cinch - Derby Superstore Avis 

I originally gave Cinch a glowing review because the sales experience was excellent — everything was smooth, clear and well organised. However, once the car was paid for, things have unfortunately deteriorated.

Cinch told me they would contact DVLA to correct the colour on the logbook, as the car is grey but DVLA still showed it as orange. This never happened, and I ended up having to send the logbook away myself to get it sorted.

I also still haven’t received any proof of service, even though the Cinch website shows the car was serviced at 6,381 miles (Arnold Clark) and again at 10,652 miles. Nothing has been provided to back this up.

On top of that, I emailed about a stain on the front seat which the delivery driver said she had noted, but I’ve had no response at all.

The buying process was great, but the after‑sales support has been disappointing. I’m now waiting for Cinch to provide the service documentation and respond to the issue with the seat.
Well cinch replied 😞 Thanks for the reply, but it’s disappointing to get a generic pasted message instead of an actual update. It really shows how poor the after‑care is once the car is paid for. I’ve raised several issues — the colour not being corrected, no proof of service, and no response about the stain on the front seat — and none of them have been dealt with. I’d appreciate a proper response to the points I’ve raised, not a template message.

The staff here are amazing! Ian Neal & Tilly Miller in particular made us feel so welcome and felt no pressure to buy anything but walked away with a car and was more than satisfied.
The process of paying etc is unbelievably easy.

Great communication from Joseph Alldread who answered all my queries prior to purchasing the car. Delivery driver was within delivery time frame and went over everything I needed to know. Car seems to be driving well and was immaculate inside and out; overall a very positive experience buying from Cinch.

Bought an Astra EV w/ part ex. Delivered by Kamran who was very professional, he kept us updated on its arrival and explained the exchange process clearly. Upon arrival he explained in detail all of the features of the new car to my partner, in addition to fully answering her questions. Part exchange was straight forward with no hiccups. Positive stress free experience overall.

Very good staff and very helpful
And geat service to

First class communication.
Pleasant staff.
Good result.

Attentive, informed service from start to finish…after 42 years of company cars and working in the motor trade, exactly the experience I was looking for…thankyou Cinch 👏👍

The sales advisor Rosie Bakewell was fantastic. She helped me choose the right car for me after discussion a few options. Also she explained in detail how Cinch worked, that really put me at ease when buying the car.

The delivery was also seamless.

I had a great experience with Cinch. Customer service was excellent, my car was delivered and my old one taken away - no hassle or quibbles, just a lovely, helpful delivery lady.
I'm very happy with my new car. As someone who would not have traditionally bought a car online I would certainly use Cinch again and have recommended to others.

The lady ( Mia) was very pleasant & extremely helpful. She explained all the extras I could but aswell. I had the body coating protection & a 2 year warranty. It was lovely to deal with someone so nice

Absolutely brilliant. Laith was very good at assisting me through the whole process of buying rage car

The service with Cinch, Derby was excellent. Everyone was friendly and helpful, from start to finish. Nothing was too much. It made the whole experience feel special.
The manager was lovely and so was Tilly Miiler and Ian Neal.
Thank you ut was nice to meet genuine people like yourselves.
Thank you Maria 😊

Lovely staff , very helpful. Dealt with Ian Neal on the day of pick up. Super easy. Definitely recommend.

Ian was very helpful nothing was too much trouble and no question was unanswered.

We will definitely be using cinch again very good service and kept informed every step of the buying process.

Unfortunately, the car itself let the experience down. It hadn’t been cleaned since we’d viewed it, and the light scratches we’d been told would be polished out hadn’t been touched. On top of that, the car’s app still shows the previous owner’s account, so I can’t use it.

When I raised this afterwards and suggested the PDI (pre-delivery inspection) should catch these things before collection, I was told to “take it up with Jaguar” — which felt like a real brush-off given I bought the car from Cinch, not directly from Jaguar.

Great sales experience, but the prep and after-sales response need work.

The ability to be able to pick up my car at a showroom was fantastic and saved me over £200. The gentleman who was showing me the ins and outs of the car was very pleasant and knowledgeable

I could not see the car l had seen online but l was assisted to get an equivalent and am so far enjoying the drive.

Mia was super helpful and friendly

I purchased the car with the understanding that several scratches and dents would be repaired before collection.

The vehicle was left with the workshop for a week, but when I arrived on the Saturday to collect it, I found that none of the agreed repairs had been completed. I was offered a refund of the admin fee, which I accepted. However, I was also promised that the vehicle would be fully charged for collection, and this wasn’t done.

To make matters worse, during the cleaning process the dealership scratched the digital instrument display. They have since stated that they won’t repair the damage themselves, leaving me to try and claim through the warranty. If this isn’t covered, I’ll be returning the vehicle.

This is my first time purchasing an expensive car from a dealership, so I expected it to be presented in excellent condition. Instead, my 12-year-old car was in better cosmetic condition than this one.

Overall, this has been a very disappointing experience, and based on how this purchase has been handled, I won’t be using Cinch again.

Mia was brilliant, easy to contact and extremely reassuring throughout the process, also persuading me to extend the warranty on the car.