Christmas Central Avis 

I ordered two (2) 60" tall Christmas Santas...charged $517.52...the cartons were sent via USPS. When the items were delivered they were left by my garage...no door bell ring, or knock on my door to let me know they were left outside in an uncovered area...it's rainy here. When I discovered them, both cartons were severely damaged, ripped cartons, tape totally loose, and USPS tape trying to secure them stating "received damaged". The cartons had never been unpacked and inspected just sent from the shipping container from CHINA to my home...the boxes were too flimsy, and the tape was obviously cheap...I called the company and told them I did not want the merchandise...who ships over $500 worth of merchandise like this, except garbage businesses? I was told I would have to pay the shipping back...and ship them myself...first off they do not fit in my vehicle, second, I am not taking responsibility for shipping the merchandise back in cartons that are already destroyed. I called my bank and did a charge back...now I am being told I need to open the cartons and inspect the merchandise...NO, I am not...if the garbage you shipped like this for $500 was OK with you to arrive in totally ripped apart, open cartons, with damage cartons received by the USPS...I am not. Take your junk back, or I put it by the curb for the garbage guys.

I was an employee in Christmas Central. I worked as a customer service associate from India. They stopped paying us right since last October so I quit my job. It's been 4 months since I left my job but still have not fully settled my payment yet and no proper response from the company too. They didn't even send me my relieving letter, Manager from India gave me the relieving letter since the officials didn't respond to me. Please if some higher officials see this, help me get my hard earned salary back

Customer service was awful. Several items in my order arrived broken - and they kept saying they were sending replacements, but the tracking numbers they provided were no my valid and then they would claim the items were lost in the mail. Don’t trust this company.

I wanted to support a smaller retailer instead of ordering from a big-box store, but unfortunately my experience was disappointing.

My order was automatically canceled because my billing and shipping addresses are different. I understand the need for fraud prevention, but customer service couldn’t simply verify my information or reinstate my order. Instead, I was told I had to place the entire order again and then email them afterward in hopes someone would manually approve it.

I had already spent a considerable amount of time researching the exact products I wanted and was ordering with a specific delivery deadline. Having to start over wasted my time and put that timeline at risk.

Fraud prevention is important, but there should be a better process for legitimate customers whose billing and shipping addresses don’t match. I hope they improve this experience in the future.

Customer service was very responsive. If for some reason that changes I will update my review.

(ordered 6/12/26 shipped 6/17/26 received 6/22/26)
Ordered 6 clearance items which came in two boxes each containing 3 items. Larger box arrived in good condition with no damage or missing parts.

Smaller box arrived very damaged with missing parts and one item not working. Post office noted the damage as received in that condition.

Contacted customer service online the same day 6/22/26, provided pictures and explanation.

Response from CS received the following day 6/23/26 advising they would replace the items missing and unworking with no charge to me.

That's what I call five star customer service. Deducted one star for packaging.

If for some reason that changes I will update my review.

I would put none if I could so very disappointed. This company offered a beautiful outdoor wicker table for half price for other sides and a coupon code discount for Memorial Day first I heard nothing not even an email reply then I received an error. Email reply with no ship date so I called and they said it will be shipped in 3 to 5 days, I asked how it was shipping they said FedEx. I said your invoice says UPS. He says it was updated to FedEx two days later. I get an email confirmation that they cannot ship my order and they will send a full refund I will let you know how long it takes if I get my refund at all at this point, so I called and spoke with a woman who said they aren’t able to find a carrier to pick it up and I said we’ll keep trying. She says we can’t and I said why because you can’t honor your free shipping and she said yes the cost of the shipping would be more than the value of the furniture. I told her how upset I was that I had already gotten rid of my old set and was planning for my new set. I told her I was very disappointed how they can do that. I said you need to take this item off your website or charge for shipping I said you misled me please people be careful. I know I took a chance for it to be half off from other stores, but they had it listed from one vendor and then had the regular price on the same item from another vendor so I assumed it was close out you know what happens when you assume right that is what happened to me do not trust this site. I will be writing back soon if I don’t get my full refund.

DO NOT ORDER FROM THIS VENDOR
arrived late. Even the delay notice was 2 days late. The delivered status notice never arrived??? WTH??
Mirror has scratch. Overpriced!!!! CHEAP AND FLIMSY. BETTER OFF WITH TEMU!!!

Unacceptable experience — no product, no refund.

I placed an order and was charged immediately via PayPal. No tracking information was ever provided. When I contacted the seller for an update, I was told the order had been “cancelled.”

Despite cancelling the order, they refused to issue a refund. Instead, they offered 125% store credit, which is not a valid resolution when a customer has not received their purchase and no longer trusts the business.

When I insisted on a refund, I was told they were unable to process it and that I would need to contact PayPal myself.

At this point, I have paid for an item I never received and have been forced to open a dispute to recover my money.

This raises serious concerns about the legitimacy of this seller’s practices. I would strongly recommend avoiding this company.

I ordered a statue as a gift for someone. Order placed March 1st, and I paid extra for expedited 2-day shipping. 2 weeks later it still was not shipped and there was no update from the company. They promised it would be shipped on or before the 13th - it was not. When I reached out again, they said the item is now not available at this time. I asked for a refund, they said yes and that it would be processed in 1-2 business days. A week later there is still no refund and they said their PayPal system isn't working. They offered a store credit instead of a refund - I said no, I would like my $120 back as a refund. Over 3 weeks of dealing with this company and no item or refund. I will never purchase from them again.

I would give zero stats if it was an option. I ordered from walmart. For whatever reason..... my hot tub came from Christmas central. The heat pump has not worked correctly. I was told it was under warranty for a year. They said "no" only 30 days. I weren't Eben looking for a refund. I wanted them to send me another pump.... which is probably a whole lot cheaper than a refund. I will always double check my orders from walmart from now on. Make sure it's NOT from this company

Would give 0 stars if possible. I ordered 6 battery-operated pre-lit wreaths-they sent me plug-in. Would not send a return label-if I want to return, it will cost me $44 for an $88 order!

Seems as if they are doing the ol' bait and switch. The prices listed on the front page image was different than it actually was. All of their items are listed at 75% off and then when I went to order, everything was significantly more expensive then what it was advertised as. After questioning the different prices, they sent me to their 'sale page' saying that these are the items that are currently on sale. EVERY single item had conflicting prices. My cart went from under $300 for my 6 items to almost $850! Seems a bit sketchy!

I would give a 0 if it was an option. I do a lot of online shopping. I have never encountered a company that does not give an estimated shipping time. EVER! I emailed them 30 seconds after submitting my order and explained the time frame in which I needed the merchandise. I received responses that were of no help whatsoever. I should have canceled the order then but I continued to reach out hoping to get an answer. I will never order from them again.

Christmas Central is not a reliable company. Don’t order from them. I ordered a small Christmas tree from them. They sent a different tree than I ordered and a cheaper one! In addition, it didn’t even work ( light up). I initially was going to have them send another but notified them I wanted a refund. This was a day before they they went ahead and sent it anyway. I called them and they refused to send me a return label for the tree I said I didn’t want. Nothing but a hassle with this company. Buy a tree elsewhere!

Buyer beware! Christmas Central does not pay return shipping for broken merchandise! Bough2 porch lanterns at a cost of $155. They both had issues on had an unseated candle the other had a glass side not seated properly. This company does not issue prepaid shipping shipping labeled and told me to send back via any carrier of my choice I thought they would reimburse the cost . I purchased them from Amazon and did not realize I was dealing with this company as a third party seller. Amazon customer service did reach out for me and many email went back and forth. It is their policy that they do not reimburse shipping even on broken merchandise! It cost me $96.96 for shipping . My recommendation would be avoid doing business with Christmas Central .Also be aware they are third party sellers on other sight. Avoid them!

Items they ship do not match the description.
The Candolier I ordered was described as having a timer, 8 hrs on/16 off. What they sent was a light sensor one in a damaged package & a light bulb pulled out of the socket. Not worth the hassle of sending back.
Last year, I ordered a tree stand. It was the wrong one according to the description. I returned it for a replacement twice. Finally they refunded my money & told me to keep the tree stand they kept sending me. I donated it to a thrift store.

I bought a gargoyle water fountain as a gift for a friend who liked mine (which I purchased years ago from a reputable company). What I received from Christmas Central for $165 was a shoddy knock off. While the base is the same as my original, the top gargoyle component is a cheap replica made of flimsy plastic.
Sham, scam, they don’t give a damn.

Ordered 3 push carts for golf. I was skeptical about the site to begin with, but gave it a shot. I received an email that the products were damaged during the process time and I would not be receiving them. Not surprised but kinda bummed!

I bought an item with this company with 1 day shipping. already pass 1 week and nothing happened , I already call 2 times customer service with no solution, ( the same person told me one thing 2 days ago and now the told me to wait more 5 days, then i request to talk with a manager, for my surprise he told me for the second time, the manager is not there. Don't loose your time with this company!

I've been buying from Christmas Central for a few years now. I'm always pleased with their merchandise and prices. Also good and fast shipping. This is the last week in February and I already have a list in the shopping cart again. Great customer service also. I just read some of the reviews 03-12-25. First I'm shocked at some of these terrible things that people have said about Christmas Central. I really have been buying from them for so many years I've lost count. I have never, ever had a bad experience or bad customer service from them. I really don't believe the things are even true that I read today. I still think they're great. And I always love the FAST SHIPPING! And GREAT CUSTOMER SERVICE! With all of my experience with them I just don't believe any of those bad things are true. I must have ordered from them dozens of times over the years. I just dare you to try them, you won't be sorry.