Chisholm Hunter Avis 

Sent the watch back for a refund, the watch was returned the same day it was received, still waiting for my refund, it shouldn’t take a week for Chisholm Hunter to organise a refund!!!!

I bought a beautiful bracelet for my daughter its lovely and im sure she's going to love it.

Would have been 5 stars but I was sent the wrong size initially the problem was rectified quickly

Really great experience ordering online, Lewis was a big help in getting my brand new Speedmaster. Quick delivery and carefully packaged.

Great service , Got my Lovely seiko watch next day.Its my first decent watch

Great price, excellent comms, delivery on time. 5/5.

Excellent service from all the staff, great knowledge on the watches shown and displayed. I highly recommend you visit them if you are looking for a beautiful preowned timepiece at competitive prices.

⭐ 1 Star – Poor Craftsmanship and Disappointing Customer Service

This is a long review, but I feel it's important to share my experience.

My partner and I visited the Nottingham branch of Chisholm Hunter in 2024 to purchase wedding rings for our April 2025 wedding. I was looking for something very specific, so their bespoke service seemed ideal. I was assured that I would receive a ring designed to complement my existing ring and made to a high standard.

Initially, everything appeared fine. However, just three months after our wedding, one of the five stones became loose. This was extremely disappointing and raised serious concerns about the quality of the craftsmanship. When I collected the ring, it looked fine to me, but I'm not a jewellery expert. I trusted that the ring had been professionally designed and made. I didn't inspect it under a microscope to check whether the stones were properly set.

What makes this even more concerning is that the ring had very little wear. Due to my job, I am unable to wear jewellery at work, so the ring spent most of its time safely stored at home in its box. For a stone to become loose after such limited use is unacceptable, especially for a wedding ring that is intended to be worn every day.

As soon as we noticed the issue, we returned to the store. To my surprise, I was told that repairing the ring would cost almost as much as making the ring in the first place. I explained that this seemed unreasonable given how little the ring had been worn and that I expected a bespoke wedding ring to last significantly longer than three months before developing such a serious fault.

I contacted the company directly to try to resolve the matter. Unfortunately, around that time I became pregnant and suffered significant health issues. Despite this, and despite raising my concerns, no satisfactory resolution was provided. As of 21/11/2025, I had still not been contacted with a meaningful solution. During that period, the condition of the ring deteriorated further. The loose stone became even more noticeable and could actually be moved within its setting, appearing close to falling out altogether.

I would not recommend Chisholm Hunter to anyone looking for important jewellery. I have been left with a wedding ring that is not fit for purpose and a company that has failed to properly address the issue.

I am only posting this review now because my health has only recently improved enough for me to pursue the matter again and warn others about my experience.

If you are looking for high-quality, bespoke jewellery that will stand the test of time, Chisholm Hunter is not a company I would recommend.

Collected a watch which I’d ordered online (Pilot Chronograph 43mm in black). The staff in the boutique were absolutely amazing, so friendly, they made my wife and I feel welcome and treated us like family which made a significant purchase for me even more special. An absolutely fabulous experience, thank you ☺️

Staff is very kind ross was super supportive and kind and he help me easily to find what i want …

Very good customer service. Knowledgeable, friendly staff.

I bought a Tissot watch for my husband’s birthday, the ordering and delivery were excellent. As the watch was too big we took it to a store in Dundee they were 1st class

Friendly, knowledgeable staff - pleasure to deal with

Came as described. Haven't given it yet as it's a birthday gift. Came quick, no hassle.

My partner proposed to me on 17th May. with a ring that was too big (everyone was aware it would be too big including the Bromley store) and my partner was told to bring it back in and it could be resized or we would be given a new one. We visited the Bluewater store Friday 22nd May and spoke with a gentleman in store who said he has reserved a ring in a Size K for it to be resized to a J and would be ready for collection no later than 19th June. My partner then got an email around 11th June saying this was no longer happening, no call just a generic email. After receiving the email he then called the store to see what was happening and they in-fact had not reserved the K that was promised and it had been sold and we would have to now wait over 8 weeks for the ring! The man on the phone said he would arrange for a temporary ring for us as we had events for our engagement and this would be ready for collection Wednesday 17th June. My partner called the store on Tuesday 16th June to ensure the temporary ring was there for collection, be told that the temporary ring hadn't even been arranged yet. I am so disappointed and upset by the experience, what should be a magical time for us as a couple, to be quite frank, has been ruined by Chrishom Hunter and their appalling customer service and even worse communication!!

The product you supplied is beautiful what a fantastic wallet, I think it is very well made

I have been to Chisholm Hunter store in Chester over the past couple of years for looking/buying watches. Fran is an absolute star as she is knowledgeable, passionate and watch enthusiast herself. The experience feels like luxury and the entire team is always there to help with any questions or queries.

Myself and my partner got our wedding bands and was served by Amy she was very nice and professional we explained what rings we wanted and she was very good with us we were offered a glass of prosecco and a bottle of beer which was a lovely thought we were in the shop about 1 and a half hours Amy explained everything to us from ordering the rings and when to collect them we are excited to see the rings when they are ready

Easy quick and efficient also well packed very nice quality.

It has been an absolute pleasure dealing with the Edinburgh boutique, despite travelling up from London. From our very first visit, the team made us feel genuinely welcome and valued.
A special mention must go to Emily, whose knowledge, professionalism and enthusiasm made our introduction to Vacheron Constantin a truly memorable experience for both my wife and me.
As a long-standing watch collector, I have had the opportunity to deal with many luxury watch brands over the years. I can honestly say that the level of service, care and attention we received from Vacheron Constantin is right up there with the very best.
Thank you to Emily and the entire team for making the experience so enjoyable. We look forward to returning in the future.