Chisholm Hunter Avis 

Very pleased with the service website easy to use. Kept up to date with the shipping very happy 😊

My watch came promptly and in great condition, no fuss from ordering online to delivery.

Great choices for the ring my wife was looking for at a reasonable range of prices. Friendly and helpful service made this an enjoyable purchase

Let’s faces it, this ring was not ornament brilliance, but engineering perfection.

A Tremendous, thank you to Chisholm Hunter - they much loved and precious token it was well received and will always be loved and cherished.

The staff are nice friendly courteous and gave me advice on the item I purchased

Good service - quick delivery.
Lovely items

Item was tiny. It wasn’t shown in real size or on wrist . So returned

Written trade-in offer reversed after I relied on it.

I had a very disappointing experience with Chisholm Hunter while trying to part-exchange my Bremont ALT1-B towards an Omega Speedmaster Professional.

Before proceeding, I asked for a clear trade-in offer because I was also considering buying directly from Omega and had other trade-in options available. Chisholm Hunter replied in writing offering £1,500 towards the Omega, stating that I could use this as a deposit towards finance.

I relied on that written offer in good faith, arranged for the watch to be brought to Chisholm Hunter, and continued discussions on the basis that the agreed trade-in value would be honoured. The offer was not presented to me at the time as provisional or subject to being materially reduced later.

After the watch was inspected, Chisholm Hunter then said repair costs were higher than expected and that they were unable to honour the original valuation.

I understand that watches need to be inspected, but I had disclosed the watch condition and provided images from the outset. My concern is that a written trade-in offer was made, I relied on it, and it was then reversed after the fact. That is not the level of professionalism or integrity I would expect when making a significant watch purchase.

I have asked for this to be escalated to management and for the original £1,500 offer to be honoured. I would still prefer the matter to be resolved directly, but based on my experience so far, I cannot recommend using Chisholm Hunter for a trade-in transaction unless all terms are made absolutely clear in writing before you act on any valuation.

Great staff and no pressure to buy, but I did buy a beautiful tennis bracelet at a good price.

Very professional and efficient team

Sent the watch back for a refund, the watch was returned the same day it was received, still waiting for my refund, it shouldn’t take a week for Chisholm Hunter to organise a refund!!!!

I bought a beautiful bracelet for my daughter its lovely and im sure she's going to love it.

Would have been 5 stars but I was sent the wrong size initially the problem was rectified quickly

Really great experience ordering online, Lewis was a big help in getting my brand new Speedmaster. Quick delivery and carefully packaged.

Great service , Got my Lovely seiko watch next day.Its my first decent watch

Great price, excellent comms, delivery on time. 5/5.

Excellent service from all the staff, great knowledge on the watches shown and displayed. I highly recommend you visit them if you are looking for a beautiful preowned timepiece at competitive prices.

⭐ 1 Star – Poor Craftsmanship and Disappointing Customer Service

This is a long review, but I feel it's important to share my experience.

My partner and I visited the Nottingham branch of Chisholm Hunter in 2024 to purchase wedding rings for our April 2025 wedding. I was looking for something very specific, so their bespoke service seemed ideal. I was assured that I would receive a ring designed to complement my existing ring and made to a high standard.

Initially, everything appeared fine. However, just three months after our wedding, one of the five stones became loose. This was extremely disappointing and raised serious concerns about the quality of the craftsmanship. When I collected the ring, it looked fine to me, but I'm not a jewellery expert. I trusted that the ring had been professionally designed and made. I didn't inspect it under a microscope to check whether the stones were properly set.

What makes this even more concerning is that the ring had very little wear. Due to my job, I am unable to wear jewellery at work, so the ring spent most of its time safely stored at home in its box. For a stone to become loose after such limited use is unacceptable, especially for a wedding ring that is intended to be worn every day.

As soon as we noticed the issue, we returned to the store. To my surprise, I was told that repairing the ring would cost almost as much as making the ring in the first place. I explained that this seemed unreasonable given how little the ring had been worn and that I expected a bespoke wedding ring to last significantly longer than three months before developing such a serious fault.

I contacted the company directly to try to resolve the matter. Unfortunately, around that time I became pregnant and suffered significant health issues. Despite this, and despite raising my concerns, no satisfactory resolution was provided. As of 21/11/2025, I had still not been contacted with a meaningful solution. During that period, the condition of the ring deteriorated further. The loose stone became even more noticeable and could actually be moved within its setting, appearing close to falling out altogether.

I would not recommend Chisholm Hunter to anyone looking for important jewellery. I have been left with a wedding ring that is not fit for purpose and a company that has failed to properly address the issue.

I am only posting this review now because my health has only recently improved enough for me to pursue the matter again and warn others about my experience.

If you are looking for high-quality, bespoke jewellery that will stand the test of time, Chisholm Hunter is not a company I would recommend.

Collected a watch which I’d ordered online (Pilot Chronograph 43mm in black). The staff in the boutique were absolutely amazing, so friendly, they made my wife and I feel welcome and treated us like family which made a significant purchase for me even more special. An absolutely fabulous experience, thank you ☺️