 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The product was damaged we had still…
The product was damaged we had still not had a resolution months on would not order again from them due to the poor customer service!
23 mai 2026
Réponse de Chimes Home & Garden Ltd
Dear Tamara,
We’re sorry to hear that you’ve been disappointed with your experience.
The issue was first reported to us on 11th April. We then received images a few days later and reviewed the issue with you. Following this, it was agreed that we would replace the affected part.
When you contacted us again on 17th May for an update, the replacement was still in transit. In the meantime, we offered both touch-up paint and a £100 goodwill refund to help resolve matters more quickly, which was accepted.
Unfortunately, the paint initially supplied arrived in the wrong colour, and we immediately arranged for the correct paint to be sent from our factory. We will continue to keep you updated on the progress of the replacement touch-up paint until this matter is fully resolved.
We appreciate your patience while we work to complete this for you and apologise again for the inconvenience caused.
Kind regards,
Chimes
Garden furniture
Good service ordered Monday arrived Friday, delivery was perfect gave you the day and time slot which was brilliant not having to stay in waiting around ,would order again from Chimes Home and Garden 👍
23 mai 2026
Réponse de Chimes Home & Garden Ltd
Dear Julie,
Thank you for your wonderful review. We're delighted to hear that your order arrived promptly and that the delivery updates and time slot made the process so convenient for you. Providing a smooth and hassle-free experience is something we always strive for. We really appreciate your kind words and look forward to welcoming you back to Chimes Home and Garden in the future.
Kind regards,
Chimes
Lee ans his lovely wife lovely caring…
Lee ans his lovely wife lovely caring people who are so polite and take extra care of customers also give you a genuine good price and the delivery drivers are so good too excellent all around
20 mai 2026
Réponse de Chimes Home & Garden Ltd
Dear Peter,
Thank you so much for your wonderful review and kind words. We truly appreciate your feedback and are delighted to hear you felt well looked after by Lee and his wife. I shall pass on your kind comments to them both.
Providing genuine customer care, great value and excellent service is incredibly important to us, so it’s fantastic to know this came across throughout your experience. We’re also so pleased to hear the delivery drivers made such a positive impression too.
Thank you again for your support and recommendation, it really means a lot to us.
Kind Regards,
Chimes
Réponse de Chimes Home & Garden Ltd
Dear Paul,
Thank you for your review. We’re pleased to hear you received good service and that everything went smoothly with no issues. We really appreciate your support.
Kind regards,
Chimes
We were informed on the Friday evening…
We were informed on the Friday evening that you had a breakdown with one of the vehicles so our Sunday delivery would not be happening. Then on the Sunday morning your delivery turned up at 8am with no prior notification
10 mai 2026
Réponse de Chimes Home & Garden Ltd
Dear Terry,
Thank you for your feedback, and we apologise for the confusion caused regarding your delivery. Unfortunately, due to the distance from our warehouse being over 200 miles away, we had to arrange delivery via an external courier rather than using our own delivery team and van. I do apologies they had unexpected vehicle breakdown and we completely appreciate that arriving at 8am without prior notification was not ideal. We will be speaking with the courier company directly regarding this, as customers should always be kept properly informed of delivery arrangements.
We are very sorry again for the inconvenience caused and appreciate your understanding. We hope you can now enjoy your new furniture.
Kind Regards,
Chimes
Overall dealing with Chimes was very…
Overall dealing with Chimes was very good, the only criticism I have is there was a delay on my kitchen and I had to contact Chimes many times as they didn't contact me.
11 mai 2026
Réponse de Chimes Home & Garden Ltd
Dear Ian,
Thank you for your review and for your honest feedback. We’re really pleased to hear that overall you had a positive experience with Chimes.
However, we are sorry to hear that communication during the delay to your kitchen order did not meet the standard we aim to provide. We completely understand how frustrating this must have been, and your comments have been noted as valuable feedback for our team so we can continue to improve our service going forward.
We do truly appreciate your patience and support, and we hope you enjoy your new kitchen.
Kind Regards,
Chimes
Very helpful and friendly staff
Very helpful and friendly staff . Good quality products
25 mai 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Kim,
Thank you for your lovely review. We’re so pleased to hear you found our staff helpful and friendly, and that you’re happy with the quality of our products. Your support is greatly appreciated.
Kind regards,
Chimes
Excellent service from nice people
Excellent service, great showroom plenty of parking . They arrived on time friendly guys, we received the wrong covers for furniture and they came back and changed over for us, would highly recommend chimes home & garden
18 mai 2026
Réponse de Chimes Home & Garden Ltd
Dear Joanne,
Thank you so much for your wonderful review. We’re delighted to hear you enjoyed visiting our showroom and found the delivery team friendly and punctual.
We also really appreciate your understanding regarding the cover mix-up, and we’re pleased we were able to resolve this quickly for you. Providing excellent customer service is something we take great pride in, so your recommendation means a great deal to us.
Thank you again for your support and for choosing Chimes Home and Garden.
Kind regards,
Chimes
Great customer service and even though…
Great customer service and even though I messed up my original order the team were great and as soon as I had informed them they made the necessary changes. All received in good working order
14 mai 2026
Réponse de Chimes Home & Garden Ltd
Dear John,
Thank you for your lovely review. We’re so pleased to hear our team were able to help quickly and make the necessary changes to your order for you.
It’s great to know everything arrived safely and in good working order. We really appreciate your support and hope you enjoy your purchase.
Kind regards,
Chimes
Excellent from start to finish
Excellent from start to finish.
Bought a pergola, communication was great delivery was fast and the pergola is excellent.
11 mai 2026
Réponse de Chimes Home & Garden Ltd
Dear Dan,
Thank you so much for your wonderful review. We’re delighted to hear you had an excellent experience from start to finish.
It’s fantastic to know you were happy with the communication, fast delivery and, most importantly, your new pergola. We truly appreciate your support and hope you enjoy it for many years to come.
Kind regards,
Chimes
5 Star top service from Chimes!
We went into the showroom and ordered the Nova Apollo 3m round parasol and a Nova Barbados 3m round parasol with a request for delivery just before the heatwave and Chimes made sure our order was delivered the very next day! The staff are helpful, knowledgeable and friendly.
The products are good quality and good value, the Nova Apollo parasol is a sturdy unit and can be moved in a 360 degrees rotation at the push of a button! It is perfect for providing shade to my large Koi pond.
This is the second time we have purchased from Chimes and highly recommend them for their quality and customer service. 5 star top service - Thank you!
20 mai 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Joe,
Thank you so much for your fantastic review and for choosing Chimes again for your outdoor furniture and accessories.
We’re delighted we were able to arrange next-day delivery for your parasols in time for the heatwave, and it’s wonderful to hear how pleased you are with both the Nova Apollo and Nova Barbados parasols. The Apollo’s 360-degree rotation really is a fantastic feature, and it sounds perfect for providing shade over your Koi pond.
Your kind comments about our team, products and customer service truly mean a lot to us. We greatly appreciate your continued support and recommendation, and we hope you enjoy your new parasols throughout the summer.
Kind regards,
Chimes
Réponse de Chimes Home & Garden Ltd
Dear Kim,
Thank you for your review. We’re so pleased to hear you found our team helpful and that you received great service. Your support is greatly appreciated.
Kind regards,
Chimes
Excellent quality furniture
Excellent quality furniture. Delivery at time stated. Delivery crew very helpful.
18 mai 2026
Réponse de Chimes Home & Garden Ltd
Dear Sue,
Thank you for your lovely review. We’re delighted to hear you are happy with the quality of your furniture and that your delivery arrived as scheduled. It’s also wonderful to know our delivery team were helpful throughout the process.
We really appreciate your support and hope you enjoy your new furniture for many years to come.
Kind regards,
Chimes
First class
From the moment we walked into the showroom, the team were incredibly helpful and knowledgeable. They gave us plenty of time to walk around and explore the showroom at our own pace, and we never felt pressured at all. We actually left without purchasing anything at first because it was such a big decision to make.
Later on, we went online and spoke to Nikki, and from that point onwards I truly felt in safe hands. She guided me through the entire ordering process and accommodated my request for a fast delivery, which we really appreciated.
When Paul and Tom arrived with our new Monaco dining table, chairs, and lounge furniture, we were so glad we had paid for the white glove service. Watching them carefully assemble everything and deal with the huge number of boxes so effortlessly and professionally was impressive. They were such decent, hardworking people and couldn’t have been more helpful.
I honestly couldn’t fault the service from start to finish and would highly recommend Chimes. The customer service throughout was outstanding, and everyone involved couldn’t do enough for us.
A special thank you to Nikki, Paul, and Tom especially as it was an extremely hot day, yet they just cracked on with a smile and did a fantastic job. I know this sounds too good to be true but I genuinely can’t fault them !
23 mai 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Steve,
Thank you so much for taking the time to leave such an incredible review. Reading your comments truly means the world to us.
We’re delighted to hear that from your first visit to the showroom right through to delivery, you felt supported, informed and never under any pressure. Choosing new garden furniture is a big decision, so it’s wonderful to know our team helped make the experience enjoyable and stress-free.
Nikki will be absolutely thrilled to hear your kind words, and we’ll also be sure to pass your lovely feedback on to Paul and Tom. They take enormous pride in providing a professional and careful white glove delivery service, so your recognition of their hard work,especially on such a hot day will mean a great deal to them.
It’s fantastic to hear how happy you are with your new Monaco dining and lounge furniture, and we cannot thank you enough for your recommendation and support. Reviews like yours are exactly why we do what we do.
We hope you enjoy your beautiful new outdoor space for many years to come.
Kind regards,
Chimes
Paul and Tom are great guys and did a…
Paul and Tom are great guys and did a good job! Happy customer, thanks from sunny Kent
23 mai 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Lee,
Thank you so much for your lovely review. We’re delighted to hear Paul and Tom did a great job and made your delivery experience a positive one. We’ll be sure to pass your kind words on to them.
Enjoy your new furniture in the sunshine, and thank you again for your support.
Kind regards,
Chimes
Great Experience!
Excellent service from start to finish. Friendly, knowledgeable team, high‑quality furniture, and smooth delivery. Everything arrived exactly as described—would definitely recommend the premium delivery service!
5 mai 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Jonathan,
Thank you so much for your fantastic review. We’re delighted to hear you had an excellent experience from start to finish and that our team, furniture quality and delivery service all met your expectations.
It’s especially great to hear you would recommend our premium delivery service. Your kind words and recommendation mean a great deal to us. We hope you enjoy your new furniture for many years to come.
Kind regards,
Chimes
Store was helpful and delivery was great
15 mai 2026
Réponse de Chimes Home & Garden Ltd
Dear Alexander,
Thank you for your review. We’re so pleased to hear you found our store helpful and that your delivery experience was great. We really appreciate your support and hope you enjoy your purchase.
Kind regards,
Chimes
First Class Service
I was kept updated every step of the way. As I was unavailable to accept the first date they accommodated my delivery to suit my needs. They did advise that the cover I ordered as additional would not be available until the end of June but assured me they would keep me informed of when it would arrive. The 2 men who delivered my furniture were polite and helpful. I love my new garden furniture and would highly recommend Chimes.
14 mai 2026
Réponse de Chimes Home & Garden Ltd
Dear Rosemary,
Thank you so much for your wonderful review. We’re delighted to hear you were kept informed throughout the process and that we were able to arrange delivery at a time that suited you.
We also really appreciate your patience regarding the cover and will of course continue to keep you updated until it arrives. It’s fantastic to know our delivery team were polite and helpful, and most importantly that you love your new garden furniture.
Thank you again for your recommendation and support, it truly means a lot to us.
Kind regards,
Chimes
Brilliant company to buy from
Easy to order from this company. We did experience an hiccup when the delivery van broke down and didn’t get our order when expected however the company were excellent in communicating with us every step of the way until we did receive it. Chimes really are a fabulous company to buy from. Our ratten storage box is made to a high standard as our patio set we ordered last year. Will definitely order again
7 mai 2026
Réponse de Chimes Home & Garden Ltd
Dear Mrs Hoole,
Thank you so much for your wonderful review. We really appreciate your understanding regarding the unexpected delivery delay and are pleased to hear our team kept you updated every step of the way.
It’s fantastic to know you’re happy with your rattan storage box and that it matches the high standard of the patio set you purchased from us last year. Your continued support and recommendation mean a great deal to us, and we look forward to welcoming you back again in the future.
Kind regards,
Chimes
Never delivered.rang company to say it…
Never delivered.rang company to say it wasn't delivered and was told to take it up with parcel company.parcel company never replied
7 mai 2026
Réponse de Chimes Home & Garden Ltd
Dear Mr Hobbs,
We’re sorry to read your review. We have investigated this with the courier, and the tracking confirms your item was delivered at 14:47 on 7th May, just two days after your order was placed, as we arranged express delivery for you. There is even a photo showing it has been delivered.
Our customer service team have also been trying to contact you via both telephone and email, as this issue had not previously been brought to their attention. We would appreciate the opportunity to resolve this for you, so please do get back in touch with us directly so we can help you.
Kind regards,
Chimes
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.