Chisholm Hunter Avis 

It has been an absolute pleasure dealing with the Edinburgh boutique, despite travelling up from London. From our very first visit, the team made us feel genuinely welcome and valued.
A special mention must go to Emily, whose knowledge, professionalism and enthusiasm made our introduction to Vacheron Constantin a truly memorable experience for both my wife and me.
As a long-standing watch collector, I have had the opportunity to deal with many luxury watch brands over the years. I can honestly say that the level of service, care and attention we received from Vacheron Constantin is right up there with the very best.
Thank you to Emily and the entire team for making the experience so enjoyable. We look forward to returning in the future.

Very happy with this the G shock Coca Cola edition watch and was sent it quickly.

Panerai Edinburgh boutique purchase experience. Excellent staff, service & delivery. Well done. Top marks. Flawless. Thx.

I had a rado watch serviced last year and after waiting months for its return it broke again I was told the spring was damaged at the service Again after waiting months my watch was returned and as a good will gesture I was given a gift card Today I saw some earrings and wanted to use gift card Previously I was told the record was on computer and today I couldn’t purchase the earrings as I didn’t have the voucher with me
The manager is inconsistent in her information and goods are also incorrectly priced in the window Since leaving the store I had a groveling patronising phone call from another member of staff I will never use the gyle store again as there are clearly training issues from manager down

Lovely and helpful staff. Felt very welcomed and showed a vested interest in helping me find the right product. Had a question regarding the item, but can go in store sometime soon.

Great service and comms, multiple payment options and fast delivery. 5 ⭐

Came across chisholm hunter online, wanted a refill for a montblanc, kept up to speed via email, no problems ordering, everything went smooth, defo recomend, Cs

Really good to buy for any watch

The man that served us Chris was lovely and very helpful he was very knowledgable about the items I was looking at and was able to advise on the size too. Excellent service and will definitely return

Customer service was excellent, delivered as promised - was well packed and most of all the ring is gorgeous and fits perfectly haven’t taken of off.

This was my third visit to the Edinburgh store of Chisholm Hunter, and once again the experience was outstanding. By now, consistency is what impresses me most. It is easy for a business to provide good service once, but delivering the same high standard across multiple visits speaks volumes about the quality of the staff and management. Chisholm Hunter has built its reputation on customer service and luxury retail, and my experience has certainly reflected that commitment.

On each visit, the team has been welcoming, professional, and exceptionally knowledgeable. As a watch enthusiast, I appreciate dealing with staff who understand the products they sell and are willing to take the time to discuss options without any pressure. Questions are answered thoroughly, advice is honest, and the entire experience feels personal rather than transactional.

What stands out most is the genuine friendliness of the staff. I was treated as a valued customer from the moment I walked through the door, and the service never felt rushed. Their attention to detail, patience, and willingness to go the extra mile make every visit enjoyable.

After three visits, I can confidently say that the Edinburgh store has earned my trust and future business. Excellent products are important, but exceptional staff are what keep customers returning. Chisholm Hunter's Edinburgh team exemplifies first-class customer service, and I would highly recommend them to anyone looking for quality watches, jewellery, and a truly professional shopping experience.

From the moment we arrived in the Arndale store Manchester we were treated like royalty by Asal and her amazing team. We had an idea of what we wanted in an engagement ring, Asal listened, brought over what we discribed and brought what she thought may suit. When the 'one' was placed on my finger we were all overcome with emotion. Who knew a piece of jewellery could cause such an effect on us emotionally?

We had already made an appointment with another retailer so Asal kindly agreed to hold onto the ring for an hour and a half. As we left the store in our hearts we knew we would buy from Asal but as such a huge decision felt we had to shop around. Needless to say, we were back with Asal within the hour! Thank you Asal and team, you were amazing, we absolutely love the ring and fits perfectly.
Many thanks
Michelle Stevens and Neil Marshall

Absolutely excellent, thankyou very much. Professional service.

five star service .spoke to you’re line staff.a very enjoyable experience

Simply exceptional, friendly professional service.

NO REFUND AFTER 2 WEEKS!
I returned my order to the Lakeside store 2 weeks ago, but have still NOT RECEIVED my refund. This is unacceptable!! I am not happy with the service at all.
Order no: 1146174464

Lovely bracelet fits perfectly and good quality 👌

Bought a pair of earrings online and very pleased with them. Appearance and quality exactly as described and pictured. Speedy delivery too.

Outstanding service from start to finish. My Garmin Fenix 8 watch arrived very quickly, exactly within the promised delivery timeframe. The packaging was excellent, and both the watch and presentation box arrived in pristine condition.
It's refreshing to deal with a company that delivers exactly what it promises. The whole experience was seamless, and I'm absolutely delighted with my purchase.
I will definitely be a returning customer and would highly recommend them to anyone considering a purchase.