cinch - Corby Warehouse Avis 

Absolutely awful experience. Purchased a car which was advertised as in full working condition but an issue was discovered on route for delivery. Cinch took the car away to be repaired and we're still without our car! It's been 4 weeks and the only update for the past 2 weeks is "it's on its way back to Corby". Customer service is terrible. Regularly promise to call with updates and then don't. When we call, no update available and no apology or timeframe is provided. Cinch have finally arranged a hire car for us after many calls and complaints but still have no timeframe on the delivery of our car. They're also happily holding our £12k while we remain car-less. Do not recommend this company, the worst car buying experience I've ever had!

When I collected my car it didn’t have much charge and I needed to drive 2hrs home , the charging cable they gave me didn’t work on pubic chargers so I had to spend along time trying to find a fast charging place to get enough charge for the journey home! I also had to buy a type 2 cable. This was not acceptable , I have never had an electric car and in the photo of the cable that was in the boot it showed a cable and I didn’t know it was useless to me so very misleading and inconvenient.

The process was quick and easy, and overall I was happy with the service. However, I was a little disappointed with the cleanliness of the car. It did not appear to have been cleaned to a reasonable standard, as there was a lot of dog hair, dog slobber, and a very unpleasant smell throughout the vehicle. This made the 113-mile drive home quite an uncomfortable experience.

While I am generally satisfied with the service I received, I feel that a little more attention to detail in preparing the vehicle would make a significant difference to the overall customer experience.

Came to pick my car up today. Mo Khan helped me with the process. made the process very easy. would definitely recommend.

Great aervice always happy to help such a smooth part exchange love my new car

Mo Khan was outstanding. Really nice guy, really professional, solves all problems without breaking a sweat. Top man.

Pardeep
Sorted out issues in a helpful way

Absolutely abysmal how much the staff lie.
Bought a car 23rd July, arranged to pick up on 26th July. Was phoned the day before collection to be told the lock barrel needed changing in the door. Was told the part had been ordered when in reality the order hadn’t even been placed. Somebody then phoned again on Monday 27th informing me the part definitely had been ordered and were waiting for delivery. Thursday 30th was then told again the part hadn’t even been ordered and they were currently waiting to get a quote for the part. Phoned again on Monday 3rd of August to be told that they now had the part but were waiting for a third party to come fit the lock for the door on Thursday.
Thursday 6th arrives and nobody had been and fitted the part. I then missed a call on Monday 10th to be told we are currently in the process of ordering the part again, which had apparently already been ordered and delivered but fitter hadn’t turned up. Tuesday 11th received a call to say the part order had now been placed and could take up to 21 working days to arrive and then would still need a third party to come and fit the part!

Waste of time, never again would I ever buy a car from Cinch.
I cancelled ordered and got a refund.
If I could give them a zero stars review.
STAY CLEAR.

Do not buy a car from cinch with cinch care or whatever they sell now . There is no relationship after sale once the initial 30 days or whatever is over . Cinch care is supposed to give you piece of mind but after spending over 20k was left without a car for a month due to coolant leak on the tank which caused the gasket to blow. They do not book you into a garage they just request an appointment which can take weeks months, you have to ring around garages yourself. Once booked into a garage you have to have the garage contact them with way too much detail and still they won’t approve the claim due to the amount of exclusions and terms and conditions impossible to understand . Even if they accept the claim the garage will say a part and labour costs x amount but their software says they only pay Y which is ridiculous . I will be returning my car voluntary after the 50% paid which is your legal right . Stay clear of companies like these you’re better off buying used and owning the car . They also control who you can service with and that garage couldn’t even do the diagnostic repairs so had to have it towed. They do not provide courtesy car unless waiting on part for 48 hours but claim has to be approved to even get there or if repairs take 8 hours or more but again have to get past claim being approved . I’ve had to buy another car on top of the cinch car because cannot be without car for this long awful service

All seemed organised, well explained and efficient, great customer service
We were greeted by Ethan, who was very helpful, polite and knowledgeable.
He explained everything to us extremely well and answered all of our questions with patience.
He certainly made our whole car buying experience a really enjoyable one.
Certainly a great asset to the Company

From the minuite I spoke with cinch everything was clear and was given good advice on the car I bought

Bought from them before.
They gave me a reasonable trade in price for old car (no haggling). Guy rocked up with new car and took old one away. Brilliant!!.
Very slightly tainted by not providing service history when advert said it had full service history. They provided no documentation to prove it had been serviced - hence I knocked a star off..

The company’s system is efficient, easy communication, members of staff are knowledgeable and kind. I feel confident in buying from Cinch because I don’t have to worry that the car may be Dogy. I like their policy of two weeks guaranteed money back and the three months warranty.

Customer service

I am a cinch customer and I am happy with their support so far.

Website very easy to browse. Finance was accepted fairly quickly and was exactly what the estimate was. I booked a time slot for collection and the process went really well. However, I was disappointed to see that I was given only 30miles worth of petrol in the car, the wash fluid was low and the wiper blades were old. The car had been cleaned, but there were some streaks on the windscreen and there were some areas that had not been vacuumed properly.

If you are looking for an inspected quality car, look else where. You won't find one a Cinch.
I tried to purchase a 69plate Mokka X. First attemp at delivery it managed 40 miles before it broke down. AA's report said it was unfit to be on the road.
Two weeks later, second attempt at delivery, yes you guessed it broke down on the way again. Order cancled. Finally got my money back 7 days later.

Loved the car and the process to purchase the car was so easy. Issues arised afterwards when informed could not have the car until 48 houts after payment has cleared and then up to 4 wreks wait for log book. Cinch do not release log book until after 14 days of delivery. Trouble was i have still not received after 4 weeks and purchasing a Tesla you cannot get onto Telsa network without V5 (i did try) meaning standard connectivity and more expensive charging. Hope V5 turns up soon or ill have to pay to have that done too.Update apparently an error in their V5 department ment car has not been registered in my name yet rediculous

Overall good service, slight delay in picking car up but sorted quickly

I collected my dream Tesla car. I am very pleased with service I have been given by MO khan.
He have locate finace and transfer. He made it possible as I travelled from London to collect my car.
Thanks mo khan.
Happy to recommend his service.
Thanks