Shocking service. Purchased a watch and had to open an online return request. The watch arrived with missing straps that come with as standard as it is a limited edition model. No re... Voir plus
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Lisez les avis des autres
I bought the tennis bracelet as a 21st birthday present for my granddaughter and she absolutely loves it. Your selection of jewellery fantastic and I do believe my partner and grandchildren will visit... Voir plus
Absolutely amazing team at your Leeds store, I have purchased multiple items recently the service that we receive is second to none, I would REALLY APPRECIATE it if you could give some recognitio... Voir plus
L'entreprise a répondu
Great welcoming conversation, felt as if we were not only a customer but also treated as a friend which made us feel comfortable. Helped us from as we approached the store to when we left the store. C... Voir plus
À propos de l'entreprise
À propos de Chisholm Hunter
Écrit par l'entreprise
Chisholm Hunter has been a trusted name in the diamond industry since 1857, offering a carefully curated selection of the finest handpicked gemstones, diamonds, and luxury timepieces.
With boutiques across the UK, we take pride in providing an exceptional level of service and quality that has earned us the loyalty of our customers over generations.
Diamonds may be forever, but that doesn’t mean you need to commit to the same stone for a lifetime! At Chisholm Hunter, we are confident in the quality and value of our diamonds. If you decide it’s time to refresh your diamond jewellery, we offer you the opportunity to trade in your original diamond at 100% of the price you paid for it when shopping for your new diamond. This is just one of the many ways we’re committed to offering exceptional value to our customers.
We’re committed to making every jewellery and watch purchase a personal and enjoyable experience. Whether you're looking for the perfect diamond ring, a luxury watch, bespoke jewellery, or professional repairs, our knowledgeable team is here to help. We offer expert advice, alongside a wide range of prestigious brands, including Vacheron Constantin, Breitling, Tudor, Omega, Longines, Marco Bicego, Roberto Coin, Messika and more.
At Chisholm Hunter, our focus is on building long-term relationships with our customers, offering not only the highest quality products but also exceptional customer service and value. Trust is at the heart of everything we do, ensuring that you can shop with confidence.
Coordonnées de contact
146 Argyle Street, G2 8BL, Glasgow, Royaume-Uni
- 0333 210 1857
- help@chisholmhunter.co.uk
- chisholmhunter.co.uk
Information importante
4,5
Excellent
9 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I wanted to buy a gift for my…
I wanted to buy a gift for my significant other but left it a little late. I had an online chat with Alex who was very helpful and went the extra mile to ensure that my chosen gift was delivered the next morning to ensure that I could take it with me to London where I was due to meet her. The gift was beautiful and delightedly accepted, with a few tears of joy!
24 juin 2026
Réponse de Chisholm Hunter
Thank you for your wonderful review.
We are delighted to hear that Alex was able to assist you and go the extra mile to ensure your gift arrived in time for such a special occasion. Providing exceptional service is something we take great pride in, and it’s fantastic to know that Alex's efforts helped make your plans run smoothly.
We're also thrilled to hear that the gift was so well received and brought such joy to your significant other. Moments like these are exactly why we love being part of our customers' special occasions.
Thank you for taking the time to share your experience. We will be sure to pass your kind comments on to Alex, and we hope to welcome you back to Chisholm Hunter again in the future.
Kind regards,
Chisholm Hunter Customer Services Team
I was made to feel valued.
I was made to feel valued and time was taken to answer my questions. Very happy with my purchase.
27 juin 2026
Réponse de Chisholm Hunter
Thank you for your lovely review.
We are delighted to hear that you felt valued during your visit to our website and that Aisling took the time to answer all of your questions. Providing a welcoming and informative experience is something we strive for, so it's wonderful to know that this was reflected in your visit.
We're also pleased to hear that you're very happy with your purchase. Thank you for choosing Chisholm Hunter and for taking the time to share your feedback.
We hope to welcome you back again soon.
Kind regards,
Chisholm Hunter Customer Services Team
The staff are lovely and so helpful
WThe staff are lovely and so helpful. I ordered a watch for my daughter's graduation with next day delivery and realised that I wouldn't receive it on time due to the the time I had ordered it. The storr assistant arranged for it to be redirected to the forte store and when I collected it the staff could not have been any nicer and really pleasant too. Overall it was a lovely shopping experience from start to finish. Would definitely shop there again. Thank you to the staff x
30 juin 2026
Avis spontané
Réponse de Chisholm Hunter
Thank you for your wonderful review.
We are delighted to hear that our team was able to help ensure your daughter's graduation gift arrived in time for such a special occasion. It's great to know that the store team was able to arrange for the watch to be redirected and that you received such friendly and helpful service when collecting it.
Your kind words about the staff mean a great deal, and we're thrilled that your experience was a positive one from start to finish. Creating memorable shopping experiences and going the extra mile for our customers is exactly what we strive for.
Thank you for choosing Chisholm Hunter for such an important gift. We hope your daughter had a fantastic graduation celebration, and we look forward to welcoming you back again in the future.
Kind regards,
Chisholm Hunter Customer Services Team
Perfect service from start to finish.
Perfect service from start to finish.
So helpful through the online chat.
Particulars of the order were never too much for the staff.
Brilliant communication and thoroughly pleased. I really appreciate how you present your documentation and your attention to customer service and high quality packaging.
23 juin 2026
Réponse de Chisholm Hunter
Thank you for your fantastic review.
We are delighted to hear that you received such excellent service from start to finish and that our online chat team was able to assist with your order. We will be sure to pass your kind comments on to Alex, who will be thrilled to know that their help made such a positive impression.
It's wonderful to hear that the communication throughout the process met your expectations and that our attention to detail, from the documentation to the presentation and packaging of your purchase, contributed to your experience.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Chisholm Hunter Customer Services Team
Nice Hamilton Field Automatic watch price matched
Having been looking for a new watch after my old Seiko kinetic stopped working, I saw one or two watches I liked on the Chisholm Hunter website. Having decided on the Hamilton Field Automatic I noticed it was selling elsewhere with a good discount and asked Chisholm Hunter if they would price match. After sending them a reminder they replied to say yes they would. I placed my order and the watch was duly despatched from Glasgow and arrived shortly afterwards. I'm very pleased with it. Although the order confirmation said I would also receive a free gift of a luxury vegan leather triple watch roll, this wasn't supplied, and there was a handwritten note on the enclosed paperwork against the watch roll saying 'Don't Have'. I will shop at Chisholm Hunter again as I live in Scotland and could visit one of their shops if I had a problem. Thanks guys!
22 juin 2026
Réponse de Chisholm Hunter
Thank you for your review and for choosing Chisholm Hunter for your Hamilton Field Automatic.
We are delighted to hear that you were pleased with the watch, our price match service, and the overall ordering process. It's wonderful to know that your watch arrived promptly and that you're enjoying your new timepiece.
However, we are very sorry that the complimentary luxury vegan leather triple watch roll was not included with your order as expected. Please accept our sincere apologies for this oversight and for any disappointment caused.
We're pleased to advise that the watch roll will be dispatched to you this week. Thank you for your patience and understanding while we resolved this matter.
We truly appreciate your feedback and your kind comments, and we look forward to welcoming you back to Chisholm Hunter, whether online or in one of our stores, in the future.
Kind regards,
Chisholm Hunter Customer Services Team
Second purchase from Chisholm Hunter…
Second purchase from Chisholm Hunter and it has been defective. I purchased a Seiko watch which had a faulty crown. This is the second time this has happened. I have purchased the same watch make a model elsewhere and not had an issue. Very disappointing.
16 juin 2026
Réponse de Chisholm Hunter
Thank you for your feedback. We’re very sorry to hear about your experience and understand how disappointing it must be to encounter an issue with a watch, particularly following a previous purchase.
When you brought this to our attention, we offered to exchange the watch either in-store or by post to make the process as convenient as possible for you. Following examination by our watchmaker, the crown was found to be unusually stiff, and we apologise that this fault was present when the watch was supplied.
While manufacturing faults can occasionally occur, we appreciate that this does not lessen the frustration caused, and we're sorry that this has affected your confidence in us. We value your custom and hope we can restore your faith in Chisholm Hunter by resolving the matter for you as quickly and smoothly as possible.
Kind regards,
Chisholm Hunter Customer Services Team
Fantastic company
This is my second purchase with Chisholm Hunter. My experience has been both in store and on line each one has been flawless. In fact the online was really easy and the in store was a great experience. I will use again.
22 juin 2026
Réponse de Chisholm Hunter
Thank you for your fantastic review.
We are delighted to hear that both your in-store and online experiences with Chisholm Hunter have been flawless. Providing a seamless and enjoyable service across all of our channels is something we strive for, so it's wonderful to know that this was reflected in your experiences.
It's especially pleasing to hear that you found our online ordering process easy to use and that your visit to one of our stores was such a positive experience.
Thank you for choosing Chisholm Hunter for your second purchase and for taking the time to share your feedback. We truly appreciate your loyalty and look forward to assisting you again in the future.
Kind regards,
Chisholm Hunter Customer Services Team
5 Star service overall
Couple of minor hickups but all resolved and ending in a very good 5 star service. Lovely watch and watch winder.
2 juillet 2026
Avis spontané
Réponse de Chisholm Hunter
Thank you for your review.
We're delighted to hear that, despite a couple of minor hiccups along the way, our team was able to resolve everything to your satisfaction and provide you with a 5-star experience overall.
It's wonderful to know that you're pleased with both your watch and watch winder, and we truly appreciate you taking the time to share your feedback.
Thank you for choosing Chisholm Hunter. We hope you enjoy your purchase for many years to come and look forward to assisting you again in the future.
Kind regards,
Chisholm Hunter Customer Services Team
Very simple online purchasing process
Very simple online purchasing process. Slight issue with delivery but resolved by the customer services team swiftly and professionally. Would happily purchase from again and found the representatives at the Lakeside store to be charming and helpful when I visited to collect my watch.
18 juin 2026
Réponse de Chisholm Hunter
Thank you for your wonderful review.
We are delighted to hear that you found the online purchasing process simple and straightforward, and that our Customer Services team was able to resolve the delivery issue swiftly and professionally.
It's also fantastic to know that the team at our Lakeside store made such a positive impression when you collected your watch. We will be sure to pass on your kind comments to the store, as our colleagues always appreciate hearing when they have helped create a great customer experience.
Thank you for choosing Chisholm Hunter and for taking the time to share your feedback. We’re thrilled that you would happily shop with us again, and we look forward to assisting you with your next purchase.
Kind regards,
Chisholm Hunter Customer Services Team
Réponse de Chisholm Hunter
We're delighted to hear that you received very good service. Thank you for choosing Chisholm Hunter, and we look forward to welcoming you again in the future.
Fast delivery and friendly service
22 juin 2026
Réponse de Chisholm Hunter
We're delighted to hear that you received very good service. Thank you for choosing Chisholm Hunter, and we look forward to welcoming you again in the future.
Réponse de Chisholm Hunter
We're delighted to hear that you were pleased with your purchase and that your order arrived quickly. It's also wonderful to know that our communication throughout the process met your expectations.
Thank you for choosing Chisholm Hunter. We truly appreciate your feedback and look forward to assisting you again in the future.
As someone who takes time to research…
As someone who takes time to research both the watch and the retailer before making a purchase, I was very impressed with the service I received from Chisholm Hunter.
My initial discussions with Alex online were professional, knowledgeable and pressure-free. He understood my requirements, answered my questions clearly, and provided the confidence and reassurance expected when making a significant watch purchase.
I collected the watch from the Fort store a few days later, where Poppy assisted with the bracelet sizing. The adjustment was carried out quickly and accurately, achieving an excellent fit while taking the time to ensure everything was exactly right. It’s often the small details and quality of after-sales service that distinguish a good authorised dealer from an exceptional one, and this experience certainly reflected the latter.
From first enquiry through to collection, the entire process was smooth, professional and customer-focused. I would happily recommend Chisholm Hunter to anyone considering a luxury watch purchase and would not hesitate to buy from them again.
5 juin 2026
Avis spontané
Réponse de Chisholm Hunter
Thank you for your fantastic review.
We are delighted to hear that your experience with Chisholm Hunter was so positive from your initial enquiry through to collecting your watch. We will be sure to pass your kind comments on to Alex, who will be thrilled to know that his professional, knowledgeable and pressure-free approach helped give you confidence in your purchase.
We're also pleased to hear that Poppy provided excellent service at our Fort store, ensuring your bracelet was adjusted quickly and accurately, while taking the time to achieve the perfect fit.
Your recognition of both the quality of service and attention to detail means a great deal to us. Thank you for recommending Chisholm Hunter and for choosing us for your luxury watch purchase. We hope you enjoy your new watch for many years to come and look forward to welcoming you back in the future.
Kind regards,
Chisholm Hunter Customer Services Team
Really helpful service
Really helpful service. I had been looking for a particular watch and found it with Chisholm Hunter. Aisling couldn't have been more helpful (on-line) in setting up a distance sale. It has yet to arrive (I have literally just put my credit card away) but I wanted to thank her for all her help.
1 juillet 2026
Avis spontané
Réponse de Chisholm Hunter
Thank you for your lovely review.
We are delighted to hear that you found the watch you were looking for and that Aisling was able to provide such helpful assistance throughout the process. We will be sure to pass on your kind comments, as she will be thrilled to know that her support made your experience so positive.
Thank you for taking the time to share your feedback so soon after placing your order. We hope you love your new watch when it arrives and look forward to assisting you again in the future.
Kind regards,
Chisholm Hunter Customer Services Team
Réponse de Chisholm Hunter
Thank you for your 5-star review!
We're delighted to hear that you were pleased with both our service and delivery. It's wonderful to know that everything met your expectations.
Thank you for choosing Chisholm Hunter and for taking the time to share your feedback. We look forward to assisting you again in the future.
Appalling Customer Service
I bought a very expensive watch. I wasn’t given the guarantee and was told wrong information. The watch didn’t work, so they agreed to replace it. The replacement turned out to be the same watch with a new battery, not a replacement. When given the receipt that said it was to have been a replacement, the salesman just said “I don’t know”. No apology was given. Be careful if you use them as the sales people are poorly trained and their customer care is nil ! It’s also going to be 10 working days before I get a refund.
1 juillet 2026
Avis spontané
Réponse de Chisholm Hunter
Thank you for your feedback. We are very sorry to read about your experience and appreciate you bringing these concerns to our attention.
The level of service you have described falls well below the standards we aim to provide, and we apologise for the frustration and inconvenience caused. We would like the opportunity to investigate this matter further, including the information you were given regarding the guarantee, the replacement process, and your concerns about the watch and refund.
Could you please email your details, along with any relevant documentation, to help@chisholmhunter.co.uk? It would also be helpful if you could advise which Chisholm Hunter store the watch was purchased from so that we can carry out a full review with the team involved.
Once we receive your email, we will look into this matter thoroughly and be in touch directly.
Kind regards,
Chisholm Hunter Customer Services Team
First class service from Chisholm…
First class service from Chisholm Hunter, beautiful watch, thank you.
4 juin 2026
Réponse de Chisholm Hunter
Thank you for your kind words. Providing exceptional service is always our priority.
Réponse de Chisholm Hunter
We're honoured by your feedback. Thank you for taking the time to share your experience.
Lovely quirky Vivian Westwood watch
Great quality choice of watches
I was looking for a Vivian Westwood watch specifically! Good price and nice heavy quality watch.
I like the fact the design I chose is a bit old school lovely small round face with date.
Service was good kept me informed and delivered quickly.
Would definitely recommend.
16 juin 2026
Réponse de Chisholm Hunter
Thank you for your kind recommendation. We're delighted to have exceeded your expectations.
Réponse de Chisholm Hunter
Thank you for your kind words. Providing exceptional service is always our priority!
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