Circulon Avis 

5 690
•
TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Have been waiting to purchase a second wok for my son after using my original one now for over 3 years and loving it. It is just the right size for a couple and the finish is hard enough to tollerate... Voir plus

Noté 1 sur 5 étoiles

on opening the package to find a dent in the saucepan. is visible to see and feel. i don’t even out the packaging and already disappointed. hoping for circulon to look into this and resolve the issue... Voir plus

Noté 1 sur 5 étoiles

Poor customer service and pointless warranty. After using the pans for only 1 month. The frying pan lost its non stick surface. The pans were used and cleaned as stated in the user guide. The whol... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I am very pleased with the quality of my Circulon cookware set. The pans feel solid, well-made, and premium. They look excellent, and the quality is exactly what I was hoping for. I am particularly im... Voir plus

À propos de l'entreprise

  1. Magasin de plans de travail
  2. aussi dans
  3. Magasin d'ameublement et de décoration
  4. Magasin de matériel de cuisine

À propos de Circulon

Écrit par l'entreprise

Circulon means no more scratched pans. No more scrubbing steel. And no more flaking nonstick.

Because worrying about burning, sticking, flaking, and cleaning stops you from enjoying great food. So it’s time to feel pride in every meal you make: confident it’s cooked perfectly and safe to eat.

You can be the cook you want to be. The master of a thousand bold recipes. Fearless in the face of any challenge.

Since inventing the world’s first nonstick hard-anodized pan, we’ve pushed the limits of cookware for over 35 years. Every insight, and every breakthrough, transforms how you cook.

Circulon. Built for bold cooking. SHOP A1 Extreme Non-STick SHOP COOKWARE SHOP BAKEWARE CONTACT US

Built for life

Lifetime Guarantee

Circulon cookware is built for life, which is why every piece is covered by our lifetime guarantee. So you can cook without limits.

Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

6 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 95 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,0

Tous les avis

(5 690)

588 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Highly Recommend

Quick delivery and the quality of the scratch defence pans are first class. Bought 3 different sizes at 1 per month and astounded how easy it is to cook with and clean them. Highly recommend. Gradually replacing another alledgedly great hexagonal pan set which is a complete waste of time and money. Wish I'd bought these first.

29 septembre 2026
Noté 2 sur 5 étoiles

I was sent the wrong details for my…

I was sent the wrong details for my return. Son not happy as I had also phoned 3 times

28 septembre 2026
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Réponse de Circulon

Thank you for your feedback, Karen. We’re sorry to hear that your experience did not meet your expectations, particularly after having to contact us several times.

Unfortunately, by the time we were notified that you wished to cancel the order, it had already progressed to the dispatch process and could no longer be cancelled before shipment. However, all purchases made through our website are covered by our 28-day no-quibble money-back guarantee, allowing unwanted items to be returned for a refund, provided they are unused, returned in their original packaging, and accompanied by proof of purchase.

We also apologise for any confusion regarding the return instructions that were initially provided. We appreciate you bringing this to our attention, as customer feedback helps us improve both our communication and service. Many thanks, Michael

Noté 2 sur 5 étoiles

Pans arrived fine but when wife tried…

Pans arrived fine but when wife tried frying eggs the eggs stuck to the pan.
Very upset that the non-stick expected, failed dismally.

23 septembre 2026
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Réponse de Circulon

Thank you for your feedback, Alan. We're sorry to hear that the non-stick performance did not meet your expectations and understand how frustrating this must have been.

We'd like the opportunity to look into this further and help resolve the issue. If you have already submitted a guarantee claim, please reply with your reference number so we can review it. If not, please submit a claim through the link below:

https://help.circulon.uk.com/hc/en-gb/requests/new

Once we receive your claim, our Customer Care team will assess the details and work with you in line with the terms of our guarantee.

We appreciate you bringing this to our attention and hope to have the opportunity to put things right. Many thanks, Michael

Noté 4 sur 5 étoiles

Brilliant pans.

I love these pans as they look good and are easy to clean. I have given 4 stars, as when straining spaghetti some of it slips through between the lid and the pouring lip. But I would definitely recommend them. They arrived on time, so no problems there.

21 septembre 2026
Noté 5 sur 5 étoiles

I’ve used Circulon pans for many years

I’ve used Circulon pans for many years, and they’ve always been my favourite. When I switched to an induction hob last year, I was delighted to discover that Circulon also makes induction-compatible pans. They’re absolutely fantastic!

I’ve already bought two and am now planning to replace the rest of my pots and cookware with Circulon. I love Circulon!

30 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Sauce pans

As this was a gift for Christmas (yes, really) I cannot in all honesty give much of a review. However I will say, they do look lovely, and delivery was very good.

24 septembre 2026
Noté 1 sur 5 étoiles

Snap with other annoyed reviews

Snap with other reviews. We have treated our £130 pan very gently (compared to eg Ikea pans that have remained perfect) as a lifetime investment. In many ways it is good but warped like in many other reviews and it sounds like we have got the same ‘cut and paste’ fob off response - including it’s our own fault for … exposing it to heat!!! Offered a 20% discount - presumably to throw another £100+ down the drain. Should have checked Which reviews where - guess what - they’re not mentioned vs pans less than half the price

28 septembre 2026
Avis spontané
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Réponse de Circulon

We're sorry to hear that you've been disappointed with both the cookware and the outcome of your guarantee claim.

All claims are assessed individually based on the condition of the cookware and the evidence provided, and we're sorry that our findings did not align with your expectations.

We understand your concerns regarding the replacement offer and regret that we have been unable to provide the resolution you were hoping for.

Noté 1 sur 5 étoiles

Nonstick gave up within months just…

Nonstick gave up within months just like cheap pans, food sticks, heat is uneven. Overpriced tat and disappointing. Reply from customer service "you've had the heating to high". This morning made 2 eggs in one frying pan medium heat and stuck like they were paying rent!!!!

Total garbage.

Reply to circlon, you needant have bothered sharing the standard template.

My Circlon has performed poorly since I started using it. I own a Ninja set that I bought before it, and that set still outperforms the Circlon by a country mile. The Circlon set is not fit for purpose.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality (section 9) and fit for purpose (section 10). This set is neither. I do not want a repair or a replacement set as I requested a full refund.

I have also raised this with the Ombudsman, as I believe this is not an isolated case.

08/10/2026 another worthless response from Circlon🤦

28 septembre 2026
Avis spontané
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Réponse de Circulon

We're sorry to hear that you remain dissatisfied with the performance of your cookware and with the outcome of your claim.

We appreciate that you believe the cookware has not performed as expected from the outset. However, our assessment was based on the condition of the cookware and the evidence provided, and we did not identify a manufacturing defect covered by the terms of the guarantee. For this reason, we were unable to approve a refund or replacement under the guarantee.

We respect your right to seek independent advice and appreciate you taking the time to share your experience. While we recognise that our conclusion differs from your view of the matter, we remain committed to reviewing all claims fairly and consistently.

Noté 5 sur 5 étoiles

Easy to order

easy to order, guidance on what i need. My cousin has been using Circulon for years a nd says ‘theyre pans for life’

22 septembre 2026
Noté 5 sur 5 étoiles

Game changer

Circulon pans have been an absolute game changer
They are stylish and seem to be absolutely indestructible!
They are easily cleaned and a pleasure to cook with
Simple online ordering process and prompt delivery
Well worth the investment. I will be telling all of my friends

22 septembre 2026
Noté 1 sur 5 étoiles

The worst company I have ever dealt…

The worst company I have ever dealt with in many years !!!
I purchased a Scratch Defense 21.5 inch frying pan as a gift
Instead they sent an 8.5 inch circulon pan so WRONG ITEM and WRONG MAKE and WRONG SIZE
MEYER KEEP IGNORING THE EMAILS to refund the Pan and refuse to collect as I am severely disabled.

21 septembre 2026
Logo de Circulon

Réponse de Circulon

Thank you for your feedback. We have checked the order details and can confirm that the correct ScratchDefense frying pan was dispatched. The product, brand and size supplied match the details of the order, so there does not appear to have been an incorrect item sent.

We appreciate that the product may not be what you were expecting, and we’re sorry for any disappointment caused.

Noté 1 sur 5 étoiles

Circulon pans buyer beware particularly if you are Irish

I purchased a set of scratch defense pans 3 years ago from a high end store.i made the purchase as they offered a lifetime guarantee however after the above time both pans have lost any of their nonstick properties unless douced in oil.
I made a complaint to them on their UK site and waited 3 weeks and got no reply. I decided to ring them and spoke to an agent who said the matter would be investigated immediately. On the same working day I was told that the pans had been used on high heat and as such they couldn't honour the guarantee. I duly explained via email that this was what I expected after paying for the "quality" and the backup lifetime guarantee. They suggested I return them at my own expense for a visual inspection. This was unacceptable as I would be shipping from Ireland to the UK and would incur extra costs as post and vat and other EU handling fees. Thus throwing good money after bad. As they don't have an Irish office I would advise a buyer beware caution here. While the pans were nothing special to begin with I've decided to cut my losses. Never again
In response to circulon comment below my ticket number was #412786 and I would appreciate a review but I expect no change to their initial response. I am not prepared to spend anymore money on the product. I believe your lifetime guarantee should not be offered in Ireland as you failed to go honour it. The product was used as intended cared for as instructed and from a few mobile phone pictures you can determine it's my fault and having read other reviews it seems I'm not an isolated case. You offered me a 20% discount on future purchases which I will never use. I would like you to honour your guarantee as this is what I paid for.

25 septembre 2026
Avis spontané
Logo de Circulon

Réponse de Circulon

We're sorry to hear that you're disappointed with both the performance of your cookware and your experience of the guarantee process.

We acknowledge that there was an unacceptable delay in responding to your initial claim, and we apologise for the frustration this caused. Your claim was subsequently reviewed, and following an assessment of the photographs provided, our team concluded that the condition of the cookware was consistent with heat-related damage rather than a manufacturing defect. We also offered a further option of returning the cookware for a physical inspection if you wished to have the decision reviewed.

We appreciate your concerns regarding the practicalities and cost of returning cookware from Ireland, and we understand why this influenced your decision not to proceed with a physical inspection.

We recognise that this was not the outcome you were hoping for and are sorry that your experience has left you disappointed in both the product and the guarantee process.

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