Chisholm Hunter Avis 

9 448
TrustScore 4.5 sur 5

4,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I bought the tennis bracelet as a 21st birthday present for my granddaughter and she absolutely loves it. Your selection of jewellery fantastic and I do believe my partner and grandchildren will visit... Voir plus

Noté 1 sur 5 étoiles

Shocking service. Purchased a watch and had to open an online return request. The watch arrived with missing straps that come with as standard as it is a limited edition model. No re... Voir plus

Noté 5 sur 5 étoiles

Absolutely amazing team at your Leeds store, I have purchased multiple items recently the service that we receive is second to none, I would REALLY APPRECIATE it if you could give some recognitio... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great welcoming conversation, felt as if we were not only a customer but also treated as a friend which made us feel comfortable. Helped us from as we approached the store to when we left the store. C... Voir plus

À propos de l'entreprise

  1. Bijouterie
  2. Bijoutier
  3. Horlogerie

À propos de Chisholm Hunter

Écrit par l'entreprise

Shop Jewellery
Shop Watches
Shop Diamonds
Grow Your Diamond

Chisholm Hunter has been a trusted name in the diamond industry since 1857, offering a carefully curated selection of the finest handpicked gemstones, diamonds, and luxury timepieces.

With boutiques across the UK, we take pride in providing an exceptional level of service and quality that has earned us the loyalty of our customers over generations.

Diamonds may be forever, but that doesn’t mean you need to commit to the same stone for a lifetime! At Chisholm Hunter, we are confident in the quality and value of our diamonds. If you decide it’s time to refresh your diamond jewellery, we offer you the opportunity to trade in your original diamond at 100% of the price you paid for it when shopping for your new diamond. This is just one of the many ways we’re committed to offering exceptional value to our customers.

We’re committed to making every jewellery and watch purchase a personal and enjoyable experience. Whether you're looking for the perfect diamond ring, a luxury watch, bespoke jewellery, or professional repairs, our knowledgeable team is here to help. We offer expert advice, alongside a wide range of prestigious brands, including Vacheron Constantin, Breitling, Tudor, Omega, Longines, Marco Bicego, Roberto Coin, Messika and more.

At Chisholm Hunter, our focus is on building long-term relationships with our customers, offering not only the highest quality products but also exceptional customer service and value. Trust is at the heart of everything we do, ensuring that you can shop with confidence.


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Information importante

4,5

Excellent

TrustScore 4.5 sur 5

9 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 97 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,5

Tous les avis

(9 448)

1 717 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Paid for a watch that was supposed to…

Paid for a watch that was supposed to arrive 4 weeks from receipt of payment.

After the four weeks I was told that the watch was not available so asked for a refund of monies paid.

Despite repeated promises of "tomorrow" or "next week" I have yet to receive my refund.

12 mai 2026
Avis spontané
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Réponse de Chisholm Hunter

Hi,

Thanks for your review. Even if it's not positive, it's important for us to understand and acknowledge negative experiences.

I have requested information from yourself and will discuss this with the store. Once I have a response, I'll be right back in contact.

Please accept our apologies sincerely. Customer service is paramount to us here at Chisholm Hunter so it's really disappointing to hear that this was not the case on this occasion.

Kind regards and best wishes,
Jonathon
Customer Operations Manager

Noté 5 sur 5 étoiles

From ordering the item to receiving it…

From ordering the item to receiving it and then sorting out a issue.
Chisholm Hunter were excellent in their customer service.
Would just like to extend a Thank you again to Alex who helped throughout the process.

19 juin 2026
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Réponse de Chisholm Hunter

We're thrilled to hear this. Thank you for choosing us and for sharing your experience.

Noté 5 sur 5 étoiles

Great company

Easy check out - fast delivery with many options - great company will use again - keeping myself informed all the way until delivery - it was a gift to celebrate my sons prom and leaving school - he loved his watch.

26 juin 2026
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Réponse de Chisholm Hunter

Thank you for your lovely feedback. We look forward to welcoming you again soon.

Noté 5 sur 5 étoiles

Really like Chisholm Hunter

Really like Chisholm Hunter, great service. I also prefer to give my custom to a privately owned company like this where you can talk to real people, rather than some faceless company who don’t reply to emails/enquiries and you can’t contact. Also, Chisholm Hunter have a great YouTube channel ran by Harrison, which is how I first heard of the brand.

25 juin 2026
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Réponse de Chisholm Hunter

We're honoured by your feedback. Thank you for taking the time to share your experience.

Noté 5 sur 5 étoiles

It was fantastic to deal with Craig at…

It was fantastic to deal with Craig at the Vacheron constantin boutique, he was both knowledgeable and a pleasure to deal with. Great communication throughout.

26 juin 2026
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Réponse de Chisholm Hunter

Thank you for your kind words. Providing exceptional service is always our priority.

Noté 5 sur 5 étoiles

Everything is good

Everything is good

22 juin 2026
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Réponse de Chisholm Hunter

Thank you for your generous feedback. We look forward to assisting you again in the future.

Noté 5 sur 5 étoiles

Ordering easy

Ordering easy , delivered quickly with great comms. Items weee of good quality and well received as a present.

17 juin 2026
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Réponse de Chisholm Hunter

We're delighted to hear of your positive experience. Thank you for your support.

Noté 5 sur 5 étoiles

Chris in Kingston has been super…

Chris in Kingston has been super helpful in both buying engagement ring and wedding bands. He is helpful and gives good advice and explanation. We were able to build a rapport with Chris.

26 juin 2026
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Réponse de Chisholm Hunter

Thank you for your valued review. We're pleased you enjoyed our service and collection.

Noté 5 sur 5 étoiles

Best boutique

Darran at the Panerai boutique was very knowledgeable about the brand and watches and helped select the watch I wanted. The boutique was just as superb and a credit to the brand. I was lucky enough to be invited to a special Panerai evening with great canapés and drinks, a host of Panerai people and new releases. A very special event all round!

25 juin 2026
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Réponse de Chisholm Hunter

It means a great deal to receive your feedback. Thank you for your 5-star review.

Noté 5 sur 5 étoiles

Engagement ring

Customer service was second to none. Thanks to all involved for making my partner a very happy lady.👍😁

25 juin 2026
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Réponse de Chisholm Hunter

We truly appreciate your 5-star review. Thank you for your trust and support.

Noté 5 sur 5 étoiles

Great service

Item arrived quickly, had various emails including a nice email about their level of customer service and history. This is my first purchase, I would definitely buy again.

25 juin 2026
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Réponse de Chisholm Hunter

Thank you for your lovely feedback. We look forward to welcoming you again soon.

Noté 5 sur 5 étoiles

My Bamford X G Shock purchase

Just received my Bamford x G Shock from Chisholm Hunter, I decided to buy from them as I’m a really big fan of Harrison on their YouTube channel, they’re clearly not just a retailer but also massive into their watches, very easy to buy on their site, my watch arrived really quickly and was exactly as described, VERY well packaged too. I did also speak to one of their guys on the phone about a delivery matter and he was genuinely interested in my query, helping sort things out straight away. Wouldn’t hesitate to buy from them next time I add to my growing collection!

27 juin 2026
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Réponse de Chisholm Hunter

Thank you for your kind words and 5-star rating. It was our pleasure to assist you.

Noté 5 sur 5 étoiles

we have bought from Chisholm hunter a…

we have bought from Chisholm hunter a few times now and have found staff really helpful and so nice to deal with.

21 juin 2026
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Réponse de Chisholm Hunter

Thank you for your wonderful review. We're delighted you enjoyed your experience with us.

Noté 5 sur 5 étoiles

It's class support in choosing the…

It's class support in choosing the right watch, delivery and communication. Would recommend the product service by an excellent set of staff.

24 juin 2026
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Réponse de Chisholm Hunter

We're honoured by your feedback. Thank you for taking the time to share your experience.

Noté 5 sur 5 étoiles

Very easy to navigate the website and…

Very easy to navigate the website and place an order.
Excellent value and fast delivery with great communication. Will be buying from this company again.

25 juin 2026
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Réponse de Chisholm Hunter

Thank you for your kind words. Providing exceptional service is always our priority.

Noté 5 sur 5 étoiles

The staff member that looked after us…

The staff member that looked after us was amazing, she found the best wedding bands for me and my patner and even added a complimentary fix for my broken engagment ring to our purchase! We were really unsure and a bit giddy and all over the place and she guided us well! Thank you very much, cant wait to pick them up! <3

20 juin 2026
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Réponse de Chisholm Hunter

Thank you so much for your wonderful review!
We are delighted to hear that our team member made your experience so enjoyable while helping you choose your wedding bands. Finding the perfect rings is such a special part of the wedding journey, and we're pleased she was able to guide you through the process and help you feel confident in your choices.
We're also glad we could assist with your engagement ring and that the complimentary repair was a welcome addition to your visit. Your kind words about the service you received will mean a great deal to the colleague involved.
Thank you for choosing Chisholm Hunter for such an important purchase. We can't wait for you to collect your rings and wish you both every happiness for the future! ❤️
Kind regards,
Chisholm Hunter Customer Services Team

Noté 5 sur 5 étoiles

Excellent service, quality product.

Excellent service and communication from Chisholm Hunter. Delighted with the competitively priced and good quality Wolf watch roll which arrived well packaged via RM within 2 days.

22 juin 2026
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Réponse de Chisholm Hunter

Thank you for your fantastic review.
We’re delighted to hear that you were pleased with both the service and communication you received from Chisholm Hunter. It's wonderful to know that your Wolf watch roll arrived promptly, well packaged, and met your expectations in terms of quality and value.
We truly appreciate your kind comments and are grateful that you chose to shop with us. We hope you enjoy your new watch roll and look forward to assisting you again in the future.
Kind regards,
Chisholm Hunter Customer Services Team

Noté 5 sur 5 étoiles

I wanted to buy a gift for my…

I wanted to buy a gift for my significant other but left it a little late. I had an online chat with Alex who was very helpful and went the extra mile to ensure that my chosen gift was delivered the next morning to ensure that I could take it with me to London where I was due to meet her. The gift was beautiful and delightedly accepted, with a few tears of joy!

24 juin 2026
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Réponse de Chisholm Hunter

Thank you for your wonderful review.
We are delighted to hear that Alex was able to assist you and go the extra mile to ensure your gift arrived in time for such a special occasion. Providing exceptional service is something we take great pride in, and it’s fantastic to know that Alex's efforts helped make your plans run smoothly.
We're also thrilled to hear that the gift was so well received and brought such joy to your significant other. Moments like these are exactly why we love being part of our customers' special occasions.
Thank you for taking the time to share your experience. We will be sure to pass your kind comments on to Alex, and we hope to welcome you back to Chisholm Hunter again in the future.
Kind regards,
Chisholm Hunter Customer Services Team

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