Great service from sales, garden furniture was ordered on a Sunday in stock and delivered on the Wednesday! Delivery men helpful & polite. Well packaged Furniture looks great thank you.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Beautiful garden furniture set at a great price. It wasn’t too difficult to put together. I especially liked getting a call to thank me for my order, nice touch! The only downside was the order being... Voir plus
L'entreprise a répondu
Debbie….an absolute credit to the company, her customer service has been outstanding. I bought outdoor furniture 18 months ago and we misplaced some parts, she was straight on to the supplier to ge... Voir plus
L'entreprise a répondu
Ordering was easy enough and was advised that we may have a delay for delivery as the outsourced delivery team were very busy. However, we were notified within days of our incoming delivery. Turned up... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Chimes Home & Garden is a UK-based, family-run retailer specialising in luxury garden furniture and premium outdoor living products. Founded in 2019, we offer a carefully selected range of luxury outdoor furniture, garden dining sets, corner sofas, parasols, pergolas, outdoor heating, BBQs and hot tubs, helping customers create stylish and comfortable outdoor spaces. We are passionate about providing high-quality garden furniture and outdoor products alongside knowledgeable, personal customer service. Whether you are looking for a luxury garden furniture set, a modern pergola, a cantilever parasol or a complete outdoor living solution, our experienced team is here to offer honest advice and help you find the right product for your home and garden. We deliver to customers across the UK and offer a range of delivery options, including our white-glove delivery service where available. From choosing your product through to delivery and aftercare, we aim to make buying luxury outdoor furniture as straightforward and enjoyable as possible. At Chimes Home & Garden, our focus is simple: quality products, expert advice and exceptional customer service.
Coordonnées de contact
Unit 1-2 Sharp House Arterial Rd, SS15 6DR, Laindon, Royaume-Uni
- 01268 219969
- sales@chimeshomeandgarden.co.uk
- chimeshomeandgarden.co.uk
4,8
Excellent
728 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service and professional
Great service and professional . Patio set is beautiful and top quality, would recommend them any time , thank you chimes
13 mai 2026
Réponse de Chimes Home & Garden Ltd
Dear Steven,
Thank you so much for your lovely review. We’re delighted to hear you were happy with both the service and your patio set. Knowing you found the furniture beautiful and top quality means a great deal to us. We truly appreciate your recommendation and your support, thank you again.
Kind regards,
Chimes
Tom and John were fantastic
Tom and John were fantastic! Very polite and helpful. Highly recommend.
Trina
20 mai 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Hi Trina,
Thank you so much for your lovely review. We’re delighted to hear Tom and John provided such fantastic service. We’ll be sure to pass on your kind words to them. Your recommendation means a lot to us, thank you again for your support.
Kind regards,
Chimes
Highly recommend this company
Highly recommend this company. Excellent customer service staff. Polite, friendly & professional. Great product, great delivery team. Perfect, thank you.
6 mai 2026
Réponse de Chimes Home & Garden Ltd
Dear Vivien,
Thank you so much for your wonderful review and recommendation. We’re thrilled to hear you were happy with both our customer service team and delivery team. Providing polite, friendly and professional service is something we take great pride in, so your feedback means a lot to us. We’re delighted you love your product and truly appreciate your support. Thank you again.
Kind regards,
Chimes
Amazing service
Amazing service , from start to finish nothing too much trouble . Would definitely shop again
10 mai 2026
Réponse de Chimes Home & Garden Ltd
Dear Eileen,
Thank you so much for your kind words. We’re delighted to hear you had such a positive experience from start to finish. It was a pleasure serving you, and we really appreciate your support. We look forward to welcoming you back again soon.
Kind regards,
Chimes
Very helpful and delivered on our…
Very helpful and delivered on our preferred day. Would recommend.
29 avril 2026
Réponse de Chimes Home & Garden Ltd
Dear M Ellison,
Thank you for your lovely review. We're so pleased we could help and arrange delivery on your preferred day. Your recommendation means a lot to us. We hope you enjoy your new furniture for years to come.
Kind regards,
Chimes
Friendly and helpful to deal with
Friendly and helpful to deal with. Goods arrived as described.
30 avril 2026
Réponse de Chimes Home & Garden Ltd
Dear David,
Thank you for your kind feedback. I'm really pleased to hear you found the service friendly and helpful, and that the goods arrived exactly as described. We hope you enjoy your new furniture for years to come.
Kind regards,
Chimes
Great people and service
Ordered and found same at Lowe price and they matched it so always very helpful
5 mai 2026
Réponse de Chimes Home & Garden Ltd
Dear Steve,
Thank you for your lovely review. We’re so pleased we were able to help by price matching for you, and that you found our team helpful throughout. We really appreciate your support and hope you love your new furniture.
Kind regards,
Chimes
Réponse de Chimes Home & Garden Ltd
Dear Claire,
Thank you for your lovely review. We’re so pleased to hear you are happy with your furniture and hope you enjoy it for many years to come.
Kind regards,
Chimes
Ordered a glass mirror for my new home…
Ordered a glass mirror for my new home on the 31/3/2026. Not sure what date I received it. Open on the 6th May in my hew home only to find a crack . I bubbled wrapped and put fragile tape all over it . I know it was not me or the my removals. Chimes will not except my return for a exchange ,£219 down the drain so upset. Because it's a couple of days over in their terms and conditions. Won't he shopping with them again. awful customer care .
8 mai 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Tracy,
Thank you for your feedback. I can see the mirror was ordered on 30th March and delivered on 2nd April. Unfortunately, the damage was not reported until 7th May, which is outside our reporting timeframe for transit damage.
As the mirror had also been moved during a house move before being opened, we’re unable to determine whether the crack occurred during delivery or afterwards in transit/storage at the property.
We do understand this is disappointing, however we do have to follow our terms and conditions consistently for all customers.
Kind regards,
Chimes
Great Customer Service
From ordering online to receiving the product there was excellent communication including a call which is unusual these days.
The sun loungers I ordered are really comfortable and look great.
29 avril 2026
Réponse de Chimes Home & Garden Ltd
Dear Ian,
Thank you for your lovely review. We’re really pleased to hear you were happy with both the communication and your new sun loungers. We believe keeping customers updated personally makes all the difference, so it’s great to know that stood out to you.
We hope you enjoy the loungers for many summers to come.
Kind regards,
Chimes
The furniture is beautiful (Portofino…
The furniture is beautiful (Portofino firepit). There was a little issue which was rectified by the management, who kept in contact.
29 avril 2026
Réponse de Chimes Home & Garden Ltd
Dear Terri,
Thank you for your lovely review. We’re so pleased to hear you’re enjoying your Portofino firepit furniture and that our team was able to quickly resolve the issue for you. Keeping our customers updated and ensuring you’re happy with your purchase is very important to us. We truly appreciate your support and hope you enjoy your furniture for many years to come.
Kind regards,
Chimes
Réponse de Chimes Home & Garden Ltd
Dear Mrs Cook,
Thank you so much for the fantastic review. We’re thrilled to hear you loved the product and had a great experience with our communication. Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
Kind regards,
Chimes
Réponse de Chimes Home & Garden Ltd
Dear Anna,
Thank you for your kind words. We're really glad you had a positive experience with our friendly service and found our prices to be good value. We appreciate your support and look forward to helping you again in the future.
Kind regards,
Chimes
Storage box
Very pleased with my order delivery is what they said within seven days.
Excellent service.
25 avril 2026
Réponse de Chimes Home & Garden Ltd
Dear Sharon,
Thank you so much for your kind words. We’re really glad to hear you’re pleased with your order and that the delivery met expectations. Your feedback means a lot to us, and we look forward to serving you again soon.
Kind regards,
Chimes
Réponse de Chimes Home & Garden Ltd
Dear Glyn,
Thank you for your feedback. We're really pleased to hear you found the quality excellent and the price good. We appreciate your support and hope to serve you again soon.
Kind regards,
Chimes
Would recommend for product quality and service
Great quality product. Delivered ontime by friendly helpful drivers. Couldnt ask for more. Highly recommended.
23 avril 2026
Réponse de Chimes Home & Garden Ltd
Dear Stephanie,
Thank you so much for your kind words. We're delighted to hear that you were happy with the quality of the product and that our delivery team made a positive impression. We really appreciate your recommendation and look forward to serving you again in the future.
Kind regards,
Chimes
Réponse de Chimes Home & Garden Ltd
Dear Dean,
Thank you so much for your kind review. We're really pleased to hear that you like your new table and chairs. We hope you enjoy your new furniture.
Kind regards,
Chimes
Furniture arrived quickly and is…
Furniture arrived quickly and is lovely. The rain cover I also ordered was not sent and had to ring the company twice about this. On the second occasion though they did send it out on next day delivery. Not had chance to try the fire pit yet.
15 avril 2026
Réponse de Chimes Home & Garden Ltd
Dear Carol,
Thank you for your feedback. We're really glad to hear your furniture arrived quickly and that you're happy with it.
We’re sorry for the inconvenience caused by the missing rain cover and that you had to contact us twice to resolve it. That’s not the experience we aim to provide. We do appreciate your patience, and we’re pleased we could get it to you next-day delivery in the end.
We hope you get the chance to enjoy your fire pit soon, fingers crossed for some good weather! If you need anything else, please don’t hesitate to get in touch.
Kind regards,
Chimes
Nova gazebo GREAT - but go elsewhere
We purchased the gazebo - which frankly is great, but there was an offer on to get a free heater for £299 but you have to actually buy it to get it discounted at the checkout which wasn't at all clear from the website.
so the gazebo eventually arrived about 2 weeks kate due to shipping errors at the courier ... which took me many emails and calls to sort out - Chimes weren't very proactive. Now chimes won't send us the free heater without proof the offer was on at the time, which it was at every stockist of Nova!!
definately buy Nova but not from this distributor
14 avril 2026
Réponse de Chimes Home & Garden Ltd
Dear Tim,
Thank you for your feedback, and we’re really pleased to hear that you’re happy with the pergola itself.
As we explained at the time of your order, the pergola was unfortunately out of stock, and the delay you experienced was due to ongoing global shipping issues. Vessels are currently having to take longer routes, which has impacted delivery times across the industry, not just with your order.
Regarding the heater offer, at the time you placed your order, this promotion was not running. Instead, you purchased the pergola at a significantly reduced sale price which was over £500 less than the current price. When the free heater offer is available, customers are able to select and add it to their basket during checkout.
It’s also important to clarify that the heater promotion is not a manufacturer-wide offer from Nova, but one we run independently as a retailer using our own financial resources. As such, it is only applicable during specific promotional periods.
As previously mentioned, if you do have any evidence showing that the free heater offer was active at the time of your purchase, please do send it over and we will be happy to review this and honour it where appropriate.
We appreciate your comments on communication and will take this on board to improve our service going forward.
Kind regards,
Chimes
Overpriced
Overpriced, poor quality had obviously been returned by another customer as in wrong packaging.
Had a garden set at my previous address and the quality was fantastic,definatly gone downhill.
Item returned.
14 avril 2026
Réponse de Chimes Home & Garden Ltd
Dear Karan,
Thank you for your feedback. We’re sorry to hear that this purchase didn’t meet your expectations, especially given your positive experience with us in the past.
We’d like to reassure you that upon receiving your return, we carefully checked the set and its packaging, and everything was in the correct boxes as intended. The set you ordered is one of our more budget-friendly options, we do offer a range of products designed to suit different budgets and preferences. This particular set features an aluminium frame and is not a flat-packed item so still of great quality.
We appreciate your comments and will certainly take them on board. If you decide to shop with us again, we’d be more than happy to help you find a set that better matches the standard you previously experienced.
Kind regards
Chimes
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.