cinch - Derby Superstore Avis 

Very good service

The experience with cinch was first class. From selecting the car, arranging the finance and ultimately the deliver of the car. Patience was definitely needed by Mia, Sam and Paige whilst I sorted out my end of the finance which was delayed more than once. I never felt anything other than 100% support. Definitely recommending cinch!
Love my car!

Car was delayed , messed about by the finance companies cinch use . Within 30 mins of having the car engine lights came on, the tire pressure with the back two tires was 21 dangerously low considering the length of my car journeys , the door makes a sound like grinding metal and sometimes difficult to open , chewing gum left underneath the steering wheel , the person dropping my car off decided to go on and connect their phone and mess with the audio settings , vape stickers left underneath the driver arm rest . Won’t be using cinch again , customer service are really good and helpful but the car is no where near upto standard and neither is the finance company. Also 40ish minutes after i posted review went for a drive in it and now theres smoke coming up from beneath the passengers seats floor mat

Car is a whole list of major issues, taken 4 months and still not sorted. Don’t bother

I rang up initially just to ask a few questions about the cars I’d seen online, I just wanted to understand the process of buying and potentially part exchanging my current car. Sophie was that helpful that within 24 hours I’d bought one of the cars (actually one she’d found for me that suited my preferences). I felt totally supported and well informed every step of the process which was a breath of fresh air - I don’t know much about cars and don’t love spending loads of money in one go but everything felt really smooth and I’d definitely recommend to anyone looking to purchase a new car. Thanks Sophie! 🚗 🌞

All staff very helpful
Quick and easy process

Thanks!! ☺️

Very efficient at the time of the car pickup at Corby and given good information.
Trustpilot has the Derby superstore but the location was Corby.
Cannot change the location on the review.

Friendly meeting , lovely chatty man Ian Neal . Gave me all the information I needed

When looking for the car that i wanted the sales person Laith was very helpful with all of his information and help car was delivered on the day said in clean working condition the delivery person Ame was very friendly and polite and helpful pleased with my purchase thanks .

Ian Neal was really helpful and showed me through the process of completing the sale. I would recommend the process of buying online and collecting in store.

Buying online was very easy and straight forward.

When collecting the staff were helpful and despite there being poor communication between the call centre and the branch did everything they could to get me on the road quickly.

Ian Neal and Mia Sears were amazing, they have helped us massively getting our car out in an emergency! 10 out 10 would highly recommend!

Thank-you Cinch, just picked up my new car and what a smooth transaction. Ian Neal was fab and made it fun and explained all we
needed to know, very helpful, thank-you.

My mum bought a new car from Cinch today. We were helped by Ian Neal who was brilliant. Happy to answer any questions and very knowledgable about everything. Thank you very much! 😊😊

I had a great experience. Its my fourth car from Cinch, but first time of exchanging the car, and visiting their depots (previously had cars delivered).

A great experience and greeting from the start. Thanks Ian Neal

The sales associate Ian Neal was very knowledgeable and helpful in every way. Made the transaction and collection very pleasant. Thank you very much!

For pick up of the car in Bristol, it’s not sign posted very well drove past it 3 times before we stop to ask
Car no problem the men very nice and helpful.
The only PROBLEM I have is that the manual is NOT with the car like it stated.

Saw a car I liked on-line, bought it on- line, no need to deal with push sales people, went to collect it (£225) to deliver it is extortionate by the way 32 miles from the dealership, drove it home with little fuss and minimal interaction with people just ideal for me.

Fantastic service, Ian Neal met me with warm welcome and so much information and advice, it really put me at ease as a first time car financer!

Mia was so helpful and understanding even when technology was fighting back.
She is a credit to your team.