Absolutely amazing team at your Leeds store, I have purchased multiple items recently the service that we receive is second to none, I would REALLY APPRECIATE it if you could give some recognitio... Voir plus
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Lisez les avis des autres
Quite poor! Requested on two occasions through different channels that the watch bracelet was to be sized accordingly when purchased. Both requests were overlooked or missed and the watch was duly sen... Voir plus
Due to us ordering online then changing our minds about what we ordered and just buying something different in store we received sound advice and the shop staff helped us all the way through the onlin... Voir plus
Visited the Argyle arcade store today with partner for 2 gents rings. Orla - you were a fantastic help and loved the chat. Ruth, your experience and professionalism shone through, and Lindsay, you cou... Voir plus
À propos de l'entreprise
À propos de Chisholm Hunter
Écrit par l'entreprise
Chisholm Hunter has been a trusted name in the diamond industry since 1857, offering a carefully curated selection of the finest handpicked gemstones, diamonds, and luxury timepieces.
With boutiques across the UK, we take pride in providing an exceptional level of service and quality that has earned us the loyalty of our customers over generations.
Diamonds may be forever, but that doesn’t mean you need to commit to the same stone for a lifetime! At Chisholm Hunter, we are confident in the quality and value of our diamonds. If you decide it’s time to refresh your diamond jewellery, we offer you the opportunity to trade in your original diamond at 100% of the price you paid for it when shopping for your new diamond. This is just one of the many ways we’re committed to offering exceptional value to our customers.
We’re committed to making every jewellery and watch purchase a personal and enjoyable experience. Whether you're looking for the perfect diamond ring, a luxury watch, bespoke jewellery, or professional repairs, our knowledgeable team is here to help. We offer expert advice, alongside a wide range of prestigious brands, including Vacheron Constantin, Breitling, Tudor, Omega, Longines, Marco Bicego, Roberto Coin, Messika and more.
At Chisholm Hunter, our focus is on building long-term relationships with our customers, offering not only the highest quality products but also exceptional customer service and value. Trust is at the heart of everything we do, ensuring that you can shop with confidence.
Coordonnées de contact
146 Argyle Street, G2 8BL, Glasgow, Royaume-Uni
- 0333 210 1857
- help@chisholmhunter.co.uk
- chisholmhunter.co.uk
Information importante
4,5
Excellent
9 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Quick delivery and refund when they…
Quick delivery and refund when they didn’t have the item that I paid for.
29 juin 2026
Réponse de Chisholm Hunter
Thank you for your 5-star review.
We're pleased to hear that your order was delivered quickly, and whilst we're sorry the original item was unavailable, we're glad our team was able to process your refund promptly and make the situation as straightforward as possible.
We appreciate your understanding and your feedback, and we hope we'll have the opportunity to help you find the perfect watch in the future.
everything was very easy
everything was very easy, description was accurate, item is lovely !
3 juillet 2026
Réponse de Chisholm Hunter
Thank you for your wonderful 5-star review!
We're delighted to hear that everything was easy from start to finish, and that the watch matched its description perfectly. It's great to know you're pleased with your purchase and loving your new watch.
We really appreciate your feedback and your support, and we hope to welcome you back again soon.
Kind regards,
Edinburgh gyle store poor service
Edinburgh gyle store. First impression was actually very good. When I was looking in the window for an engagement ring, staff came over, spoke to me, offered a drink and a seat. It started well. They did the usual sales talk and never asked for my budget, just the type of rings we liked for engagement that didn’t bother me. Same with trying to promote add‑ons or finance options. All standard.
The problem started after I paid.
I was told that because the order was placed before midday on Saturday, I should be able to collect the ring the next day. When I checked online, it looked more like Monday, but I thought fine getting it a day sooner meant I could show everyone earlier.
They said they would call to let me know when it was ready.
No call.
I phoned myself, only to be told it wasn’t in and would be there Monday. They said they’d call me Monday.
Again, no call.
I phoned again, and now it has moved to Tuesday who knows what tomorrow looks like. Annoying when a branch an hour away has it instore.
Once the money was taken, the customer care completely disappeared. They wouldn’t let me cancel, telling me I had “paid for the goods”. But that was exactly the issue I had paid, but I had no goods.
Honestly, if you want anything from them, order online. At least you know where you stand. Trying to be helpful by buying in-store and letting them get the sale has just caused hassle and disappointment.
My advice: go to another jeweller, or if you see something in-store, order it online yourself.
4 juillet 2026
Avis spontané
Réponse de Chisholm Hunter
Hi,
Thank you for taking the time to share your feedback. We are very sorry for the frustration caused by the delays and, most importantly, the lack of communication regarding your ring order. We completely understand how disappointing it is to be given an expected collection date and then have to repeatedly chase for updates.
Providing a great experience from start to finish is extremely important to us, and it is clear that we fell short on this occasion. While we are pleased that our team made a positive first impression, we appreciate that this was overshadowed by the delays and missed follow-up calls after your purchase.
Since leaving your review, we were delighted to welcome you back into store to collect your ring, and we're pleased that the issue has now been resolved. We hope the flowers and wine accepted from the team reflected our sincere apology for the inconvenience caused.
Your feedback has been shared with the store management team so that we can review what happened and improve our communication with customers during the ordering process.
Thank you again for bringing this to our attention, and we wish you all the very best with your engagement.
Kind regards,
Sharon Stewart
Customer Service Manager
Excellent experience from Chisholm…
Excellent experience from Chisholm Hunter from start to finish!
Lewis picked up my initially enquiry and understood my requirements from the get go and delivered all that he promised.
Online delivery was very quick and well communicated also.
I hadn't used this company before but I will for any future needs - thank you!
3 juillet 2026
Avis spontané
Réponse de Chisholm Hunter
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Lewis was able to understand your requirements from the outset and provide the service and support you were looking for. It's great to know that he delivered on his promises and that you found the online ordering and delivery process quick, smooth, and well communicated.
We're especially pleased that your first experience with Chisholm Hunter was such a positive one. Your kind words will be shared with Lewis and the team, who will be thrilled to receive your feedback.
Thank you for choosing Chisholm Hunter. We look forward to assisting you again in the future.
Kind regards,
Chisholm Hunter
Friendly helpful staff .Being offered a…
Friendly helpful staff .Being offered a tea or coffee was a nice touch !
2 juillet 2026
Réponse de Chisholm Hunter
Thank you for your 5-star review!
We're delighted to hear that you found the team at our Silverburn store friendly and helpful. It's great to know that the little touches, such as being offered a tea or coffee, helped make your visit even more enjoyable.
We really appreciate you taking the time to share your feedback and are pleased that you had such a positive experience with us.
We look forward to welcoming you back to the Silverburn store again soon! 😊
The reason I’m a repeat customer is…
The reason I’m a repeat customer is because of the level of customer service. Always very polite and professional.
28 juin 2026
Réponse de Chisholm Hunter
Thank you for your 5-star review, James!
We're delighted to hear that the high level of customer service keeps you coming back to our Gyle store. Your kind comments about the team being consistently polite and professional are greatly appreciated, and we'll be sure to pass your feedback on to everyone there.
Thank you for your continued loyalty, and we look forward to welcoming you back to the Gyle store again soon. 😊
Amazing customer service
The most helpful staff, friendly and knowledgable. Massive thank you to Lucy as she went above and beyond to help me make the right decision!
2 juillet 2026
Réponse de Chisholm Hunter
Thank you for your fantastic 5-star review!
We're delighted to hear that you received such amazing customer service at our Silverburn store. It's wonderful to know that you found the team friendly, knowledgeable, and helpful throughout your visit.
A special thank you for highlighting Lucy. We're thrilled to hear that Lucy went above and beyond to help you make the right decision, and we'll be sure to pass on your kind words and recognition.
We really appreciate your feedback and look forward to welcoming you back to the Silverburn store again soon! 😊
45 years of bliss
The ring was made to perfection and I was kept informed of the delivery date and it arrived assured well done and a big thanks from my wife who loves it
2 juillet 2026
Réponse de Chisholm Hunter
Thank you for your wonderful 5-star review!
Congratulations on 45 years of bliss! We're truly honoured that you chose us for such a special occasion.
We're delighted to hear that your ring was crafted to perfection and that our team kept you informed throughout the process, ensuring a smooth and reassuring delivery experience.
Most importantly, we're thrilled to know that your wife loves the ring. Thank you for sharing your kind feedback with us—it means a great deal to the whole team.
Wishing you both many more happy years together, and thank you again for choosing us to be part of such a memorable milestone. 💍✨
Excellent service
Excellent service, popped into the lakeside store to purchase a Seamaster.
Was served by a very knowledgeable member of staff Charlotte.
Great experience.
Asked if we could also take a lacuna Blue Tudor but none was in stock.
2 weeks later charlotte called me as the watch had come in stock.
Thankyou
2 juillet 2026
Réponse de Chisholm Hunter
Thank you for your excellent 5-star review!
We're delighted to hear that you had such a great experience at our Lakeside store when purchasing your Seamaster.
It's wonderful to know that Charlotte's knowledge and service helped make your visit so enjoyable. We're especially pleased that she remembered your interest in the Lagoon Blue Tudor and took the time to contact you as soon as one became available. Providing that level of personal service is exactly what we strive for.
Thank you for taking the time to share your feedback. We'll be sure to pass your kind comments on to Charlotte and the Lakeside team. We hope you enjoy both of your watches and look forward to welcoming you back in the future! ⌚😊
Réponse de Chisholm Hunter
Thank you for your 5-star review!
We're delighted to hear that you received great service from our online team and that your experience was such a positive one.
Knowing that you would choose to purchase from us again is one of the best compliments we can receive. Thank you for taking the time to share your feedback.
We look forward to assisting you with your next purchase! 😊
My First purchase experience with Chisholm hunter
It was by chance I heard of this company and was lucky that I did, initially bought special edition “Queen” Fountain which I really loved, from the time I placed the order to collection from Manchester store with next day delivery was excellent, the staff who helped with my order was super friendly and took time for me to check the pen.
Hence two weeks later I decided to purchase “Queen” Rollerball pen also with next day delivery.
I had a small query and again Lana was very quick to resolve my issue to my agreement.
I would purchase again from Chisholm Hunter again simply because the pricing, quality of the goods and staff have been excellent.
6 juillet 2026
Réponse de Chisholm Hunter
Thank you for your fantastic 5-star review!
We're delighted to hear that your first experience with Chisholm Hunter was such a positive one. It's wonderful to know that you were pleased with both your special edition Queen Fountain Pen and your Queen Rollerball Pen, and that the ordering and next-day delivery process met your expectations.
We're especially pleased to hear your kind words about Lama. Providing friendly, attentive service and resolving any queries quickly is something we pride ourselves on, and we're glad Lana was able to assist you throughout your purchases.
Thank you for highlighting our pricing, product quality, and customer service. Your feedback means a great deal to us, and we're thrilled that your experience has given you the confidence to shop with us again.
We look forward to welcoming you back for your next purchase. Enjoy your pens, and thank you for choosing Chisholm Hunter! 😊✍️
Mario and Kiara were amazing at the Glasgow Branch
Mario was amazing , he helped us through everything and went above and beyond to make the experience great, kiara was also a sweetheart who helped me see my vision through. So grateful to such sweet staff. Fully recommend!
12 juillet 2026
Avis spontané
Réponse de Chisholm Hunter
Thank you for your wonderful 5-star review!
We're thrilled to hear that you had such a positive experience at our Glasgow store. It's fantastic to know that Mario went above and beyond to guide you through the process and help make the experience so memorable.
We're also delighted to hear your kind words about Kiara, and that she helped bring your vision to life. Providing personal, attentive service is incredibly important to us, so it's wonderful to know that both team members made such a positive impression.
Thank you for your recommendation and for taking the time to share your feedback. We'll be sure to pass your lovely comments on to Mario, Kiara, and the Glasgow team. We look forward to welcoming you back again soon! 😊✨
Overall good experience
Was an easy process selecting the ring checking size
Would give 5 stars but when the ring arrived for pickup not in a box only loose. When you pay that much for a ring should be presented in a box
30 mai 2026
Réponse de Chisholm Hunter
Dear Darryl, I tried to call you but you were driving, I have sent you an email from our help desk to assist you further with a box for your ring. I look forward to hearing from you.
Kindest regards
Sharon Stewart
Customer service Manager
Réponse de Chisholm Hunter
Thank you for your 5-star review! We're delighted to hear that you found our website easy to use and were pleased with our communication and prompt delivery. Your feedback is greatly appreciated and we're glad we could provide a positive experience. We look forward to serving you again in the future.
Kind regards,
The Customer Service Team
Réponse de Chisholm Hunter
Thank you for your 5-star review! We're delighted to hear that you received great service and that exchanging your watch was a smooth and easy process. It's wonderful to know that our team was able to help and make everything straightforward for you.
We really appreciate your feedback and thank you for choosing us. We hope to serve you again in the future!
Kind regards,
The Customer Service Team
Réponse de Chisholm Hunter
Thank you for your 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you found our online ordering process easy and that your delivery arrived quickly. Providing a smooth shopping experience from checkout to delivery is always our goal, and it's great to know we met your expectations.
Thank you for choosing us, and we look forward to serving you again soon! 😊
Réponse de Chisholm Hunter
Thank you for taking the time to leave us a review and for your 4-star rating! ⭐⭐⭐⭐
We're pleased to hear that you found our website easy to navigate and that our team provided pleasant service. Creating a smooth and enjoyable shopping experience, both online and in-store, is always our goal.
We appreciate your feedback and look forward to welcoming you back to Chisholm Hunter again soon. 😊✨
I have been waiting a week for the…
I have been waiting a week for the manager of the silverburn store to call me back to explain why my order has been delayed 3 weeks even though I paid for express delivery.
I have called the store almost everyday this week for updates and asked the staff to send me an email to confirm when I will be receiving my order, as of now still nothing,
This gift is extremely important to me as it’s a gift for my wife for the arrival of our new baby daughter. The service I have had has completely took the shine off what should’ve been a nice moment for my family.
I’m now going to place an official complaint with the store
Since I left this review the manager from the store has contacted me and I’m happy with how it’s being handled.
Regards
Brian Holland
27 mai 2026
Réponse de Chisholm Hunter
Dear Mr Holland,
Thank you for taking the time to share your feedback. I am very sorry to learn about the delay with your special order and the lack of communication you have experienced while trying to obtain an update.
I completely understand how disappointing this must be, particularly given the significance of this gift for your wife and the arrival of your new baby daughter. This should have been a special and memorable occasion for your family, and I sincerely apologise that our service has detracted from that experience.
I will contact the Silverburn store directly to establish the current status of your special order and obtain an expected delivery date. I will also review why the delay has occurred and why you have not received the updates you were promised.
Please accept my apologies for the inconvenience and frustration this situation has caused. We value your business and appreciate the opportunity to put this right.
Kind regards,
Sharon Stewart
Customer Service Manager
Very happy with the watch I purchased…
Very happy with the watch I purchased for my son’s 18th and he loved it too. Well packaged, fast delivery and website easy to use. Thank you
13 juin 2026
Réponse de Chisholm Hunter
Thank you for your wonderful 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that both you and your son were so happy with the watch for his 18th birthday – what a special milestone and a memorable gift. It's great to know that you found our website easy to use and that your order arrived quickly and well packaged.
Thank you for choosing Chisholm Hunter for such an important occasion. We hope your son enjoys his watch for many years to come, and we look forward to assisting you again in the future. 😊⌚🎉
Once bitten twice shy
I purchased an ex display watch, when I t arrived it came with no original box or papers of any type just the bill of sale and a travel pouch. It may have been down to my inexperience in buying watches that I expected it being a new watch to arrive with all paperwork and packaging. You did order me a new warranty card and instruction manual from Glshutte original but I had to go on eBay to buy the full packaging at considerable extra cost.
29 juin 2026
Réponse de Chisholm Hunter
Dear Michael,
Thank you for taking the time to share your feedback.
I am sorry to learn that your purchase did not meet your expectations. While this was an ex-display watch, I fully appreciate your disappointment on receiving such a significant purchase without the warranty card, manual and accompanying documentation that you reasonably expected to be included.
Having reviewed the correspondence, I can see that as soon as you raised your concerns, our team took immediate steps to investigate and arrange a replacement warranty card and instruction manual directly from Glashütte Original. However, I recognise that this did not entirely resolve the situation, particularly as you then incurred additional expense sourcing the original presentation packaging yourself.
At Chisholm Hunter, we want our customers to feel confident and excited when receiving a luxury timepiece, and I am sorry that this experience left you feeling otherwise. Your comments regarding the product description and the information provided about the contents included with an ex-display watch have been noted and will be shared with the relevant teams to help us improve clarity for future customers.
We do appreciate your acknowledgement that the warranty card and manual were ordered and supplied, but I am sorry that the overall experience has left you feeling "once bitten, twice shy."
Thank you again for bringing this to our attention and for giving us the opportunity to address your concerns.
Kind regards,
Sharon Stewart
Customer Service Manager
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