How is this legal? Once you link your Twitter account, without asking, it follows the CEO and its own Twitter account. Second, before registering, it doesn't make it clear that you can only delete 50... Voir plus
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The software has a few decent features, but the constant upselling makes it poor value. My biggest issue, however, is their billing practice. They hit me with a $504 renewal charge without any prior w... Voir plus
The Circleboom charged me twice for a month subscription and I cannot connect to my X account. Their email support doens't respond to my emails and also ALL phone numbers to them are either disconnect... Voir plus
Wanted to set up a quick twitter feed for RSS for myself. Felt lead to believe that this service didn't need a subscription (including in blog posts etc). Service needed 15 dollar a month subscripti... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Circleboom is a "Social Media Management" tool that enables users, brands, and SMBs to grow and strengthen their social network
Coordonnées de contact
498 Kings Hwy N #203 Cherry Hill, 08034, NJ, Etats-Unis
- +1 (856) 209-5137
- info@circleboom.com
- circleboom.com
2,0
Bas
309 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 6 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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It's not helpful
It's not helpful. It doesn't really help my X experience whatsoever. In fact I think it made it worse.
24 juin 2024
Réponse de Circleboom
Hi there,
We’re sorry to hear that you didn’t have a positive experience with our platform. Our goal is to enhance your X (Twitter) presence, not hinder it. We’d love to understand more about the issues you encountered and how we can help improve things for you. Please feel free to share specific details with our support team so we can assist you better.
Thank you for your feedback.
Warm regards,
Pedi para trocar a senha e nunca…
Pedi para trocar a senha e nunca enviaram o e-mail, agora pra cobrar foi automático.
24 juin 2024
Réponse de Circleboom
Hi there,
We’re sorry for the inconvenience you experienced. Please note that our users' subscriptions continue automatically unless canceled before the renewal date. You can find more information about our renewal and cancellation policies in our Terms of Service.
Regarding the password reset issue, the confirmation email may have ended up in your spam or junk folder. Could you please check there? If you still don’t receive it, feel free to reach out to our support team via support@circleboom.com, and we’ll help you resolve the issue promptly.
Kind regards,
Useless for me
Useless for me. Multiple features not working.
And I can’t use it for the sole purpose I paid for it - which was to mass-delete tweets - because I can’t download my archive due to a problem with X not supporting my phone number so I can’t get the verification code required to get my archive. $40AUD down the drain, unfortunately.
1 juillet 2024
Réponse de Circleboom
Hi,
We’re sorry to hear that you’re having trouble using our service. Regarding the Twitter archive issue, unfortunately, the inability to obtain your archive due to verification problems with X (Twitter) is beyond our control.
However, you can still mass-delete your most recent 3,200 tweets via Circleboom without needing the archive.
If you’re experiencing issues with other features, we’d love to help resolve them. Please let us know specifically what’s not working, and our support team will be happy to assist you in getting everything up and running.
Kind regards,
Full of false positive -- not useful
Spent extra to find inactive followers, but results were full of false positives. No info on the dashboard for when they had last tweeted. Had to check manually -- not worth the trouble.
27 juin 2024
Réponse de Circleboom
Thank you for your feedback. We understand your concerns and appreciate the opportunity to clarify.
The accounts you are seeing are not false positives. When we refer to 'inactive followers,' we mean users who tweet infrequently on average. For instance, an account that tweeted yesterday but had no activity for the entire previous year is still classified as inactive. This classification also applies to accounts that tweet only sporadically, despite a few recent tweets.
Our evaluation process includes examining the age of the account (e.g., two years old) and the total number of tweets over that period. This methodology helps us provide a more accurate understanding of an account's activity level.
We are continually working to refine our methods and greatly value your insights. If you have any further questions or need additional assistance, please feel free to reach out.
Thank you for helping us improve / Kevin
Way too expensive the service they…
Way too expensive for the service they offer and almost impossible to cancel contract
23 juin 2024
Avis spontané
Réponse de Circleboom
Hello,
If you wish to cancel your subscription, you can easily do so in the "My Account" section of Circleboom. For additional information or support, please email us at support@circleboom.com. I would also like to point out that we try to keep our subscription fees cheaper than our competitors and similar tools.
We're here to help!
Réponse de Circleboom
Hola,
Si desea cancelar su suscripción, puede hacerlo fácilmente en la sección "Mi cuenta" de Circleboom. Para obtener información adicional o soporte, envíenos un correo electrónico a support@circleboom.com.
¡Estamos aquí para ayudar!
Doesn’t abide by UK distance online…
Doesn’t abide by UK distance online selling regulations to let me cancel with full refund during a cooling off period.
27 mai 2024
Réponse de Circleboom
Hello,
Thank you for your feedback. We apologize for any confusion or inconvenience you have experienced. We aim to comply with all relevant regulations, including the UK's distance selling regulations. Please contact our support team at support@circleboom.com with your order details so we can review your situation and assist you further.
Best regards,
Be careful
Be careful! No recommendation at all.
Be careful. I canceled my account after the first test month. Then i have now just seen that they have charged me since then for half a year with more than 30 $ per month (btw way too expensive for the services they offer).
They even contacted me on my social channels then to tell me that i had recently canceled my subscription and if i wanted a special offer. That made me suspicious. So i checked my account (bank account and circleboom). Also this was weird, because i canceled the subscription already half a year ago.
They can check when i had used the service last time. Why would i subscribe to it when i dont use it at this high cost especcially?!
Customer answered and shows zero understanding. I even sent them screenshots how i said i canceled by subscription and the application had even errors for me. They ignored my mails in the beginning of the year even.
I warn everyone to use this tool.
Update:
I contacted circleboom. They denied their failure and sent me back 1 month payment despite me having sent screen shots from. January where their support didn't answer me anymore about my cancelation and an error in the platform.
8 juin 2024
Avis spontané
Réponse de Circleboom
Hello,
We sincerely apologize for the issues you've experienced with your subscription and for any frustration this has caused. Your feedback is very important to us, and we take these matters seriously.
Please send us an email at support@circleboom.com with your account details and the screenshots of your previous communications. We will prioritize your case and work to resolve the issue as quickly as possible.
We apologize for any oversight in our earlier responses and appreciate your patience as we work to make things right.
Best regards,
I would rate zero if I could
Still waiting nearly 3 weeks later for my contact with support to refund funds withdrawn from my account.
Shocking service
8 juin 2024
Avis spontané
Réponse de Circleboom
Hello,
Thank you for bringing this to our attention. We are very sorry to hear about your experience and the confusion surrounding your subscription.
It sounds like there was an error in our system, and we apologize for any inconvenience this has caused. Please contact us directly at support@circleboom.com with your account details, and we will investigate the charges and provide a resolution. We value your feedback and aim to ensure that such issues do not happen again.
Thank you for your patience, and we hope to resolve this matter promptly for you.
Best regards,
This is a really useful service
This is a really useful service. Helps you go above and beyond your X managing and gives you the ability to do things you wouldn’t be able to do, even with X premium
26 mai 2024
Avis spontané
Tread with caution
Tread with caution. The service itself was good, but they're absolutely ruthless when it comes to customer service/annual fees.
I thought I'd cancelled my account and only realised that I hadn't when I received a bank notification saying that around $350 had just left my bank to CircleBoom. Within literal minutes of this transaction going through, I immediately sent CircleBoom an email saying that I hadn't used the service and I thought I'd closed my account, but they wouldn't reimburse me. They have a generic response stating that, as a SaaS business, they don't offer refunds. They don't even send courtesy emails to alert you to the upcoming renewal. All fairly disappointing.
Won't be using them again.
14 avril 2024
Avis spontané
Réponse de Circleboom
Hi Sandy, I'm truly sorry for the inconvenience you've experienced. Our policy regarding cancellations and refunds is in place to ensure fairness and consistency for all our customers. Once an account is activated, it becomes the user's responsibility to manage their subscription, including cancelling if they no longer wish to use the service.
However, I understand that situations like yours can be frustrating, and I'd like to assist you further. Could you please contact support@circleboom.com with your account details or the email associated with your Circleboom account? This will allow me to look into your specific case and see if there's anything we can do to help.
Please be aware that our customer support response time may take up to 48-72 hours depending on the volume of inquiries we receive, but rest assured, we'll do our best to address your concerns as quickly as possible. Thank you for your understanding.
Réponse de Circleboom
Thank you for your review and for being a Circleboomer!
Please note that according to new rules and policies under Twitter V2 API, you can delete 480 tweets, unlike 100 tweets per day. The processing times can be found at https://help.circleboom.com/twitter/faq/processing-times-on-circleboom-twitter. Unfortunately, due to platform API rules, it is not possible to speed up your process.
Once you send us a request to delete all unwanted tweets, you can leave the website without any doubt, and we'll take care of the work on time.
Less functionality than expected
There is less functionality than expected. Coming from Fedica, I was expecting better filtering functionality (e.g., filtering new followers or unfollows by people I follow myself), more info about followers (e.g., history of when they followed/unfollowed me), and an easier way to unfollow or follow them without having to switch to X. I haven't yet tried all of Circleboom's functionality, but I can already now see that I won't prolong my annual subscription unless Circleboom significantly improves its features.
24 avril 2024
Réponse de Circleboom
Hi, thank you for sharing your concerns. We truly apologize for any inconvenience our emails caused and for not meeting your service expectations. At Circleboom, we value all honest feedback, as each review—be it a five-star or a one-star—provides us with crucial insights that help us improve. Your honest critique is essential, and we're committed to enhancing our communication to be more respectful and reflective of our values.
As for the unfollow feature, we regret any inconvenience this may have caused. Unfortunately, Twitter's policies restrict mass unfollow actions to prevent spam and maintain the integrity of the platform. Therefore, we've provided alternatives such as adding fake followers to a blacklist to help you manage your follower list more effectively.
We're concerned about your experience and eager to address it. Please contact us at "support @ circleboom.com" to discuss this further or to use your promo code, valid on Circleboom, as a gesture of our commitment to doing better. We appreciate this opportunity to learn and improve.
Warm regards,
Expensive and Absolutely useless
What a horrible platform. I paid for pro which is the most expensive plan. And now, if I want to know who unfollowed me, I have to pay extra again.
In fake followers, you can't do anything with them. Okay at them to black list, what does that even me. Couldn't you just allow a way to remove them from my followers? Or just as simple as providing a link to their twitter profile?
Circleboom brings absolutely zero value for the money they charge. This was the worst payment of my life.
1 mai 2024
Avis spontané
Réponse de Circleboom
Dear valued user,
We're truly sorry to hear about your frustration and disappointment with our platform. We strive to provide a valuable service to all our users, and we regret that your experience did not meet your expectations.
Regarding your concerns, we'd like to clarify a few points. Firstly, we apologize for any confusion regarding our pricing plans. Our Pro plan is not the most expensive plan, but we understand that different users have different needs and preferences when it comes to social media management.
As for the unfollow feature, we regret any inconvenience this may have caused. Unfortunately, Twitter's policies restrict mass unfollow actions to prevent spam and maintain the integrity of the platform. Therefore, we've provided alternatives such as adding fake followers to a blacklist to help you manage your follower list more effectively.
We understand that our platform may not be the right fit for everyone, and we apologize if it did not meet your specific needs. Your feedback is valuable to us, and we appreciate you taking the time to share your concerns. We will use your input to improve our services and better serve our users in the future.
If you have any further questions or would like to discuss your experience in more detail, please don't hesitate to contact our support team at support@circleboom.com. We're here to help and address any issues you may have.
Thank you for your understanding.
Best regards,
Users exploring tools for Twitter…
Users exploring tools for Twitter account oversight might consider Circleboom, which provides several management options. However, the reliability of their customer support is subject to variability, which could affect user satisfaction. They have premium support for only plus subscribers.
17 avril 2024
Avis spontané
I use their Twitter management tool
I use their Twitter management tool , it is among the most feature-rich options currently available, with a wide range of capabilities that cater well to various user needs. The platform is straightforward to use, and the support team is helpful.
25 avril 2024
Avis spontané
I was a subscriber for a year.
I was a subscriber for a year.
The majority of the time I found the service to be super usefull to manage my followers and my following.
After x implemented changes to their API I experienced it slightly less usefull but still worth their subscription
26 mars 2024
Avis spontané
Réponse de Circleboom
Dear David,
Thank you for being a loyal subscriber for a year. We're thrilled to hear that Circleboom has been a valuable tool for managing your followers and following. We understand that recent changes to the API may have affected your experience, and we apologize for any inconvenience this may have caused.
Our team is continuously working to adapt to changes in API policies to ensure that our users have the best experience possible. If you have any specific concerns or feedback regarding these changes, please don't hesitate to contact us from support@circleboom.com. We value your input and are committed to addressing any issues you encounter.
Thank you for your continued support, and we look forward to serving you in the future.
Best regards,
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